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Refund Rules
For the convenience of the passengers, Indian Railways have drawn up liberalized customer-friendly Refund Rules. To get the maximum
benet and to save on cancellation charges, Passengers are requested to cancel their tickets within the prescribed time limits, wherever
possible. This will also help other RAC/Wait List passengers in getting conrmed accommodation. The Refund Rules are spelt out in detail
in the following table:
Nature of the Ticket Time Limit for cancellation of the Ticket Cancellation Charge per passenger
Untravelled Unreserved Tickets
i) The ticket is presented for cancellation
within three hours of issue of ticket.
ii) In case of ticket issued in advance, the
ticket is presented upto 24.00 hrs of the day
preceeding the day of journey
`15/-
Untravelled Reserved Tickets
More than 48 hours in advance of the
scheduled departure of the train.
` 120/-
` 100/-
` 90/-
` 60/-
` 30/-
AC First Class/Executive Class
AC 2-Tier/First Class
AC 3-Tier /AC Chair Car
Sleeper Class
Second Class
Untravelled Reserved Tickets
Between48 hours and upto 6 hours before
the scheduled departure of the trains
25% of the fare paid (Subject to minimum
cancellation charges specied above)
Untravelled Reserved Tickets
Within 6 Hours before the scheduled depar-
ture of the train and upto 2 Hours after the
actual departure of the train irrespective of
the distance
50% of the fare paid
(Subject to minimum cancellation charges
specied above)
Untravelled Wait Listed / RAC Tickets
Upto 3 Hours after the actual departure of
the train irrespective of the distance
`30/-
Untravelled Multiple Journey Tickets
(including Circular Journey tickets) not
conrmed for a part of the journey
Time limit as applicable for reserved tickets
and RAC/WL Tickets as mentioned above
according to the Reservation Status of the
First lap of journey.
a. If rst lap of Journey is conrmed
b. If rst lap of Journey is RAC/WL
a. Cancellation Charges will be levied
depending on time of cancellation as
applicable to Reserved Tickets for the
entire journey.
b. `30/- will be levied for the entire
journey.
Partially used reserved tickets for trains
other than Rajdhani/ Shatabdi / Jan Shatabdi
trains.
No refund at the Station. Only TDR to be
issued at journey terminating Station.
Refund will be granted after deducting
fare for the travelled portion.
Partially Used Reserved tickets for Rajdhani/
Shatabdi/Jan Shatabdi trains
...
No Refund, Since break of Journey is not
allowed on these trains.
Note:
• The passenger may get the ticket cancelled from any Passenger Reservation System (PRS) counters or the designated current counters.
• No refund shall be granted on the reserved ticket if it is surrendered for cancellation after 2 hours of the actual departure of the train
for confirmed tickets.
• No refund of fare shall be granted on RAC ticket or Waitlisted ticket after 3 hours of the actual departure of the train.
• For the purpose of refund, the fare includes Reservation fee, Development charge, Superfast supplementary charge etc.
• For night trains departing between 21.00 hours and 06.00 hours (actual departure) refund shall be granted at the station, either within
the specied time limit or within 2 hours of the opening of Reservation Ofces, whichever is later.
• Night refund counters for computerised tickets are available at select stations.
•
No refund shall be granted on cancellation of Conrmed Tatkal Tickets except in exceptional cases like disruption of Railway Services etc.
• No refund will be given for Duplicate Tatkal Tickets even if the original ticket is found.
• In case of cancellation of partially conrmed Tatkal Tickets, refund will be given only for wait listed tatkal passengers.
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Refund of Tickets Arising out of other Circumstances
Reason for Claiming Refund Procedure for refund Time limit for claiming refund Amount payable to you
Failure of AC Produce a printed certicate
from the travelling ticket
examiner, along with your
journey ticket
Within 20 hours of the train’s
arrival at the destination station
AC First Class/ Executive Class –
Dierence between AC First
class and First Class fare (Mail/
Express) for the distance AC was
not working.
AC 2-Tier / 3-Tier Sleeper –
Dierence between these
classes and Sleeper Class fare
(Mail/Express) for the distance
AC was not working.
AC Chair Car – Dierence
between this and Second Class
fare (Mail/Express) for the
distance AC was not working.
Travelling in Lower class for
want of accommodation
Produce a printed certicate
from travelling ticket examiner,
along with your journey ticket
Within 2 days of the date of
issue of certicate (excluding
the date of issue)
Dierence of fare between fare
paid and the fare for the class
travelled.
Late running of trains by more
than 3 hours at the journey
commencing station for reserved
tickets
Surrender your ticket at journey
commencing station.
Upto the actual departure of the train
Full fare without any deduction.
Inability of railways to provide
accommodation to reserved
passengers
Surrender your ticket at journey
commencing station
Within 3 hours of the actual
departure of the train
Full fare without any deduction.
Change in train timings to earlier
hours other than as specied in
the timetable
Surrender your ticket at journey
commencing station.
After the actual departure of the
train and within 3 hours of the
old departure time. Available
for 7 days only from the date of
change of train timings including
the day of change.
