FDR 1066034
Additional Card Benefits
CD 27275
Page 1 of 9
Welcome to Baggage Assistance
At American Express we understand that peace
of mind is key when you travel. That's why we have
partnered with AXA Assistance to provide you with
Baggage Assistance, with benefits and coverage that
accompany you and your Additional Card Members
wherever your journeys may take you.
Baggage Assistance and Compensation
In the event that your checked baggage is lost
by a commercial carrier while traveling outside
your country of residence, Baggage Assistance
will make every effort to track down your missing
luggage and keep you posted on the progress of the
search. Should Baggage Assistance not be able to
recover your luggage, you will be reimbursed for the
amount not covered by the airline up to a maximum
of US$1,200 per trip. Claims forms and required
documentation must be received by AXA Assistance
USA no later than 90 days from the date the incident
took place. Claims received after 90 days shall not
be honored.
General Conditions Baggage Assistance
1. Beneficiary Benefits: All basic and/or additional
Card Members of an American Express Gold Card
will be considered a Beneficiary of this service.
2. Residence of Covered Beneficiaries:
Beneficiaries must have his/her permanent address
of residence within one of the following countries in
the Latin American and Caribbean region in order to
be eligible for the services described herein. Anguilla,
Antigua, Argentina, Aruba, Bahamas, Barbados,
Belize, Bermuda, Bolivia, Bonaire, Brazil, Cayman
Islands, Chile, Colombia, Costa Rica, Curacao,
Dominican Republic, Ecuador, El Salvador, Grenada,
Guadeloupe, Guatemala, Guyana, Haiti, Honduras,
Jamaica, Martinique, Mexico, Nicaragua, Panama,
Paraguay, Peru, St. Barths, St. Croix ,
St. Kitts, St. Lucia, St.Maarten, St. Thomas, St.
Vincent, Suriname, Tortola, Trinidad & Tobago, Turks
& Caicos, Uruguay, Venezuela.
3. Term of Coverage: Coverage for any travel
outside of the country of residence is limited to 120
days per trip, although the number of foreign trips is
unlimited. The effective date of the membership must
be prior or equal to the beginning date of any trip.
4. Area of Coverage: AXA Assistance's services
are available worldwide, with the exception of those
countries and territories which may be involved in an
international or internal conflict or in those countries
and territories where the existing infrastructure is
deemed inadequate by AXA Assistance to guarantee
service. The Beneficiary should contact AXA
Assistance prior to embarking on a covered trip to
confirm whether or not services are available at his/
her destination(s).
Baggage Assistance Services Included:
1. Baggage Retrieval: If the Beneficiary loses
baggage that was checked and in the possession
of a commercial carrier, AXA Assistance will utilize
all reasonable means to track down the missing
luggage and to update the Beneficiary.
2. Lost Baggage: In the event that the
Beneficiary's checked baggage is lost by a common
carrier and AXA Assistance is not able to recover
it, AXA Assistance will proceed to reimburse the
Beneficiary provided that the following conditions are
met:
a. That the baggage has been lost by a common
air carrier or cruise line during an international trip.
b. Coverage applies to total loss of luggage, and to
the entire piece of luggage.
c. Covered luggage is that which is booked on the
same flight, bus, train, or cruise ship as that of the
Beneficiary. A formal declaration of loss must be
filed with the common carrier. Forms must include
flight number, vessel number and/or bill of lading and
baggage check number. AXA Assistance will verify
validity of all documentation to determine if coverage
applies.
d. That an initial claim has been filed with the
common carrier and AXA Assistance's coverage is in
excess or secondary to the reimbursement provided
by the carrier.
e. That the baggage was lost from the time it
was formally entrusted to the commercial carrier
for transport to the moment the Beneficiary went to
retrieve it at the baggage claim.
Exclusions
Baggage loss occurring during domestic
connections on international trips, as well as losses
of luggage by those individuals who do not have the
right to transportation of baggage.
In case you need assistance, please call:
1-800-794-2914 or 1-312-935-9205 (collect).
American Express Car Rental
Loss and Damage Insurance
Plan
Underwritten by:
Indemnity Insurance Company of North America
Master Policy holder: American Express Travel
Related Services Company, Inc. Policy N°
58US3775
Description of Coverage
Car Rental Loss and Damage Insurance provides
the Cardmember, if the Cardmember is the primary
renter, (as defined below) with insurance coverage
for damage to or theft of most Rental Autos when
the Cardmember uses the Card (as described
below) to charge and pay for an auto rental from
any Commercial Car Rental Company ("Rental
Company") other than those located in Australia,
Ireland, Israel, Italy, Jamaica, and New Zealand.
Additionally no cover is provided for auto rental for a
Cardmember within the same country as their billing
address.
Who Is Eligible for Coverage
You are eligible for coverage if you are an
American Express International Dollar Cardmember.
Commercial Car Rental Company or Car Rental
Company means any commercial car rental agency
which rents Rental Autos. For the purposes of this
Description of Coverage, Commercial Car Rental
company means Rental Company.
How to Activate Coverage
Coverage for theft of or damage to a Rental Auto is
activated when the Cardmember:
1. presents his or her eligible Card to the Rental
Company to reserve the Rental Auto, by making a
reservation; or by placing a hold or deposit at the
time the Rental Auto is checked out; 2. declines
the full Collision Damage Waiver or similar option
(CDW), or pays for a partial collision damage
waiver, offered by the Rental Company; 3. is the
primary renter, which is defined as the Cardmember,
who is named on the written agreement with the
Rental Company as the person renting and taking
control and possession of the Rental Auto ("Primary
Renter"); and 4. uses the Card to pay for the entire
auto rental from the Rental Company at the time of
vehicle return.
Coverage continues in effect while the
Cardmember remains in control and possession of
the Rental Auto. A Cardmember, who is physically
challenged and unable to operate the Rental
Auto, may be the Primary Renter if he/she is the
Cardmember entering into the rental transaction.
Note: Benefits will not be paid if, on the date of
loss or on the date of claim filing, any amount due
on your American Express International Dollar Card
account is unpaid for 30 days or your American
Express International Dollar Card is cancelled.
When Coverage Terminates
Coverage for theft of or damage to the Rental Auto
terminates when:
1.
the Rental Company resumes control of the
Rental Auto, or 30 consecutive days after the
Rental Auto was checked out, whichever is
earlier;
2.
the Policy is cancelled.
Length of Coverage
Car Rental Loss and Damage Insurance covers
eligible Rental Autos when rented under a written
rental agreement from a Rental Company for no
more than 30 consecutive days.
Note: In no event shall coverage be provided when
the Cardmember rents a Rental Auto beyond 30
consecutive days from the same Rental Company,
regardless of whether the original agreement is
extended, or a new written agreement is entered
into, or a new vehicle is rented.
Additionally, no coverage will be provided when the
Primary Renter rents a Rental Auto for more than 30
consecutive days out of a 45 day period within the
same geographic market/location (75 mile radius).
What is Covered
Car Rental Loss and Damage Insurance
reimburses a Cardmember for payments for damage
to or theft of a Rental Auto that the Cardmember
is required to make, up to the lesser of: 1) the
actual cost to repair the Rental Auto, or 2) the
published Book value or, if not available, the
purchase invoice price of the Rental Auto minus
salvage and depreciation costs, or 3) fair market
commercial value of the Rental Auto. The coverage
also reimburses the Cardmember for reasonable
charges (those charges incurred at the closest facility
that are usual and customary in the vicinity in which
the loss or disablement took place) imposed by
the Rental Company, such as towing, storage, loss
of use (loss of use means proven loss of income
to the Commercial Car Rental Company where
no additional sources of income exist to offset
this loss. Reasonable and customary charges are
substantiated by documentation supporting loss
of use such as fleet utilization logs; loss of use
does not include Commercial Car Rental Company
administrative fees), which the Rental Company
would not have imposed had the Cardmember
accepted its full CDW, or partial collision damage
waiver.
Car Rental Loss and Damage Insurance covers
no other type of loss. For example, in the event of a
collision involving the Cardmember's Rental Auto,
damage to any other driver's car or the Injury of
anyone or anything is not covered.
Note: This policy does not provide liability coverage
for Uninsured Motorists; benefits under any Worker's
Compensation law, Disability benefits law or other
mandated Government Plans.
FDR 1066034 Page 2 of 9
What EXCESS Coverage Means
Car Rental Loss and Damage Insurance is an
EXCESS insurance plan. This means that this
excess coverage will reimburse the Cardmember
only for losses/expenses not covered by plans, such
as, the Rental Company's Collision Damage Waiver
or similar option (CDW), or partial collision damage
waiver, any personal auto insurance, employer's
auto insurance or reimbursement plan or other
sources of insurance. When these other plans
apply, a Cardmember must first seek payment or
reimbursement and receive a determination based
on the stated terms of such other Plans, that any
such Plans do not provide coverage before this
EXCESS coverage will reimburse the Cardmember.
