Resource Online Quick Reference Guide

Resource Online

provides fast

access to the

payment data you

need, including

your monthly

statements.

All you need to

view your reporting

details is a Chase

Paymentech

account*,

an Internet

connection and a

web browser – it’s

that easy.

Resource Online Quick Reference Guide

Use this guide to help you understand how to log in, view the dashboard,

access your statements and run reports.

Click the log out link to exit Resource Online.

Click the admin link to change account or report settings.

Click the bank lookup link to research bank contact information.

Click the help link to access support material.

Visit chasepaymentech.com and click Merchant Login.

Select Resource Online and click the Go button.

Enter your Chase Paymentech user name and password.

Click Secure Login.

Click the Forgot Your Password link if you need assistance.

View the Dashboard

The Instant Dashboard provides small business users with a

snapshot of the business’s daily sales and settlement ﬁgures.

Each panel offers a quick glance of recent data and the

opportunity to explore.

 Sales Summary – Displays your recent batch totals by day

 Settlement Summary - Displays net amount deposited

into your bank account each day, after any fees have been

deducted

 Card Summary - Displays daily sales totals by payment

brand so you can view amounts that will be paid by a third

party

 Recap Summary - Provides a calculated summary of your

merchant activity deposits and adjustements so you can

easily determine the bottom line.

Other panels quickly provide

you with needed information:

 Quick Search

 Statements

 Alert

 Quick Reference Guide

Panel Menu Options

 Settings

 Download (PDF)

 Download (CSV)

 Download (Excel)

Navigate the Classic Home Page

This home page is available to a small portion of users, who must track a large volume of

transactions and locations. Each user account is subscribed to a speciﬁc set of modules

and reports, which are displayed in the body of the classic home page as links, and across

the top of the page as menus.

 Need Help – Click this image to open a technical support contact form.

 Quick Links – On the right side of the home page are quick links to Adobe Reader

(.pdf) versions of user guides for the reporting systems.

 Did You Know? – This box contains tips about Resource Online and its applications.

* Merchant account subject to credit approval

For Additional

Assistance

For training or

assistance in

understanding

report data,

you can contact

support or call

1.888.886.8869.

For technical

support, call

1.800.254.9556,

or email

RTLWebReporting@

ChasePaymentech.

com.

Resource Online Quick Reference Guide cont.

Run Reports

1. Click on a dashboard panel to see more details, or select from the navigation menu to

open a report’s input page.

2. Select the hierarchy or merchant level for the data you wish to view (you are

automatically at the highest level by default when logging in).

3. Enter your report criteria and click Generate Report.

4. The results page displays the data records that match your speciﬁed criteria.

Use Virtual Transaction Manager Reports

The reports on this menu give you 24/7 real-time access to your transaction and batch authorization data.

Availability of some reports will vary depending on your account setup.

Batch and Transaction Reports sub-menu:

 Batch Summary report - Provides a summary for each group of transactions in open or closed batches,

with counts and amounts of the batch total, including sales, returns and errors with drill down from each

batch to view underlying batch and transaction detail records.

 Card Type Summary report - Provides a summary of net deposit amounts and transaction counts for

closed batches by merchant by card type.

 All Transactions report - Includes settled transactions in closed batches for the selected date range.

 Transaction Search report - Allows you to ﬁnd transactions that meet the selected criteria.

 Suspension Batch Summary report - Contains information on batches that failed to meet the required

edited criteria at the time of submission, and have been placed in suspense and not processed for

settlement.

If You Need to... You Should Use This Module / Report...

View transactions in open or closed batches Virtual Transaction Manager (VTM): Batch Summary, Transaction Search

Find duplicate transactions VTM: All Transactions, Transaction Search; Recon Solution: All Transactions

Identify keyed, swiped or contactless transactions VTM: Transaction Search, All Transactions

View error, credit (return) or void transactions VTM: Transaction Search

Find missing deposits Recon Solution: Batch Summary, Settlement Summary Select

Manage rejected transactions, budgeting and annual reporting Recon Solution: Settlement Summary Select

Research retrievals and chargebacks Recon Solution: Outstanding Retrievals, Expired Retrievals, Dispositions

Search for a merchant location Merchant Search

Identify batches not transmitted properly or rejected VTM: Suspense Batch Summary

Quick Tips

Resource Online Quick Reference Guide cont.

