Written Statement of

WRITTEN STATEMENT OF

NINA E. OLSON

NATIONAL TAXPAYER ADVOCATE

HEARING ON

TAX FILING SEASON UPDATE:

CURRENT IRS ISSUES

BEFORE THE

COMMITTEE ON FINANCE

UNITED STATES SENATE

APRIL 15, 2010

TABLE OF CONTENTS

I. Filing Season Issues................................................................................................2

A. IRS Toll-Free Telephone Service Is Inadequate to Meet Taxpayer Needs.......2

B. The First-Time Homebuyer Credit (FTHBC) Presents Challenges for the IRS

and Taxpayers Alike. ..................................................................................................5

1. The Statutory Complexity of the FTHBC Creates Opportunities for Taxpayer

Errors. ......................................................................................................................5

2. FTHBC Procedures and Filing Requirements Cause Taxpayer Confusion and

Lengthy Processing Delays......................................................................................8

3. Administering the FTHBC May Require the IRS to Divert Resources from its

Core Work..............................................................................................................10

4. IRS Reliance on Third-Party Data for Some FTHBC Math Error and

Repayment Determinations May Lead to Incorrect Determinations That Negatively

Impact Taxpayers...................................................................................................11

C. The IRS Is Experiencing a High Rejection Rate of Returns Claiming the

Making Work Pay (MWP) Credit Due to Improper Reporting of Economic Recovery

Payments (ERPs). ....................................................................................................12

1. Schedule M Returns Are Experiencing a High E-File Reject Rate and

Unnecessary Delays in Processing and Refund Delivery. ..................................... 13

2. The IRS Did Not Anticipate the Need for a Method for Taxpayers and

Practitioners to Verify the Receipt and Amount of ERPs........................................ 15

D. Refundable Credits and Other Social Programs Run Through the Tax Code

Raise Questions About the Sufficiency of IRS Resources and Suggest that the IRS’s

Dual Duties Should Be Reflected in Its Mission Statement....................................... 16

E. The IRS Return Preparer Initiative Is a Big Step Forward, But Several Statutory

Changes Would Be Helpful.......................................................................................17

F. The IRS Is Not Meeting the Needs of Low Income Taxpayers........................ 20

G. Where a Taxpayer Who Qualifies for the Earned Income Tax Credit Owes a

Past Tax Debt, the IRS Withholds Up to 100 Percent of Any Current Refund,

Undermining the Purpose of the EITC and Pushing the Taxpayer Deeper Into

Poverty...................................................................................................................... 22

H. The Treasury Department Should Conduct a Study to Determine How to

Reverse the “Pay Refunds First, Verify Eligibility Later” Approach to Returns

Processing. ............................................................................................................... 23

I. Status Update: IRS Identity Theft Procedures....................................................25

II. Other Issues........................................................................................................... 26

A. IRS Lien Filing Policies Are Unnecessarily Harming Taxpayers Without

Maximizing Tax Compliance – in Violation of the Intent of RRA ’98.......................... 26

1. Background.....................................................................................................26

2. Tax Liens Reduce a Taxpayer’s Credit Score and Can Be Devastating to the

Taxpayer’s Financial Viability................................................................................. 27

3. The Revenue Benefits of IRS Lien Filings Appear Limited. ............................27

4. A TAS Study Shows the IRS Cannot Accurately Measure NFTL Filing

Effectiveness.......................................................................................................... 28

5. Legislative History Shows Congress Wanted More Managerial Review of Lien

Filings, But the IRS Is Now Requiring Less Managerial Review. ...........................30

6. The IRS Rarely Withdraws Tax Liens Despite Explicit Statutory Authorization

to Do So and Despite the Fact that a Lien “Withdrawal” Is Far Less Damaging to

Taxpayers than a Lien “Release”. .......................................................................... 33

B. Despite IRS Commitments to Improve Accessibility of the Offer in Compromise

Program and Assist Financially Struggling Taxpayers, the IRS Last Year Accepted

the Lowest Number of Offers in a Decade................................................................36

C. IRC Section 6707A Should Be Amended Expeditiously to Ameliorate the

Unconscionable Impact It Is Having on Taxpayers. .................................................. 40

Chairman Baucus, Ranking Member Grassley, and distinguished Members of the

Committee:

Thank you for inviting me to testify today about the 2010 filing season and some of the

most serious problems taxpayers face in their dealings with the IRS.

To the extent

relevant, I will also suggest approaches to mitigate these problems.

Before I discuss taxpayer problems, I’d like to begin by praising the IRS for undertaking

what I consider a significant achievement – the initiative to improve standards in and

oversight of the return preparation industry. I began calling for preparer regulation in

2002 because I saw first-hand before I joined the government how incompetent or

unscrupulous preparers harmed taxpayers who trusted them and how their actions

undermined tax compliance. Since that time, there has been considerable

congressional support for preparer regulation. Senator Bingaman has sponsored

legislation to regulate return preparers, and this Committee has twice approved the

proposal without a dissenting vote.

Commissioner Shulman announced the initiative last June, and in January 2010, the

IRS issued a report setting out a blueprint of its plan.

