1
TAMESIDE SUPPORTING PEOPLE
DIRECTORY OF SERVICES
2015
2
People At Risk of Social Exclusion
Name of Service or
Organisation
Service Offered
Who is it for?
Location
Age Range
How to Contact
Adullam Homes Housing
Association
Tameside Floating
Support
Floating Support Service
Monday – Friday 8.00 am to 7.00
pm
Service is available at weekend
People in need of
tenancy related
support
Tameside
16 – 64
0161 339 5450
07824 526807
Fax: 0161 214 9772
Foundation
Accommodation Based Service
provided over several Tameside
properties. Includes Activities
Programme
Single Men
Single Women
Various sites within
Tameside
16 +
Service Accessed through
Tameside Single Point of
Access only.
Tel: 0161 331 2700
Threshold
Accommodation Based Service
provided over several Tameside
properties. Includes Activities
Programme
Single Men
Single Women
Various sites within
Tameside
16 +
Service Accessed through
Tameside Single Point of
Access only.
Tel: 0161 331 2700
Greystones Tameside
Limited
Accommodation Based
Service
Single Men with
alcohol
issues
Ashton-u-Lyne
35 – 65+
0161 331 2000
Referrals via Tameside
Housing Options Advice
New Charter Housing
Trust
ROOTS Project
Tenancy support and compliance
service
Offenders in need of
tenancy support,
subject to MAPPA and
Integrated Offender
Management
Tameside
18+
0161 331 2662
0161 331 2580
3
Homelessness
Name of Service or
Organisation
Who is it for?
Location
Age Range
How to Contact
Adullam Homes Housing
Association
Tameside Floating
Support
People in need of
tenancy related
support
Tameside
16 – 64
0161 339 5450
07824 526807
Fax: 0161 214 9772
New Charter Housing
Trust
Gibson Terrace
Couples with children
Couples without
children
Ashton-u-Lyne
All age
groups
0161 331 2000
Referrals via Tameside
Housing Options Advice
New Charter Housing
Trust
Lyne View
Couples with children
Couples without
children
Single people
Hyde
All age
groups
0161 331 2000
Referrals via Tameside
Housing Options Advice
New Charter Housing
Trust
Waterton Lane
All household types
Mossley
All age
groups
0161 331 2000
Referrals via Tameside
Housing Options Advice
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Domestic Violence
Name of Service or
Organisation
Service Offered
Who is it for?
Location
Age Range
How to Contact
Tameside Women’s
Project Limited
Women’s Refuge
Accommodation Based
Service
24 hour cover with waking
and sleep in staff
Single Women
Women with children
Tameside wide
All age
groups
0161 339 8755
Tameside Women’s
Project Limited
Women’s Refuge
Outreach Support
Single Women
Women with children
Tameside wide
All age
groups
0161 339 8755
Offenders
Name of Service or
Organisation
Service Offered
Who is it for?
Location
Age Range
How to Contact
Adullam Homes Housing
Association
Tameside Floating
Support
Floating Support Service
Monday – Friday 8.00 am to 7.00
pm
Service is available at weekend
People in need of
tenancy related
support including
offenders and people
subject to Integrated
Offender Management
Tameside
16 – 64
0161 339 5450
07824 526807
Fax: 0161 214 9772
New Charter Housing
Trust
ROOTS Project
Tenancy support and compliance
service
Offenders in need of
tenancy support,
subject to MAPPA and
Integrated Offender
Management
Tameside
18+
0161 331 2662
0161 331 2317
0161 331 2101
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Main Advice Agencies
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
Tameside Council
Main contact number for the Local Authority
0161 342 8355
www.tameside.gov.uk
Citizens Advice Bureau
Helps people resolve their legal, money and other
problems by providing free information and advice
0161 342 5005
www.citizensadvice.org.uk
Topaz and MIND
Counselling service for depression
0161 330 9223
www.mind.org.uk
Relate
Advice, counselling, workshops and mediation on
relationship counselling
0845 165 1830
0161 442 2443
www.relategms.co.uk
Samaritans
Confidential non-judgemental emotional support, 24 hours
a day for people who are experiencing feelings of distress
or despair
0161 764 0055 Bury
0161 432 1221 Stockport
0161 236 8000 Manchester
Advice Now
An independent plain English website providing up to date
information on the law and your rights
www.advicenow.org.
