CIBC Dividend Visa Card Insurance - Product Summaries & Facts

CIBC Credit Card Insurance —

Product Summaries & Fact Sheets

G RAYMOND

CASH BACK

DIVIDEND

Table of contents

Travel insurance summary ........................................................................................... 1

Travel insurance fact sheet ......................................................................................... 6

Purchase insurance summary .................................................................................... 7

Purchase insurance fact sheet ..................................................................................12

Travel insurance summary

Travel insurance for CIBC credit cards is provided by Royal & Sun Alliance Insurance Company of Canada (RSA). This summary

provides important information about travel insurance included with the CIBC Dividend® Visa* Card and is intended to help

you determine if this insurance meets your needs.

This summary is an explanatory document and is NOT your Certificate of Insurance nor is it an insurance contract. For all

coverage details, including benefits, eligibility, limitations and exclusions, consult the Certificate of Insurance.

Insurer contact information

Royal & Sun Alliance Insurance Company of Canada

18 York St., Suite 800

Toronto, Ontario M5J 2T8

Toll-free: 1 855 845-0999

Collect: 905 412-1102

rsagroup.ca

Client number delivered by the Autorité des

marchés financiers: 2001291200

Website of the Authority: lautorite.qc.ca

Distributor contact information

Canadian Imperial Bank of Commerce (CIBC)

81 Bay Street CIBC Square

Toronto, Ontario M6J 0E7

Toll-free: 1 800 465-4653

cibc.com

NET 13499

Important information about travel insurance included with your credit card

1. What coverages are included?

The following is an overview of available coverage:

Coverage Description Coverage Maximums

Common Carrier

Accident

Offers compensation in case of accidental death

or dismemberment resulting from riding as a

passenger on a common carrier (land, air or

water transportation)

Up to $100,000 per insured person

Certain fees must be charged to the credit card account, in full or at least in part, to be covered. Refer to the section titled

“Scope of Coverage” of the Common Carrier Accident Certificate of Insurance for full details.

You can find all information concerning what situations and costs are covered in the Common Carrier Accident Certificate of

Insurance under the sections titled “Scope of Coverage” and “Description of Benefits”.

Travel insurance offers general assistance services at all times in the event of sudden and unforeseen circumstances.

2. What’s not covered?

We may deny your claim because of exclusions, limitations and reductions. This is not a complete list. Consult the Exclusions

sections in the Common Carrier Accident Certificate of Insurance to see a complete list of exclusions, limitations and reductions.

Exclusions

No benefits are payable in the following circumstances:

Concerning travel insurance in general:

• If the insurance is not in effect at the time the event occurs.

• If you do not submit the insurance claim form or supporting documents that we ask of you and that are required to process

your request, within the applicable time limit.

Limitation

• Benefits payable by us will be reduced by any amount reimbursed by another entity or insurer.

Common Carrier

Accident

Circumstances not covered

• sickness, disease, medical conditions and bacterial infections

• riding aboard a common carrier as anything other than a passenger

3. Who can be covered?

To be eligible for coverage, you must be a resident of Canada, and:

• the primary cardholder

• the spouse

of the primary cardholder

• a dependent child

of the primary cardholder or their spouse

A person who is legally married to an individual or with whom the individual resides and has been in a common-law relationship

for at least one year.

A child is considered a dependent child in the following cases:

• the child is under 21 years old and is financially dependent on you

• the child is between the ages of 21 and 24, is financially dependent on you, and attends an educational institution (secondary

school, CEGEP or university) on a full-time basis

• the child has a permanent physical or mental disability and is financially dependent on you

4. When does the insurance start and end?

Start

The insurance becomes available when you activate your credit card.

End

The insurance ends on the earlier of:

• the date the credit card account is cancelled or closed by CIBC

• the date the credit card account is closed at the request of the primary cardholder

• the date the credit card account is no longer in good standing

• the date the insurance is cancelled or suspended by CIBC (advance notice will be sent to the primary cardholder at least

90 days prior)

For all details concerning the duration of insurance, consult the sections titled “Scope of Coverage” and “Individual Termination

of Insurance” of the Common Carrier Accident Certificate of Insurance.