You are not covered for auto rental within the
same country as your billing address. However, this
coverage is always excess of coverage or waivers
of damage provided by the Rental Company, and
to any Policy (Policies) the Cardmember is insured
under that provide similar coverage. No coverage
is available for Rental Autos rented in Australia,
Ireland, Israel, Italy, Jamaica, and New Zealand.
Vehicles Not Covered
Car Rental Loss and Damage Insurance does not
cover rentals of:
1.
expensive cars, which means cars with an
original manufacturer's suggested retail price of
$50,000 or more when new;
2.
exotic cars regardless of year or value, including
but not limited to Chevrolet Corvette, Toyota
Supra, Mazda RX- 7, Dodge Viper and Stealth,
Plymouth Prowler, Mitsubishi 3000 GT, Nissan
300 ZX, Jaguar XJS, Acura NSX, Mercedes SL,
SLK, S Coupe and E320 Coupe and Convertible,
BMW M3, Z3 and 8 Series, Cadillac Allante
and all Porsche, Ferrari, Lamborghini, Maserati,
Aston Martin, Lotus, Bugatti, Vector, Shelby
Cobra, Bentley, Rolls Royce;
3.
trucks, pick-ups, cargo vans, custom vans;
4.
full-sized vans, including but not limited to,
Ford Econoline or Club Wagon, Chevy Van or
Sportvan, GMC Vandura and Rally, Dodge Ram
Vans and Ram Wagon;
5.
vehicles which have been customized or
modified from the manufacturer's factory
specifications except for driver's assistance
equipment for the physically challenged;
6.
vehicles used for hire or commercial purposes;
7.
mini-vans used for commercial hire;
Note: Passenger Mini-Vans (Not Cargo Mini-
Vans) with factory specified seating capacity of 8
passengers or less, including but not limited to,
Dodge Caravan, Plymouth Voyager, Ford Windstar
and Nissan Quest, are covered when rented for
personal or business use only.
8. antique cars, which means cars that are 20
years old or have not been manufactured for 10 or
more years; 9. limousines; 10. full sized sport utility
vehicles, including but not limited to, Chevrolet/
GMC Suburban, Tahoe and Yukon, Ford Expedition,
Lincoln Navigator, Toyota Land Cruiser, Lexus
LX450, Range Rover or full-sized Ford Bronco; 11.
sport/utility vehicles when driven "off-road"; and
Note: Compact sport/utility vehicles, including but
not limited to Ford Explorer, Jeep Grand Cherokee,
Nissan Pathfinder, Toyota Four Runner, Chevrolet
Blazer and Isuzu Trooper and Rodeo are covered
when driven on paved roads.
12.
off-road vehicles, motorcycles, mopeds,
recreational vehicles, golf or motorized carts,
campers, trailers and any other vehicle which is
not a Rental Auto.
Losses Not Covered
Car Rental Loss and Damage Insurance does not
cover losses caused by or contributed to by:
1.
operation of the Rental Auto in violation of the
terms and conditions of the Rental Company
agreement (including but not limited to losses
occurring when: a person not permitted to
operate the vehicle pursuant to terms of the
rental agreement was in possession or control of
the vehicle; or, driving the vehicle outside of the
authorized rental territory);
2.
leased or mini-leased vehicles;
3.
costs attributed to the Commercial Car Rental
Company's normal course of doing business;
4.
intentional damage;
5.
illegal activity, such as losses where the Rental
Auto was used for, or involved in illegal activity or
felony;
6.
pre-existing conditions, damage or defect;
7.
being under the influence of intoxicants or drugs;
8.
war or military activity;
9.
radioactivity;
10.
confiscation by authority;
11.
wear and tear, including gradual deterioration;
12.
damage which is due and confined to freezing,
mechanical or electrical breakdown or failure
unless such damage results from a theft covered
by the Policy;
13.
theft of or damage to tires (flats or blowouts),
unless damaged by fire, malicious mischief,
vandalism, or stolen, unless the loss is
coincident with and from the same cause as
other loss covered by the Policy; and
14.
off-road operation of the vehicle.
Car Rental Loss and Damage Insurance does not
cover, and benefits will not be paid for:
1.
sales tax related to repair of damages, unless
reimbursement of such sales tax is required by
law;
2.
damage to any vehicle other than the Rental
Auto;
3.
damage to any property other than the Rental
Auto, owner's property, or items not permanently
attached to the Rental Auto;
4.
the Injury of anyone or anything;
5.
expenses assumed, waived or paid for by the
Rental Company or its insurer;
6.
expenses covered by the Cardmember's
personal auto insurer, employer or employer's
insurer, or authorized driver's insurer;
7.
value added tax or similar tax, unless
reimbursement of such tax is required by law;
8.
any Rental Auto used for hire or commercial
purposes; and
9.
depreciation, unless reimbursement for
depreciation is required by law.
How to File a Claim
A Cardmember must notify the Car Rental Loss
and Damage Claims Unit toll free at 1-877-581-8117
from Monday through Friday 8:30 a.m.– 5:00 p.m.
EST or Email at [email protected],
within 48 hours or as soon as reasonably possible
following a loss. A representative will answer any
questions a Cardmember may have and will send
the Cardmember a claim form with instructions.
Complete and sign the claim form. Written proof of
loss, which includes the claim form and all other
requested documentation (listed below), must be
received within 60 days following the date of the
damage or theft by Email at amexcrldp@ufac-
claims.com. If the proof of loss and other
documentation is not received within 60 days of the
date of loss, coverage may be denied.
Required documentation may consist of, but is not
limited to:
1.
our signed and completed claim form;
2.
an itemized repair bill;
3.
a copy of charge slip for the rental of the Rental
Auto, Rental Auto contract or machine generated
receipt to show rental was charged and paid for
with the American Express International Dollar
Card;
4.
a police report (if applicable);
5.
photos of the damaged vehicle, if available;
6.
a copy of the Cardmember's, authorized driver's
or employer's auto insurance coverage, or a
notarized letter stating no insurance;
7.
a copy of all claim documents and
correspondence, provided by the Car Rental
Company;
8.
a copy of the Rental Company's utilization log;
9.
a copy of the driver's license of the Cardmember
and/or authorized driver, unless the driver's
license number shows on the rental agreement;
10.
a copy of the written rental agreement, front and
back, which documents when the Rental Auto
was checked out and checked in; and
11.
information pertaining to other available
insurance coverage(s).
Cardmember cooperation with issues related to
their benefits is required. If all required
documentation is not received within 180 days of
the date of loss (except for documentation which
has not been furnished for reasons beyond the
Cardmember's control), coverage may be denied.
How Benefits Are Paid
All Car Rental Loss and Damage Insurance
payments reimbursable under the policy are payable
to the Cardmember; except that payment may be
made, at the discretion of the Insurer, jointly to
the Cardmember and the Commercial Car Rental
Company when the Car Rental Company has not
been reimbursed for the covered loss or damage,
or the Cardmember has not validly assigned his/her
payments to the Rental Company or any other party.
Rights of Recovery
In the event of a payment under this Policy, the
Insurer is entitled to all the rights of recovery that
the Cardmember, to whom payment was made, has
against another. That Cardmember must sign and
deliver to the Insurer any legal papers relating to that
recovery, do whatever else is necessary to help the
Insurer exercise those rights and do nothing after
loss to harm the Insurer's rights.
When a Cardmember or Commercial Car Rental
Company has been paid damages under Policy,
No. BDA101, and also recovers from another, the
amount recovered from the other shall be held
by that Cardmember or Commercial Car Rental
Company in trust for the Insurer and reimbursed to
the extent of the Insurer's payment.
As a condition precedent to coverage, the
Cardmember is required, and has a duty to fully
cooperate with the Insurer in any investigations,
subrogation matters or legal proceedings by
providing copies of any and all legal notices and
any and all statements, including sworn statements
and contributing any other papers and documents
to reasonably assist in the disposition of the legal
matter.
The master policyholder and insurer agree that
this policy is intended for administrative purposes
only and that the Insurer will not actually process
any premiums or claims. Additionally the master
policyholder will hold the Insurer harmless and
fully indemnify the Insurer for any liability arising
under this policy which will be the responsibility of
the master policyholder or their appointed claims
representatives.
Additional Information for You
In respect of this coverage given to International
Dollar Card members with a billing address located
outside the U.S.A. (the U.S.A. is deemed to include
FDR 1066034 Page 3 of 9
the U.S. Virgin Islands and Puerto Rico) coverage
is underwritten by Indemnity Insurance Company
of North America. The Policy may be changed or
terminated.