Full fare less clerkage charge of
`30/- per passenger
Missing the connection of
onward journey due to late
running of train
Surrender your ticket at junction
station
Within 3 hours of the actual
arrival of the train which has
been delayed.
Full fare for the untravelled
portion after retaining the fare
for the travelled portion.
Dislocation of train services
enroute
a. Inability of Railways to make
alternate arrangements.
b. Passenger not willing to
make use of alternate
arrangementsmade
c. Due to Bandh, Rail Roko etc.
Surrender your ticket Within 3 days of the scheduled
departure of the train. Refund
will be granted at the station
where journey is terminated
a. Full fare paid for the entire
booked journey.
b. Full fare for the untravelled
portion after retaining the
fare for the travelled portion.
c. Full fare for the untravelled
portion after retaining the fare
for the travelled portion.
Cancellation of train due to
accidents, breaches or oods
Surrender your ticket Within 3 days of the scheduled
departure of the train
Full fare paid for the entire
booked journey.
Death / injury to a passenger in
a Railway accident.
Submission of ticket by
passenger’s relatives
Within 3 days of the scheduled
departure of the train
Full fare paid for the entire
booked journey.
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Refund after the prescribed time limits
Refund under Computerised Coaching Refund Scheme, shall be granted for Conrmed Reserved and RAC tickets at all PRS centres, during
working hours, on presentation of the tickets up to 10 days from the schedule departure of the train from its originating stations, provided
the person who has booked on the concerned ticket comes personally along with a photocopy of any document proving his/her identity.
Refund will not be granted to any other person. Such refund is granted in the cases of lower class travel, failure of AC in coach, discontinuation
of journey by passengers due to dislocation of train services, accommodation not provided and cancellation of trains. For waiting list tickets,
refund will not be granted under this system.
In case where cash refund is not admissible at the stations across the counter (including partially used tickets), refund shall not be given at the stations under
Computerised Coaching Refund Scheme.
If passengers are unable to obtain refund beyond the prescribed time limits, they must obtain a Ticket Deposit Receipt (TDR) from the
nearest Railway Station within 3 days from the date of scheduled travel and then submit an application in the prescribed format (within 10
days from the day of commencement of journey) to the Senior Divisional Commercial Manager of the Division or the Chief Commercial
Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt issuing station belongs. The application should be accompanied
by the Passenger Foil of the TDR. Refer the Station Index to ascertain the Division to which the TDR issuing Station belongs.
Note:
1. Refund for unused RAC/Conrmed reserved tickets (accompanied by TDR) submitted beyond the prescribed time limits to the Refund
Ofces at the Headquarters/ Divisions will be considered and refund granted after retaining the cancellation charges as applicable.
2. All other cases of unused waitlisted / unused unreserved passengers claiming refund after expiry of the prescribed time limits will not
be considered.
3. The refund admissible will be sent to the Party’s bank account through NEFT/RTGA.
Lost / Misplaced / Torn or Mutilated Tickets
1. No refund in respect of a lost or misplaced ticket.
2. Refund of fare shall be granted on a torn or mutilated ticket if its genuineness and authenticity are veriable on the basis of particulars
visible on the face of the ticket.
3. If a duplicate ticket in lieu of lost, misplaced, torn or mutilated reserved or RAC ticket is sought before preparation of reservation chart
of the concerned train, a duplicate ticket shall be issued on collection of `50/- per passenger for Second & Sleeper Classes and `100/-
per passenger for other classes.
4. If a duplicate ticket of lost or misplaced reserved ticket is sought after preparation of reservation chart, it shall be issued on collection
of 50% of the total fare. Duplicate tickets cannot be issued for RAC tickets after preparation of the charts.
5. If a duplicate ticket of a torn, mutilated reserved or RAC tickets is sought after preparation of charts, it shall be issued on collection of
25% of total fare.
6. No duplicate ticket will be issued in case of lost / mutilated Waitlisted tickets.
7. Duplicate ticket of party coach ticket or a special train ticket shall be issued upto the time of departure of the train on payment of 10%
of the total fare.
8. No refund of fare shall be granted in respect of charges paid under sub-rule (3), (4), (5), (6).
Refund of ‘E – Tickets’ & ‘I’ Tickets
1. Cancellation of all kinds of e-tickets is to be done through IRCTC’s Website only within the prescribed time limit. Application for refund
should not be sent to any Railway Zonal Oce directly.
2. In case of ‘I’ ticket, refund application can be made directly to the concerned Zonal Railway Oce along with the original journey
ticket. However, refund will be arranged as per rules, through IRCTC only.
Refund of Tickets booked on the Bank Cards
1. All refunds on tickets purchased on Bank Cards will be processed directly by the concerned Railways taking into consideration the time
of surrendering the ticket.