Admin

User accounts with

administrative

rights have

the option to

select from the

Admin menu and

accomplish the

following tasks:

 Set up users

 Delete users

 Edit user details

 Change report

access

Report Icons

 Go To Beginning

 Previous

 Next

 Go To End

 Page Size

 Preferences

 Print

 Download

 Excel

Use Recon Solution Reports

The reports on this menu assist you in reviewing and reconciling your settled transactions. Availability of some

reports will vary depending on your account setup.

Daily Report Review sub-menu:

 Recap Summary report - Provides a summary of the total dollar amount paid, including submitted batches

of amounts, exceptions and fees.

 Batch Summary report - Provides a summary for each batch of transactions submitted, with counts and

amounts of the batch total, including settled, non-settled and adjustment amounts, with drill down from

each batch to view underlying transaction detail records.

 Batch Exception report - Displays information on batches that were closed more than two days after they

were opened.

 All Transactions report - Contains records of every transaction processed.

 Card Type Summary report - Provides a summary of submitted deposit totals paid by card type.

 Card Type Summary by Merchant report - Provides a summary of submtted deposit totals including item

counts and dollar amounts, by merchant by card type.

Settlement Review sub-menu:

 Settlement Summary report - Summary of daily funding and adjustment amounts by category by

merchant to help you reconcile your daily bank deposits.

 Settlement Summary Select report - Similar to Settlement Summary but allows you to select the

hierarchy level and date range to be viewed.

 Settlement Fees Summary report - Total fees assessed by Chase Paymentech by merchant location.

 Settlement Fees Detail report - Displays fee data by category: Discount/Service Charge, Fees (auth fees,

equipment charges, report usage and misc) and Interchange/Assessment by merchant.

 Summary of Fees report - Displays fee data by individual fee type by merchant.

 Deposit Rejection report - Provides detail of deposit correction notices that occur when transactions reject

and adjustments are made to the dollar amount of a batch.

 Summary of Fees report - Displays fee data by individual fee type by merchant.

Transaction Research sub-menu:

 Card Number Search tool - Search by full or partial card number to get detail on processed transactions.

 Card Number History tool - Search by full or partial card number to get detail on authorizations,

transaction detail, retrievals and chargebacks.

 Authorization Search tool - Search for detail on processed transactions.

 Qualiﬁcation Summary report - Summarizes activity by qualiﬁcation level by merchant. This report can

help you identify locations that are experiencing excessive downgrades that may indicate equipment

failures or training issues.

 Non-Qualiﬁed Transactions report - Displays transactional detail for those items that downgraded and

did not meet the payment brands’ requirements for the best interchange rate.

 Qualiﬁed Transactions report - Displays transactional detail for those items that met the payment brands’

requirements for the best interchange rate.

Chargeback Review sub-menu:

 Exceptions Summary report - Summarizes exception items for all locations. Use this report to track and

monitor exception items processing and identify those exceptions that have a ﬁnancial impact.

 Dispositions report - Lists chargebacks that were disputed and settled in favor of the cardholder, with a

ﬁnancial impact to the merchant.

 Reversals report - Lists chargebacks that were originally settled as dispositions, but were disputed and

settled in favor of the merchant.

 Denied Reversals report - Lists chargebacks that were originally settled as dispositions, for which

rebuttals were submitted, but were proved to be insufﬁcient to reverse the original chargebacks. This data

is informational only and has no ﬁnancial impact.

 Representments report - Lists chargebacks that Chase Paymentech represented to the issuing bank on

the merchant’s behalf. This data is informational only and has no ﬁnancial impact.

 Pending Chargebacks report - Lists chargebacks with a pending status that may occur during arbitration

conditions. These chargebacks have no ﬁnancial impact until the cases are resolved.

