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skillsfuture.sg
A Guide to Occupations and Skills
Skills Framework for
Workplace Safety and Health
Skills Framework for Workplace Safety and HealthSkills Framework for Workplace Safety and Health
1
Contents
About the Skills Framework 2
Workplace Safety and Health: Everyone Has the Right to Return Home Safe and Healthy 3
Key Statistics 4
Future Workplace Safety and Health Professionals 5
Desired Attributes and Skills in Demand 9
Take Your Career Further 10
Realise Your Potential - Take the Next Step Forward 13
Workplace Safety and Health Career Tracks and Skills Map 14
Operational Control
System Audit
Corporate
Overview of Technical Skills and Competencies 52
Overview of Generic Skills and Competencies 57
Supporting Organisations and Acknowledgements 60
Wage Information 62
Skills Framework for Workplace Safety and Health: Career Pathways 63
Published in October 2019
The information in this publication serves as a guide for individuals, employers and training providers. SkillsFuture Singapore, Workforce Singapore
and Workplace Safety and Health Council provide no warranty whatsoever about the contents of this document, and do not warrant that the courses of
action mentioned in this document will secure employment, promotion, or monetary benefits.
2
3
Sector
Information
Career
Pathways
Occupations
and Job Roles
Existing and
Emerging Skills
Training
Programmes for
Skills Upgrading
and Mastery
Assess Career
Interests
Prepare for
Desired Jobs
Find Avenues
to Close Skills Gaps
Renew, Upgrade
and Deepen Skills
With the Skills Framework, individuals are equipped to make informed decisions about
career choices, as well as take responsibility for skills upgrading and career planning.
• Understand career
pathways
• Recognise personal
attributes required
• Understand
skills and
competencies
required
• Identify
relevant training
programmes to
equip oneself with
the required skills
and competencies
• Participate in
on-the-job training
opportunities
provided by
companies
• Plan for career
development/
transition
• Recognise skills
and competencies
required for the
intended job role
• Identify training
programmes
to upgrade and
deepen skills
About the Skills Framework Workplace Safety and Health: Everyone Has
the Right to Return Home Safe and Healthy
The Skills Framework is a SkillsFuture initiative developed for the Singapore workforce to promote skills
mastery and lifelong learning. Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore
(WSG), and the Workplace Safety and Health Council (WSHC), together with employers, industry associations,
education and training providers, and unions, the Skills Framework for Workplace Safety and Health provides
useful information on:
Preventing work-related illness and injury should be the priority at any workplace. Over the past decade,
Singapore has made significant progress in improving Workplace Safety and Health (WSH) outcomes. This
could be attributed to the introduction of the WSH reform in 2005, which resulted in a shift from a prescriptive
legislative approach under the Factories Act, to a performance-based regime under the WSH Act. Three key
principles were introduced with the WSH reform:
i. Reduce risks at source;
ii. Place duties on those who create and control risks; and
iii. Prevent accidents through heavier penalties.
Companies thus take ownership of their WSH outcomes and need to adopt a more proactive approach to
identify hazards, evaluate and control risks in their workplaces.
To guide the industry transformation, the WSH 2015 and WSH 2018 strategies were developed in 2005 and
2008 respectively. The Workplace Safety and Health Council has built up capabilities, heightened awareness,
deepened partnerships amongst stakeholders, and cultivated industry ownership of WSH. These efforts have
borne fruit as workplace fatality rate declined steadily, reaching 1.2 per 100,000 employed persons in 2017 –
the lowest level on record.
Looking to the future, the Government has announced a new target for WSH, challenging stakeholders to lower
the workplace fatality rate to less than 1.0 per 100,000 employed persons by 2028. The WSH 2028 strategy will
guide all stakeholders towards achieving this target.
Decline in Workplace Fatality Rate over the Years
2005
2005
0.0
Fatality Rate per 100,000 Employed Persons
1.0
2.0
3.0
4.0
5.0
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 1H2018
WSH2015
57% reduction in
fatality rate in past
12 years
WSH2018 WSH2028
2008 2018
4
5
Key Statistics Future WSH Professionals
To achieve and sustain the WSH 2028 target of lowering the workplace fatality rate to less than 1.0 per
100,000 employed persons, there must be widespread adoption of Vision Zero. Every company must
embrace a mindset that all injuries and ill-health at work can be prevented and believe that zero harm
is possible. WSH professionals play an important role in promoting the WSH culture of prevention, trust
and care. This is only possible if they keep abreast of industry developments and constantly upgrade their
competencies to meet the demands of the future WSH landscape.
Major technological advancements are key enablers in improving WSH outcomes. The changing workforce
demographic profile requires companies to adopt health promotion initiatives and adapt job tasks for
their workers. WSH professionals should be at the forefront in leveraging technological innovations and
implementing Total WSH to achieve the next breakthrough in WSH performance.
An estimated 30,000 professionals have received WSH training under the Singapore Workforce Skills
Qualifications (WSQ). More than 5,000 have registered with the Ministry of Manpower (MOM) and the
Occupational and Environmental Health Society (OEHS). Global trends and rapid technological developments
impact how these WSH professionals carry out their functions and duties. They need to constantly adapt and
upgrade their competencies to capitalise on opportunities presented by these trends, so as to stay relevant to
industry needs.
More than 5,000 WSH
professionals have registered
with MOM or OEHS.
As many as 30,000 professionals
have attained WSQ WSH
Professionals (WSHP)
qualifications
*Based on figures provided by SkillsFuture Singapore WSH Professionals Dashboard
Source: Workplace Safety and Health Council, 2019
Smart Worksite of the Future
6
7
ii. Embracing Digitalisation through the Use of Technology and Infrastructure
Industry 4.0 is transforming the manufacturing sector. Latest developments in connected safety technology
enable businesses to protect workers more effectively, and also help them to achieve a competitive
advantage by reducing safety management-related costs.
Future WSH Professionals Future WSH Professionals
iii. Leveraging Technology for World-Class Training and Assessment
While the contents and curriculum of WSH courses are periodically updated to ensure relevance,
technology is also used to enhance training delivery and improve assessment methodology. This comes
in the form of Blended Learning, Micro Learning, Gamification or Simulations. Virtual Reality/Augmented
Reality helps to add realism and interactivity to the learning process, allowing trainees to familiarise
themselves with potential hazards in a safe environment. Micro Learning allows sustained and continuous
learning using mobile devices. Technology also enhances assessment rigour and ensures that authentic
evidence of competency is being gathered, for example by individualising assessment questions for each
trainee. Adoption of such technologies helps improve WSH training outcomes.
Advanced monitoring of workplace conditions helps prevent workplace accidents and ill-health. Sensors
can be used to detect high noise or chemical levels that pose danger to workers. Digitalisation facilitates
the use of Artificial Intelligence, which detects dangerous behaviours or situations through the use of
cameras, and triggers appropriate remedial actions. The use of drones for building inspections eliminates
the need for workers to put themselves in dangerous conditions.
INDUSTRY 4.0
CYBERSECURITY
AUGMENTED
REALITY
BIG DATA
AUTONOMOUS
ROBOTS
ADDITIVE
MANUFACTURING
SIMULATION
SYSTEM
INTEGRATION
CLOUD
COMPUTING
INTERNET OF
THINGS
*Source – Drones at Work Part 2 : The new buzz in construction (www.droneblog.com)
i. Leveraging Big Data and Data Analytics
Singapore is striving to be a leading digital economy. Companies are
now looking to get ahead of the curve and creating sustainable changes
through the use of data and analytics, such as by tracking the latest
megatrends of manual handling injuries, or identifying new areas of injury
risk. Data-driven analytic platforms are helping companies to improve
safety and health for their workers.
8
9
v. Focus on Design for Safety
Adoption of design for safety and design for manufacturing assembly help to address risks at source and lay
the foundation for safer work processes. For example, with the bulk of construction and installation works
being carried out off-site in a controlled manufacturing environment, risks are reduced to achieve better
safety outcomes.
WORK
Good Work
Processes
SAFETY
Workplace
Accidents
Prevented
Increase
Productivity
Reduce
Absenteeism
Healthier Workforce,
Safer Workplaces
Fewer Injuries,
Better Health
Reduce Accidents
At Work
Reduce Ill-Health
At Work
HEALTH
Healthy
Worker
iv. Increasing Emphasis on Health
Demographic changes such as an ageing workforce, and evolution of the concept of work like the gig economy
and connected economy are creating new challenges for the workforce and their well-being. Incidences of
workplace accidents and injuries, and acute and chronic diseases are increasing, giving rise to the importance
of Total WSH. Total WSH is a holistic and integrated approach to manage the interactions between work, safety
and health, so as to promote the well-being of workers and employers. The work environment, safety and health
of workers are closely interrelated. By improving safety and health at work, it will reduce the risks of injury and
ill-health, leading to better well-being for workers and a more productive workforce. Conversely, injury and ill-
health at work reduce quality of life and productivity.
Given that the dynamics of Total WSH are huge, current professionals not only need to be equipped with relevant
technical competencies, but must also be able to appreciate and comprehend cross-domain knowledge and be
able to work with a wide variety of stakeholders, such as healthcare professionals like Designated Workplace
Doctors and Occupational Health Nurses, so as to effectively implement Total WSH in companies.
Future WSH Professionals Desired Attributes and Skills in Demand
A career as a WSH professional provides diverse opportunities to individuals seeking rewarding and enriching
careers. If you are passionate about advocating a culture of prevention, trust and care at the workplace, there
are opportunities available for you to pursue your dream and grow your career.
As workplaces continue to transform, these are some examples of skills in demand now and in the near
future. Those seeking successful careers in WSH can set themselves apart by developing these attributes and
acquiring these skills in demand.
DESIRED ATTRIBUTES
SKILLS IN DEMAND
Resilient
Works through challenges and
adversities with a positive mindset
Technology Infrastructure
Management and Integration
Evaluates latest available
technologies to integrate into existing
operations, so as to reduce costs
Meticulous
Pays attention to fine details and
accuracy
Team Player
Understands that each person is part
of a larger team working to bring
about success
Analytical
Enjoys analysing things from all
angles and thinking of ways to solve
problems
Cloud Computing Application
Manages cloud computing technologies
in order to offer a collaborative
framework with centralised storage and
contact points, fewer visibility barriers,
and opportunities to enact simplified,
standardised processes
Data Synthesis
Analyses data to monitor the
processes for operations or process
flow optimisation
Internet of Things Management
Interrelates computing devices,
equipment and machines’ data in a
networked environment to provide
specific solutions
Technology Application
Applies and integrates evaluated
technologies into organisation
operations or processes to achieve
desired outcomes
Integrity
Demonstrates moral and ethical
principles with co-workers and
stakeholders
TOTAL
WSH
10
11
Take Your Career Further Take Your Career Further
Education and Career Guidance
Education and Career Guidance (ECG)
is about equipping students and adults
with the necessary knowledge, skills and
values to make informed education and
career decisions. With the help of trained
ECG counsellors, students will be exposed
to a wide range of education and career
options, and given the opportunities to
make informed post-secondary education
choices. Singaporeans in the workforce can
benefit from career coaching, employability
skills workshops, networking sessions
through the WSG Career Centres and the
Employment and Employability Institute (e2i).
Enhanced Internships
The Enhanced Internships are designed to
provide students with a meaningful internship
experience through more structured learning
and support at the workplace. Participating
companies will work closely with the Institute
of Technical Education (ITE) and polytechnics
to deliver a positive internship experience for
their interns.
SkillsFuture Credit
Credit of $500 for all Singapore Citizens
aged 25 and above to defray costs for a
wide range of skills-related courses to
encourage skills development and lifelong
learning.
SkillsFuture Mid-Career Enhanced Subsidy
Singaporeans aged 40 and above will
receive higher subsidies of up to 90% of
course fees for over 8,000 SSG-supported
courses, and at least 90% of programme
cost for Ministry of Education-subsidised
full-time and part-time courses.
