1.3 Establish policies to be implemented during a pandemic:
Establish policies for employee compensation and sick-leave absences unique to a pandemic (e.g. non-punitive,
liberal leave), including policies on when a previously ill person is no longer infectious and can
return to work
after illness.
Establish policies for flexible worksite (e.g. telecommuting) and flexible work hours (e.g. staggered shifts).
Establish policies for preventing influenza spread at the worksite (e.g. promoting respiratory hygiene/
cough etiquette, and prompt exclusion of people with influenza symptoms).
Establish policies for employees who have been exposed to pandemic influenza, are suspected to be ill,
or become ill at the worksite (e.g. infection control response, immediate mandatory sick leave).
Establish policies for restricting travel to affected geographic areas (consider both domestic and
international sites),
evacuating employees working in or near an affected area when an outbreak begins,
and guidance for employees returning from affected areas (refer to CDC travel recommendations).
Set up authorities, triggers, and procedures for activating and terminating the company’s response plan,
altering business operations (e.g. shutting down operations in affected areas), and transferring business
knowledge to key employees.
1.4 Allocate resources to protect your employees and customers during a pandemic:
Provide sufficient and accessible infection control supplies (e.g.hand-hygiene products, tissues and
receptacles for their disposal) in all business locations.
Enhance communications and information technology infrastructures as needed to support employee
telecommuting and remote customer access.
Ensure availability of medical consultation and advice for emergency response.
1.5 Communicate to and educate your employees:
Develop and disseminate programs and materials covering pandemic fundamentals (e.g. signs and
symptoms of influenza, modes of transmission), personal and family protection and response strategies
(e.g. hand hygiene, coughing/sneezing etiquette, contingency plans).
Anticipate employee fear and anxiety, rumors and misinformation and plan communications
accordingly.
Ensure that communications are culturally and linguistically appropriate.
Disseminate information to employees about your pandemic preparedness and response plan.
Provide information for the at-home care of ill employees and family members.
Develop platforms (e.g. hotlines, dedicated websites) for communicating pandemic status and actions to
employees, vendors, suppliers, and customers inside and outside the worksite in a consistent and timely
way, including redundancies in the emergency contact system.
Identify community sources for timely and accurate pandemic information (domestic and international)
and resources for obtaining counter-measures (e.g. vaccines and antivirals).
1.6 Coordinate with external organizations and help your community:
Collaborate with insurers, health plans, and major local healthcare facilities to share your pandemic
plans and understand their capabilities and plans.
Collaborate with federal, state, and local public health agencies and/or emergency responders to participate in
their planning processes, share your pandemic plans, and understand their capabilities and plans.
Communicate with local and/or state public health agencies and/or emergency responders about the
assets and/or services your business could contribute to the community.
Share best practices with other businesses in your communities, chambers of commerce, and
associations to improve community response efforts.
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