For more information about working with Private DNS zones, see Private DNS with Red Hat Ansible
Automation Platform on Microsoft Azure on the Red Hat customer portal.
Microsoft Azure Policy
In some situations, using Azure Policy to enforce, for example, tagging rules and conventions, can
adversely affect the Resource Group where the components of Ansible Automation Platform on
Microsoft Azure reside. The enforcement of Azure Policy could prevent changes, impact operations, or
block deployment of new components in the Resource Group. These situations are identified by Red Hat
during maintenance or daily operations. You must exclude the enforcement of Azure Policy, for example
by using exceptions, on resources associated with the managed application.
For more information about working with Azure Policy, see the Azure Policy and Ansible on Azure article
on the Red Hat customer portal.
5.1. LIMITED SUPPORT STATUS
Customers may implement Azure infrastructure changes or policies that negatively affect the
functionality of the service and Red Hat’s ability to monitor and service it. In such scenarios, the
deployment can transition into a limited support status. A deployment may move to a limited support
status for many reasons, including the following scenarios:
Inactive Ansible subscription(s)
Red Hat issues subscription entitlements through the application deployment process. The
entitlement expires one year after it is issued. Customers are emailed prior to expiration to renew the
entitlement. This process will issue a new entitlement for the next year and can be imported into
Ansible Automation Platform.
Failure to renew
When an entitlement expires, customers can continue to use Ansible Automation Platform on
Microsoft Azure. However, Red Hat support will require a valid entitlement before assisting with
support issues.
Changes to customized policies
Ansible Automation Platform on Microsoft Azure runs on infrastructure within a customer’s Azure
tenant. This means that customer Azure policies can affect the deployment and function of the
platform. Given the flexibility of Azure policy definitions, it is impossible to list all policies that can
cause infrastructure or operational issues with the platform. When those events happen, the Red Hat
SRE team can help identify the policy causing the issue, and suggested remediation. That
remediation may require customer policy changes in order for the managed application to function
correctly.
Failure to remediate
When a policy conflict arises, the Red Hat team will attempt to reach out to the customer to
remediate. Some of these changes are time sensitive and can impact the platform’s operational
function. Red Hat SRE team maintenance and upgrades tasks will be on hold until the customer
resolves the policy issues.
Changes to firewall and network configurations
When configuring egress routes from Ansible Automation Platform on Microsoft Azure, customers
are required to route traffic to a set of domains on the public internet used for the deployment,
monitoring and maintenance of the platform.
Failure to set up
The Ansible Automation Platform on Managed Azure will be in a state where it cannot be