This Description of Coverage is an important
document. Please keep it in a safe place. Although it
describes the present form of insurance as it exists
at the time of printing, this document is not the Policy
or contract of insurance. The benefits described
in this document are subject to all of the terms,
conditions and exclusions of the Policy issued by
the underwriter. This document replaces any prior
Description of Coverage under the Policy which may
have been furnished to the Cardmember.
$250,000 Travel Accident Insurance
Underwritten By Indemnity Insurance Company
of North America. (Herein called the "Company")
Description of Coverage
Covered Persons: A person shall be a Covered
Person under the Master Policy No. BDA002 (the
"Policy") only if:
1. he or she is:
a. a Basic or Supplemental Cardmember who has
the International Dollar Card issued by American
Express Travel Related Services ("American
Express") in his or her name; or b. the legally
married spouse or Dependent Child under age 23 of
any eligible person described in a) above.
For the purpose of this Policy, a common law
marriage is not considered a legal marriage.
Dependent Child means a legally dependent child,
including a stepchild or legally adopted child of any
eligible person described in a) or b) above; and who
is wholly dependent on such eligible person(s) for
financial support.
Benefit Amounts
Table of Losses
Loss of Life
Dismemberment
$250,000
Loss of both hands or both feet $250,000
Loss of one hand and one foot $250,000
Loss of entire sight of both eyes $250,000
Loss of entire sight of one eye
and one hand or one foot
$250,000
Loss of one hand or one foot $125,000
Loss of entire sight of one eye $125,000
The Company will pay the applicable benefit amount
if a Covered Person suffers a Loss from an injury
while coverage is in force under the Policy; but only
if such Loss occurs within 100 days after the date
of accident which caused the injury. Benefits will
be paid for the Greatest Loss. In no event will the
Company pay for more than one Loss sustained
by the Covered Person as the result of any one
accident.
Injury means bodily injury which:
1. is caused by an accident which occurs while the
Covered Person's insurance is in force under the
Policy; and 2. results in Loss Insured by the Policy;
and 3. creates a Loss due, directly and
independently of all other causes, to such
accidental bodily injury.
Loss as used above with reference to hand or foot
means complete and permanent severance through
or above the wrist or ankle joint, and as used with
reference to eye means the irrecoverable loss of the
entire sight of such eye.
Maximum Indemnity for Covered Person
In no event will multiple American Express Cards
obligate the Company under the Policy in excess
of the highest amount payable under one such
Card, as stated in the Benefits Amounts, for any
one Loss sustained by any one individual Covered
Person as a result of any one accident. For the
purpose of the policy, unless otherwise specified,
American Express
®
Card shall include the Personal
Card, Gold Card, Corporate Card, Treasurers Card,
Business Travel Account, American Express® Gold
Card, Gold Corporate Card, Credit Card, Commercial
Account, Gold Membership Miles and other
American Express Cards or Accounts as may be
introduced worldwide. No person will be eligible for
benefits under the Treasurers Card of Business
Travel Account eligibility class unless the fare for a
trip he or she takes is actually charged to the
Treasurers Card or Business Travel Account.
Description of Benefits
Common Carrier Benefit: This benefit is payable
if the Covered Person sustains an injury as a result
of:
a. an accident which occurs while riding solely
as a passenger in or boarding or alighting from a
Common Carrier Conveyance for a Covered Trip; or
b. being struck by such Common Carrier
Conveyance.
Common Carrier Conveyance means an air,
land or water vehicle (other than a rental vehicle)
operated by a common carrier licensed to carry
passengers for hire (including taxis).
A trip is a Covered Trip if:
1. it is a trip taken by the Covered Person between
the Point of Departure and the Final Destination as
shown on the Covered Person's ticket; and 2. the
Covered Person's entire fare for such trip has been
charged to the American Express International Dollar
Card prior to any injury.
Additional Benefits
1. Airport Transportation Benefit: If a Scheduled
Airline ticket is purchased for a Covered Trip
prior to the covered Person's departure for the
airport, this Benefit is payable if the covered Person
sustains injury while riding as a passenger in a
land Common Carrier Conveyance, rental car or a
scheduled helicopter operated as a Common Carrier
Conveyance, but only:
a. when going directly to an airport for the purpose
of boarding an aircraft for a Covered Trip; or
b. when leaving directly from an airport after
alighting from an aircraft from a Covered Trip.
Scheduled Airline means an airline listed in the
Official Airline Guide or ABC World Airways Guide
where the air carrier holds a certificate, license or
similar authorization for Scheduled air transportation
issued by the relevant authorities in the Country in
which the aircraft is registered and, in accordance
with such authorization, maintains and publishes
schedules and tariffs for passenger service between
named airports at regular and specific times.
2. Airport Premises Benefit: If a Scheduled
Airline ticket is purchased for a Covered Trip prior
to boarding, this Benefit is payable if the Covered
Person sustains any injury while upon any airport
premises designated for passenger use, but only
when the Covered Person is upon such premises
immediately before boarding, or immediately after
alighting from, an aircraft from a Covered Trip.
Exposure and Disappearance
If the Covered Person is unavoidably exposed to
the elements because of an accident on a Covered
Trip which results in disappearance, sinking or
wrecking of a Common Carrier Conveyance, and
as a result of such exposure, the Covered Person
suffers a Loss for which benefits are otherwise
payable under the Policy, such Loss will be covered
under the Policy. If the Covered Person disappears
because of an accident on a Covered Trip which
results in the disappearance, sinking or wrecking of
a Common Carrier Conveyance, and if the Covered
Person's body has not been found within 52 weeks
after the date of such accident, it will be presumed,
subject to there being no evidence to the contrary,
that the Covered Person suffered Loss of Life as a
result of injury covered by the Policy.
Coverage Requirements
A Covered Person will be fully insured for benefits
under the Policy while taking a trip on a Common
Carrier Conveyance only when the entire fare has
been charged to the American Express International
Dollar Card. However, in no event will a person be
insured under the Business Travel Account eligibility
class unless the fare for the trip he or she takes is
actually charged to the Business Travel Account.
On-Board Ticketing
In the event of a Covered Person suffers a
Loss on-board a Scheduled Airline flight for which the
airline sells tickets onboard the flight and the Covered
Person has not purchased his or her ticket by
changing the ticket to an American Express Card
prior to boarding the flight, then the Company will
evaluate and pay such Loss where it can be
established that no other form of payment was used
for the flight in question.
However, a flight is not a Covered Trip under a
Business Travel Account eligibility class unless the
fare for such trip has actually been charged to the
Business Travel Account prior to the flight.
Premium
The premium for this coverage is paid for by
American Express.
Exclusions
The Policy does not cover any Loss caused or
contributed to by (1) suicide or self-destruction
or any attempt threat; (2) war or any act of war
whether declared or undeclared; (3) injury to which a
contributory cause was the commission of or attempt
to commit, an illegal act by or on behalf of the
Covered Person or his or her beneficiaries; (4) injury
received while serving as an operator or crew
member of any conveyance.
Claims
Notice of claim must be given to Indemnity
Insurance Company of North America by phone at
1-305-670-1974 or by Email at
[email protected], within 20 days after
the occurrence or commencement of any Loss
covered by the Policy, or as soon thereafter as
reasonably possible. Benefits will be payable upon
receipt of due written proof, as required by the
Company, of a legitimate covered Loss.
Payment of Claims
Benefits will be paid to the surviving person or
equally to the beneficiaries in the first of the following
classes of successive preference beneficiaries in
which there is a living member:
1
. the Covered Person'
s spouse; 2. his or her
children, including legally adopted children; 3. his or
her parents; 4. his or her brothers or sisters; 5. his or
her estate.
In determining such person or persons, the
Company may rely upon an affidavit by a member
of any of the classes of preference beneficiaries
described above. Payment based upon any such
affidavit shall fully discharge the Company from all
obligations under the Policy. Any amount payable to
a minor may be paid to the minor's legal guardian.
Benefits for all other Losses sustained by a Covered
Person will be paid to the Covered Person, if living,
otherwise to the beneficiaries.
The beneficiaries described herein are subject to
all of the terms and conditions of the Policy which
is held by American Express. This Description of
Coverage replaces any prior Description of Coverage
which may have been furnished in connection with
the Policy.
FDR 1066034 Page 4 of 9
Extended Warranty
Underwritten by: Indemnity Insurance Company
of North America. Administrative Office, The
Corporate Center 33 Resolución Street, Suite
500 San Juan, Puerto Rico 00920-2707 Master
Policy holder: American Express Travel Related
Services Company, Inc. Policy N° 58US3763
DESCRIPTION OF COVERAGE
Extended Warranty will extend the terms of the
Original Warranty for a period of time equal to the
duration of the Original Warranty, up to one (1)
additional year on warranties of five (5) years or
less that are eligible in a Covered Territory (see
Description of Benefits Section). The coverage
provided under this benefit is EXCESS of other
sources of indemnity.