Child Poverty Action Group
Visit the CPAG website for up to date information on the
campaign for the abolition of child poverty in the UK and
for a getter deal for low income families and children
www.cpag.org.uk
Child Support Agency (CSA)
The CSA makes sure parents who live apart from their
children contribute financially to their upkeep by paying
child maintenance
01457 133133
www.csa.gov.uk
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Housing Advice
Drug and Alcohol Information
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
Tameside Housing Advice
Help with housing problems, homelessness and domestic
abuse housing issues
Access to the Tameside Housing Register
0161 331 2700
www.tamesidehousingadvice.org
Adult Assessment and Customer Care Team
Advice and information on a wide range of services fro
help in managing your personal care in your own home,
help with meals, equipment and adaptations
www.tameside.gov.uk/adultservices
0161 342 2400
0161 342 3602
Crisis
This national charity aims to end homelessness by
preventing people from becoming homeless and
transforming lives. The website has lots of useful links to
other national organisations
0300 636 1967
www.crisis.org.uk
Shelter
Shelter offer free and confidential advice in housing, debt,
welfare benefits, care and health needs. An advisor can
explain your legal rights and help you to take action
0808 8004444
www.shelter.org.uk
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
Alcohol and Drugs Service
A free and confidential service to anyone over 18 who
lives in the Tameside and Glossop area and have
problems with alcohol misuse
0161 831 2400
www.adsolutions.org.uk
Addiction Dependency Solutions
A free and confidential service to anyone over 18 who
lives in the Tameside and Glossop area and have
problems with alcohol misuse
0161 343 1133
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Domestic Violence and Health Information
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
Drugs Intervention Programme
Advice and Information for people with drug related
problems
0161 343 5622
Drug and Alcohol Services
Drug and alcohol service for people aged 18+
0161 339 8644
Branching Out
Provides a confidential service to young people and their
families who need advice and assistance around
substance use
0161 342 7605
Needle Exchange Service
Confidential service to substance misusers offering a
range of clean works, paraphernalia and safe disposal of
used needles. Advice and information also available
0161 339 8644
Narcotics and Alcoholics Anonymous
12 step based voluntary programme for drug and alcohol
misusers
01253 850018
www.na.org
www.alcholics-anonymous.org.uk
Lifeline
Branching Out is a free and confidential drug and alcohol
service for young people under 19 living in Tameside
0161 343 1820
Talk to Frank
A confidential, anonymous, discreet and well-informed
advice service on drug issues. The Helpline is 24 hours a
day and the number won’t show up on your phone bill
0800 776600
www.talktofrank.com
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
National Domestic Violence Helpline
Emotional and practical support to women and children
experiencing Domestic Violence to enable them make
informed choices and access a place of safety in a
women’s refuge. Offers information to friends, family and
external agencies calling on behalf of a woman
0808 2000 247
www.nationaldomesticviolencehelpline.org.uk
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Employment and Financial Support
Tameside Women’s Project
24-hour confidential advice helpline
(in Tameside)
0800 328 0967
NHS Direct
A 24 hour free medical advice Helpline
0845 4647 (to be replaced by 111)
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
Rape Crisis Helpline
Advice and information of survivors of sexual violence
0808 802 9999 England and Wales
0808 801 0302 Scotland
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
Housing Benefit
Advice and information on help towards housing costs for
people on a low income or those who receive Income
Support or Job Seekers Allowance
0161 342 3708
National Debt Line
The Helpline provides free confidential and independent
advice on how to deal with debt problems
0808 808 4000
Tameside Welfare Rights
Free, confidential help and advice with claiming benefits
and representation at social security appeals
www.tameside.gov.uk/welfarerights
0800 074 9985
Job Centre Plus
Job seeking advice
0161 253 2900
The Department for Work and Pensions
The DWP website provides information about benefits and
services
www.dwp.gov.uk
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Elizabeth Finn Care
Elizabeth Finn helps people who do not have enough
money coming into their household to pay for things they
really need. They help people whose former careers have
been interrupted or ended through physical or mental
problems, loss of work and family breakdown or those
struggling on low income in retirement
www.elizabethfinncare.org.uk
Tameside Resettlement Scheme
TRS started on 1st April 2015. It is for Tameside people,
aged 16+ who are on a low income and who need help to
leave an institutional (hospital, prison, hostel) or an
unsettled way of life, including homelessness and who
need help to avoid serious harm to themselves and / or
their family.
