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FAQ
s
Will I receive a Medical ID card? Yes! You will
receive a unique medical member ID number and medical
insurance card. If a medical ID card is not received, or to request a
replacement or additional medical ID card(s), contact AmeriBen.
Be sure to share your member ID card with your providers. To
request a replacement or additional medical ID cards, contact
AmeriBen at (866) 955-1482. You may also view your medical
ID card on www.myameriben.com or mobile app.
Will I receive a Prescription ID card? Yes!
You will prescription member ID card with the same
medical ID number. If a prescription ID card received, or to
request a replacement or additional prescription ID cards,
Contact Maxor Plus. To request a replacement or additional
prescription cards contact MaxorPlus at (806) 324-5430.
You may also view your prescription ID card on
www.maxorplus.com or mobile app.
Will I receive a Dental ID card? Yes! You
will receive Delta Dental ID cards. Members can also access
their dental ID card through the Delta Dental of Colorado
online member portal www.deltadentalco.com or the mobile
app. When you visit your dental provider, provide your 6-digit
employee ID with three leading zeros (five if Sworn) in place of
your social security number. (Example of 9-digit ID: 000XXXXXX)
Will I receive a Vision ID card? No - VSP does not
issue vision ID cards. You may view your member ID card
on the VSP member portal www.vsp.com or mobile app.
When you visit your vision provider, provide your 6-digit
employee ID number with three leading zeros (five if Sworn) in
place of your social security number. (Example of 9- digit ID:
000XXXXXX)
How do I access ZERO Health and receive $0
plan member cost for select services?
Contact
ZERO Health at (855) 816-0001, www.zero.health, or email
to receiving care to have your plan member responsibility of
$0 for the service(s) rendered.
How do I access Hinge Health and receive $0
plan member cost for select services?
Contact
Hinge Health at (855) 902-2777.
Will member co-pays apply towards my annual
deductible and out-of-pocket maximum?
Member
co-pays do not apply towards your annual deductible;
however, co-pays do apply towards your out-of- pocket
maximum. This includes prescription and CEMC co-pays.
How do I find out information about the
tobacco premium surcharge?
Refer to the Tobacco
Surcharge FAQ, available on the Benefits and Wellness,
Medical Intranet page.
What can be treated through Teladoc?
• General Medicine • Behavioral Health
• Cold & flu symptoms • Stress
• Allergies • Addiction
• Bronchitis • Anxiety
• Respiratory Infection • Depression
• Tobacco cessation
Covered medical plan members have access to Teladoc
services at $0 member co-pay. The above list of services is
for illustrations, and additional services may be available.
Who is the Health Reimbursement Account
(HRA) and Flexible Spending Account (FSA)
Administrator for 2024?
Navia Benefit Solutions
(Navia) is our current provider.
How do I get reimbursed from my HRA and FSA?
You may submit claims to Navia via mail, fax, mobile app, or
online.
What is the timeline to request reimbursement
for my HRA and FSAs (Claim Run-Out Period)?
The HRA and FSAs are administered per plan year.
Participants can request reimbursement through the claim
run-out period for services incurred January 1 – December
31. The claim run-out period is 90 days, or January 1 – March
31, of the following year. Claims for 2024, therefore, must be
submitted for reimbursement by March 31, 2025.
How quickly will I receive my FSA or HRA
reimbursements?
Claims are processed daily. If you set
up a direct deposit with Navia, you will receive your money
faster than if they need to mail a check to your home. Visit the
Navia Benefits member portal to set up your direct deposit.
Debit cards are also available for immediate use.
What is an eligible expense for the HRA and
Health Care FSA?
Most allowable medical expenses
include co-pays for services or prescriptions, deductible
payments, dental work, frames, contact lenses, over-the-
counter medication, personal protection equipment (PPE),
feminine products, sunscreen and more. Contact Navia for
more information.
Who is eligible for the HRA? All employees who
enroll in the Advantage Plan will be covered under the HRA
unless they elect to opt out of the HRA benefit. Each year
the employer will contribute (tax free) $500 if enrolled in
employee only coverage and $750 if enrolled in any other
coverage tier. These amounts are pro-rated for new plan
enrollments during the year.