SkillsFuture Series
Targeted at Singaporeans who are keen to
either gain a basic understanding or deepen
their skills in eight emerging areas*, the
SkillsFuture Series comprises training
programmes across three proficiency levels
- Basic, Intermediate and Advanced. Adult
learners of different skills proficiency and
industry background can therefore benefit
from the initiative. Eligible individuals will
receive 70-90% course fee subsidy.
* Eight emerging areas are: Data Analytics, Cyber Security,
Advanced Manufacturing, Urban Solutions, Finance, Tech-
enabled Services, Digital Media, and Entrepreneurship.
SkillsFuture Fellowships
Monetary award of $10,000 to recognise
Singapore Citizens with deep skills, who
champion lifelong learning, and are
committed to contributing to the skills
development of others.
FOR INDIVIDUALS
There is a wide range of initiatives and schemes available to both individuals and employers to promote skills
acquisition and upgrading.
SkillsFuture Qualification Award
This award encourages Singapore Citizens
to attain full WSQ, which equip them with
comprehensive and robust sets of skills
to perform their jobs competently, pursue
career progression and explore new job
opportunities.
SkillsFuture Study Awards
A monetary award of $5,000 for adults
in their early and mid-career to develop
and deepen their skills in future economic
growth sectors.
Young Talent Programme
Students from ITE, polytechnics, and
universities can embark on overseas
internships to take on work-study
programmes that will prepare them for
international assignments in their future
careers.
MySkillsFuture
MySkillsFuture is a one-stop online portal
that enables Singaporeans to chart their
own career and lifelong learning pathways,
through access to industry information and
tools to search for training programmes to
broaden and deepen skills.
12
13
Professional Conversion Programme
The PCP is a career conversion programme
targeted at PMETs, including mid-career
switchers, to undergo skills conversion and
move into new occupations or sectors that
have good prospects and opportunities for
progression.
Career Trial
Jobseekers can gain experience and
confidence through a short-term career
trial to be assessed for full-time jobs paying
at least $1,500 (gross monthly salary) or
part-time jobs paying at least $750. They will
receive training allowance during the trial
period and retention incentives if they stay on
the job for more than three months.
Employers can assess a jobseeker’s job
fit via a short-term career trial before
offering formal employment for full-time
jobs paying at least $1,500 or part-time
jobs paying at least $750. Companies can
receive up to $5,400 of salary support to hire
eligible Singapore Citizens who have been
unemployed for 6 months or more.
Career Matching Services
WSG’s Careers Connect and NTUC’s e2i
centres offer an expanded suite of career
matching services tailored to jobseekers’
needs. Jobseekers can seek advice from
professionals to guide them in their job
search, as well as in their career planning
and development.
Employers can receive recruitment advice to
uncover new talent and find the right people
for their business needs.
My Careers Future
MyCareersFuture.sg is a portal which aims
to provide Singaporean jobseekers with a
fast and smart search service to match them
with relevant jobs, based on the jobseekers’
skills and competencies.
The portal enables Singaporeans to be more
aware of the skills they possess, and connect
them to relevant jobs based on their current
skills and competencies. It also highlights
jobs which are eligible for Government
support through WSG’s Adapt and Grow
programmes.
Career Support Programme.
Companies can receive up to $42,000 in
salary support for up to 18 months when they
hire eligible Singapore Citizen Professionals,
Managers, Executives and Technicians
(PMETs) who are made unemployed for six
months or more, or ≥40 years old and made
redundant, in jobs that pay a gross monthly
salary of at least $4,000 ($3,600 for SMEs).
FOR INDIVIDUALS AND EMPLOYERS
P-Max
The Place-and-Train programme matches
jobseeking Professionals, Managers,
Executives and Technicians to suitable
positions in SMEs, and assists SMEs to
better recruit, train, manage and retain
their newly-hired PMETs.
Take Your Career Further
SkillsFuture Singapore
Workforce Singapore
Initiatives and Schemes by:
For more information on the initiatives and schemes, please visit
skillsfuture.sg | www.wshc.sg | www.wsg.gov.sg
For a list of training programmes available for the WSH domain, please visit:
www.skillsfuture.sg/skills-framework/wsh
Realise Your Potential -
Take the Next Step Forward
Now that you have some idea of what a career in the WSH domain can offer and the available government
initiatives and schemes to support your career goals, you are ready to take the next step!
Use the Skills Framework for WSH to
find out about careers in the sector
Use the Skills Framework for WSH
to find out how to chart your career
NEW ENTRANTS
TRAINING PROGRAMMES
EXPERIENCED PROFESSIONALS
UNDERSTAND the career
pathways and the attributes
needed to take on a particular
occupation in the sector
PLAN for vertical career
progression within
the track that you are
currently in, or for
lateral career moves
across the tracks
UNDERSTAND the skills and
competencies required for the
job role and identify relevant
training programmes to help you
become a qualified personnel
IDENTIFY skills gaps in
your current or next job
role
IDENTIFY relevant training programmes
Programmes that equip new entrants
with skills and knowledge for specific
occupations in the sector at their
respective entry levels
Lifelong learning for
skills deepening to
meet existing and
emerging demands
of the sector
Programmes for experienced employees
or individuals to broaden or deepen
specific skills and knowledge for various
occupations in the sector
Embark on
your career
in WSH
14
15
OPERATIONAL
CONTROL
WSH Career Tracks and Skills Map
Operational Control
Develops and implements organisation's safety and health
programmes and procedures, and conducts safety surveys
and inspections. The jobs in this track conduct risk analysis to
ensure compliance with statutory and legal requirements, and
recommends appropriate corrective actions.
Page 15-36
System Audit
Evaluates an organisation’s WSH management system and
identifies areas for improvement in order to make the relevant
recommendations, and advises relevant stakeholders on
WSH audit matters to ensure the organisation complies with
statutory and legal requirements.
Page 37-42
Corporate
Provides management direction and advocates WSH culture.
Maintains and pursues continuous improvement in the
organisation's WSH and Occupational Hygiene management
systems across the region as well as manages all matters
connected to safety and hygiene KPIs, policies, and strategies,
including the legal requirements.
Page 43-50
JOB ROLES PAGE
Workplace Safety and Health Supervisor 19
Workplace Safety and Health Coordinator 21
Workplace Safety and Health Officer 23
Senior Workplace Safety and Health Officer 26
Workplace Safety and Health Manager 29
Occupational Hygiene Officer 32
Occupational Hygienist 34
Health, Safety, Security & Environmental (HSSE) Coordinator
Ithnin leads by example as a HSSE Coordinator. He
develops health, safety and environment plans for
each work site. Implementing and ensuring safe
work procedures at the construction sites, Ithnin
reports safety discrepancies to the project manager
and recommends the appropriate corrective action,
while undertaking assignments such as safety
promotion campaigns and internal safety training.
Besides the project manager, Ithnin liaises with the
engineering and safety departments, and is the Lead
HSSE for the team.
Ithnin draws his motivation from leading a team and
growing team members to their best capabilities.
His work is evaluated through ensuring a “zero
recordable incident rate” in HSSE on site, and he
is committed to investigating HSSE incidences,
occupational disease or dangerous occurrences on
site, for immediate rectification through coaching
and education. He shares, “I like to create goals that
we can achieve together as a team. Working together
to achieve it and celebrating together makes it truly
meaningful for me.”
Ithnin is a people-person and a skilled communicator.
He goes the extra mile in his work to help ensure
safe living conditions in his workers’ dormitories,
organises company-wide dinners for them
and volunteers as a mediator when it comes to
employment matters. One of his most memorable
moments on the job was presenting for the first time
to over 1,000 workers and staff on Jurong Island in a
John oversees Smitech Engineering’s safety department
as a WSH Manager. His primary duty is to prevent incidents
at the workplace that might cause harm to individuals,
property or the environment. He makes sure that all
company projects are accomplished with zero time-loss
or injury in order to maintain an excellent safety track
record that helps Smitech Engineering clinch projects
such as the maintenance of Mechanical and Electrical
systems at Changi Airport’s new Terminal 4.
John assists the project management team in
implementing and improving the company’s Safety
and Health Management System to meet legislative
requirements. His work involves planning and reviewing
risk assessments, fall protection and emergency rescue
plans and safe work procedures. Daily activities include
performing worksite inspections, surveys and audits to
enforce safety and environmental compliance.
To drive safety functions, John has to be proficient in
a wide range of methods and controls. He liaises
and consults with WSH subordinates such as
coordinators and supervisors, engineers, workers and
top management alike, keeping communication clear
and constant. Overseeing Smitech’s Safety department,
John establishes a communication framework where
employees on all levels are kept in-the-loop and with
access to report safety hazards.
Besides working with clients on a project’s safety, health
and environmental matters, one of John’s key challenges
Muhamad Ithnin
Mighty Engineering & Construction Pte Ltd
LEADING BY EXAMPLE FULFILLING A COMMITMENT, A VOCATION
mass toolbox meeting. “I had to overcome my stage-
fright to do it,” he tells us. “But it’s another way I’ve
grown unexpectedly in this role.”
Ithnin obtained an Advanced Certificate in WSH in
order to qualify as an HSSE Coordinator. He is most
interested in learning about Confined Space HSE,
Fire Safety Management, and hopes to become an
Environmental Control Officer. He says, “The Skills
Framework has made me aware of what I need and
want to do in both the short and long term, which
helps me set more definite and achievable goals.”
is convincing and garnering commitment from internal
stakeholders.
“Not everyone, whether it is the project team or
management, will immediately agree with the procedures
or a system that you propose,” he stresses. “I ensure that
they are able to see the value that our proposals add to
the company, even though these measures aren’t always
operationally-related.”
In his eleven years in the safety line, John has worked to
upgrade his skills through safety-related courses and a
degree in Safety, Health & Environment. He believes
relevant work experience developed on the job is an asset.
In the future, John hopes to work as a regional WSH
Manager, overseeing projects both locally and overseas.
He says, “The Skills Framework will be a helpful guide in
planning for skills deepening and upskilling”.
“
“
“
“
Workplace Safety and Health Manager
John Andrew
Smitech Engineering Pte Ltd
The Skills Framework has
made me aware of what I need
and want to do in both the
short and long term, which
helps me set more definite and
achievable goals.
I ensure that they (project team or
management) are able to see the
value that our proposals add to
the company.
16
17
Workplace Safety and Health Supervisor
JOB ROLE DESCRIPTION
The Workplace Safety and Health (WSH) Supervisor is responsible for conducting daily WSH compliance
inspections at work sites. He/She assists in safety and health planning and organisation, identifying
WSH hazards, evaluating and controlling risks, carrying out WSH inspections and conducting incident
investigations and preparing reports. He may be expected to conduct internal trainings or briefings to
facilitate safety compliance.
He is required to work on-site and work closely with operations and occupational hygiene team.
The WSH Supervisor is collaborative and demonstrates good teamwork in order to solve problems.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Deploy Workplace
Safety And Health
(WSH) programmes
• Assist in carrying out initiatives to support WSH
programmes
• Assist in conducting safety inductions and
orientations
• Explain WSH compliance requirements and proper
work practices pertaining to subordinates' work
In accordance with:
- Workplace Safety and
Health Act
Manage WSH
performance
• Participate in WSH compliance inspections
• Facilitate conduct of routine checks on work
activities
• Support collection of data on WSH performance,
conditions and practices
• Identify WSH non-compliance, unsafe work
conditions and practices among subordinates' work
activities and environment
• Report instances of WSH non-compliance, unsafe
work conditions and practices to team members
• Deliver safety briefings to relevant stakeholder
• Intervene in unsafe behaviours and work practices
Manage business
continuity
• Coordinate subordinates' responses to incidents
and accidents
• Participate in emergency preparedness and
response plans (EPRPs) when responding to
emergency situations
• Assist in conduct of emergency response drills
Develop Workplace
Safety And Health
management systems
(WSHMS)
• Assist in executing work processes to establish
scope of WSH risks
• Assist to implement action-plans for WSHMS
improvements
• Assist with risk management (RM) plans for work
processes and work areas
• Assist RM and risk assessment (RA) teams within
respective work processes and work areas
Industrial Hygienist
Lee Mei is an Industrial Hygienist in the Oil &
Gas industry with Shell. Her role is to anticipate and
recognise health hazards, whether chemical, physical
(such as noise), biological or ergonomic (such as the
set-up of an office work station), then study and evaluate
risks to mitigate or remove those hazards.