DEFINITIONS
Certain words used in this Description of Coverage
are capitalized throughout and have special
meanings. Wherever used herein, the singular
shall include the plural, the plural shall include the
singular, as the context requires.
Account means Your American Express
International Dollar Card (IDC) American Express®
Gold Card Account.
Cardmember means any individual who has been
issued an American Express IDC Rewards Card
Account.
Company means Indemnity Insurance Company of
North America and its duly authorized agents.
Covered Product(s) means a product which:
1. is purchased by You in full using Your American
Express® Gold Card;
2. is purchased new (i.e. it must not have been used
in any way prior to the time of purchase);
3. is purchased with an original manufacturer's serial
number;
4. is covered under an Original Warranty;
5. is only used wholly for personal, domestic or non-
commercial purposes;
6. has a purchase price of less than or equal to
$1,000 (including sales tax).
7. is purchased within a Covered Territory; and
8. is not specified under Section - Purchases Not
Covered.
Covered Territory means the 50 States of the
United States of America, District of Columbia
Commonwealth of Puerto Rico and the Virgin Islands
of the United States.
Current and in Good Standing means a
Cardmember Account for which the monthly
minimum requirement has been paid prior to the date
in which the claim is payable.
Loss means the Covered Product malfunctions
which necessitates the repair or replacement of
any one product, as covered by the terms of that
product's Original Warranty which is valid in a
Covered Territory when the expense of the purchase,
whether for Your use or as a gift, has been charged
to Your Account.
Master Policyholder means American Express
Travel Related Services Company, Inc.
Original Warranty means a manufacturer's written
warranty that does not exceed five (5) years and is
applicable within a Covered Territory to the Covered
Product.
Plan means the Policy and the benefits described
therein.
Policy means the Group Insurance Master Policy
issued to American Express Travel Related Services
Company, Inc.
We, Us, Our means the Company.
You, Your means the Cardmember.
DESCRIPTION OF BENEFITS
Where a Loss has occurred during this Plan's
extended warranty time period of up to one (1)
additional year, We will provide a benefit equal to
the coverage of the Original Warranty on warranties
of up to five (5) years. We will pay up to the actual
amount charged to Your Account for the Covered
Product for which a Loss is claimed, but not to
exceed $1,000. If the Covered Product also is
covered by a purchased service contract, this Plan's
extended warranty time period begins at the end
of the service contract and extends the Original
Warranty for a period of time equal to that warranty,
up to one (1) additional year. If the combined
coverage of the Original Warranty and the purchased
has been service contract exceed five (5) years, the
Covered Product purchased is not eligible under
this Plan and who has an American Express Card
Account. no coverage applies.
Extended Warranty does not reimburse for shipping
and handling expenses or installation, assembly,
professional advice, maintenance or other service
charges.
If You experience more than one Loss in a calendar
year, We will pay an amount not to exceed $50,000
for all Losses in a calendar year. Our benefit
payment will not include any product rebates,
discounts or money received from the lowest price
comparison programs that reduced the original cost
of the property.
Our payment of any eligible benefit amount is further
contingent upon Your Account being Current and in
Good Standing.
Only a Cardmember has a legal and equitable right
to any insurance benefit that may be available under
this Plan.
EXCLUSIONS
Benefits are not payable if the Loss for which
coverage is sought was directly or indirectly wholly or
partially, contributed to or caused by:
1. any physical damage, including, but not limited
to, damage as a direct result of natural disaster or
a power surge, except to the extent the Original
Warranty covers such damage;
2. mechanical failure covered under product recall; or
3. fraud or abuse or illegal activity of any kind by the
Cardmember.
PURCHASES NOT COVERED
The following are not covered:
1. products covered by an unconditional satisfaction
guarantee;
2. motorized vehicles (including, but not limited
to, passenger cars, trucks, motorcycles, boats,
airplanes) and their parts, subject to high risk,
combustible, wear and tear or mileage stipulations
(including, but not limited to, batteries, carburetors,
pipes, hoses, pistons, brakes, tires, or mufflers);
3. motorized devices and their parts used for
agriculture, landscaping, demolition or construction;
4. motorized devices and their parts which are
permanent additions or fixtures to a residential or
commercial building;
5. business fixtures, including, but not limited to, air
conditioners, refrigerators, heaters;
6. land or buildings;
7. consumable or perishable items;
8. animals or living plants;
9. more than one article in a pair or set. Coverage
will be limited to no more than the value of any
particular' part or parts, unless the articles are
unusable individually and cannot be replaced
individually, regardless of any special value they may
have had as part of a set or collection;
10. items still under installment billing; and
11. additional service contract or extended warranty
coverage for a computer, computer component
or part that You buy which already comes with an
Original Warranty, unless such coverage is provided
and administered by the original manufacturer.
12. items purchased for resale, professional, or
commercial use.
13. any toys and games of any description including
but not limited to computerized, mechanical or
electronic toys and games.
14. real property or movable fixtures or fittings which
are intended to become part of a real property
purchase.
CLAIMS PROVISIONS
If You experience a Loss for which You believe a
benefit is payable under this Plan, You must provide
both Notice of Claim and Proof of Loss.
We will decide whether to have the Covered Product
repaired or replaced, or to reimburse You up to the
amount of the item purchased on Your Card.
To insure prompt processing of Your claim retain
Your American Express charge receipts, Your
original purchase receipts, all warranty or service
contract documents, as well as the defective
property, should be retained by You and furnished
to Us as We may require to establish Your Proof of
Loss.
Notice of Claim
Notice of claim must be given to Indemnity Insurance
Company of North America- Extended Warranty Unit,
P.O. Box 191249, San Juan PR, 00919-1249 within
thirty (30) days of the Loss or you may Email us
anytime at [email protected]. You may
contact Us by calling 1-305-670-1974 from Monday
through Friday 8:30 a.m. - 6:00 p.m. AST.
Failure to provide Notice of Claim within thirty (30)
days will not invalidate a claim or reduce any benefit
payment that may be found to be eligible, if it can be
shown that it was provided as soon as reasonably
possible. At the time You provide Us with Notice of
Claim, We will assist You with Your Proof of Loss by
providing You with instructions and/or documents,
which You may have to complete and return to Us.
You are required to cooperate with Us and provide
documentation as requested by Us which is required
and necessary to process Your claim and determine
if benefits are payable.
Proof of Loss
Proof of Loss requires You to send Us all the
information We request, at Your expense, in order
that Your claim may be evaluated and that We may
make a determination as to whether the claim may
FDR 1066034 Page 5 of 9
be paid. You must provide Us with satisfactory Proof
of Loss within one (1) year after the date of your loss
or Your claim may be denied. We reserve the right
to request all the information We deem necessary
to determine that Your claim is payable, and We will
not consider that We have received complete Proof
of Loss until the information We have requested is
received.
Proof of Loss may require documentation consisting
of, but not necessarily limited to, the following:
1. the American Express charge receipt;
2. the itemized store receipt;
3. a copy of the manufacturer's warranty;
4. service contract; and
5. a repair estimate for the product.
No payment will be made on claims not
substantiated in the manner required by Us.
If all required documentation is not received within
one (1) year after the date of the Loss (except for
documentation which has not been furnished for
reasons beyond Your control), coverage may be
denied. It is Your responsibility to provide all required
documentation We request.
You may be required to send the product to Us at
Your expense for further evaluation of Your claim.
If requested, You must send it within thirty (30)
days from the date of request to remain eligible for
coverage.
Payment of Claim
A claim for benefits provided by this Plan will be paid
upon Our receipt and review of Your complete Proof
of Loss documentation and Our determination that a
claim is payable according to the terms of the Plan.
Any payment made by Us in good faith pursuant
to this or any other provision of this Plan will fully
discharge Us to the extent of such payment.
If other insurance is available to You which provides
the same or similar coverage as that provided by
this Plan, this Plan becomes excess and We will
pay only that portion of the Covered Incident benefit
which is not reimbursed by other insurance up to Our
limits, as provided under the Description of Benefits
section.
GENERAL PROVISIONS
Clerical Error
A clerical error made by the Company will not
invalidate insurance otherwise validly in force nor
continue insurance not validly in force.
Conformity with The United States Virgin Islands
and Federal Law
If a Plan provision does not conform to applicable
provisions of The United States Virgin Islands or
Federal law, the Plan is hereby amended to comply
with such law.