5. How much does the insurance cost?

This insurance is included with your credit card. There are no separate fees, premiums or expenses.

6. What if I provide inaccurate information?

You must always provide accurate information we consider necessary. We may refuse your claim if we obtain, as part of a claim or

at any other time during the duration of the insurance, any information that differs from the information you previously provided.

We may also cancel your insurance retroactively to its start date.

7. What if I want to cancel?

You have the right to rescind this insurance product within 10 days of activating your credit card. Please note that this insurance

product is embedded and any cancellation of insurance may require the cancellation of your card. Contact CIBC (the Distributor)

for assistance and refer to the “Notice of rescission of an insurance contract” at the end of this summary.

8. How do I ﬁle a claim and what are the applicable timeframes?

Here’s how to file an insurance claim:

As soon as the event occurs, call 1 855 845-0999 or 905 412-1102 (collect calls accepted).

You will be given instructions on how to file a claim.

Timeframe to submit claim forms and supporting documents

Fill out the claim form that you will receive and return it as instructed, along with all the necessary documents, within 90 days of

the event that led to the claim.

We will notify you of our decision following review of your application and, if applicable, we will pay the benefit within 60 days of

receiving all the requested documents.

What if I disagree with a decision made regarding my claim?

You must contact us:

RSA Complaint Liaison Office

137 Venture Run, Suite 300

Dartmouth, NS B3B 0L9

1 888 877-1710

Fax 905 403-2331

Email: infocanada@rsagroup.ca

Website: https://www.rsagroup.ca/complaint-procedures

It is our goal to resolve your complaint within 30 business days. If this is not possible, we will let you know within the 30 business

days that it will take longer and explain the reason for the delay.

Please include your full name, address, and telephone number. In addition to providing the details of your concern, please make

sure you have your policy or claim number ready so we can begin our review as quickly as possible. RSA will work very diligently

at resolving the problem to your satisfaction.

If you are not satisfied with the outcome and you wish to escalate it further, you can:

• request a review of your file,

• consult your legal counsel,

• contact one of the following organizations:

Autorité des marchés financiers (AMF)

Place de la Cité, tour Cominar

2640, boul. Laurier, 4e étage

Québec (Québec) G1V 5C1

Québec: 418 525-0337

Montréal: 514 395-0337

Toll-free: 1 877 525-0337

Fax: 1 877 285-4378

Website: lautorite.qc.ca

General Insurance OmbudService (GIO)

4711 Yonge Street, 10th Floor,

Toronto, ON M2N 6K8

Toll Free: 1 877 225-0446

Fax: 416 299-4261

Website: giocanada.org

You must comply with the time limits imposed by law if you wish to bring a proceeding or any other action against the insurer.

We’re here to help you. For any questions, call 1 855 845-0999 or 905 412-1102.

NOTICE OF RESCISSION OF AN INSURANCE CONTRACT

Notice given by a distributor

Section 440 of the Act respecting the distribution of financial products and services (chapter D-9.2)

The Act respecting the distribution of financial products and services gives you important rights.

The Act allows you to rescind an insurance contract, without penalty, within 10 days of the date on which it is signed. However, the

insurer may grant you a longer period.

To rescind the contract, you must give the insurer notice, within that time, by registered mail or any other means that allows you to

obtain an acknowledgement of receipt.

Despite the rescission of the insurance contract, the first contract entered into will remain in force. Caution, it is possible that you

may lose advantageous conditions as a result of this insurance contract; contact your distributor or consult your contract.

After the expiry of the applicable time, you may rescind the insurance contract at any time; however, penalties may apply.

For further information, contact the Autorité des marchés financiers at 1 877 525-0337 or visit www.lautorite.qc.ca.

Notice of rescission of an insurance contract

Send to: Royal & Sun Alliance Insurance Company of Canada

18 York St., Suite 800

Toronto, Ontario M5J 2T8

Date: ____________________________________________________________________ (date of sending of notice)

Pursuant to section 441 of the Act respecting the distribution of financial products and services,

I hereby rescind insurance contract no.: ______________________________________ (number of contract, if indicated)

Entered into on: ___________________________________________________________ (date of signature of contract)

In: ______________________________________________________________________ (place of signature of contract)

__________________________________________________________________________ (name of client)

__________________________________________________________________________ (signature of client)

This insurance product is underwritten by Royal & Sun Alliance Insurance Company of Canada.