Most of Lee Mei’s work involves listening to and working
with people on workplace processes and environments
to protect them from potential health concerns.
She says, “We aren’t the experts of these tasks and
systems, and different users could mean differing ways
of approaching a task. It is prudent for me to see, speak
with and understand how they do things, to know if our
proposed control measures are truly workable.”
Lee Mei considers her role an art. It involves performing
qualitative studies through human interaction,
exercising creativity and making sound judgment.
Strong people skills are especially critical as she
interacts with everyone from foreign transient workers
to top management in her work, although she usually
works independently to analyse her findings.
When a health concern arises, Lee Mei sometimes
performs quantitative studies to translate the risk
levels into figures and data, through field work
measurements. Industrial Hygienists are professionals
with scientific knowledge in the fields of Chemistry,
Physics, Physiology and more.
Chong Lee Mei
Shell Petroleum Eastern Pte Ltd
ADDRESSING HAZARDS, HELPING PEOPLE
Lee Mei estimates that she spends around 50% of her
time performing field work, and recommends that an
aspiring Industrial Hygienist be analytical and detail-
oriented. She shares, “There are some who would be
happy just to deal with data, but my true satisfaction
comes from seeing how my work helps people go home
safe and in good health.”
Lee Mei holds a bachelor’s degree in Chemical
Engineering and a Master’s degree in Safety, Health
and Environment. She acquired relevant experience as
a WSH Officer before qualifying as a Certified Industrial
Hygienist with the American Board of Industrial
Hygiene, as well as a Registered Industrial Hygienist
with the Occupational and Environmental Health
Society. Lee Mei feels the Skills Framework is
especially useful in directing learners to Industrial
Hygiene-related courses which they can take up to
become certified, and plans to use it for knowledge
refreshment and deepening, and to keep up with
technological advances in her field.
“
“
My true satisfaction comes
from seeing how my work helps
people go home safe and in
good health.
18
19
Workplace Safety and Health Supervisor
TECHNICAL SKILLS AND COMPETENCIES
Emergency Response Management Level 2
Workplace Safety and Health Incident
Management
Level 1
Hazards Identification Level 1
Workplace Safety and Health Performance
Management
Level 1
Technology Application Level 2
Workplace Safety and Health Policy
Development
Level 1
Workplace Safety and Health Culture
Management
Level 2
Workplace Safety and Health System
Management
Level 1
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Basic Resource Management Basic
Digital Literacy Basic Teamwork Basic
Problem Solving Basic
Workplace Safety and Health Coordinator
JOB ROLE DESCRIPTION
The Workplace Safety and Health (WSH) Coordinator is responsible for coordinating health and safety
systems in the organisation, and conducting periodic inspections to ensure that the implemented risk control
measures are being observed and practised. He/She investigates and reports WSH incidents, and coordinates
implementation of emergency preparedness and response plans.
He is required to work on-site in his course of work.
The WSH Coordinator is practical and meticulous. He is required to observe safety hazards and deal with
them in a prompt and decisive manner.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Deploy Workplace
Safety And Health
(WSH) programmes
• Carry out initiatives to support WSH programmes
• Conduct safety inductions and orientations
• Explain WSH compliance requirements and proper
work practices pertaining to employees' specific
work processes or areas
• Address and provide counsel on instances of WSH
non-compliance and unsafe work practices
In accordance with:
- Workplace Safety and
Health Act
Manage WSH
performance
• Participate in WSH compliance inspections
• Conduct routine checks on work activities
• Collect data on WSH performance, conditions and
practices
• Manage WSH non-compliance, unsafe work
conditions and practices
• Report instances of WSH non-compliance, unsafe
work conditions and practices to team members
• Support implementation of actions to improve WSH
performance and control risks
• Monitor effectiveness of implemented improvement
actions
Manage business
continuity
• Manage incidents and accidents promptly
• Follow emergency preparedness and response
plans (EPRPs) when responding to emergency
situations
• Alert team members of emergency situations and
potential escalation of incidents and accidents
• Conduct emergency response drills
• Support WSH incident and accident investigations
• Follow investigation protocols to collect data and
report findings
• Contribute suggestions to mitigate reoccurrences
of incidents and accidents
• Support implementation of corrective and
preventive actions (CAPA)
Develop Workplace
Safety And Health
management systems
(WSHMS)
• Assess routine and non-routine work processes to
establish scope of WSH risks
• Implement action plans to implement WSHMS
improvements
• Execute risk management (RM) plans for work
processes and work areas
• Execute RM and risk assessment (RA) within
respective work processes and work areas
20
21
Workplace Safety and Health Coordinator Workplace Safety and Health Officer
JOB ROLE DESCRIPTION
The Workplace Safety and Health (WSH) Officer is responsible for developing and monitoring organisation's
safety programmes and procedures. He/She conducts safety surveys and inspections, and recommends
appropriate corrective actions. He conducts risk analysis and ensures compliance with statutory and legal
requirements.
He may be required to work on-site in his course of work.
The WSH Officer has good teamwork, is analytical and collaborative in order to solve problem.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Deploy Workplace
Safety And Health
(WSH) programmes
• Implement Workplace Safety and Health Management
System (WSHMS) and risk management (RM) plans
• Implement programmes to steer WSH culture, habits
and norms of the organisation
• Clarify WSH programme requirements with
employees of other departments
• Develop WSH training programmes and conduct
trainings for safety-critical roles
In accordance with:
- Workplace Safety and Health
Act
Manage WSH
performance
• Carry out WSH compliance inspections
• Support audit process
• Coach team members on how to conduct routine
checks on work activities
• Analyse data on WSH performance, conditions and
practices
• Evaluate WSH non-compliance, unsafe work
conditions and practices to identify WSH performance
gaps
• Evaluate impact of health and safety hazards,
including personal risk factors to employees' safety
and prioritise issues based on severity
• Report findings of WSH compliance inspections and
routine checks
• Recommend and implement actions to improve WSH
performance and control risks
• Review effectiveness of implemented improvements
on an on-going basis
Manage business
continuity
• Implement emergency preparedness and
response plans (EPRPs) and communicate plans to
stakeholders
• Coordinate EPRP drills and maintenance of
emergency response equipment
• Conduct WSH incident and accident investigations
• Review investigation findings to identify causes of
incidents and accidents
• Propose corrective and preventive measures to
address root cause of incidents
• Prepare incident and accident reports
• Monitor implementation of corrective and preventive
actions (CAPA)
TECHNICAL SKILLS AND COMPETENCIES
Emergency Response Management
Level 2,
Level 3
Workplace Safety and Health Management in
Manufacturing Industry
Level 2,
Level 3
Hazards Identification
Level 2,
Level 3
Workplace Safety and Health Management in
Marine Industry
Level 2,
Level 3
Internet of Things Management Level 2
Workplace Safety and Health Management in
Service Industry
Level 2,
Level 3
Technology Application Level 3
Workplace Safety and Health Performance
Management
Level 2,
Level 3
Workplace Safety and Health Culture
Management
Level 2,
Level 3
Workplace Safety and Health Policy
Development
Level 2,
Level 3
Workplace Safety and Health Incident
Management
Level 2,
Level 3
Workplace Safety and Health Supervision in
Tunnelling Construction
Level 2,
Level 3
Workplace Safety and Health Management in
Chemical, Process, Pharmaceutical Industries
and Laboratories
Level 2,
Level 3
Workplace Safety and Health System
Management
Level 2,
Level 3
Workplace Safety and Health Management in
Construction Industry
Level 2,
Level 3
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Basic
Decision Making Basic Teamwork Intermediate
Problem Solving Basic
22
23
Workplace Safety and Health Officer Workplace Safety and Health Officer
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Develop Workplace
Safety And Health
management systems
(WSHMS)
• Coordinate WSH programme initiatives
• Develop and deliver safety briefings
• Conduct document reviews of WSHMS reports
• Identify areas for improvement in the WSHMS
• Monitor implementation progress of recommended
WSHMS improvements
• Stay abreast of legislative requirements and alert of
any changes
• Develop risk management (RM) plans for work
processes and work areas
• Establish RM and risk assessment (RA) teams
within respective work processes and work areas
In accordance with:
- Workplace Safety and
Health Act
TECHNICAL SKILLS AND COMPETENCIES
Behavioural Safety Management Level 5
Workplace Safety and Health Audit System
Management
Level 5
Business Presentation Delivery Level 5
Workplace Safety and Health Business Case
Development
Level 4,
Level 5
Change Management Level 3 Workplace Safety and Health Control Measures
Level 4,
Level 5
Emergency Response Management
Level 4,
Level 5
Workplace Safety and Health Culture
Management
Level 4,
Level 5
Financial Budgeting Level 5
Workplace Safety and Health Incident
Management
Level 4,
Level 5
Hazards Identification
Level 4,
Level 5
Workplace Safety and Health Management in
Chemical, Process, Pharmaceutical Industries
and Laboratories
Level 4,
Level 5
Human Factors in Job Design
Level 4,
Level 5
Workplace Safety and Health Management in
Construction Industry
Level 4,
Level 5
Innovation Management Level 3
Workplace Safety and Health Management in
Manufacturing Industry
Level 4,
Level 5
Internet of Things Management Level 3
Workplace Safety and Health Management in
Marine Industry
Level 4,
Level 5
Project Coordination Level 3
Workplace Safety and Health Management in
Service Industry
Level 4,
Level 5
Risk Management Level 5
Workplace Safety and Health Performance
Management
Level 4,
Level 5
Stakeholder Management Level 3
Workplace Safety and Health Policy
Development
Level 4,
Level 5
Technical Writing
Level 4,
Level 5
Workplace Safety and Health System
Management
Level 4,
Level 5
Technology Application Level 3
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Basic
Decision Making Intermediate Teamwork Intermediate
Problem Solving Intermediate
24
25
JOB ROLE DESCRIPTION
The Senior Workplace Safety and Health (WSH) Officer maintains the organisation’s WSH Management
System (WSHMS) by managing WSH administrative processes, identifying training needs, designing
and conducting training effectively, and using a range of WSH tools and resources to implement WSH
programmes and drive compliance.
He/She may be expected to supervise a WSH team and work with internal and external stakeholders to
accomplish his work.