Entire Contract; Representation; Changes
This Description of Coverage, the Policy and any
applications, endorsements or riders make up
the entire contract. Any statement You make is a
representation and not a warranty. This Description
of Coverage may be changed at any time by written
agreement between the Master Policyholder and
the Company. Only the President, Vice-President or
Secretary of Indemnity Insurance Company of North
America may change or waive the provisions of the
Description of Coverage. No agent or other person
may change the Description of Coverage or waive
any of its terms. This Description of Coverage may
be changed at any time by providing notice to You.
A copy of the Policy will be maintained and kept by
the Master Policyholder and may be examined at any
time.
Excess Coverage
If any Loss under this Policy is insured under any
other valid and collectible policy, then this Policy
shall cover such Loss, subject to its exclusions,
conditions, provisions and other terms herein, only
to the extent that the amount of such Loss is in
excess of the amount of such other insurance which
is payable or paid.
Fraud
If any request for benefits made under the Plan
is determined to be fraudulent or if any fraudulent
means or devices are used by You or by anyone
acting on Your behalf to obtain benefits, all benefits
will be forfeited.
We do not provide coverage to a Cardmember who,
whether before or after a Loss, has:
1. concealed or misrepresented any fact upon which
we rely, if the concealment or misrepresentation is
material and is made with the intent to deceive; or
2. concealed or misrepresented any fact if the fact
misrepresented contributes to the Loss.
Legal Actions
No legal action may be brought to recover against
this Plan until sixty (60) days after Proof of Loss has
been received by Us. No such action may be brought
after one (1) year from the date of your Loss.
If a time limit of this Plan is less than allowed by the
laws of the state where You live, the limit is extended
to meet the minimum time allowed by such law.
Right of Recovery
If We make a payment to You under this Plan and
You recover an amount from another, equal to or
less than Our payment, You shall hold in trust for Us
the proceeds of the recovery and reimburse Us to
the extent of Our payment. If Our payments exceed
the maximum amount payable under the benefits of
this Plan, We have the right to recover from You any
amount exceeding the maximum amount payable.
Subrogation
In the event of any payment under this Policy, We
shall be subrogated to the extent of such payment
to all Your rights of recovery. You shall execute all
papers required and shall do everything necessary
to secure and preserve such rights, including the
execution of such documents necessary to enable
Us to effectively bring suit or otherwise pursue
subrogation rights in Your name. You shall do
nothing to prejudice such subrogation rights.
We shall be entitled to a recovery as stated in
these provisions only after You have been fully
compensated for damages by another party.
Termination or Cancellation
Coverage will cease on the earliest of the following:
1. the date We determine that You or someone on
Your behalf intentionally misrepresented or fraud
occurred;
2. the date the Policy is cancelled;
3. the date You are no longer a Cardmember;
4. the date Your Account ceases to be Current and in
Good Standing; or
Termination or cancellation of coverage will not
prejudice any claim originating prior to termination or
cancellation subject to all other terms of the Policy.
The Company can cancel this Master Policy for
any reason including but not necessarily limited to
non-payment of premiums due to the Company by
the Master Policyholder. The Cardmember has the
right to know and/or request the grounds on which
the Policy is cancelled. To that effect, the Company
must provide sixty (60) days written notice, actually
delivered or mailed by certified mail, prior to the date
cancellation is effective, indicating in such notice
the reason for cancellation. If the Company cancels,
the Master Policyholder must assist the Company in
notifying Cardmembers of the date their insurance is
cancelled.
Master Policyholder Cancellation
The Master Policyholder may cancel the Master
Policy by giving the Company written notice of what
future date the Master Policy shall be cancelled. The
Master Policyholder must notify Cardmembers of the
date their coverage is cancelled or replaced. The
Master Policyholder must provide to the Company
sixty (60) days written notice and to the Cardmember
thirty (30) days written notice actually delivered or
mailed by certified mail, prior to the date cancellation
is effective, indicating in such notice the reason for
cancellation.
Cancellation of the Master Policy shall not relieve
the Master Policyholder of the obligation to pay
all premiums due the Company while individual
insurance remains in force under any Description of
Coverage.
IMPORTANT ADDITIONAL INFORMATION FOR
YOU
If the Cardmember is notified that any warranty has
ended for any reason (including, but not limited to,
bankruptcy of the manufacturer or other responsible
party), this Plan will continue to provide coverage,
not to exceed the original manufacturer's warranty
up to one (1) year from the date the Cardmember
is notified of such event. The Cardmember may
be asked to provide proof in the form of a public
announcement or other official documentation.
For those eligible and enrolled in the Membership
Rewards® program, a product is eligible for
coverage under this Plan if it was purchased through
redemption of a Membership Rewards redemption
certificate. Payment or credit will not exceed the
original assigned value of the property received
through redemption of a Membership Rewards
redemption certificate up to the stated limits, which
are indicated in Description of Benefits section.
Benefits will not be paid when a Membership
Rewards redemption certificate has been transferred
to non-eligible Cardmember or non-Cardmembers.
This Description of Coverage replaces any other
Description of Coverage that You may have
previously received for Extended Warranty.
Purchase Protection Plan
Underwritten by: Indemnity Insurance
Company of North America. Administrative
Office, The Corporate Center 33 Resolución
Street, Suite 500 San Juan, Puerto Rico
00920-2707
Master Policy holder: American Express Travel
Related Services Company, Inc. Policy N°
58US3761
FDR 1066034 Page 6 of 9
Description of Coverage
Purchase Protection provides coverage for Your
purchases for ninety (90) days from the date of
purchase when You charge any portion of the price
of the purchased item to Your Account. You will be
reimbursed only for the amount charged to Your
Account. (See Description of Benefits section.)
DEFINITIONS
Certain words used in this Description of Coverage
are capitalized throughout and have special
meanings. Wherever used herein, the singular
shall include the plural, the plural shall include the
singular, as the context requires.
Account means Your American Express
International Dollar Card (IDC) American Express®
Gold Card Account.
Cardmember means any individual who has been
issued an American Express IDC American
Express® Gold Card and who has an American
Express Card Account.
Covered Incident means the theft of, or accidental
damage to a covered item.
1. Theft means the unlawful taking from the
Cardmember, of the covered item of property
purchased and charged to his/her Account.
2. Accidental Damage means the unforeseen
and unplanned breakage and/or destruction of the
covered item of property purchased and charged to
the Cardmember Account.
Covered item means any one item of property,
1. that is purchased solely for personal use; and
2. that is new and has not been used; and
3. the cost of which has been charged to an
American Express American Express® Gold Card
(including through the redemption of American
Express Membership Rewards® points); and
4. Is purchased within a Covered Territory; and
5. Is not specified under Section - Purchases Not
Covered.
Covered Territory means the 50 States of the
United States of America, District of Columbia,
Commonwealth of Puerto Rico and the Virgin Islands
of the United States.
Company means Indemnity Insurance Company of
North America, and its duly authorized agents.
Current and in Good Standing means a
Cardmember Account for which the monthly
minimum requirement has been paid prior to the date
in which the claim is payable.
Master Policyholder means American Express
Travel Related Services Company, Inc.
Plan means the Policy and the benefits described
therein.
Policy means the Group Insurance Master Policy
issued to American Express Travel Related Services
Company, Inc.
We, Us, Our means the Company.
You, Your means the Cardmember.
DESCRIPTION OF BENEFITS
We will pay You the expense charged to Your
Account up to $1,000 for any one Covered Incident
and up to $50,000 for all Covered Incidents during
a calendar year. Purchase Protection provides
benefits, for ninety (90) days from the date of
purchase, if a Covered Incident occurs with respect
to property You purchased and charged to Your
Account. Our benefit payment will not include
shipping and handling expenses or installation,
assembly, professional advice, maintenance or other
service charges or any product rebates, discounts
or money received from lowest price comparison
programs that reduced the original cost of the
property.
Our payment of any eligible benefit amount is further
contingent upon Your Account being Current and in
Good Standing.
Only a Cardmember has a legal and equitable right
to any insurance benefit that may be available under
this Plan.