The IRS is now working diligently

to implement the plan. The IRS and the Treasury Department recently issued proposed

regulations that will require all persons who are compensated for preparing, or assisting

in the preparation of, all or substantially all of a tax return to obtain a unique preparer

tax identification number (PTIN) in order to file tax returns, beginning next year.

Several additional regulations packages will be issued in the coming months. Although

the devil is in the details and there are still some important issues that need to be

resolved, I believe the IRS is headed in the right direction. I further believe this

initiative, when fully implemented, will improve tax administration significantly by helping

taxpayers locate qualified preparers, establishing clear requirements of competence

and ethics for preparers, and disciplining and even shutting down unqualified and

unethical preparers. Later in my testimony, I will provide additional detail and identify

potential legislative changes to supplement the initiative.

The views expressed herein are solely those of the National Taxpayer Advocate. The National

Taxpayer Advocate is appointed by the Secretary of the Treasury and reports to the Commissioner of

Internal Revenue. However, the National Taxpayer Advocate presents an independent taxpayer

perspective that does not necessarily reflect the position of the IRS, the Treasury Department, or the

Office of Management and Budget. Congressional testimony requested from the National Taxpayer

Advocate is not submitted to the IRS, the Treasury Department, or the Office of Management and Budget

for prior approval. However, we have provided courtesy copies of this statement to both the IRS and the

Treasury Department in advance of this hearing.

See H.R. 1528 (incorporating S. 882) (108

Cong.); S. 1321 (incorporating S. 832) (109

Cong.).

See IRS Publication 4832, Return Preparer Review (Dec. 2009).

Prop. Treas. Reg. § 1.6109-2, 75 Fed. Reg. 14539 (Mar. 26, 2010).

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I. Filing Season Issues

Overall, I believe the IRS has done a good job during the last two years as it

simultaneously has delivered on its core mission of providing taxpayer services and

collecting taxes while administering a number of economic stimulus programs, including

the issuance of economic stimulus payments in 2008 and the processing of claims for

the first-time homebuyer credit in 2009.

Not surprisingly, however, this combination of challenges – performing its core work,

administering social programs and economic stimulus provisions, and collecting taxes

against the backdrop of the highest unemployment rate in nearly three decades

– has

stretched the IRS too thin in certain areas.

In my testimony today, I will provide a taxpayer perspective regarding areas where I

believe the tax administration process can be improved.

A. IRS Toll-Free Telephone Service Is Inadequate to Meet Taxpayer

Needs.

Each year, tens of millions of taxpayers call the IRS seeking help with a wide variety of

issues, including account questions and tax-filing questions. There is no single “correct”

method for measuring the IRS’s effectiveness in answering taxpayer calls, but the most

common measure is the Customer Account Services Customer Service Representative

Level of Service, or “LOS,” which generally measures the percentage of calls that get

through to a representative among all callers seeking to do so. By this measure, the

IRS answered 87 percent of its calls in FY 2004. Since that time, the LOS has been

declining, plummeting to a low of 53 percent in FY 2008. In other words, IRS telephone

assistors in FY 2008 were unable to answer nearly half of all calls received.

In FY 2009, the LOS rebounded somewhat to about 70 percent, and the IRS’s target for

the current fiscal year is 71 percent. The IRS’s LOS for FY 2010 so far stands at 73

percent.

While answering 73 percent of calls is a vast improvement over 53 percent, it still

means the IRS is effectively failing to answer nearly three out of every ten calls it

receives from taxpayers seeking assistance. Equally disturbing, the IRS projects that

Economic Stimulus Act of 2008, Pub. L. No. 110-185, § 101, 122 Stat. 613 (2008); Housing and

Economic Recovery Act of 2008 (HERA), Pub. L. No. 110-289, § 3011, 122 Stat. 2654; American

Recovery and Reinvestment Act of 2009 (ARRA), Pub. L. No. 111-5, § 1006 in Division B, 123 Stat. 115.

See Bureau of Labor Statistics, Labor Force Statistics for the Current Population Survey (showing the

civilian unemployment rate at or over 10 percent for October, November, and December of 2009 for the

first time since 1983).

IRS Joint Operations Center (JOC), Enterprise Telephone Data, Snapshot Reports (Apr. 13, 2010)

(statistic based on data collected through the week of Apr. 10, 2010).

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among calls that do get answered, the average wait time for FY 2010 will be more than

11 minutes, up from about four-and-a-half minutes in FY 2007. For filing season 2010

to date (through April 3, 2010), the average wait time has been almost ten minutes.

This state of affairs led me to designate the level of service on the IRS toll-free lines as

the number one most serious problem for taxpayers in my 2009 Annual Report to

Congress.

Although hard to quantify, the impact of the IRS’s inability to answer taxpayer calls is

significant and has considerable downstream consequences:

• When taxpayers call the toll-free line with tax law questions and cannot get

through, some will just give up and not bother to file their tax returns. Others will

file inaccurate returns that require IRS follow-up action and taxpayer response.

• When taxpayers call the IRS after receiving notices proposing additional tax and

they cannot get through, some will not respond to the notices, requiring the IRS

to take further steps and potentially exposing the taxpayers to enforced collection

action. Others will write letters to the IRS, requiring IRS employees in the

Accounts Management (AM) function to respond.