He is analytical and values teamwork and collaboration in order to solve problems.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Deploy Workplace
Safety And Health
(WSH) programmes
• Develop WSH programme initiatives to promote
compliance with WSH procedures
• Develop programs to steer the WSH culture, habits
and norms of the organisation
• Set up WSH programme steering and working
committees
• Communicate importance of WSH programme
compliance to team members of other
departments
• Discuss barriers in complying with WSH policies
and procedures with team members of other
departments
• Propose improvements to WSH programmes and
training programmes
• Evaluate outcomes of implementing WSH
programmes
In accordance with:
- Workplace Safety and
Health Act
Manage WSH
performance
• Plan WSH compliance inspections and routine
checks
• Facilitate audit process
• Determine data collection and analysis
requirements to measure WSH performance
• Develop WSH performance criteria and targets in
collaboration with team members
• Assess performance metrics to determine WSH
performance improvement strategies
• Evaluate impact of health and safety hazards,
including personal risk factors to employees' safety
and prioritise issues based on severity
• Evaluate effectiveness of WSHMS, WSH
programmes and EPRP improvements
• Develop criteria for assessing effectiveness of
WSHMS, WSH programmes and emergency
preparedness and response plans (EPRPs)
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Manage business
continuity
• Maintain EPRP processes
• Organise reviews and collect stakeholder feedback
on the EPRP
• Recommend improvements to the EPRP
• Manage incident and accident investigations, data
analyses and reporting
• Assess root cause of incidents and accidents
• Review corrective and preventive actions (CAPA)
measures proposed by team members
• Revise incident and accident reports prepared by
team members
In accordance with:
- Workplace Safety and
Health Act
Develop Workplace
Safety And Health
management systems
(WSHMS)
• Manage risk management (RM) plans and
strategies for work processes and work areas
• Manage RM and risk assessment (RA) teams within
respective work processes and work areas
• Advise RM and RA teams on implementing WSHMS
within the scope of their work areas
• Revise RM plans based on feedback from RM and
RA teams
• Propose improvements to WSHMS
• Develop action plans to implement WSHMS
improvements
Establish Workplace
Safety And Health
(WSH) policies and
procedures
• Assess established WSH policies and objectives
• Develop WSH procedures in collaboration with
team members
• Facilitate implementation of WSH policies through
application of WSH procedures
• Propose improvements to WSH policies and
procedures
• Implement and monitor closure of recommended
WSH policy improvement actions
Manage people
and organisational
function
• Collaborate with team members to deliver high
performance services
• Suggest areas of technical and business
management training development
• Optimise utilisation of resources
• Acquire and allocate resources to support
operations
• Provide suggestions for tweaks to business
processes and operations to support change
management initiatives
• Support negotiations with key internal and external
stakeholders
• Conduct modelling and forecasting analyses
• Track employees’ performance by utilising
performance monitoring systems
Senior Workplace Safety and Health OfficerSenior Workplace Safety and Health Officer
26
27
Senior Workplace Safety and Health Officer
TECHNICAL SKILLS AND COMPETENCIES
Behavioural Safety Management Level 5 Stakeholder Management Level 4
Business Negotiation Level 4 Technical Writing Level 5
Business Presentation Delivery Level 5 Technology Application Level 4
Change Management Level 3
Technology Infrastructure Management and
Integration
Level 3
Cloud Computing Application Level 3
Workplace Safety and Health Audit System
Management
Level 5
Conflict Resolution Level 4
Workplace Safety and Health Business Case
Development
Level 5
Corporate Governance Level 4 Workplace Safety and Health Control Measures Level 5
Data Synthesis Level 3
Workplace Safety and Health Culture
Management
Level 6
Emergency Response Management Level 5
Workplace Safety and Health Incident
Management
Level 5
Financial Budgeting Level 5
Workplace Safety and Health Management in
Chemical, Process, Pharmaceutical Industries
and Laboratories
Level 5
Hazards Identification Level 5
Workplace Safety and Health Management in
Construction Industry
Level 5
Human Factors in Job Design Level 5
Workplace Safety and Health Management in
Manufacturing Industry
Level 5
Innovation Management Level 4
Workplace Safety and Health Management in
Marine Industry
Level 5
Internet of Things Management Level 3
Workplace Safety and Health Management in
Service Industry
Level 5
Project Coordination Level 4
Workplace Safety and Health Performance
Management
Level 5
Risk Management Level 5
Workplace Safety and Health Policy
Development
Level 5
Staff Performance Management Level 3
Workplace Safety and Health System
Management
Level 5
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Basic
Decision Making Intermediate Teamwork Intermediate
Problem Solving Intermediate
Workplace Safety and Health Manager
JOB ROLE DESCRIPTION
The Workplace Safety and Health (WSH) Manager is responsible for reviewing WSH policies and practices
to ensure that they are current and relevant. He/She advises the management team on WSH issues.
He manages and reviews WSH policies, standards, procedures and the Workplace Safety and Health
Management System (WSHMS) in accordance with business needs, including analysis of the WSH
performance and allocating resources to improve WSH performance. He is also responsible for managing
WSH business resources including manpower, internal assets and external vendors.
In addition, he provides technical advice and support to other departments on WSH issues. He leads a
department and makes business decisions independently.
He is analytical, collaborative and demonstrates good teamwork.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Deploy Workplace
Safety And Health
(WSH) programmes
• Maintain data management systems to collect and
record WSH information
• Facilitate management practices and projects
conducted to improve organisational culture
maturity level
• Prepare training materials and documented
information to impart WSH skills and awareness in
workers and supervisors
• Drive communication and consultation
implementation processes for WSH-related
matters for all stakeholders
• Drive WSH training and WSH-related skill
development for all supervisors and workers
In accordance with:
- Workplace Safety and
Health Act
Manage WSH
performance
• Implement activities to monitor WSH performance
with consideration to organisation's business goals
and vision at strategic and operational levels
• Participate in WSH compliance and management
system audits
• Report effectiveness of risk management and WSH
management processes
• Manage processes and procedures for
investigation, analysis and reporting of incidents
and nonconformities
• Monitor effectiveness of risk controls
• Evaluate impact of health and safety hazards,
including personal risk factors to employees' safety
and prioritise issues based on severity
• Support periodic management reviews to assess,
monitor and identify areas of improvement in WSH
strategy, management system and culture
Manage business
continuity
• Manage emergency drills
• Gather evidences and conduct interviews for
incident and accident reports
28
29
Workplace Safety and Health Manager
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Develop Workplace
Safety And Health
management systems
(WSHMS)
• Support implementation and monitor compliance
with accordance to organisation's WSH
management system, policy and procedures
• Identify resources required for WSH management
and work within allotted resource
• Drive development of risk management (RM) plans
and strategies for work processes and work areas
• Convince line management to demonstrate WSH
leadership as role models to workers and prioritise
WSH in relation to other operational priorities
• Facilitate strategic and operational plans to
address and improve control of WSH hazards, risks
and costs
In accordance with:
- Workplace Safety and
Health Act
Establish Workplace
Safety And Health
(WSH) policies and
procedures
• Conduct risk assessment for all tasks and working
conditions
• Participate in analysis of hazard information to
identify root cause, consequences, feasible risk
control measures and contingency measures for all
relevant hazards in the workplace
• Identify requirements for compliance with
WSH-related regulations and standards
• Implement appropriate actions to stop unsafe work
• Develop effective procedures for safe working in
collaboration with operational staff
Manage people
and organisational
function
• Develop relationships with supervisors and middle
managers to support WSH development relevant to
their roles
• Provide relevant and up-to-date WSH information
to middle managers, supervisors and workers
• Provide WSH advice to middle managers,
supervisors and workers
• Provide leadership in WSH and act as a role model
of good WSH practice and professionalism to
management, co-workers and other stakeholders
• Support implementation of change process to
minimise adverse effects and improve WSH
• Update internal and external WSH information,
regulations, standards and good practices related
to the organisation
Establish quality
management policies
and procedures
• Oversee order and purchase of Personal Protection
Equipment (PPE) and risk controls
• Conduct workplace inspection activities to validate
the use of risk controls
• Monitor employees and contractors to ensure they
comply with WSH requirements
• Update internal and external WSH information,
regulations, standards and good practices related
to the organisation
Workplace Safety and Health Manager
TECHNICAL SKILLS AND COMPETENCIES
Behavioural Safety Management Level 6 Technical Writing Level 5
Business Negotiation Level 4 Technology Application Level 4
Business Presentation Delivery Level 6
Technology Infrastructure Management and
Integration
Level 4
Change Management Level 4
Workplace Safety and Health Audit System
Management
Level 5
Cloud Computing Application Level 4
Workplace Safety and Health Business Case
Development
Level 5
Conflict Resolution Level 5 Workplace Safety and Health Control Measures Level 5
Corporate Governance Level 5
Workplace Safety and Health Culture
Management
Level 6
Data Synthesis Level 5
Workplace Safety and Health Incident
Management
Level 5
Emergency Response Management Level 5
Workplace Safety and Health Management in
Chemical, Process, Pharmaceutical Industries
and Laboratories
Level 5
Financial Budgeting Level 5
Workplace Safety and Health Management in
Construction Industry
Level 5
Hazards Identification Level 5
Workplace Safety and Health Management in
Manufacturing Industry
Level 5
Human Factors in Job Design Level 5
Workplace Safety and Health Management in
Marine Industry
Level 5
Innovation Management Level 5
Workplace Safety and Health Management in
Service Industry
Level 5
Internet of Things Management Level 4
Workplace Safety and Health Performance
Management
Level 5
Project Coordination Level 4
Workplace Safety and Health Policy
Development
Level 5
Risk Management Level 5
Workplace Safety and Health System
Management
Level 5
Stakeholder Management Level 4
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Intermediate
Decision Making Intermediate Teamwork Intermediate
Problem Solving Intermediate
30
31
JOB ROLE DESCRIPTION
The Occupational Hygiene Officer is responsible for identifying, assessing and advising on risks arising
from the workplace or work processes, recommending measures to eliminate or minimise and control the
risks, and implementing the measures. He/she is also responsible for preventing or reducing health and
environmental risks, and improving quality of processes.
He is expected to supervise a quality team and work with internal and external stakeholders to accomplish his
work. The Occupational Hygiene Officer is expected to be analytical, resourceful and has good teamwork and
collaborative skills in order to solve problems.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS
PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Analyse health
hazards at the
workplace
• Develop Occupational Hygiene (OH) assessments,
audits and inspections for the workplace
• Develop OH trainings for employees
• Analyse OH surveys
• Analyse statistical data and technical reports
• Maintain the implementation of OH systems
operations
• Design appropriate strategies for health hazard
prevention
In accordance with:
- Workplace Safety and
Health Act
Administer staff
and organisational
development
• Identify opportunities for continuous improvement
• Initiate the implementation of continuous
improvement initiatives and activities
Deploy OH
programmes
• Carry out initiatives to eliminate risks in OH
programmes
• Implement standard operating procedures for OH
compliance requirements
• Review effectiveness of implemented
improvements on an on-going basis
Manage OH
performance
• Collect measurements to assess the effectiveness
of local exhaust ventilation systems
• Implement targeted instances of OH non-
compliance, unsafe work conditions and practices
• Monitor effectiveness of OH improvement actions
• Identify OH non-compliance, unsafe work
conditions and practices
• Evaluate impact of health hazards on employees’
safety and prioritise issues based on severity
Occupational Hygiene Officer
TECHNICAL SKILLS AND COMPETENCIES
Asbestos Removal Level 5 Innovation Management Level 4
Asbestos Risk Management Level 5 Internet of Things Management Level 3
Biological Hazards Management Level 5 Local Exhaust Ventilation System Management
Level 2,
Level 3
Change Management Level 3 Noise and Vibration Control Level 5
Cloud Computing Application Level 3 Noise and Vibration Monitoring Level 5
Confined Space Management
Level 4,
Level 5
Project Coordination Level 4
Conflict Resolution Level 4
Radioactive Materials and Irradiating Apparatus
Management
Level 5
Corporate Governance Level 4 Skin Exposure Risk Management Level 5
Data Synthesis Level 3 Staff Performance Management Level 3
Ergonomic Hazards Management Level 5 Stakeholder Management Level 4
Exposure and Risk Measurement Level 5 Technical Writing Level 5
Hazard Control in Laser Devices Level 5 Technology Application Level 3
Hazardous Substances Impact Evaluation Level 5
Technology Infrastructure Management and
Integration
Level 3
Hazardous Substances Management Level 5 Thermal Stressors Management Level 5
Indoor Air Quality Management Level 5 Workplace Health Management Level 5
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Basic
Decision Making Intermediate Teamwork Intermediate
Problem Solving Basic
Occupational Hygiene Officer
32
33
Occupational Hygienist
JOB ROLE DESCRIPTION
The Occupational Hygienist is responsible for developing and implementing hygiene programmes in the
organisation. He/She is responsible for recommending measures to eliminate or minimise and control the
risks, and leads in implementing the control measures.