EXCLUSIONS
Benefits are not payable if the loss for which
coverage is sought was directly or indirectly, wholly
or partially, contributed to or caused by:
1. Intentional damage to the covered item;
2. war or any act of war, whether declared or
undeclared;
3. any activity directly related to and occurring while
in the service of any armed military force of any
nation state recognized by the United Nations;
4. participation in a riot, civil disturbance, protest or
insurrection;
5. violation of a criminal law, offense or infraction by
the Cardmember;
6. natural disasters, including, but not limited to,
hurricanes, floods, tornados, earthquakes or any
other event in the course of nature, that occurs at the
same time or in separate instances;
7. fraud or abuse or illegal activity of any kind by the
Cardmember;
8. confiscation by any governmental authority, public
authority, or customs official;
9. negligent failure of a duty to care by any third party
in whose possession the property purchased by a
Cardmember has been temporarily placed;
10. not being reasonably safeguarded by You;
11. theft from baggage not carried by hand and
under Your personal supervision or under the
supervision of a traveling companion known by You;
12. damage through alteration (including, but not
limited to, cutting, sawing and shaping);
13. normal wear and tear, inherent product defect or
manufacturer's defects or normal course of play;
14. damage or theft while under the care and control
of a common carrier;
15. food spoilage;
16. leaving property at an unoccupied construction
site; or
17. purchases lost or misplaced. Deductible
applicable to Purchase Protection Cover $75 per
claim
PURCHASES NOT COVERED
The following purchases are not covered:
1. travelers checks, tickets of any kind, negotiable
instruments (including, but not limited to, gift
certificates, gift cards and gift checks), cash or its
equivalent;
2. animals or living plants;
3. rare stamps or coins;
4. consumable or perishable items with limited life
spans (including, but not limited to, perfume, light
bulbs, batteries);
5. antique or previously owned items;
6. motorized vehicles and watercraft, aircraft, and
motorcycles or their motors, equipment, parts or
accessories;
7. stolen or damaged property consisting of articles
in a pair or set. Coverage will be limited to no more
than the value of any particular part or parts, unless
the articles are unusable individually and cannot be
replaced individually, regardless of any special value
they may have had as part of a set or collection;
8. items purchased for resale, professional, or
commercial use;
9. permanent household and/or business fixtures,
including, but not limited to, carpeting, flooring and/
or tile;
10. business fixtures, including, but not limited to, air
conditioners, refrigerators, heaters; and
11. hospital, medical and dental equipment and
devices.
CLAIMS PROVISIONS
If You experience a loss for which You believe a
benefit is payable under this Plan, You must provide
both Notice of Claim and Proof of Loss.
To insure prompt processing of Your claim, report
any theft or damage immediately following the
date of the Covered Incident, including for gifts
purchased with the Card. Retain Your receipts and
Your damaged property (if applicable) until the claim
process is complete.
Notice of Claim
Notice of claim must be given to Indemnity Insurance
Company of North America - Purchase Protection
Unit, P.O. Box 191249, San Juan PR, 00919-1249
within thirty (30) days of the Covered Incident
Loss. Or you may also Email Us anytime at
[email protected]. You may contact Us
by calling 1-305-670-1974 from Monday through
Friday 8:30 a.m. - 6:00 p.m. AST.
Failure to provide Notice of Claim within thirty (30)
days will not invalidate a claim or reduce any benefit
payment that may be found to be eligible, if it can be
shown that it was provided as soon as reasonably
possible. At the time You provide Us with Notice of
Claim, We will assist You with Your Proof of Loss by
providing You with instructions and/or documents,
which You may have to complete and return to Us.
You are required to cooperate with Us and provide
documentation as requested by Us which is required
and necessary to process Your claim and determine
if benefits are payable.
Proof of Loss
Proof of Loss requires You to send Us all the
information We request, at Your expense, in order
that Your claim may be evaluated and that We may
make a determination as to whether the claim may be
paid. You must provide Us with satisfactory Proof of
Loss within one (1) year from the date of the Covered
Incident or Your claim may be denied. We reserve
the right to request all the information We deem
necessary to determine that Your claim
is payable, and We will not consider that We have
received complete Proof of Loss until the information
We have requested is received.
Proof of Loss may require documentation consisting
of, but not necessarily limited to, the following:
1. a Purchase Protection Claim Form;
2. the itemized store receipt;
3. the insurance declaration forms for Your
other sources of insurance or indemnity (e.g.,
homeowner's or renter's insurance);
4. a photograph of and/or repair estimate for the
damaged property; and
5. for theft claims, a report regarding the stolen
property must be filed with the appropriate authority
FDR 1066034 Page 7 of 9
before You call to file a claim under Purchase
Protection.
No payment will be made on claims not
substantiated in the manner required by Us.
If all required documentation is not received within
one (1) year of the date of the Covered Incident
(except for documentation which has not been
furnished for reasons beyond Your control), coverage
may be denied. It is Your responsibility to provide all
required documentation We request.
You may be required to send in the damaged
property at Your expense for further evaluation
of Your claim. If requested, You must send in the
damaged property within thirty (30) days from the
date of Our request to remain eligible for coverage.
Payment of Claim
A claim for benefits provided by this Plan will be
paid upon Our receipt and review of Your complete
Proof of Loss documentation and Our determination
that a claim is payable according to the terms of
the Plan. Any payment made by Us in good faith
pursuant to this or any other provision of this Plan
will fully discharge Us to the extent of such payment.
If other insurance is available to You which provides
the same or similar coverage as that provided by
this Plan, this Plan becomes excess and We will
pay only that portion of the Covered Incident benefit
which is not reimbursed by other insurance up to Our
limits, as provided under the Description of Benefits
section.
GENERAL PROVISIONS
Clerical Error
A clerical error made by the Company will not
invalidate insurance otherwise validly in force nor
continue insurance not validly in force.
Conformity with The United States Virgin Islands
and Federal Law
If a Plan provision does not conform to applicable
provisions of The United States Virgin Islands or
Federal law, the Plan is hereby amended to comply
with such law.
Entire Contract; Representation; Change This
Description of Coverage, the Policy and any
applications, endorsements or riders make up
the entire contract. Any statement You make is a
representation and not a warranty. This Description
of Coverage may be changed at any time by written
agreement between the Master Policyholder and
the Company. Only the President, Vice-President or
Secretary of Indemnity Insurance Company of North
America may change or waive the provisions of the
Description of Coverage. No agent or other person
may change the Description of Coverage or waive
any of its terms. This Description of Coverage may
be changed at any time by providing notice to You.
A copy, of the Policy will be maintained and kept by
the Master Policyholder and may be examined at any
time.
Excess Coverage
If any loss under this Policy is insured under any
other valid and collectible policy, then this Policy
shall cover such loss, subject to its exclusions,
conditions, provisions and other terms herein, only to
the extent that the amount of such loss is in excess
of the amount of such other insurance which is
payable or paid.
Fraud
If any request for benefits made under the Plan is
determined to be fraudulent, or if any fraudulent
means or devices are used by You or by anyone
acting on Your behalf to obtain benefits, all benefits
will be forfeited.
We do not provide coverage to a Cardmember who,
whether before or after a loss, has:
1. concealed or misrepresented any fact upon which
we rely, if the concealment or misrepresentation is
material and is made with the intent to deceive; or
2. concealed or misrepresented any fact if the fact
misrepresented contributes to the loss.
Legal Actions
No legal action may be brought to recover against
this Plan until sixty (60) days after Proof of Loss has
been received by Us. No such action may be brought
after one (1) year from the Covered Incident.
Right of Recovery
If We make a payment to You under this Plan and
You recover an amount from another, equal to or
less than Our payment, You shall hold in trust for Us
the proceeds of the recovery and reimburse Us to
the extent of Our payment. If Our payments exceed
the maximum amount payable under the benefits of
this Plan, We have the right to recover from You any
amount exceeding the maximum amount payable.
Subrogation
In the event of any payment under this Policy, We
shall be subrogated to the extent of such payment
to all Your rights of recovery. You shall execute all
papers required and shall do everything necessary
to secure and preserve such rights, including the
execution of such documents necessary to enable
Us to effectively bring suit or otherwise pursue
subrogation rights in Your name. You shall do
nothing to prejudice such subrogation rights.
We shall be entitled to a recovery as stated in
these provisions only after You have been fully
compensated for damages by another party.
Termination or Cancellation
Coverage will cease on the earliest of the following:
1. the date We determine that You or someone on
Your behalf intentionally misrepresented or fraud
occurred;
2. the date the Policy is cancelled;
3. the date You are no longer a Cardmember;
4. the date Your Account ceases to remain Current
and in Good Standing; or Termination or Cancellation
of coverage will not prejudice any claim originating
prior to termination or cancellation subject to all other
terms of the Policy.
The Company can cancel this Master Policy for
any reason including but not necessarily limited to
nonpayment of premiums due to the Company by
the Master Policyholder. The Cardmember has the
right to know and/or request the grounds on which
the Policy is cancelled. To that effect, the Company
must provide sixty (60) days written notice, actually
delivered or mailed by certified mail, prior to the date
cancellation is effective, indicating in such notice
the reason for cancellation. If the Company cancels,
the Master Policyholder must assist the Company in
notifying Cardmembers of the date their insurance is
cancelled.
Master Policyholder Cancellation
The Master Policyholder may cancel the Master
Policy by giving the Company written notice of what
future date the Master Policy shall be cancelled. The
Master Policyholder must notify Cardmembers of the
date their coverage is cancelled or replaced. The
Master Policyholder must provide to the Company
sixty (60) days written notice and to the Cardmember
thirty (30) days written notice actually delivered or
mailed by certified mail, prior to the date cancellation
is effective, indicating in such notice the reason for
cancellation.
