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Cover is provided under this section for the following benefits, subject
to all terms, conditions and limitations set out in this document. The
maximum We will pay out under each subsection below where more
than one person claims for expenses on the same American Express
Airpoints Platinum Card Account is $1,000 per event.
1. Delayed flight departure, flight cancellation, or denied
aircraft boarding
If during a Trip, departure of Your Scheduled Flight is delayed for
four (4) hours or more, cancelled, or You are denied boarding of the
aircraft due to over-booking, and no alternative transportation is made
available to You within four (4) hours of the scheduled departure time
of such flight, We will reimburse You for hotel accommodation and
restaurant meals or refreshments up to $500.
2. Missed flight connections
If during a Trip, Your onward connecting Scheduled Flight is missed at
the transfer point due to the late arrival of Your incoming connecting
Scheduled Flight, and no alternative onward transportation is made
available to You within four (4) hours of the actual arrival time of the
incoming flight, We will reimburse You for hotel accommodation and
restaurant meals or refreshments up to $500.
3. Luggage delay checked on Scheduled Flight
If during a Trip, Your accompanying luggage checked on the Scheduled
Flight is not delivered within six (6) hours of Your arrival at the
scheduled destination point of Your flight, We will reimburse You for
the emergency purchase of essential clothing and toiletries up to $500
incurred at such scheduled destination.
4. Extended luggage delay checked on Scheduled Flight
If during a Trip, Your accompanying luggage checked on the Scheduled
Flight is not delivered to You within forty-eight (48) hours of Your
arrival at the scheduled destination point (not being Your place of
residence) of Your flight, We will reimburse You for the emergency
purchase of essential clothing and toiletries up to an additional $500
incurred at such scheduled destination.
Terms and Conditions applicable to Travel Inconvenience Cover
1. Accommodation, restaurant meals or refreshments, emergency
purchase of essential clothing and toiletries must be charged to
Your American Express Airpoints Platinum Card Account.
2. Should more than one (1) person claim (for example, one or more
persons falling within the definition of Primary Card member) under
the benefits in paragraphs 1, 2, 3 and 4 of this section in relation
to the same event, We will pay a maximum of double the benefit
limits specified.
3. In the event of a claim, You must provide Us with invoices
and/or receipts.
4. In respect of loss or delayed luggage, a copy of the property
irregularity report obtained from the airline must be supplied
to Us together with the following information:
(a) full details of the flight (airline, flight numbers, departure
airport, destination, scheduled flight times and arrival airport);