In addition, he is also responsible for preventing or reducing health and environmental risks, and improving
quality of processes. The Occupational Hygienist is analytical and observant in order to identify and analyse
health risks.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Analyse health
hazards at the
workplace
• Analyse inspection reports to ensure compliance
with the systems, guidelines and codes of practice
• Review Occupational Hygiene (OH) trainings to
ensure relevancy and currency
• Formulate OH surveys’ objectives and outcomes
• Review statistical data and technical reports
• Identify and capture emerging trends from gap
analyses and propose implementable early
interventions
• Implement appropriate strategies for health hazard
prevention
• Propose implementable early interventions for
anticipated gaps in OH systems
In accordance with:
- Workplace Safety and
Health Act
Administer staff
and organisational
development
• Propose opportunities for continuous improvement
• Oversee the implementation of continuous
improvement initiatives and activities
• Assist in coaching and mentoring of staff
• Propose improvements to OH policies and
procedures
• Review OH trainings
Deploy OH
programmes
• Develop initiatives to eliminate risks in OH
programmes
• Review standard operating procedures for OH
compliance requirements
• Propose improvements to OH programmes and
training programmes
• Develop OH programme initiatives to promote
compliance
Manage OH
performance
• Evaluate on-going strategies on instances of OH
non-compliance, unsafe work conditions and
practices
• Evaluate effectiveness of OH improvement actions
• Evaluate OH non-compliance, unsafe work
conditions and practices to identify OH performance
gaps
• Evaluate measurements to assess the
effectiveness of local exhaust ventilation systems
• Recommend OH initiatives to improve employees’
safety and prioritise issues based on severity
Occupational Hygienist
TECHNICAL SKILLS AND COMPETENCIES
Asbestos Removal Level 5 Innovation Management Level 5
Asbestos Risk Management Level 5 Internet of Things Management Level 4
Biological Hazards Management Level 6 Local Exhaust Ventilation System Management
Level 2,
Level 3
Change Management Level 4 Noise and Vibration Control Level 5
Cloud Computing Application Level 4 Noise and Vibration Monitoring Level 5
Confined Space Management Level 5 Project Coordination Level 5
Conflict Resolution Level 5
Radioactive Materials and Irradiating Apparatus
Management
Level 6
Corporate Governance Level 5 Skin Exposure Risk Management Level 6
Data Synthesis Level 4 Staff Performance Management Level 4
Ergonomic Hazards Management Level 6 Stakeholder Management Level 5
Exposure and Risk Measurement Level 5 Technical Writing Level 5
Hazard Control in Laser Devices Level 6 Technology Application Level 4
Hazardous Substances Impact Evaluation Level 6
Technology Infrastructure Management and
Integration
Level 4
Hazardous Substances Management Level 6 Thermal Stressors Management Level 6
Indoor Air Quality Management Level 6 Workplace Health Management Level 6
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Intermediate
Decision Making Intermediate Teamwork Intermediate
Problem Solving Intermediate
34
35
36
37
SYSTEM AUDIT
JOB ROLES PAGE
Workplace Safety and Health Auditor 39
Lead Workplace Safety and Health Auditor 41
Notes
Assistant Vice President/Auditor
Yee Teng has been a Workplace Safety and Health (WSH)
professional since 2004, when an appointment to manage
occupational safety and health (OSH) at work sparked the
former engineer’s fascination with the field.
He shares, “I realised that all work processes have
close interrelation with WSH principles. My auditing
role is interesting because it involves learning about and
understanding companies’ processes and providing them
with values for improvements and a safer environment.”
To date, the enthusiastic lifelong learner has completed
most WSH courses relevant to his current practices,
including a WSQ Graduate Certificate in WSH Professionals,
a Master's in Environmental Science, a WSQ Specialist
Diploma in Occupational Hygiene, and an Advanced
Certification in Training & Assessment. His best advice to
others is to “not limit yourself to the same industry.” He
states, “Learning about new industries to understand the
different work processes, activities, and risks and hazards,
can help you move to different roles, and new levels of
WSH challenges.”
Yee Teng feels that the Skills Framework provides a
consistent competency evaluation system for WSH
professionals, and is a great way to keep up-to-date with
industry developments and find career and knowledge-
sharing opportunities. “It gives entry-level and industry
veterans the confidence to embrace new challenges and
upgrade more easily in a structured manner," he offers.
Currently, Yee Teng’s roles and responsibilities include
developing, managing and performing various quality
Lim Yee Teng
TÜV SÜD PSB Pte Ltd
PURSUING A CAREER WITH PASSION
assurance activities in WSH and laboratory systems within
TÜV SÜD’s legal entities. He needs to plan and conduct
conformity assessments in local and overseas subsidiaries,
plus train employees in systems such as OHSAS 18001 and
ISO 9001, to qualify them as internal auditors.
“My work helps monitor, control and minimise employee
risk to hazards and improve performance. Having technical
and engineering experience is important to understand the
purpose of the safety control measures we implement,” he
says. One of Yee Teng’s biggest challenges is convincing
internal stakeholders that WSH recommendations add
value to work processes that they have been performing for
years. Yet, he says, smiling, “Cases where we go from not
having a safety management system to seeing colleagues
reciprocate your commitment by achieving certification
and taking charge of their personal safety at work beyond
legal compliance, really gives me a sense of fulfilment and
satisfaction.”
“
“
Workplace Safety and Health Auditor
JOB ROLE DESCRIPTION
The Workplace Safety and Health (WSH) Auditor is responsible for preparing audit plans, conducting audits
and interviews, and submitting audit reports. He/she is responsible for evaluating organisations’ WSH
management systems, identifying areas for improvement, making the relevant recommendations and
monitoring the progress of improvements.
In addition, he is expected to conduct physical inspections of workplaces to collect and verify information in
accordance to the audit plans.
The WSH Auditor is analytical, resourceful, collaborative and has good teamwork.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Administer staff
and organisational
development
• Propose opportunities for continuous improvement
• Implement continuous improvement initiatives and
activities
• Assist in coaching and mentoring of staff
• Propose improvements to auditing policies and
procedures
• Participate in negotiations with relevant key
internal and external stakeholders
In accordance with:
- Workplace Safety and
Health Act
Establish audit plans
• Maintain certification processes and procedures
• Manage correspondences, communication and
engagement plans with clients
• Develop new audit processes and procedures for
auditees
Conduct external
management systems
audits
• Conduct external Workplace Safety And Health
(WSH) management systems audits
• Perform audits on management systems against
the relevant standards
• Evaluate audit findings for accuracy and relevance
to audit objectives
• Compile audit reports
• Perform follow-up audits and reviews
• Make recommendations for improvement to
auditees
The Skills Framework gives
entry-level and industry
veterans the confidence to
embrace new challenges
and upgrade more easily in a
structured manner.
38
39
Workplace Safety and Health Auditor Lead Workplace Safety and Health Auditor
JOB ROLE DESCRIPTION
The Lead Workplace Safety and Health (WSH) Auditor is responsible for leading the audit teams in conducting
WSH audits for client organisations. He/She is responsible for advising relevant stakeholders on WSH audit
matters.
The Lead WSH Auditor is collaborative, analytical, resourceful, demonstrates good teamwork and is a good
facilitator.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Administer staff
and organisational
development
• Manage department level resources and budgets
• Lead implementation of continuous improvement
initiatives and activities
• Mentor staff
• Recommend improvements to auditing policies and
procedures
• Lead negotiations with relevant key internal and
external stakeholders
• Drive departmental performance to achieve
organisational goals
In accordance with:
- Workplace Safety and
Health Act
Establish audit plans
• Manage the certification processes for each client
and make certification decisions
• Manage correspondences, communication and
engagement plans with clients
• Review new audit processes and procedures for
auditees
Conduct external
management systems
audits
• Lead and manage auditing teams in external WSH
management systems audits
• Lead audits and evaluate management systems
against the relevant standards
• Evaluate audit reports for accuracy and relevance
to audit objectives
• Oversee final audit reports for issuance
• Lead audit teams on follow-up audits and reviews
• Drive recommendations for improvement to
auditees
• Lead audit opening and closing presentations
TECHNICAL SKILLS AND COMPETENCIES
Change Management Level 3 Stakeholder Management Level 4
Conflict Resolution Level 4
Workplace Safety and Health Audit Programme
Management
Level 5,
Level 6
Corporate Governance Level 4
Workplace Safety and Health Audit System
Management
Level 6
Innovation Management Level 4
Workplace Safety and Health Culture
Management
Level 6
Project Coordination Level 4
Workplace Safety and Health Performance
Management
Level 6
Risk Management Level 6
Workplace Safety and Health Policy
Development
Level 6
Staff Performance Management Level 3
Workplace Safety and Health System
Management
Level 6
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Basic
Decision Making Intermediate Teamwork Intermediate
Problem Solving Basic
40
41
Lead Workplace Safety and Health Auditor
TECHNICAL SKILLS AND COMPETENCIES
Change Management Level 4 Stakeholder Management Level 5
Conflict Resolution Level 5
Workplace Safety and Health Audit Programme
Management
Level 6
Corporate Governance Level 5
Workplace Safety and Health Audit System
Management
Level 6
Innovation Management Level 5
Workplace Safety and Health Culture
Management
Level 6
Project Coordination Level 5
Workplace Safety and Health Performance
Management
Level 6
Risk Management Level 6
Workplace Safety and Health Policy
Development
Level 6
Staff Performance Management Level 4
Workplace Safety and Health System
Management
Level 6
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Intermediate Resource Management Intermediate
Decision Making Intermediate Teamwork Intermediate
Problem Solving Intermediate
42
43
CORPORATE
JOB ROLES PAGE
Director/Senior Regional Manager/Senior Corporate Manager 46
Senior Vice President/Vice President/Assistant Vice President 48
Vice President (Environmental, Health & Safety)
Mohamad Zahid manages the Environment, Health
and Safety (EHS) team of ST Engineering's Marine
and Environmental Engineering services, defining its
strategic business direction and driving organisational
business performance in areas of EHS.
He holds a degree in Operational Safety, Health and
Environment, a Workplace Safety and Health Officer
certification from Ministry of Manpower, and possesses
more than 15 years relevant hands-on experience,
plus knowledge in industry-specific topics such as
vessels' hot work, oil pollution control, confined space
inspection, and firefighting and rescue. Applying
both his knowledge and experience allows Zahid
to effectively direct the business' compliance and
corporate governance through informed interpretation
and problem-solving implementation of WSH Act and
Subsidiary Legislations.
Besides staying abreast of regulatory and legislative
requirements, Zahid also works to improve productivity
and create a safer and healthier workplace culture. He
explores and adopts the best practices and innovation
available in EHS for his company through engagement
and collaboration with local and global industry players.
He cites his 27 years of EHS experience in the
Manufacturing, Construction, Oil & Gas and Marine &
Offshore industries— both locally and overseas—as
essential in providing him the confidence and insights
to contribute to ST Engineering Marine's strategic
planning.
Mohamad Zahid Bin Wagiman
ST Engineering Marine Ltd
FINDING STRENGTH IN DIVERSITY
Zahid heads a 42-man team that is responsible for
a workforce of more than 4,000 employees. The top
executive stresses that his is “not a deskbound job”,
and asserts, “You need to ‘walk the talk’. It can be easy
to forget that it is the people that make up your work
environment—not just equipment and tools,” Zahid says.
“Our workforce today is very diverse with employees
from all walks of life, different ethnic groups and
cultures, holding varying job grades and operating in
highly-intense work environments. One must be an
effective communicator with the ability to initiate, influence
and inspire EHS excellence in colleagues.”