2. All the rules for refund on normal tickets will be applicable to these tickets also.
Refund on Partial Waitlisted tickets
All refunds on partially waitlisted tickets will be entertained only if ‘non-travel’ certicate from the TTE of the train to the eect that the
partially wait-listed passengers have not travelled is obtained and submitted along with refund application. This rule is also applicable to
‘e-ticket’ and ‘I’ ticket.
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Refund Rules on E-Tickets
Cancellation of e-Tickets after the preparation of Reservation Charts:
For Normal User : E-ticket cannot be cancelled after chart preparation across the counter. Users are requested to use the online TDR ling
for such cases and track Status of the refund case through tracking service provided by IRCTC. TDR can be led within 2 hours of actual
departure of the train for confirmed tickets and within 3 hours of actual departure of the train for RAC/Waitlisted tickets. For ling online
TDR, select the ''File TDR'' Link in the left panel under the ''My Transactions'' Menu. For additional information regarding TDR, Select the
''File TDR Procedure'' in the left panel under the ''General'' Menu. IRCTC will forward the claim to concerned Railways to process the
refund and amount will be credited back to same account through which payment was made after receiving the same from the concerned
Railway. For any other clarication please mail to [email protected]
For Agent : IRCTC will le TDR and forward the claim to concerned Railways to process the refund and amount will be credited back to
Agents account through which payment was made after receiving the same from the concerned Railway. For any other clarications please
mail to [email protected]
Cancellation of e-tickets:
(1) e-ticket may be booked and cancelled through internet and the refund of fare shall be credited to the customer’s account after deducting
the charges applicable.
(2) In case of a conrmed e-ticket, refund of fare shall be granted in accordance with rules for unused tickets on which reservation has been
made. In case of RAC e-ticket, refund of fare shall be granted in accordance with rule for unused waitlisted and RAC ticket.
(3) In case of the waitlisted e-ticket on which status of all the passengers is on waiting list even after preparation of reservation charts, names
of all such passengers booked on that Passenger Name Record (PNR) shall be dropped from the reservation chart and refund of fare shall
becredited to the customer’s account after deducting the clerkage.
(4) In case on a party e-ticket or a family e-ticket issued for travel of more than one person, some persons have conrmed reservation and
others are on the list of RAC and waiting list, then in case of passengers on RAC or waitlisted not travelling, a certicate has to be obtained
from the ticket checking sta to that eect and refund of fare shall be processed on line through TDR, indicating the details of the certicate
issued by ticket checking sta.
(5) The on line TDR shall be led upto 72 hours of actual arrival of the train at passenger’s destination and the original certicate issued by
the ticket checking sta is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC).The fare shall be refunded
by Indian Railway Catering and Tourism Corporation (IRCTC) to the customer’s account after due verication.
(6) In case of e-tickets (conrmed or RAC), if the reservation charts have been prepared, online TDR is required to be led for obtainingrefund.
No refund of fare shall be admissible on e-ticket having conrmed reservation in case the request for refund is led on line after twohours
of the actual departure of the train.
(7) No refund of fare shall be admissible on RAC e-tickets in case the request for refund is led online after three hours of the actualdeparture
of the train.
(8) In case of e-tickets (conrmed or RAC), if the reservation charts have been prepared, online TDR is required to be led for obtaining
refund.
(9) No refund of fare shall be admissible on e-ticket having confirmed reservation in case the request for refund is led on line after two
hours of the actual departure of the train.
(10) No refund of fare shall be admissible on RAC e-tickets in case the request for refund is led online after three hours of the actual
departure of the train
For Tatkal Tickets Booked as e-Tickets :
In case of party Tatkal Ticket or family Tatkal Ticket (for morethan one person) some conrmed on others on waiting list, full refund of fair
less clerkage shall be granted for the conrmed passengers also if the entire Tatkal Ticket is cancelled with in 6hours before the schdule
departure of the train and upto 2hours of the actual departure of the train.
No refund will be granted on cancellation of conrmed Tatkal tickets. For contingent cancellation and waitlisted Tatkal ticket cancellations,
charges will be deducted as per existing Railway rules. Partial cancellation of Tatkal e-tickets is allowed but at least one passenger with ID
card printed on ERS/VRM should not be cancelled. On cancellation of all the passengers whose ID card details is printed on ERS/VRM, all
the passengers on that e-ticket will be cancelled.
Cancellation of e-tickets in case of trains cancelled :
If the train is marked as "CANCELLED" in Passenger Reservation System (PRS) due to breaches, oods, accidents etc., full refund is
permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellation
can be done by the customer through Internet.
For the speedy payment of all Ticket Refund Claims (Coaching Refunds), Passengers are advised to -
• Obtain certicate from the TTE/Conductor in the following cases - Partially wait-listed e-tickets, less number of Passengers travelled, AC
failure, travel in lower class.
• This original certicate must be sent to GGM (IT), IRCTC Ltd., Internet ticketing centre, IRCA Building, State Entry Road, New Delhi -
110055 after ling on-line refund request for claiming refund. (For IRCTC "E" & "I" Ticket Passengers).
Warning
Fraudulent claimants for refund of fare on all types of
Railway Tickets are liable for legal action