Travel insurance fact sheet

The purpose of this fact sheet is to inform you of your rights.

It does not relieve the insurer or the distributor of their obligations to you.

LET’S TALK INSURANCE!

Name of distributor:

Canadian Imperial Bank of Commerce

Name of insurer:

Royal & Sun Alliance Insurance Company of Canada

Name of insurance product:

Travel Insurance

IT’S YOUR CHOICE

You are never required to purchase insurance:

•

that is offered by your distributor;

•

from a person who is assigned to you; or

•

to obtain a better interest rate or any other benet.

Even if you are required to be insured, you do not have to purchase the insurance that

is being offered. You can choose your insurance product and your insurer.

HOW TO CHOOSE

To choose the insurance product that’s right for you, we recommend that you read the summary

that describes the insurance product and that must be provided to you.

DISTRIBUTOR REMUNERATION

A portion of the amount you pay for the insurance will be paid to the distributor as remuneration.

The distributor must tell you when the remuneration exceeds 30% of that amount.

RIGHT TO CANCEL

The Act allows you to rescind an insurance contract, at no cost, within 10 days after the purchase of your

insurance. However, the insurer may grant you a longer period of time. After that time, fees may apply if

you cancel the insurance. Ask your distributor about the period of time granted to cancel it at no cost.

If the cost of the insurance is added to the nancing amount and you cancel the insurance, your monthly

nancing payments might not change. Instead, the refund could be used to shorten the nancing

period. Ask your distributor for details.

The

Autorité des marchés nanciers

can provide you with unbiased, objective information.

Visit www.lautorite.qc.ca or call the AMF at 1-877-525-0337.

Reserved for use by the insurer:

Royal & Sun Alliance Insurance Company of Canada

18 York St., Suite 800

Toronto, Ontario M5J 2T8

AMF Register - Insurer’s client no.: 2001291200

This fact sheet cannot be modified

Purchase insurance summary

Purchase insurance for CIBC credit cards is provided by Royal & Sun Alliance Insurance Company of Canada (RSA). This summary

provides important information about purchase insurance included with the CIBC Dividend® Visa* Card and is intended to

help you determine if this insurance meets your needs.

This summary is an explanatory document and is NOT your Certificate of Insurance nor is it an insurance contract. For all

coverage details, including benefits, eligibility, limitations and exclusions, consult the Certificate of Insurance.

Insurer contact information

Royal & Sun Alliance Insurance Company of Canada

18 York St., Suite 800

Toronto, Ontario M5J 2T8

Toll-free: 1 855 845-0999

Collect: 905 412-1102

rsagroup.ca

Client number delivered by the Autorité des

marchés financiers: 2001291200

Website of the Authority: lautorite.qc.ca

Distributor contact information

Canadian Imperial Bank of Commerce (CIBC)

81 Bay Street CIBC Square

Toronto, Ontario M6J 0E7

Toll-free: 1 800 465-4653

cibc.com

Important information about purchase insurance included with your credit card

1. What coverages are included?

The following is an overview of available coverages:

Coverage Description Coverage Maximums

Purchase Security &

Extended Protection

For most new personal items:

• covers loss, theft or damage occurring within

90 days following the date of purchase

• doubles the manufacturer’s warranty duration

up to a maximum of one additional year

$60,000 per cardholder for all CIBC cards held

by a cardholder

Certain fees or expenses must be charged to the credit card account, in full or at least in part, to be covered. Refer to the

Purchase Security & Extended Protection Certificate of Insurance for full details.

You can find all information concerning what types of situations, items and costs are covered in the description of each coverage in

the Purchase Security & Extended Protection Certificate of Insurance.

2. What’s not covered?

We may deny your claim because of exclusions, limitations and reductions. Below is a summary of some circumstances and items

that are not covered. This is not a complete list. Consult the exclusions sections in the Purchase Security & Extended Protection

Certificate of Insurance to see a complete list of exclusions, limitations and reductions.

Exclusions

No benefits are payable in the following circumstances:

Concerning purchase insurance in general:

• If the insurance is not in effect at the time the event occurs.