Cancellation of the Master Policy shall not relieve
the Master Policyholder of the obligation to pay
all premiums due the Company while individual
insurance remains in force under any Description of
Coverage.
IMPORTANT ADDITIONAL INFORMATION FOR
YOU
For those eligible and enrolled in the Membership
Rewards® program, benefits are also paid when
the purchased property is received through the
redemption of a Membership Rewards redemption
certificate. Payment or credit will not exceed the
original assigned value of the property received
through redemption of a .Membership Rewards
redemption certificate up to the stated limits,
excluding shipping and handling expenses. Benefits
will not be paid when a Membership Rewards
redemption certificate has been transferred to a
noneligible Cardmember or non-Cardmembers.
This Description of Coverage replaces any other
Description of Coverage that You may have
previously received for Purchase Protection.
American Express Travel
Inconvenience Insurance Plan
Underwritten by: Indemnity Insurance Company
of North America. Administrative Office, The
Corporate Center 33 Resolución Street, Suite
500 San Juan, Puerto Rico 00920-2707 Master
Policy holder: American Express Travel Related
Services Company, Inc. Policy N° 58US3765
Description of Coverage
The Travel Inconvenience Insurance Plan provides
benefits in the event of: Missed Departures
and Missed Connections; delay, cancellation
or overbooked flights; and Luggage Delay and
Extended Luggage Delay when the Covered
Trip is purchased and charged to your American
Express International Dollar Card (IDC) Rewards
Gold Account, subject to the terms and condition set
forth below.
DEFINITIONS
Certain words used in this Description of Coverage
are capitalized throughout and have special
meanings. Wherever used herein, the singular
shall include the plural, the plural shall include the
singular, as the context requires.
Account means your American Express
International Dollar Card (IDC) Rewards Gold
Account.
Basic Cardmember means any individual who has
been issued an American Express IDC American
Express® Gold Card and who has an American
Express Card Account.
Close Relative means the Covered Person's
partner/spouse, married or unmarried, living at
the same address; mother; mother-in-law; father;
Page 8 of 9
father-in-law; daughter; daughter-in-law; son; son-
inlaw; sister; sister-in-law; brother; brother-in-law;
grandparent; grandchild; step-mother; step-father;
step-sister; step-brother; aunt; uncle; niece; nephew.
Company means Indemnity Insurance Company of
North America (IINA).
Country of Residence shall mean the country of
which the Covered Person is a permanent resident
substantiated by an official document.
Covered Flight means a flight which commences
while the Master Policy is in force, on which a
Covered Person is booked to travel, where the fare
has been charged to an American Express Card
Account in advance of the scheduled departure time;
and the transport provider is licensed by the relevant
authorities for scheduled transportation. Flight does
not include flights on Private Charter airlines.
Covered Person means Basic Cardmember
and their Families, and their Supplementary
Cardmembers and their Families.
Covered Transport means a flight, train or ship
journey which commences while the Master Policy
is in force, on which a Covered Person is booked
to travel, where the fare has been charged to an
American Express Card Account in advance of the
scheduled departure time; and the transport provider
is licensed by the relevant authorities for scheduled
transportation. Flight does not include flights on
Private Charter airlines.
Covered Trip means a journey outside the Covered
Person's Country of Residence which must
commence and end in the Covered Person's
Country of Residence or a journey within the
Covered Person's Country of Residence, which
must include a flight, or at least one night pre-booked
accommodation away from home, provided that such
costs were charged to the American Express IDC
American Express® Gold Card. Covered Trips must
not exceed 120 consecutive days with a maximum of
240 days during each 12 month period.
Delayed Departure and Cancellation means the
departure of Covered Transport that is delayed
for more than four (4) hours from its scheduled
departure time or is cancelled, and no alternative
transportation is mad available to the Covered
Person within four (4) hours of the scheduled
departure time.
Extended Luggage Delay means that the Covered
Person's accompanied checked-in luggage is
not delivered within twenty-four (24) hours of the
Covered Flight's arrival at its destination point.
Families means the Covered Person's partner/
spouse, married or unmarried, living at the same
address as the Covered Person and children
under 25 who are legally dependent on the Covered
Person including step-children, fostered or adopted
children.
Industrial Action means any form of Industrial
Action or strike with the purpose of preventing,
restricting or interfering with the production of goods
or the provision of services.
Involuntary Denial of Boarding means the
Covered Person has checked in or attempted
to check in for travel on Covered Transport,
within the published checked-in times and has
FDR 1066034
been involuntarily denied boarding as a result of
overbooking.
Luggage Delay means that the Covered Person's
accompanied checked-in luggage is not delivered
within six (6) hours of the Covered Flight arrival at
its destination point.
Missed Connection means that the Covered
Person's confirmed onward connecting Covered
Transport, is missed at the transfer point due to
the late arrival of the Covered Persons incoming
confirmed connecting Covered Transport; and no
alternative onward transportation is made available
to the Covered Person within four (4) hours of
the actual arrival time of the incoming Covered
Transport.
Missed Departure means the Covered Persons
arriving at the airport, seaport or international rail
terminal too late to commence the outward or return
journey as a result of a breakdown or accident
involving the vehicle in which the Covered Person is
traveling or as a result of cancellation or curtailment
of Covered Transport as a direct result of Industrial
Action, adverse weather conditions, mechanical
breakdown, failure or accident; or late arrival of
internal connecting flights.
Supplementary Cardmember means any individual
who has received an American Express IDC
American Express® Gold Card at the request of a
Basic Cardmember for use in connection with the
Basic Cardmember's American Express Card
Account.
We, us, our, mean the Company. You, your means
the Cardmember.
DESCRIPTION OF BENEFITS
1. Missed Departures: If the Covered Person
should miss his or her flight, train or ship due to an
accident or breakdown of the Covered Person's
vehicle, or an accident, breakdown or cancellation of
public transport and no alternative is made available
within four (4) hours of the published departure time
the Company will indemnify the Covered Person for
IDC American Express® Gold Card charges incurred
in respect of alternate travel, restaurant meals or
refreshments up to USD150 for the Covered Person.
2. Missed Connections: If the Covered Person's
confirmed onward connecting flight, train or ship is
missed at the transfer point due to the late arrival
of the Covered Person's incoming confirmed
connecting flight, train or ship and no alternative
onward transportation is made available to the
Covered Person within four(4) hours of the published
departure time, the Company will indemnify the
Covered Person for IDC American Express® Gold
Card charges incurred in respect of alternate travel,
hotel accommodation and restaurant meals or
refreshments up to USD150 for the Covered
Person.
3. Delay, Cancellation or Overbooked Flights: If
the Covered Person's flight, train or ship is delayed,
cancelled or overbooked and no alternative is made
available within four (4) hours of the published
departure time, the Company will indemnify the
Covered Person for IDC American Express® Gold
Card charges incurred in respect of alternate travel,
restaurant meals or refreshments up to USD150 for
the Covered Person.
4. Luggage Delay and Extended Luggage Delay: If
the Covered Person's accompanied luggage
checked in with the Covered Flight is not delivered
to him or her within four (4) hours of the Covered
Person's arrival at the scheduled destination point
of his or her Covered Flight, the Company will
indemnify the Covered Person for the American
Express IDC American Express® Gold Card charges
incurred at such scheduled destination in respect of
the emergency purchase or hire of essential clothing
and requisites for the Covered Person that is
immediately necessary for the Covered Person's trip
up to USD500 per Covered Person and up to a
maximum limit USD1000 for all Covered Persons.
This benefit does not apply if the Luggage Delay
is on the final leg of the Covered Person's return
Covered Flight or as result of confiscation or
requisition by customs or other government authority.
If the Covered Person's accompanied checked-
in luggage is not delivered to him or her within
twenty-four (24) hours of the Covered Person's
arrival at the scheduled destination point of his or
her Covered Flight the Company will indemnify the
Covered Person for American Express IDC
American Express® Gold Card charges incurred at
his or her arrival at such scheduled destination in
respectof the emergency purchase of essential
clothing and requisites for the Covered Person that
is immediately necessary for the Covered Person's
trip up to an additional USD800 per Covered Person
and up to a maximum limit of USD1,600 for all
Covered Persons. This benefit does not apply if the
Luggage Delay is on the final leg of the Covered
Person's return Covered Flight or as a result
of confiscation or requisition by customs or other
government authority.
The above benefits apply in respect of Covered
Persons who are Basic or Additional Cardmembers
and their Families.
MAXIMUM INDEMNITY PER COVERED PERSON
In no event will duplicate or multiple American
Express Cards obligate the Company in excess of the
limit stated herein for expenses incurred by any one
individual Covered Person as a result of any one
incident covered under this Policy.