If you are in a financial crisis and need money
for essentials such as food, clothing or for gas and electric
this scheme will not provide this.
http://www.tameside.gov.uk/support/independentliving
Help with benefits
A website that provides information and advice for
Tameside residents on welfare reform. It includes a
search engine to identify where you can get advice and
where you can apply for benefits on line
http://www.helpwithbenefits.org.uk/
Food Banks in Tameside
Information about what food banks provide, where food
banks are located in Tameside, how to access them and
how to support them
http://www.foodbanksintameside.org.uk/
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Housing Associations
Name of Service or
Organisation
What Can They Help You With?
Telephone Number/Website Address
Connexions Tameside
Is the advice, guidance and support service for all young
people aged 13 – 19 years of age. If you have learning
difficulties or disabilities Connexions can help people up to
the age of 25
0161 330 1528
www.connexions-tameside.com
Got a Teenager?
Meet other parents of teenagers and find support at the
website from Parentline Plus
0808 800 2222
0800 783 6783 Free textphone
www.familylives.org.uk/gotateenager
Tameside Service Information Directory
Directory for children, young people and families.
Information on learning opportunities and leisure
opportunities and leisure activities
www.tameside-sid.org.uk
Tameside Young Carers Project
Support to children and young people, up to the age of 18,
who are playing a caring role in their family
0161 368 3192
Housing Associations
Address
Telephone Number/Website Address
Accent Foundation Limited
204 Curzon Road, Ashton-under-Lyne OL6 9LT
Tel: 0845 678 0580
www.accentrgroup.org/foundation
All Households Elderly People
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Housing Associations
Address
Telephone Number/Website Address
AKSA Housing Association
2 Medtia House, Phoenix Street, Oldham OL1 1AN
Tel: 0161 620 2992
Fax: 0161 624 3889
www.aksahomes.co.uk
All Households
Arcon Housing Association
12 Lloyd Street, Manchester M2 5ND
Tel: 0161 214 4120
www.arcon.org.uk
Elderly People
Anchor Trust
Milestone Place, 100 Bolton road, Bradford BD1 4DH
Tel: 0845 140 2020
www.anchor.org.uk
Elderly People
Ashton Pioneer Homes
Margaret House, Margaret Street, Ashton-under-Lyne,
Lancashire OL6 7TH
Tel: 0161 343 8128
www.ashtonpioneerhomes.co.uk
All Households
Contour Homes
Quay Plaza2, 1
st
Floor – Lowry Mall, Salford Quays,
Salford M50 3AH
Tel: 0845 602 1120
Fax: 0161 875 8200
www.contourhomes.co.uk
All Households Elderly People
Guinness Northern Counties
139 Buxton Road, Heaviley, Stock[port, Cheshire SK2
6EQ
Tel: 0845 605 9000
Fax: 0161 482 2045
0161 483 8515
www.guinesspartnership.com
All Households
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Housing Associations
Address
Telephone Number/Website Address
Your Housing Group
P O Box 593
Preston
PR2 2WU
Tel: 0345 345 0272
www.yourhousinggroup.co.uk
Irwell Valley Housing Association Ltd
5
th
Floor, Paragon House, 48 Seymour Grove,
Manchester M16 0LN
Tel; 0161 610 1000
www.irwelvalleyha.co.uk
All Households
Riverside English Churches Housing Group
2 Estuary Boulevard, Estuary Commerce Park, Liverpool
L24 8RF
Tel: 0845 111 0000
www.riverside.org.uk
Hanover Housing Association
Hanover House, 1 Bridge Close, Staines
TW18 4TB