• If you do not submit the insurance claim form or supporting documents that we ask of you and that are required to process

your request, within the applicable time limit.

• If you do not get expenses related to repair services or replacement of purchased items approved in advance by us.

Limitation

• Benefits payable by us will be reduced by any amount reimbursed by another entity or insurer.

Purchase Security Items not covered

• aanimals, living plants or perishable products and consumables

• traveller’s cheques, any type of currency, cash, tickets, rare or precious coins, art objects

• refurbished items (except by the manufacturer)

• jewellery stolen from baggage not hand carried unless entire baggage is stolen

Extended Protection Circumstances not covered

• services, dealer and assembler warranties and improper alteration or installation

• any repair or replacement not covered under the manufacturer’s warranty

Purchase Security &

Extended Protection

Items not covered

• all motorized vehicles and their parts and accessories

• used and pre-owned items

• items purchased by or for use by a business

Circumstances not covered

• normal wear and tear, normal course of play

• fraud, confiscation by authorities, war, negligence, misuse and abuse, intentional acts or omissions

• inherent product defect

• flood, earthquake or mysterious disappearance

3. Who can be covered?

To be eligible for coverage, you must be a resident of Canada and the primary cardholder or an authorized user of the account.

4. When does the insurance start and end?

Start

The insurance becomes available when you activate your credit card.

End

The insurance ends on the earlier of:

• the date the credit card account is cancelled or closed by CIBC

• the date the credit card account is closed at the request of the primary cardholder

• the date the credit card account is no longer in good standing

• the date the insurance is cancelled or suspended by CIBC (advance notice will be sent to the primary cardholder at least

90 days prior)

For all details concerning the duration of insurance, consult the Purchase Security & Extended Protection Certificate of Insurance.

5. How much does the insurance cost?

This insurance is included with your credit card. There are no separate fees, premiums or expenses.

6. What if I provide inaccurate information?

You must always provide accurate information we deem necessary. We may refuse your claim if we obtain, as part of a claim or

at any other time during the duration of the insurance, any information that differs from the information you previously provided.

We may also cancel your insurance retroactively to its start date.

7. What if I want to cancel?

You have the right to rescind this insurance product within 10 days of activating your credit card. Please note that this insurance

product is embedded and any cancellation of insurance may require the cancellation of your card. Contact CIBC (the Distributor)

for assistance and refer to the “Notice of rescission of an insurance contract” at the end of this summary.

8. How do I ﬁle a claim and what are the applicable timeframes?

Here’s how to file an insurance claim:

As soon as the event occurs, call 1 855 845-0999 or 905 412-1102 (collect calls accepted) or visit cibccentre.rsagroup.ca.

You will be given instructions on how to file a claim.

Timeframe to submit claim forms and supporting documents

Fill out the claim form that you will receive and return it as instructed, along with all the necessary documents, within 90 days of

the event that led to the claim.

We will notify you of our decision following review of your application and, if applicable, we will pay the benefit within 60 days of

receiving all the requested documents.

What if I disagree with a decision made regarding my claim?

You must contact us:

RSA Complaint Liaison Office

137 Venture Run, Suite 300

Dartmouth, NS B3B 0L9

1 888 877-1710

Fax 905 403-2331

Email: infocanada@rsagroup.ca

Website: https://www.rsagroup.ca/complaint-procedures

It is our goal to resolve your complaint within 30 business days. If this is not possible, we will let you know within the 30 business

days that it will take longer and explain the reason for the delay.

Please include your full name, address, and telephone number. In addition to providing the details of your concern, please make

sure you have your policy or claim number ready so we can begin our review as quickly as possible. RSA will work very diligently

at resolving the problem to your satisfaction.

If you are not satisfied with the outcome and you wish to escalate it further, you can:

• request a review of your file,

• consult your legal counsel,

• contact one of the following organizations:

Autorité des marchés financiers (AMF)

Place de la Cité, tour Cominar

2640, boul. Laurier, 4e étage

Québec (Québec) G1V 5C1

Québec: 418 525-0337

Montréal: 514 395-0337

Toll-free: 1 877 525-0337

Fax: 1 877 285-4378

Website: lautorite.qc.ca

General Insurance OmbudService (GIO)

4711 Yonge Street, 10th Floor,

Toronto, ON M2N 6K8

Toll Free: 1 877 225-0446

Fax: 416 299-4261

Website: giocanada.org

You must comply with the time limits imposed by law if you wish to bring a proceeding or any other action against the insurer.

