GENERAL INFORMATION

Bill Payment

You may mail your payment to us in the return envelope provided, pay at any of our

authorized pay stations or sign up for our Auto Pay Plan. Please call our Customer

Contact Center at 800-895-4999 for details.

Bill Responsibility

It is important that you check the name on the front of the bill. If the name is not that of

the person or business responsible for payment, contact our Customer Contact Center

at 800-895-4999.

Electronic Check Conversion

When you pay your bill by check, in most cases Xcel Energy will use your check

information to make a one-time electronic debit from your checking account on the day

we receive your check. There are no fees for this electronic conversion. In all other cases

we will process your check.

Environmental Information

Fuels used to generate electricity have different costs, reliability and air emissions.

For more information, contact Xcel Energy at 800-895-4999 or online at xcelenergy.com.

You can also contact the Public Service Commission of Wisconsin at http://psc.wi.gov or

the Wisconsin Department of Natural Resources at http://dnr.wi.gov.

Estimated Bills

Bad weather, lack of access to meters, emergencies or other unusual circumstances,

sometimes prevent us from obtaining an actual reading. In these cases, your usage

is estimated based on your previous usage, weather data and the length of the billing

Governing Regulatory Agencies

Madison, WI 53707-7854 – 800-225-7729 – http://psc.wi.gov/.

question or complaint about this bill, please call our Customer Contact Center at

800-895-4999 prior to the due date shown on your bill. Rate schedules, explanation

of rate schedules, an explanation of how to calculate the accuracy of the bill, and

an explanation of the fuel cost adjustment (if any) are available and will be mailed

Late Payment Charge

A one percent (1%) per month late payment charge will be applied to outstanding

charges unpaid 20 days after the date of billing.

Further information is available to customers upon request.

Delivery Charge

Charge per kWh that covers the delivery costs of electricity to a home or business

through our distribution system. It does not include the charges for the electricity itself.

Demand Charge

Charge to commercial and industrial customers for the xed costs of the electric

capacity required to meet the peak electric loads on Xcel Energy’s system.

Energy Charge

This charge is the amount you pay per kilowatt hour (kWh) of electricity usage and

includes the cost to generate the electricity you use, and costs to own, operate and

maintain power plants.

This means kilovar hour. A kilovar hour is a measure of the lagging reactive load used

for calculating the power factor of some large industrial customers.

This means kilowatt. A kilowatt is a measure of electrical demand equal to 1,000 watts.

kWh

This means kilowatt-hour. It is a method to measure the amount of electricity you

use. One kW equals 1,000 watts of electricity you use. One kWh equals 1,000 watts of

electricity used for one hour. One kWh would light a 100 watt light bulb for 10 hours.

Renewable*Connect

Renewable*Connect is an optional program where you choose how much energy from

State Low-Income Assistance Fee

A monthly charge required by the State of Wisconsin to fund public benet programs

including energy conservation, weatherization and low-income energy assistance

programs. This charge is not an Xcel Energy charge.

ABOUT YOUR NATURAL GAS RATES

Charge per therm that covers the delivery costs of natural gas to a home or business

through our distribution system. It does not include the charge for natural gas itself.

Gas Supply Charge

This charge covers the cost of gas commodity, as well as the costs Xcel Energy pays to

the interstate pipelines to deliver the gas to its system. The gas supply charge is billed

on a per therm rate and the total charge varies with usage. Xcel Energy does not make

any money on gas supply charges. This charge is adjusted each month.

Heat Content Adjustment

The higher the heat content the lower the volume of natural gas needed to provide the

meters due to pressure differences in the natural gas delivered to a service.

Therm

A therm is a unit of heating value equal to 100,000 British Thermal Units (BTUs).

by calling 800-895-4999.

• Pay By Mail – Return the enclosed envelope and attached bill stub with your payment.

Apply proper postage.

• Bank View and Pay – View and pay your bills online through a third-party vendor.

benet from these fees.)

• Credit/Debit Card Payment – Pay with your credit or debit card electronically in

My Account/eBill/Mobile App, or by calling 833-660-1365. A processing fee may apply

for each credit/debit card payment.

• Pay Stations – Pay your bill in-person at a location near you. A processing fee is

charged for payments made at a pay station.

Business Solutions Center:* 800-481-4700 8 a.m.– 5 p.m., Mon.–Fri.