REV. DATE 8/18/2010
______________________________________________
SUNY Oswego
CISCO Unity
Connection Messaging
System
______________________________________________
Voicemail User Guide
Campus Technology Services
Telecommunications
102 Culkin Hall
(315) 312-3039
phone-list@ls.oswego.edu
VOICE MESSAGING BASICS
You may interact with your Voice Messaging Service
from any Touch-Tone telephone. You can receive
messages 24 hours a day, 7 days a week.
GETTING STARTED
INITIALIZING YOUR MAILBOX:
The first time you use your mailbox, you must
“personalize” it using the following steps:
Using a Touch-Tone telephone:
Lift Handset
Dial Voice Mail Access Number 3383
From off campus dial 312-3383
Enter * to sign in
Enter your ID (4-digit campus ext) press #
Enter your PIN/password (starter 124578)
NOTE - If you are calling from your campus phone
you may also press the message button. You will
automatically be prompted to enter your
PIN/Password (starter 124578) press #.
On first login you will be asked to update your
personal settings.
• Record Name
• Personal Greeting
• PIN/Password
YOUR PASSWORD CANNOT BE:
Your mailbox extension
Same numbers (e.g. 33333)
Sequential numbers (e.g. 2345)
NOTE – Listen to all the prompts so that you are
officially enrolled, otherwise you will be prompted
for this info on your next login.
Exit press * or hang up.
LOGGING INTO VOICEMAIL
From Your Extension On-Campus:
• Dial 3383 or press the message button
on your phone.
• You will NOT be prompted for your
mailbox # {ID}.
• You will be prompted for your PIN (this is
the password that you created). Then
press #.
From Any Other Extension On-Campus:
• Dial 3383 or press the message button
on the phone.
• Press * and enter your mailbox # {ID}.
Then press #.
• You will be prompted for your PIN (this is
the password that you created). Then
press #.
From Off-Campus:
• Dial {315} 312-3383
• Press * and enter your mailbox # {ID}.
Then press #.
• You will be prompted for your PIN (this is
the password that you created). Then
press #.
RETRIEVING MESSAGES – PRESS 1
If you have messages it will say how many.
To play press 1
Repeat 1
Save 2
Delete 3
Reply 4
Forward 5
Mark it new 6
Skip back 7
Playback paused 8
Message properties 9 {date of msg &
phone # of caller}
Stop playback & skip to next msg #
Cancel playing messages *
Help 0 (repeats commands)
HELPFUL HINTS:
• Slow down a message – 4
• Make volume louder or quieter – 5
• Speed up a message - 6
SENDING MESSAGES – PRESS 2
Record after the tone
When finished recording press #
Enter extension then #, or enter
Distribution list then #.
For queue press 7
For Z press 9
Help press 0 (repeats commands)
Exit press *
REVIEW OLD MESSAGES - PRESS 3
For saved messages 1
To hear deleted messages press 2
Review deleted 1
Repeat 1
Restore & Save 2
Delete 3
Reply 4
Forward 5
Mark it new 6
Skip back 7
Playback paused 8
Message properties 9 {date of msg &
phone # of caller}
Stop playback & skip to next msg ##
Message Properties 9
Cancel playing messages *
Help 0 (repeats commands)
Erase permanently 2
SET-UP OPTIONS – PRESS 4
Change greeting 1
Standard greeting
Re-record 1
Turn on alternate greeting 2
Edit other greetings 3
Play all greetings 4
Help 0 (repeats commands)
Exit *
Personal Settings 3
Change pin 1
Recorded name 2
Directory listing 3
Help 0 (repeats commands)
Exit *