Tel:01784 446 000 Freephone: 0800 280 2575
www.hanover.org.uk
Johnnie Johnson Housing Trust Ltd
Astra House, Spinners Lane, Poynton, Cheshire
SK12 1GA
Tel: 01625 859 999
0845 604 1095
www.jjhousing.co.uk
Elderly People
Mosscare Housing Ltd
101 Great Western Street, Moss Side, Manchester
M14 4AA
Tel: 0161 226 4211
www.mosscare.org.uk
All Households
New Charter Housing Trust Group
New Charter Housing Trust Group, Cavendish 249,
Cavendish Street, Ashton-under-Lyne OL6 7AT
Tel: 0161 331 2000
www.newcharter.co.uk
All Households Elderly People
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Housing Associations
Address
Telephone Number/Website Address
Places for People Group
8 Wyndale Road, Oldham, OL8 3DB
Tel: 0161 620 1038
www.placesforpeople.co.uk
Raglan Housing Association
Corn Mill House, King Edward Avenue, Glossop,
SK13 7QT
Tel: 0845 070 7772
www.raglan.org
The Regenda Group
Regenda House, Enterprise Business Park, Northgate
Close, Horwich, Bolton BL6 6PQ
Tel: 0344 736 066
www.regenda.org.uk
All Households Elderly People
St Vincent’s Housing Association Ltd
1
st
Floor, Metropolitan House, 20 Brindley Road, Old
Trafford, Manchester M16 9HQ
Tel: 0845 606 6565
www.svha.co.uk
Elderly People
Peak Valley Housing Association
The Hub, Stockport Road, Mottram, Hyde SK14 6NT
Tel: 0345 270 3501
www.pvha.co.uk
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Glossary
Alarm Services
People using alarm services live independently in their own home but emergency help can be called upon if needed. Residents can
access this help by activating an alarm (either by a pendant worn around the neck, alarm buttons or pull-cords located around the home).
Emergency help is available 24 hours a day, 7 days a week.
Floating Support / Tenancy Support
Floating support is provided to people in their own homes, or tenancies and helps them to maintain their tenancy and independence.
Homelessness Accommodation
This is a very short-term service for people/ families who are deemed statutory homeless and require accommodation with support
needs.
Refuge
A refuge is where people can go for protection or shelter. This type of service is usually available for women/families of domestic
violence.
Sheltered Housing
Sheltered Housing or Extra Care Schemes with a manager means support is available 24 hours a day to deal with emergencies.
Managers also help new residents settle in, have regular contact with each resident, encourage social activities and report and monitor
repairs. Care staff are also available at Extra Care Schemes.
Supported Accommodation (24hrs)
In this type of accommodation a member of staff is either available on the premises, or support may be provided via security systems, 24
hours a day 7 days a week. In this type of supported living there are often communal living areas such as living rooms and kitchens with
individual bedrooms.
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The Supporting People Directory of Services is available on Tameside Council’s website
www.tameside.gov.uk
For further information please contact TMBC Supporting People
Diane Barkley
Poverty and Prevention Manager
Tameside Housing Advice
119 - 125 Old Street
Ashton-under-Lyne
OL6 7RL
Tel: 0161 342 3110
If you need information on support services in this directory to be interpreted into one of the community languages or you require it on
tape, Braille or large print, please contact Supporting People.