For the future, Zahid is preparing his team to undertake
challenging assignments in new and diversified
projects in environmental engineering, rig building and
repair, and Superyacht, both locally and overseas. “The
Skills Framework will help identify technology such as
modern predictive analytics, and enhance individuals’
learning about critical hazards related to high-risk
industries,” he shares.
Director, Environmental, Health & Safety (EHS)
Industry recognition of Boustead Projects as a leader
in Workplace Safety and Health (WSH) is chief among
Howard’s priorities as Director for Environmental, Health
& Safety. He shares, “Having high WSH standards adds
value to our work by ensuring smooth and efficient
progress, which is important to both our clients and
contractors.” Helping Boustead Projects become one
of the WSHC eight industry bizSAFE Mentors, and being
the only WSH Officer awardee in the WSH Awards 2010
organised by the WSHC and Ministry of Manpower, stand
among Howard’s proudest achievements.
In his role, Howard is in charge of meeting WSH
requirements at all Boustead Projects work sites, as well
as overseeing the various management systems across the
company for quality, environment and Occupational Health
& Safety. He says, “WSH covers things like project and
construction management these days. Putting systems
in good order and maintaining their development through
annual reviews help ensure their true effectiveness.”
According to Howard, passion and not experience is the
true determinant of one’s performance. “Experience
is important, but that can be developed when you are
committed to doing your work well,” Howard points out.
“I see my role as having a moral responsibility to ensure
our workers go home safely. I wanted to be a doctor as a
child, and even though I don’t heal others for a living today,
I am important in preventing accidents and injury.” Besides
attitude, Howard thinks it is highly essential to be familiar
with WSH regulations to do well in his role. This includes
Howard How
Boustead Projects E&C Pte Ltd
STAYING NIMBLE TO DISRUPTION
knowing what the regulations are and how they should
correctly be applied. Being an active participant in industry
events helps Howard stay alert to industry developments
and disruptors, keeping Boustead Projects nimble to
the changes.
“We are tackling manpower issues with technology
these days, and increased digitalisation means new
standards and norms in how things are done,” he offers.
He adds, “It is important to understand how these new
technologies and concepts are going to affect you, and
implement measures so you can be part of the change
too.” Howard is a proponent of the Skills Framework for
those starting out in the industry, and feels it helps them
work towards their career progression in WSH with
greater confidence.
“
“
We are tackling manpower
issues with technology
these days, and increased
digitalisation means new
standards and norms in how
things are done.
“
“
It can be easy to forget that it is
the people that make up your
work environment—not just
equipment and tools.
45
44
Director/ Senior Regional Manager/
Senior Corporate Manager
JOB ROLE DESCRIPTION
The Director/Senior Regional Manager/Senior Corporate Manager is responsible for providing management
direction and promoting Workplace Safety and Health (WSH) and Occupational Hygiene (OH) culture across
the region. He/She also assists in maintaining and seeking continuous improvement in the organisation's
WSH and OH management systems across the region. He advises management on all matters connected
to safety and hygiene key performance indicators (KPIs), policies and strategies, including the legal
requirements for the region.
The Director/Senior Regional Manager/Senior Corporate Manager is a strategic thinker with excellent
business acumen. He is decisive, results-driven and demonstrates exceptional leadership and communication
abilities to achieve organisational level WSH and OH goals.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Define strategic
business direction
• Support development of organisational business
goals
• Identify new opportunities within defined business
verticals
• Define medium-term strategic plans to expand
current businesses
• Review operational strategies, policies and targets
across business verticals
• Develop corporate governance standards
and practices for business verticals based on
organisational policies and guidelines in alignment
with codes of corporate governance and relevant
regulatory requirements
In accordance with:
- Workplace Safety and
Health Act
Drive organisational
business
performance
• Support development of business performance
indicators and measurement standards across the
organisation
• Review business performance against plans
• Identify principal risks to the organisation
• Advise the management teams regularly on
business conditions, based on commercial
information and actual financial performance
against budgets and evaluation of variances
Promote workplace
safety and health
• Ensure the implementation of Workplace Safety
and Health (WSH) standards across the business
verticals
• Support development of WSH policies and
procedures
• Mitigate and resolve WSH-related escalations
Lead people
• Collaborate with business heads to identify areas
of technical and business management training
development
• Establish performance indicators to benchmark
against effectiveness of learning and development
programs based on industry best standards
• Support the development of organisation's employee
development systems
• Use performance management processes as tools for
supporting employee development and improvement
• Implement succession planning initiatives for key
management positions and business heads
• Suggest strategies in attracting new employees based
on business objectives and regulatory standards
Director/ Senior Regional Manager/
Senior Corporate Manager
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Grow business
and stakeholder
relationships
• Manage relationships with business stakeholders,
government agencies, media, academia and
customers through focused initiatives
• Establish key stakeholder relationship
management audit processes and criteria
• Conduct key stakeholder analyses to identify key
internal and external stakeholders
• Develop frameworks for managing conflicts,
grievances and disputes
• Review business expansion proposals
• Identify new business growth opportunities
to strengthen organisation’s position in the
marketplace
• Evaluate internal work capacity requirements
to identify potential areas of new business
opportunities
In accordance with:
- Workplace Safety and
Health Act
Strive for continuous
improvement
• Establish systems to support innovation within the
organisation
• Develop business readiness plans, considering
resources, other elements, capabilities and
activities required for effective change transitions
• Implement operational risk management policies
and processes
TECHNICAL SKILLS AND COMPETENCIES
Business Negotiation Level 5 Innovation Management Level 6
Change Management Level 5 Internet of Things Management Level 5
Cloud Computing Application Level 5 Project Coordination Level 5
Conflict Resolution Level 6 Staff Performance Management Level 5
Corporate Governance Level 6 Stakeholder Management Level 5
Data Synthesis Level 5
Technology Infrastructure Management and
Integration
Level 5
Financial Budgeting Level 6
GENERIC SKILLS AND COMPETENCIES TOP 5
Decision Making Advanced Problem Solving Advanced
Interpersonal Skills Advanced Resource Management Advanced
Leadership Advanced
46
47
Senior Vice President/Vice President/Assistant
Vice President
JOB ROLE DESCRIPTION
The Senior Vice President/Vice President/Assistant Vice President establishes the overall strategies
and direction of the organisation with a view of growing its business and driving its competitiveness in a
globalised environment. He/She ensures the strategic alignment of business plans with the organisation’s
vision, mission and business objectives. He directs compliance and corporate governance, ensuring that
the organisation stays abreast of changes in regulatory and legislative requirements, and advocates a safe
workplace culture across the organisation.
The Senior Vice President/Vice President/Assistant Vice President oversees all operations, provides
leadership, and drives continuous improvement through innovation, safety, productivity and efficiency
initiatives. He builds strong networks with diverse stakeholders with a view of advancing the organisation’s
interests. In addition, he drives organisational capability development and succession planning to ensure a
competent workforce and continuous talent pipeline.
The Senior Vice President/Vice President/Assistant Vice President is a calculated risk-taker and strategic
thinker with excellent business acumen. He is decisive, results-driven and demonstrates exceptional
leadership and communication abilities.
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Define strategic
business direction
• Steer the organisation to achieve excellence in a
globalised environment
• Set organisational business goals for high
performance and growth
• Develop long-term strategic business plans to
maintain a leading position in the marketplace
• Facilitate alignment of business strategies with
organisation’s overall vision, mission and values
• Ensure organisational compliance to regulatory
requirements and legislation and keep abreast of
changes in compliance requirements
• Drive organisational development with respect
to change, innovation and knowledge to achieve
desired strategic business goals
In accordance with:
- Workplace Safety and
Health Act
Drive organisational
business
performance
• Establish organisational business performance
indicators and measurement standards
• Review organisational business performance
against plans to recognise achievements
• Assess principal risks to the organisation
• Ensure organic and inorganic profitable revenue
growth
Promote workplace
safety and health
• Promote Workplace Safety and Health (WSH)
culture across the organisation
• Nurture an organisational culture that complies
to WSH internal and external standards and
regulations
• Ensure the organisation has appropriate WSH
measures established to conduct work activities
both lawfully and ethically
CRITICAL WORK
FUNCTIONS AND
KEY TASKS
CRITICAL WORK
FUNCTIONS
KEY TASKS PERFORMANCE
EXPECTATIONS FOR
LEGISLATED/ REGULATED
OCCUPATIONS
Lead people
• Foster a culture of high performance and innovation
amongst employees
• Formulate the organisation's employee
development systems for the advancement of high
performing leaders and workforce in line with
organisation's mission and emerging trends of the
industry
• Champion succession planning initiatives for key
management positions
• Approve strategies in attracting new employees
based on business objectives and regulatory
standards
In accordance with:
- Workplace Safety and
Health Act
Grow business
and stakeholder
relationships
• Foster an atmosphere of inclusiveness with diverse
external stakeholders and the global business
community
• Lead networking opportunities and relationship
building with key strategic stakeholders
• Explore values and expectations of key strategic
stakeholders
• Organise regular meetings with key stakeholders
• Establish effective working relationships with
union representatives to ensure synergy between
tripartite parties
• Endorse business expansion proposals and
manpower forecasts
• Assess new business growth opportunities
to strengthen organisation’s position in the
marketplace
Strive for continuous
improvement
• Set direction for organisational budget planning in
consultation with stakeholders
• Challenge new ideas while actively balancing risks
and opportunities
• Innovate and create an environment that
encourages innovation
• Maintain a culture of innovative thinking and
practices
• Guide market research activities to align research
objectives with organisational needs and remain
competitive
Senior Vice President/Vice President/Assistant
Vice President
48
49
Senior Vice President/Vice President/Assistant
Vice President
TECHNICAL SKILLS AND COMPETENCIES
Business Negotiation Level 6 Financial Budgeting Level 6
Change Management Level 6 Innovation Management Level 6
Cloud Computing Application Level 5 Internet of Things Management Level 5
Conflict Resolution Level 6 Project Coordination Level 5
Corporate Governance Level 6 Staff Performance Management Level 5
Data Synthesis Level 6
Technology Infrastructure Management and
Integration
Level 5
GENERIC SKILLS AND COMPETENCIES TOP 5
Communication Advanced Leadership Advanced
Decision Making Advanced Resource Management Advanced
Global Mindset Advanced
50
51
Notes
52
53
Overview of Technical Skills
and Competencies
TSC Category TSC Title TSC Description
Proficiency Levels
1 2 3 4 5 6
Audit
Management
Workplace Safety
and Health Audit
Programme
Management
Manage the WSH audit programme to ensure compliance
to organisational audit procedures and legal requirements
Workplace Safety
and Health
Audit System
Management
Establish the policies and work procedures to ensure
organisation’s compliance to audit requirements
Big Data
Analytics
Data Synthesis Analyse data to monitor the processes for operations or
process flow optimisation
Business
Development
Business
Negotiation
Engage stakeholders in accordance to established
protocols to achieve business goals
Business
Presentation
Delivery
Deliver effective and engaging presentations for a variety
of audiences
Workplace Safety
and Health
Business Case
Development
Identify new ways to better meet the needs of existing
Workplace Safety and Health (WSH) practices and ensure
these work in an integrated fashion and bring benefits to
the organisation
General
Management
Innovation
Management
Manage organisation's ability to respond to internal and
external opportunities by using creativity to introduce new
ideas, processes and products
Change
Management
Manage organisational change management systems to
drive organisational success and outcomes by preparing,
equipping and supporting adoption of change
Conflict Resolution Adopt organisation's conflict mediation guidelines to
find peaceful solutions to disagreements by evaluating
and implementing resolution approaches and analysing
mediation outcomes
Corporate
Governance
Establish organisational frameworks to ensure
stakeholder interests are balanced and aligned with
regulatory frameworks and organisational objectives
Financial Budgeting Prepare organisational budgets to support short and long