We’re here to help you. For any questions, call 1 855 845-0999 or 905 412-1102.

NOTICE OF RESCISSION OF AN INSURANCE CONTRACT

Notice given by a distributor

Section 440 of the Act respecting the distribution of financial products and services (chapter D-9.2)

The Act respecting the distribution of financial products and services gives you important rights.

The Act allows you to rescind an insurance contract, without penalty, within 10 days of the date on which it is signed. However, the

insurer may grant you a longer period.

To rescind the contract, you must give the insurer notice, within that time, by registered mail or any other means that allows you to

obtain an acknowledgement of receipt.

Despite the rescission of the insurance contract, the first contract entered into will remain in force. Caution, it is possible that you

may lose advantageous conditions as a result of this insurance contract; contact your distributor or consult your contract.

After the expiry of the applicable time, you may rescind the insurance contract at any time; however, penalties may apply.

For further information, contact the Autorité des marchés financiers at 1 877 525-0337 or visit www.lautorite.qc.ca.

Notice of rescission of an insurance contract

Send to: Royal & Sun Alliance Insurance Company of Canada

18 York St., Suite 800

Toronto, Ontario M5J 2T8

Date: ____________________________________________________________________ (date of sending of notice)

Pursuant to section 441 of the Act respecting the distribution of financial products and services,

I hereby rescind insurance contract no.: ______________________________________ (number of contract, if indicated)

Entered into on: ___________________________________________________________ (date of signature of contract)

In: ______________________________________________________________________ (place of signature of contract)

__________________________________________________________________________ (name of client)

__________________________________________________________________________ (signature of client)

These insurance products are underwritten by Royal & Sun Alliance Insurance Company of Canada.

licensed for use by Royal & Sun Alliance Insurance Company of Canada.

The Contactless Indicator is a trademark of EMV Co, LLC.

* Trademark of Visa Int., used under license.

The CIBC logo is a trademark of CIBC. All other trademarks are owned by CIBC or related entities.

Purchase insurance fact sheet

The purpose of this fact sheet is to inform you of your rights.

It does not relieve the insurer or the distributor of their obligations to you.

LET’S TALK INSURANCE!

Name of distributor:

Canadian Imperial Bank of Commerce

Name of insurer:

Royal & Sun Alliance Insurance Company of Canada

Name of insurance product:

Purchase Insurance

IT’S YOUR CHOICE

You are never required to purchase insurance:

•

that is offered by your distributor;

•

from a person who is assigned to you; or

•

to obtain a better interest rate or any other benet.

Even if you are required to be insured, you do not have to purchase the insurance that

is being offered. You can choose your insurance product and your insurer.

HOW TO CHOOSE

To choose the insurance product that’s right for you, we recommend that you read the summary

that describes the insurance product and that must be provided to you.

DISTRIBUTOR REMUNERATION

A portion of the amount you pay for the insurance will be paid to the distributor as remuneration.

The distributor must tell you when the remuneration exceeds 30% of that amount.

RIGHT TO CANCEL

The Act allows you to rescind an insurance contract, at no cost, within 10 days after the purchase of your

insurance. However, the insurer may grant you a longer period of time. After that time, fees may apply if

you cancel the insurance. Ask your distributor about the period of time granted to cancel it at no cost.

If the cost of the insurance is added to the nancing amount and you cancel the insurance, your monthly

nancing payments might not change. Instead, the refund could be used to shorten the nancing

period. Ask your distributor for details.

The

Autorité des marchés nanciers

can provide you with unbiased, objective information.

Visit www.lautorite.qc.ca or call the AMF at 1-877-525-0337.

Reserved for use by the insurer:

Royal & Sun Alliance Insurance Company of Canada

18 York St., Suite 800

Toronto, Ontario M5J 2T8

AMF Register - Insurer’s client no.: 2001291200

This fact sheet cannot be modified

INS-PS-21A-DIVCL-EN