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Best Practices - iOS
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www.tigerconnect.com
WIFI CONNECTIVITY
Even with strong cellular data connection while moving within the confines of a facility, it is
better to remain connected to WiFi as it is traditionally a more reliable connection and can help
keep cellular data usage down for those with data caps. If the facility or building you are in is
experiencing slower than normal WiFi, try moving to a dierent location where you typically
experience a stronger WiFi signal or enable WiFi Assist (Starting in iOS 9 and later you can utilize
WiFi Assist which allows your device to switch back to Cellular data if the WiFi connection is poor).
WiFi Assist is enabled by default. To see if WiFi Assist is enabled, from your iOS device do the
following:
• Tap Settings.
• Tap Cellular.
• Scroll down to the bottom of this section and toggle WiFi Assist to ON.
Finally, WiFi on iOS devices will turn o after a period of time once the device’s screen goes to
sleep. Changing the screen timeout period to a longer period (5-10 minutes) can help prolong
your connection to WiFi if the 3G/4G/LTE connection is poor.To change your iOS device’s screen
timeout period, navigate to:
• Settings from the iOS home screen
• Display & Brightness
• Auto-Lock
• Set to desired period of time. Auto-lock ranges from predetermined intervals from 30
seconds to 5 minutes.
Keep in mind that even with full bars of WiFi, circumstances like bandwidth (amount of connection
available per individual device) and any internet connection issues on the local network can
contribute to poor WiFi connection.
GUEST AND PUBLIC WIFI NETWORKS
Guest WiFi networks are often easily connected to and are thus tightly locked down to prevent
further access to a facility’s internal network. The same can be said about Public WiFi networks
(e.g. - Starbucks WiFi), as they often require daily acceptance of terms and conditions. These types
of networks may contribute to notification and messaging issues for TigerConnect.
To help prevent your device from accessing a Guest or Public WiFi Network, your device will need
to ‘forget these networks. To help prevent any access to Guest or Public Networks, from your iOS
device navigate to your iOS Settings > WiFi and locate the Guest or Public network connected.
Finally, tap on the blue ‘i’ icon, tap Forget This Network, then tap Forget again.