A: Instacart can deliver in as little as one hour. You can also schedule for a later date
up to seven days in advance.
7. Q: How much does the Instacart delivery cost?
A: Delivery is free for your first Instacart order. After the first Instacart order, the
delivery costs start at $3.99 for a two hour delivery with a purchase of $35 or more or
$7.99 if the order is under $35. Orders with 10 items or less may be eligible for one-
hour delivery at $5.99 or $9.99.
8. Q: What are the Instacart delivery hours?
A: Instacart delivers from 9am to 11pm daily, depending on store hours. On holidays,
Instacart’s delivery hours are subject to store holiday hours. Customers can view
available delivery times for their area at checkout and from the shopping cart on the
Instacart.com site.
9. Q: What H-E-B assortment will be available on the Instacart site?
A: The assortment on Instacart will be similar to what is available in-store with the
exception of a few categories. For example, magazines, gift cards, greeting cards and
tobacco will not be available on Instacart.
10. Q: What if I want to order an item that is not available on the Instacart site?
A: If you would like to order items that you don’t see on the Instacart site, you can
create a special request. On the Instacart site, there will be an option to Add Special
Request. When you select this option, a pop up will appear where you can describe
the product that you’re looking for, the desired price range, as well as the quantity and
weight. You can even upload a photo for the Instacart Personal Shopper’s reference.
Instacart keeps track of special requests.
11. Q: What steps can the Instacart Personal Shopper take when an item is out of
stock in the store?
A: During checkout on the Instacart site, you can select replacement items in case the
items you have ordered are out of stock. Instacart recommends a replacement item
and you can either opt in, select an alternate item or indicate that they do not want a
replacement if that item is out of stock.
When a product is out of stock at the H-E-B store location, the trained Instacart
Personal Shoppers will do their best to replace the item with a similar item. If you give
permission, the Instacart Personal Shopper will call you from the store to confirm
replacement items. At the point of delivery, the Instacart Personal Shopper will review
any out of stock or replacement items.