Can you tell me the call reference number?
Does my policy cover telehealth services?
How do you define telehealth services?
Are there any restrictions around the service, such as
well visit only, or limitation of the # of visits per year?
Does the service require any special documentation?
Call your provider's office to ask what appointment
you need and whether or not it is covered.
If not covered, ask how much the appointment costs
and if there any discounts available.
Your insurance provider can help.
Contact the number on the back of your insurance card.
Questions to ask insurancee representative:
(What’s included, does it have to be live video?)
Your provider’s office can help.
Center for Connected Health Policy the
National Telehealth Policy Resource Center
(CCHP)
Resource for changing rules state and federal
Resource for changing rules, cost-sharing for
Dial 211 for Essential Community Services
CCHP can inform about telehealth-related
laws, regulations, and Medicaid programs.
regarding coverage
patients in federal health care programs,
billing, and reimbursement for telehealth
services, private insurance FAQs
This means your insurance plan will not pay
for the expenses associated with a
telemedicine appointment.
Insurance coverage for telemedicine is
impacted by federal and state laws as well as
insurance company policies. Before the
COVID-19 pandemic, some insurance plans did
not cover telemedicine appointments.
However, policy changes occurring within the
COVID-19 environment have been rapidly
developing on almost a daily basis.
Call your insurance provider
Call your provider's office
Your Family-to-Family Health
Information Center
Dial 211 for essential community
services
State and local ombudsman
Case manager or social worker
I can't do my telemedicine visit because...
www.FamilyVoices.org/telehealth
This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human
Services (HHS) as part of an award totaling $1,000.000 with 0% financed with non-governmental sources. The contents are those of the
authors and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more
information, please visit HRSA.gov