term business plans through forecasting, allocation and
financial policy settings
Staff Performance
Management
Maximise employee performance to meet business
goals by aligning organisational objectives with internal
processes, creating learning and development for staff
and providing systems of feedback and support
Stakeholder
Management
Manage organisation's key stakeholders, strategic
partners and investors to maintain high levels of
engagement by identifying needs, setting service
standards and resolving issues in accordance with
organisational procedures
Technical Skills and Competencies (TSCs)
Overview of Technical Skills
and Competencies
TSC Category TSC Title TSC Description
Proficiency Levels
1 2 3 4 5 6
Hazards
Management
Asbestos Removal Formulate an asbestos removal plan for the removal of
asbestos from the workplace to minimise exposure and
protect the health of all involved
Asbestos Risk
Management
Formulate a management plan and implement control
measures for the management of asbestos
Biological Hazards
Management
Assess the necessary control measures including facility
control, equipment control, safe practices and procedures
and the use of personal protective equipment to help
ensure biosafety at the workplace
Confined Space
Management
Assess safety when working in confined spaces under the
relevant regulations
Ergonomic Hazards
Management
Evaluate risks due to ergonomics at the workplace and
measure the impact of ergonomics to employees
Hazard Control in
Laser Devices
Manage and control laser hazards from laser devices to
ensure safety and to fulfil the licensing requirements for
such devices
Hazardous
Substances Impact
Evaluation
Manage relevant information for the evaluation of the
health effects caused by hazardous substances commonly
found at the workplace to initiate timely intervention
actions
Hazardous
Substances
Management
Manage processes and procedures for the sampling of
hazardous substances and exposure at the workplace
Hazards
Identification
Implement a systematic approach for hazard identification
and risk assessment to effectively eliminate or reduce
risks
Indoor Air Quality
Management
Manage indoor air quality (IAQ) through the identification
and analysis of IAQ problems
Local Exhaust
Ventilation System
Management
Apply a design and qualitative approach to assess the
effectiveness, performance and compliance of the local
exhaust ventilation system
Noise and Vibration
Control
Manage noise and vibration control measures and
assessment of control measures to prevent ill health
effects at the workplace
Noise and Vibration
Monitoring
Manage noise and vibration monitoring and assessment of
monitoring to prevent ill health effects at the workplace
Radioactive
Materials and
Irradiating
Apparatus
Management
Manage radioactive materials and irradiating apparatus to
ensure radiation safety at the workplace
Skin Exposure Risk
Management
Manage risks resulting from exposure to workplace
hazards and identify the hazards that may cause injury to
the skin
Thermal Stressors
Management
Manage human physiological response to thermal
environment, approaches and methods of evaluating
thermal risks and the control measures for the mitigation
of the heat stress and their health effects
Technical Skills and Competencies (TSCs)
54
55
TSC Category TSC Title TSC Description
Proficiency Levels
1 2 3 4 5 6
Network
Technology
Management
Internet of Things
Management
Interrelate computing devices, equipment and machines’
data in a networked environment to provide specific
solutions
Operational
Control
Implementation
Behavioural Safety
Management
Manage behavioural safety programmes in an organisation
Emergency
Response
Management
Manage emergency response plans for the range of
contingencies affecting the various industries
Human Factors in
Job Design
Identify and mitigate risks of incidents and/or accidents
caused by human factors
Risk Management Apply appropriate methodologies to assess workplace
safety and health risks within an organisation
Workplace Health
Management
Implement the necessary control measures to measure
health hazards and ensure workplace health at the
workplace
Workplace Safety
and Health Control
Measures
Identify lapses in workplace safety and health within an
organisation and put in place reasonabe practical control
measures based on the Hierarchy of Control
Workplace Safety
and Health Culture
Management
Create and maintain a workplace safety and health culture
based on a common set of attitudes, behaviours, and
competencies
Workplace Safety
and Health Incident
Management
Apply a systematic and objective approach in workplace
incident and accident investigations which include
responding, reporting, gathering data and information,
root cause analyses, implementation and review of
corrective and preventive measures, to prevent recurrence
of incidents and accidents
Workplace Safety
and Health
Performance
Management
Establish and monitor indicators measuring effectiveness
of workplace safety and health policies and work
procedures in preventing incidents and safeguarding
employees
Project
Management
Project
Coordination
Coordinate project activities and workflows in
collaboration with project teams and relevant
stakeholders, as determined by project plans, to fulfil
expected project outcomes and objectives
Quality
Management
Exposure and
Risk Management
Measure and assess the risks due to hazardous
substances at the workplace
Technical Writing Apply technical writing approaches to communicate
complex information and enable actions in pursuit of
defined project goals
Technology
Management
Cloud Computing
Application
Manage cloud computing technologies in order to offer
a collaborative framework with centralised storage and
contact points, fewer visibility barriers, and opportunities
to enact simplified, standardised processes
Technology
Application
Apply and integrate evaluated technologies into
organisation operations or processes to achieve desired
outcomes
Technology
Infrastructure
Management and
Integration
Evaluate latest available technologies to integrate into
existing operations so as to improve customer service,
reduce costs and streamline supply chains
Technical Skills and Competencies (TSCs)
TSC Category TSC Title TSC Description
Proficiency Levels
1 2 3 4 5 6
Workplace
Safety and
Health
Management
Workplace Safety
and Health
Management in
Chemical, Process,
Pharmaceutical
Industries and
Laboratories
Manage the operational issues associated with the control
and put in place appropriate risk control measures in
the chemical, process, pharmaceutical industries and
laboratories industry
Workplace Safety
and Health
Management
in Construction
Industry
Manage the operational issues associated with the control
and put in place appropriate risk control measures in the
construction industry
Workplace Safety
and Health
Management in
Manufacturing
Industry
Manage the operational issues associated with the control
and put in place appropriate risk control measures in the
manufacturing industry
Workplace Safety
and Health
Management in
Marine Industry
Manage the operational issues associated with the control
and put in place appropriate risk control measures in the
marine industry
Workplace Safety
and Health
Management in
Service Industry
Manage the operational issues associated with the control
and put in place appropriate risk control measures in the
service industry
Workplace Safety
and Health Policy
Development
Develop organisational workplace safety and health
policies to ensure compliance with national regulations by
applying knowledge of regulations and staying abreast of
regulatory changes and practices
Workplace Safety
and Health
Supervision
in Tunnelling
Construction
Apply appropriate control and safety measures when
supervising deep excavation and tunnelling construction
works common safety
Workplace Safety
and Health System
Management
Develop Workplace Safety and Health (WSH) frameworks
and implement procedures and practices to ensure a safe
and reliable workplace environment
Technical Skills and Competencies (TSCs)
Overview of Technical Skills
and Competencies
Overview of Technical Skills
and Competencies
56
57
Overview of Technical Skills
and Competencies
Level Responsibility (Degree
of supervision and
accountability)
Autonomy (Degree of
decision-making)
Complexity (Degree of
difficulty of situations
and tasks)
Knowledge and Abilities (Required to support
work as described under Responsibility,
Autonomy and Complexity)
6 Accountable for
significant area of work,
strategy or overall
direction
Empowered to chart
direction and practices
within and outside
of work (including
professional field/
community), to achieve/
exceed work results
Complex • Synthesise knowledge issues in a field of work
and the interface between different fields, and
create new forms of knowledge
• Employ advanced skills, to solve critical
problems and formulate new structures,
and/or to redefine existing knowledge or
professional practice
• Demonstrate exemplary ability to innovate,
and formulate ideas and structures
5
Accountable for
achieving assigned
objectives, decisions
made by self and others
Provide leadership
to achieve desired
work results; Manage
resources, set
milestones and drive
work
Complex • Evaluate factual and advanced conceptual
knowledge within a field of work, involving
critical understanding of theories and
principles
• Select and apply an advanced range of
cognitive and technical skills, demonstrating
mastery and innovation, to devise solutions to
solve complex and unpredictable problems in
a specialised field of work
• Manage and drive complex work activities
4 Work under broad
direction
Hold accountability for
performance of self and
others
Exercise judgment;
Adapt and influence
to achieve work
performance
Less routine • Evaluate and develop factual and conceptual
knowledge within a field of work
• Select and apply a range of cognitive and
technical skills to solve non- routine/abstract
problems
• Manage work activities which may be
unpredictable
• Facilitate the implementation of innovation
3
Work under broad
direction.
May hold some
accountability for
performance of others,
in addition to self
Use discretion in
identifying and
responding to issues,
work with others and
contribute to work
performance
Less routine • Apply relevant procedural and conceptual
knowledge, and skills to perform differentiated
work activities and manage changes
• Able to collaborate with others to identify
value-adding opportunities
2 Work with some
supervision
Accountable for a
broader set of tasks
assigned
Use limited discretion
in resolving issues or
enquiries. Work without
frequently looking to
others for guidance
Routine • Understand and apply factual and procedural
knowledge in a field of work
• Apply basic cognitive and technical skills to
carry out defined tasks and to solve routine
problems using simple procedures and tools
• Present ideas and improve work
1
Work under direct
supervision
Accountable for tasks
assigned
Minimal discretion
required. Expected to
seek guidance
Routine • Recall factual and procedural knowledge
• Apply basic skills to carry out defined tasks
• Identify opportunities for minor adjustments
to work tasks
General Descriptors for Technical Skills and Competencies (TSCs)
Overview of Generic Skills
and Competencies
GSC GSC Description
Proficiency Levels
Basic Intermediate Advanced
Communication
Convey and exchange
thoughts, ideas
and information
effectively through
various mediums and
approaches.
Communicate
information with others
to respond to general
inquiries and to obtain
specific information.
Articulate and discuss
ideas and persuade
others to achieve
common outcomes.
Negotiate with others
to address issues
and achieve mutual
consensus.
Computational
Thinking
Develop and use
computational models,
tools and techniques
to interpret and
understand data, solve
problems and guide
decision-making.
Use computational
models, tools and
techniques to identify
patterns in a problem
and develop a solution.
Modify existing
computational models,
tools and techniques
to develop different
solutions.
Develop and create
computational models,
tools and techniques to
implement new solutions
and apply to other
problems.
Creative Thinking
Adopt a fresh
perspective to combine
ideas or information
in new ways and make
connections between
seemingly unrelated
fields to create new
ideas and applications.
Connect ideas or
information from related
fields or applications to
address an immediate
issue.
Connect or combine
ideas or information
from unrelated fields or
applications to generate
multiple ideas to bring
about a specific outcome.
Create original
applications or ideas to
reveal new possibilities
and reshape goals
through high level
of innovativeness.
Decision Making
Choose a course of
action from various
alternatives using a
reasoned process to
achieve intended goals.
Make decisions of simple
or routine nature to
achieve intended goals
using given information
and guidelines.
Make decisions in a
complex setting to
achieve intended goals
using a structured
process and multiple
sources of available
information.
Make decisions in a
volatile and ambiguous
setting using a
structured process
and limited sources of
available information to
achieve intended goals.
Developing
People
Help others to learn
and develop their
capabilities to enhance
their performance and
achieve personal or
professional goals.
Use demonstration
and explanation to
teach a familiar task
to inexperienced co-
workers.
Provide coaching to
others to develop their
skills and knowledge
on their jobs to enhance
performance.
Provide mentorship
to help others in their
professional and
personal development
to improve performance
and further their
careers.
Digital Literacy
Use ICT tools,
equipment and
software to create,
evaluate and share
information digitally
with others.
Perform basic functions
using software
programmes pertaining
to computer operating
systems and file
management, and search
online information.
Use available software
features to create
and edit documents,
customise templates
and reports and evaluate
online information.
Use available software
features to enhance
documents, analyse
and manipulate data,
and use ICT to organise,
share and communicate
information clearly and
coherently.
Global Mindset
Awareness of diversity
across global cultures
and markets. Seek
opportunities to adopt
successful practices
and ideas.
Demonstrate
understanding of
global challenges and
opportunities and how to
transfer best practices
across cultures. Respect
cultural differences
and needs of a diverse
workforce.
