QUICK START

GUIDE

MANAGE MY ACCOUNT/

PAYMENTS

To create an account, visit RainierConnect.com

and click My Account and Login to Account/

Pay Bill. Follow the instructions for a new user

to create your account. Use the space provided

below to write down your credentials.

253.683.4100. We are available 24/7.

BILLING

Your First Bill

Please expect your rst bill to be higher than

usual. It will include:

• Partial month charges from your install date

until your rst bill.

• A full month’s charge for the next cycle period.

• All applicable taxes and fees.

• Any one-time charges.

GETTING STARTED

To get started with Stream TV, you will need:

• An active, installed Rainier Connect Internet

service subscription.

• A Stream TV subscription through Rainier Connect.

• Your username is your email address on le.

Check for a Welcome from Rainier Connect email

detailing how to set-up your password. Write

this information down for future reference.

STREAM TV

USERNAME:

a television.

INITIAL SETUP

Download and install the Stream TV App from

your platform store (Apple App Store, Google Play

Store, Amazon App Store, etc.)

• Sign into the Stream TV app with your username

and password.

• Create a prole by entering a name and choosing an

avatar. You can add up to 4 additional user proles.

• Relax and enjoy your enhanced TV viewing

RainierConnect.com.

TV

Video On Demand

Open the Stream TV app. You can select Movies

or Shows for a list of current Video On Demand

titles. On mobile, click the second icon from the

left at the bottom of your screen. You can browse

On Demand by Shows or Movies. Simply click the

links at the top of the screen to navigate through

the list of titles.

TV Everywhere

Watch TV everywhere is included with your

Stream TV service. Get instant, full access to a wide

array of TV channels, shows, series and movies

available through an internet-connected desktop,

laptop, tablet, mobile device, and other WiFi

enabled devices.

DVR/RECORDINGS-

remote). Navigate to the Rec option and press

Select.

Select the avatar icon to manage and view your

recordings. Access the Settings from the Main

Menu and select Manage Recordings to view, edit,

or delete your recorded programs.

STREAM TV APP

Control your TV from your phone

Make the most of your smartphone. Access the

program guide up to 10 days in advance, manage

and schedule recordings for your cloud DVR,

and use your mobile device as your remote

control. You can see what’s currently playing and

recording on each TV and you can also manage

your existing parental controls.

TROUBLESHOOTING

Having issues with your service? Try performing

some of these actions to get back up and running.

No Internet

Connectivity or

My internet

is buering

while watching

programs

Plug device directly up to

router or reboot device.

device connected

(ie. HDMI 1, HDMI 2, etc.)

system reload.

Reboot your wireless router

by unplugging the router

for 10 seconds. Then plug

the router back in and wait

for the router to completely

reboot. This should correct

the issue. For the best

Still having issues?

Call technical support

at 253.683.4100.

Internet

SYMPTOM

SYMPTOM

SYMPTOM

SYMPTOM

FIX

FIX

FIX

FIX

RainierConnect.com/Stream TV

24/7 Technical Support - 253.683.4100

Walk-in

2516 Holgate Street

Tacoma, WA 98402

Monday through Friday

8:00 AM – 5:00 PM