Retrieval Review sub-menu:

 Outstanding Retrievals report - Displays retrievals that have yet to be fulﬁlled and for which the due

date has not been reached.

 Expired Retrievals report - Displays retrievals that were not fulﬁlled in the time allotted.

 Fulﬁlled Retrievals report - Displays retrievals that you or your staff have responded to with a copy of

the original sales transaction documentation.

Statements sub-menu:

 View Statements option - Get instant, online access to view, save or print 13 months of past statements.

Merchant Information sub-menu:

 Hierarchy Structure report - View your business’s hierarchy levels and their corresponding hierarchy, or

merchant names and numbers.

 Location Search tool - Search for merchant detail by merchant name, merchant number, address,

telephone number and fax number.

Trending and Analysis sub-menu:

 Card Type Analysis report - Provides a summary of submitted deposit totals by merchant by card type,

including dollar amounts, item counts, corresponding percentages and average ticket amounts.

 Debit Card Analysis report - Provides item counts and dollar amounts of online (PIN-based) and ofﬂine

(signature-based) debit activity with corresponding percentages by merchant number.

 Debit Card Monthly Analysis report - Similar to Debit Card Analysis, provides data on a monthly basis

with graphs to help identify trends.

 Deposit Rejection Analysis report - Summarizes deposit correction notices, including submitted batch

codes and amounts, and corresponding percentages by merchant.

 Dispositions Analysis report - Provides dispositioned chargeback amounts as a percentage of submitted

batch amounts by merchant on a monthly basis, with a graph to help identify trends.

 Reversals Analysis report - Provides reversed chargeback amounts as a percentage of dispositioned

chargeback amounts by merchant on a monthly basis, with a graph to help identify trends.

Resource Online Quick Reference Guide cont.

Information

Visit the How

To Videos &

Reference Guides

page on www.

chasepaymentech.

com to access:

 Resource Online

instructions and

how-to videos

 Resource Online

User Guides

 How to Read

Your Statement

Interactive Tool

 Statement

Reader Guide

Use Gift Card Reports

Available to subscribers of the Chase Paymentech Gift Card program, these reports help you monitor and

analyze gift card activity.

Activity Report sub-menu:

 Transaction Summary report - Search for issuance, redemptions and other card data by hierarchy level or

by merchant location. This report uses a two-tabbed interface and is an ad hoc report.

 Transaction Summary by Bin/Card Range report - Identical to the Transaction Summary report, but

includes the ﬁeld/column Bin/Card Range in the results set.

 Transaction Detail report - Lists all authorized stored value transactions. This is an ad hoc, query-based

report. It is sub-totaled by transaction type for the selected merchant hierarchy and is available either on-

screen or as a data ﬁle.

Settlement Reports sub-menu (optional):

 Inter-Store Settlement reports - Provide summary and cross-transactional detail information on the

transfer of funds/liability from store-to-store (cross store) or chain-to-chain (cross group) when cards are

used across different store locations, chains or custom hierarchy levels.

 Central Account Settlement reports - Summarize all the transaction activity going to and from the central

account.

 IRS Transaction Summary reports - Available only at the merchant level, this report displays summary

information reported to the IRS for based on speciﬁc transaction criteria at the time of funds movement.

Research Tools sub-menu:

 Cardholder Lookup tool - Search for transaction detail by entering a partial or complete card number.

 Redemptions/Non-Redemptions Search report - Search for transaction detail for cards that have been

redeemed or not redeemed within 0-99 days from the date the cards were issued.

Trending and Analysis sub-menu:

 Outstanding Liabilities report - Provides card balance information at the hierarchy and merchant levels,

for a snapshot of the outstanding gift card liability on any given day of the report period. This report

includes the beginning and ending balances by day.

 Outstanding Liabilities by Bin/Card Range report - Identical to the Outstanding Liabilities report, but

includes the ﬁeld/column Bin/Card Range in the results set.

Resource Online Quick Reference Guide cont.