Develop global networks
and manage virtual
relationships while
balancing both local and
global perspectives.
Adopt a local and global
perspective when
making decisions.
Build the organisation’s
capabilities to compete
in a global environment.
Manage tension
between corporate
requirements, global and
cultural differences.
Generic Skills and Competencies (GSCs)
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59
Overview of Generic Skills
and Competencies
GSC GSC Description
Proficiency Levels
Basic Intermediate Advanced
Interpersonal
Skills
Manage relationships
efficiently and
communicate with
others effectively
to achieve mutual
consensus and
outcomes.
Recognise own
internal feelings and
emotional states to
manage interpersonal
relationships in social
situations.
Detect and decipher
emotions of others to
manage interpersonal
relationships in social
situations.
Influence, guide and
handle others’ emotions
to build instrumental
relationships and
manage conflicts and
disagreements.
Leadership
Lead others to achieve
objectives in the
most effective way.
Provide an inclusive
workplace that
cultivates workplace
relationships and
teamwork, and foster
the development of
others.
Demonstrate
professionalism to set
a good example at peer
level. Support others
through own initiative
and enthuse others
through own positive
and energetic approach.
Lead by example at
team level. Encourage
and guide others to
adopt a point of view,
make changes or take
action. Provide a team
environment that
facilitates relationships
building, teamwork
and the development of
others.
Lead by example at
organisational level.
Inspire, motivate
and guide others to
adopt a point of view,
make changes or take
action. Cultivate an
open, cooperative
and collaborative
learning culture for the
organisation.
Lifelong
Learning
Seek out opportunities
to enhance one’s
knowledge and skills.
Access and acquire
new knowledge and
skills actively for
continual learning.
Organise and manage
own learning by setting
learning targets. Identify
learning approaches to
achieve work or career
goals.
Engage in collaborative
learning by discussing
one’s learning with
others and soliciting
feedback to continually
improve oneself.
Conduct self-reflective
practices to review one’s
learning to facilitate
continual growth
in one’s career or
profession.
Managing
Diversity
Work well with people
from different ethnic,
social, cultural
and educational
backgrounds and
understand the
concerns and interests
of diverse work
groups.
Demonstrate sensitivity
to the cultural
characteristics, values,
beliefs, and behaviors
of another ethnic or
cultural group.
Build relationships
with different ethnic
or cultural groups by
engaging in cross-
cultural cooperative
projects.
Manage conflicts arising
from different ethnic
or cultural groups and
work effectively in
cross-cultural settings.
Problem Solving
Generate feasible and
efficient solutions to
solve problems and
capitalise on new
opportunities.
Identify easily
perceivable problems
and follow given
guidelines and
procedures to solve the
problems.
Identify less perceivable
problems and use
problem solving tools and
techniques to solve the
problems.
Anticipate potential
problems beyond the
current scope and
apply higher order
problem solving tools
and techniques to
turn problems into
opportunities.
Resource
Management
Efficient and effective
deployment and
allocation of resources
when and where they
are needed. Include
planning, allocating
and scheduling of
resources to tasks,
which typically include
manpower, machines,
money and materials.
Use resources to ensure
optimum and efficient
use of resources.
Deepen insights into the
planning, allocation and
deployment of resources
to anticipate needs.
Plan the allocation
and deployment of
resources efficiently and
effectively.
Establish strategies
for the allocation
and deployment of
resources efficiently and
effectively.
Generic Skills and Competencies (GSCs)
Overview of Generic Skills
and Competencies
GSC GSC Description
Proficiency Levels
Basic Intermediate Advanced
Sense Making
Organise and analyse
data and information
accurately to identify
relationships and
detect patterns and
trends to gain insights
for decision-making.
Identify relationships
and linkages within
different components
of data.
Interpret data to
uncover patterns and
trends between various
sources of data.
Analyse data
relationships, patterns
and trends to gain
important insights
and make informed
decisions.
Service
Orientation
Commit to exceeding
both internal and
external customers’
needs. Proactively
identify customer needs
and sustain a culture
of service excellence
within the organisation.
Exceed customer
needs and expectations
and handle service
challenges with a positive
mindset. Demonstrate
an understanding of the
organisation’s service
vision, mission and
values.
Anticipate customer
needs and expectations
and elicit feedback
from customers to
improve service. Build
relationships with
customers to create and
sustain customer loyalty.
Model, lead, train and
motivate staff with a
focus on sustaining a
culture that encourages
commitment to service
excellence and high
performance.
Teamwork
Work collaboratively
and effectively with
others to contribute to
group efforts to achieve
identified objectives.
Contribute to a positive
and cooperative working
environment by fulfilling
own responsibilities and
providing support to co-
workers to achieve team
goals.
Facilitate work team
activities, provide
assistance and support
needed by team members
and promote ownership
and commitment among
team members to work
goals to improve team
performance.
Establish teams, design
and assess tasks to
continually improve
team effectiveness and
cultivate a sense of
organisational ownership
and a cooperative
working environment.
Transdisciplinary
Thinking
Understanding of
concepts across
multiple disciplines,
with the capacity
to synthesise the
knowledge and insights
to guide decisions and
foster cooperation.
Research and adapt
concepts from outside
one’s field of expertise
to supplement one’s
core knowledge and
proficiency.
Co-relate material from
diverse knowledge
bases to guide decisions
and policy making.
Participate in reflective
and trans-disciplinary
communities within and
outside the organisation.
Synthesise knowledge
and insights across
disciplinary boundaries
to aid strategic decisions
and foster cooperation
within and outside of the
organisation.
Virtual
Collaboration
Use online collaborative
communication tools
to work as teams to
accomplish tasks or
projects.
Participate and
contribute in a virtual
team. Set up appropriate
online collaborative
tools and supporting
equipment.
Use interactive
collaborative tools to
foster cohesion and
commitment among
virtual team members to
achieve goals. Keep up-
to-date with innovative
online collaborative
tools and applications to
enhance one’s proficiency
in engaging in virtual
collaboration.
Leverage on diverse
team talent, latest
online collaborative
technologies and virtual
platforms to produce
collaborative behaviour
and achieve technological
savviness in virtual
collaboration.
Generic Skills and Competencies (GSCs)
60
61
Supporting Organisations
and Acknowledgements
We would like to thank the following organisations and partners for their support and contributions in the
development and validation of the Skills Framework for Workplace Safety and Health:
In addition, we would like to express our gratitude to the following stakeholders and partners for their
contribution to the development of the Skills Framework for Workplace Safety and Health:
• Individuals who have agreed to share their personal career stories
• The Unions who have provided their views and support on behalf of their members
• The Industry Association and Professional Bodies for sharing their business and members’ perspectives
• Various Government and Government-Linked Agencies for their assistance
• Education and Training Providers for the inputs on skills and competencies development
• Organisations for their contributions in the development and validation of the Skills Framework for
Workplace Safety and Health
Added Advantage Asia Pte Ltd
Aedge Services Pte Ltd
Ascendas Consulting Pte Ltd
Bok Seng Logistics Pte Ltd
Bond M&E Pte Ltd
C&W Services (S) Pte Ltd
Cameron (Singapore) Pte. Ltd., A Schlumberger
Company
Changi Airport Group (Singapore) Pte Ltd
Chevrons
CHH Construction System Pte Ltd
CIBA Vision Asian Manufacturing &
Logistics Pte Ltd
CYC International
Erect Group(s) Pte Ltd
ExxonMobil Asia Pacific Pte Ltd
Faesol Pte Ltd
Globaltronic Precision Pte Ltd
Go-Ahead Singapore
Grandpark City Hall
Hubble
IBM
Infineon Technologies Asia Pacific PL
JEP Precision Engineering Pte Ltd
Jetstar Asia Airways Pte Ltd
John Holland Pte Ltd
Keppel FELs Limited
Keppel Infrastructure Services Pte Ltd
Lendlease Asia Holdings
Mao Sheng Quanji Construction Pte Ltd
Marina Bay Sands Pte Ltd
National University Hospital
Panoply Services Pte Ltd
Rockwell Automation
Rolls-Royce Singapore
Rotary Engineering Pte. Ltd
Safran Singapore Pte Ltd
SBS Transit
SC2 Pte Ltd
Sembcorp Industries Ltd (SUT Div)
Sembcorp Marine Integrated Yard Pte Ltd
Sembwaste Pte Ltd
Singapore General Hospital
Singapore Power Ltd
Singapore Technologies Marine Ltd
SMRT Corporation Ltd
ST Healthcare Pte Ltd
ST Logistics Pte Ltd
Teambuild Engineering & Construction Pte Ltd
Tech Offshore Marine (S) Pte Ltd
TechGems Engineering & Construction Pte Ltd
Tetra Pak
Tiong Seng Contractors Pte Ltd
UTAC Manufacturing Services Singapore Pte Ltd
Veolia ES Singapore Pte Ltd
Vital Connectors 3.0
Woodlands Transport
WS Engineering & Fabrication Pte Ltd
Wyeth Nutritionals (Singapore) Pte Ltd
Notes
Occupational Hygienist
Occupational Hygiene Officer
Lead Workplace Safety and Health
Auditor
Workplace Safety and Health
Auditor
Job Roles
Monthly Gross Wage
25th Percentile ($) 75th Percentile ($)
Operational Control
Workplace Safety and Health Supervisor 2,006 3,013
Workplace Safety and Health Coordinator 3,200 4,177
Workplace Safety and Health Officer 4,303 5,842
Senior Workplace Safety and Health Officer 6,007 8,892
Workplace Safety and Health Manager 8,561 13,404
Occupational Hygiene Officer 4,063 5,837
Occupational Hygienist 6,612 9,170
System Audit
Lead Workplace Safety and Health Auditor/ Workplace Safety and Health Auditor 9,542 12,328
Corporate
Director/Senior Regional Manager/Senior Corporate Manager 12,420 16,491
Senior Vice President/Vice President/Assistant Vice President 17,475 27,918
SKILLS FRAMEWORK FOR WORK PLACE SAFETY AND HEALTH
Career Pathways
OPERATIONAL CONTROL SYSTEM AUDIT CORPORATE
Senior Vice President/
Vice President/
Assistant Vice President
Director/
Senior Regional Manager/
Senior Corporate Manager
Workplace Safety and Health
Manager
WSQ GRADUATE
CERTIFICATE IN WSH
Senior Workplace Safety and Health
Officer*
* Please refer to the Ministry of Manpower website at
www.mom.gov.sg/workplace-safety-and-health/wsh-professionals
for WSH Officers’ required qualifications and registration requirements.
The Career Map serves as a reference to reflect the available job roles and possible career pathways in the various
sectors, which may vary depending on each company’s structure and business context. The career progression
pathways would depend on individual performance, capability, experience, aspiration, as well as company needs.
Workplace Safety and Health
Supervisor
Workplace Safety and Health
Coordinator
Lateral Progressions
LEGEND
Workplace Safety and Health
Officer*
Attainment of competencies
and professional qualifications
to progress
Vertical Progressions
62
Wage Information
Wage Survey conducted by Mercer (Singapore) Pte Ltd, commissioned by SkillsFuture Singapore Agency
Notes:
1) Monthly Gross Wage refers to the sum of the basic wage, overtime payments, commissions, allowances, and other regular cash
payments. It is before deduction of employee CPF contributions and personal income tax, and excludes employer CPF contributions,
bonuses, stock options, other lump sum payments and payments-in-kind.
2) 25th Percentile Wage refers to the wage level which divides the bottom 25% of wage earners from the rest.
3) 75th Percentile Wage refers to the wage level which divides the top 25% of wage earners from the rest.
SKILLS FRAMEWORK
FOR WORKPLACE SAFETY
AND HEALTH
Career Pathways
Scan this QR code to find out more
about the Skills Framework for
Workplace Safety and Health
PUBLISHED IN OCTOBER 2019