EXCLUSIONS
The Policy does not cover:
1) Additional costs where the airline, rail or ship
operator has offered alternative travel arrangements
and these have been refused or where the Covered
Person has voluntarily accepted compensation from
the airline, train or ship operator in exchange for not
traveling on an overbooked flight.
2) Claims where the Covered Person has failed
to obtain a Property Irregularity Report from the
relevant airline authorities of missing baggage at
scheduled destination.
3) Industrial Action which has commenced or has
been announced prior to booking a Covered Trip.
4) Covered Trips in, or booked to, countries where
a government agency has advised against traveling
or which are officially under embargo by the United
Nations.
5) Any fraudulent, dishonest or criminal act
committed by the Covered Person, or anyone with
whom the Covered Person is in collusion.
6) Terrorist activities except while on a public vehicle.
7) Declared or undeclared war or hostilities.
8) Biological, chemical, nuclear or radioactive
CLAIMS PROVISIONS
To claim a benefit which You believe is payable
under this Plan, You must provide both Notice of
Claim and Proof of Loss.
FDR 1066034 Page 9 of 9
Notice of Claim
Notice of Claim should be provided to Us within
thirty (30) days of the Loss. You may contact Us by
calling 1-305-670-1974 from Monday through Friday
8:30 a.m.- 6:00 p.m. AST or, Email us at anytime
Failure to provide Notice of Claim within thirty (30)
days will not invalidate a claim or reduce any benefit
payment that may be found to be eligible, if it can be
shown that it was provided as soon as reasonably
possible. At the time You provide Us with Notice of
Claim, We will assist You with Your Proof of Loss by
providing You with instructions and with documents,
which You must complete and return to Us. You
are required to cooperate with Us and provide
documentation as requested by Us which is required
and necessary to process Your claim and determine if
benefits are payable.
To insure prompt processing of Your Claim report any
travel disruption immediately. Retain Your receipts
and damaged property until the claim process is
complete.
Proof of Loss
Proof of Loss requires You to send Us all the
information We request, at Your expense, in order
that Your claim may be evaluated and that We may
make a determination as to whether the claim may be
paid. You must provide Us with satisfactory Proof of
Loss within one year and ninety (90) days from the
date of loss or Your claim may be denied. Your Proof
of Loss documentation may be mailed or Emailed to
Us at the same address provided above for mailing
Your Notice of Claim. We reserve the right to request
all the information We deem necessary to determine
that Your claim is payable, and We will not consider
that We have received complete Proof of Loss until
the information We have requested is received.
Proof of Loss may require documentation consisting
of, but not necessarily limited to, the following:
1. A Travel Inconvenience Insurance Plan Claim
Form;
2. The American Express charge receipt for the
Covered Trip and/or accommodation; a copy of the
statement, verifying that the relevant flight tickets
were charged to the IDC American Express® Gold
Card Account and a copy of travel ticket.
3. Original receipts relating to expenses incurred
in respect of which indemnity is claimed under this
insurance must be supplied to the Company.
4. In respect of delayed luggage, a copy of the
Property Irregularity Report obtained from the airline,
must be supplied including details of baggage return
date.
5. Confirmation of travel delay, cancellation, Missed
Connection or overbooking must be obtained from
the Covered Transport operator. In respect to Missed
Departure, evidence from the appropriate
organization detailing the cause of the delay that
resulted in the Covered Person missing scheduled
departure.
No payment will be made on claims not
substantiated in the manner required by Us.
If all required documentation is not received within
thirty (30) days of the date of the Loss (except for
documentation which has not been furnished for
reasons beyond Your control), coverage may be
denied. It is Your responsibility to provide all required
documentation We request.
Payment of Claim
A claim for benefits provided by this Plan will be paid
upon Our receipt and review of Your complete Proof
of Loss documentation and Our determination that a
claim is payable according to the terms of the Plan.
Any payment made by Us in good faith pursuant
to this or any other provision of this Plan will fully
discharge Us to the extent of such payment. Benefits
payable under this insurance in respect of valid
claims will be credited to the Covered Person's IDC
American Express® Gold Card account.
TERMINATION OR CANCELLATION
Coverage will cease on the earliest of the following:
1. the date We determine that You or someone on
Your behalf intentionally misrepresented or fraud
occurred;
2. the date the Policy or any benefit under the Policy
is cancelled;
3. the date You terminate Your Account and are no
longer a Cardmember or Your Account is cancelled
by American Express;
4. the date Your Account ceases to remain Current
and in Good Standing
Termination or Cancellation of coverage will not
prejudice any claim originating prior to termination
or cancellation subject to all other terms of the
Policy. The Cardmember has the right to know
and/or request the grounds on which the Policy
is cancelled. To that effect, the Company must
provide sixty (60) days written notice, actually
delivered or mailed by certified mail, prior to the date
cancellation is effective, indicating in such notice
the reason for cancellation. If the Company cancels,
the Master Policyholder must assist the Company in
notifying Cardmembers of the date their insurance is
cancelled.
Master Policyholder Cancellation The Master
Policyholder may cancel the Master Policy by giving
the Company written notice of what future date
the Master Policy shall be cancelled. The Master
Policyholder must notify Cardmembers of the date
their coverage is cancelled or replaced. The Master
Policyholder must provide to the Company sixty
(60) days written notice actually delivered or mailed
by certified mail and to the Cardmember thirty (30)
days written notice actually delivered or mailed
by certified mail, prior to the date cancellation is
effective, indicating in such notice the reason for
cancellation.
GENERAL PROVISIONS
Clerical Error
A clerical error made by the Company will not
invalidate insurance otherwise validly in force nor
continue insurance not validly in force.
Conformity with State and Federal Law
If a Plan provision does not conform to applicable
provisions of State or Federal law, the Plan is hereby
amended to comply with such law.
Entire Contract; Representation; Changes
This Description of Coverage, the Policy, and any
applications, endorsements or riders make up
the entire contract. Any statement You make is a
representation and not a warranty. This Description
of Coverage may be changed at any time by written
agreement between the Master Policyholder and
the Company. Only the President, Vice-President or
Secretary of Indemnity Insurance Company of North
America may change or waive the provisions of the
Description of Coverage. No agent or other person
may change the Description of Coverage or waive
any of its terms. This Description of Coverage may
be changed at any time by providing notice to You.
A copy of the Policy will be maintained and kept by
the Master Policyholder and may be examined at any
time.
Excess Coverage
If any Loss under this Plan is insured under any
other valid and collectible policy, then this Plan
shall cover such Loss, subject to its exclusions,
conditions, provisions and other terns herein, only
to the extent that the amount of such Loss is in
excess of the amount of such other insurance which
is payable or paid. The Covered Person must inform
the Company of this policy and assist it in seeking
reimbursement where appropriate. Interest will only
be paid on claims if payment has been unreasonably
delayed following the Company's receipt of all the
required information.
Fraud
If any request for benefits made under the Plan
is determined to be fraudulent or if any fraudulent
means or devices are used by You or by anyone
acting on Your behalf to obtain benefits, all benefits
will be forfeited.
We do not provide coverage to a Cardmember who,
whether before or after a Loss, has:
1. concealed or misrepresented any fact upon which
we rely, if the concealment or misrepresentation is
material and is made with the intent to deceive; or
2. concealed or misrepresented any fact, if the fact
misrepresented contributes to the loss.
Legal Actions
No legal action may be brought to recover against
this Plan until sixty (60) days after Proof of Loss
has been received by Us. No such action may be
brought after three (3) years from the time written
Proof of Loss is required to be given. If a time limit
of this Plan is less than allowed by the laws of the
state where You live, the limit is extended to meet
the minimum time allowed by such law.
Right of Recovery
If We make a payment to You under this Plan and
You recover an amount from another, equal to or
less than Our payment, You shall hold in trust for Us
the proceeds of the recovery and reimburse Us to
the extent of Our payment. If Our payments exceed
the maximum amount payable under the benefits of
this Plan, We have the right to recover from You any
amount exceeding the maximum amount payable.
Subrogation
In the event of any payment under this Plan, We
shall be subrogated to the extent of such payment
to all Your rights of recovery. You shall execute all
papers required and shall do everything necessary
to secure and preserve such rights, including the
execution of such documents necessary to enable
Us to effectively bring suit or otherwise pursue
subrogation rights in Your name. You shall do
nothing to prejudice such subrogation rights.
We shall be entitled to a recovery as stated in
these provisions only after You have been fully
compensated for damages by another party.
IMPORTANT ADDITIONAL INFORMATION FOR
YOU
The Cardmember can request a copy of the Master
Policy by calling 1-305-670-1974 from Monday
through Friday 8:30 a.m.- 6:00 p.m. AST.