In fact, many AM employees shuttle back and forth between handling paper

correspondence (including the processing of amended returns) and answering

telephone calls. When IRS employees dedicated exclusively to answering taxpayer

calls cannot handle the call volumes, AM employees are shifted from handling paper

correspondence to help out. Not surprisingly, as call volumes have increased and AM

employees have been moved to answer phone calls, paper correspondence inventories

have increased as well. The paper correspondence inventory rose from approximately

480,000 at the end of FY 2007 to almost 776,000 at the end of FY 2009 – a 62 percent

increase.

At the same time, the amount of overage correspondence has varied

considerably from a weekly low of 54,000 to a weekly high of more than 1.1 million.

To some degree, the combination of poor telephone service and slow correspondence

processing creates a vicious cycle: Taxpayers who cannot get through to the IRS by

phone send letters, causing more work for employees assigned to paper

correspondence and leading to correspondence backlogs and delays in processing

amended returns, while taxpayers who write to the IRS and do not receive timely

responses call the IRS to try to figure out what happened.

IRS JOC, Enterprise Telephone Data, Snapshot Reports (Apr. 13, 2010) (statistic based on data

collected through the week of Apr. 3, 2010).

See National Taxpayer Advocate 2009 Annual Report to Congress 4-16 (Most Serious Problem: IRS

Toll-Free Telephone Service Is Declining as Taxpayer Demand for Telephone Service Is Increasing).

IRS, Joint Operations Center Accounts Management Paper Inventory Adjustments Reports FY05,

FY07, FY09 (Oct. 30, 2009).

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As noted above, the sharp decline in the IRS’s ability to handle call demand and timely

process taxpayer correspondence is due primarily to the impact of the Economic

Stimulus Act of 2008 and other statutory changes that have increased the IRS’s work or

generated taxpayer questions. The following chart shows the level of call volumes and

the IRS’s success in answering calls since 2005.

IRS CUSTOMER ACCOUNT SERVICES (CAS) TOLL-FREE PHONE DATA

Fiscal

Year

CAS Net

Attempts

(in millions)

CAS Assistor

Answered

Calls

(in millions)

Customer Service

Representative

Level of Service

Average

Speed of

Answer

(in seconds)

Average

Speed of

Answer

(in minutes)

2005

64.5 33.4 82.6% 258 4.3

2006

64.2 33.2 82.0% 242 4.0

2007

67.4 33.8 81.3% 268 4.5

2008

150.6 40.4 52.8% 626 10.4

2009

93.7 39.0 70.0% 526 8.8

As this chart shows, call volumes ran at a fairly steady level of about 64 million to 67

million in the three years before the Economic Stimulus Act was passed in February

2008. During the balance of 2008 and into 2009, the IRS was flooded with stimulus-

related calls, receiving an all-time high of over 150 million calls in FY 2008. Note that

the IRS actually answered 20 percent more calls in FY 2008 than it had answered in FY

2007 (40.4 million vs. 33.8 million), yet the LOS declined from 81 percent to 53 percent

because the overall call volume increased by 123 percent (from 67.4 million to 150.6

million).

For these reasons, the decline in the IRS’s level of service is understandable from the

standpoint of resources. However, it is not an acceptable state of affairs from the

standpoint of the tens of millions of taxpayers seeking help. In his book, Many Unhappy

Returns: One Man’s Quest to Turn Around the Most Unpopular Organization in

America, former Commissioner Charles Rossotti addressed the importance of

maintaining a high level of service on the IRS’s toll-free lines:

Apart from the justifiable outrage it causes among honest taxpayers, I have

never understood why anyone would think it is good business to fail to

answer a phone call from someone who owed you money.

IRS, JOC Enterprise Telephone Data, Snapshot & Half Hourly Adherence Reports (Oct. 30, 2009).

Some calls are handled via automation and do not require the assistance of a customer service

representative. Automated calls are not shown in this chart.

Charles O. Rossotti, Many Unhappy Returns: One Man’s Quest to Turn Around the Most Unpopular

Organization in America 285 (2005).

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Let me be clear that I am not being critical of the IRS’s handling of the increased

telephone volume – it generally is applying its current resources appropriately and is

seeking new ways to use those resources more productively. However, to meet

taxpayer needs, to improve the ability of taxpayers to comply with tax law requirements

and respond to IRS notices, and to reduce the aggregate burden on the IRS when

taxpayers who can’t get through by phone contact the IRS through multiple channels

with the same question, I believe the IRS must be able to answer at least 85 percent of

taxpayer calls and keep taxpayers on hold for no longer than an average of five

minutes.

Recommendations

¾ I encourage the Committee on Finance to support sufficient additional funding for

the IRS toll-free lines so that the IRS will have the resources to achieve an LOS

of 85 percent and an average wait time of five minutes.

¾ I recommend that the IRS study its call and verification requirements to try to

identify opportunities to reduce the length of calls without shortchanging

taxpayers. During a recent meeting of an IRS advisory committee, for example,

a practitioner reported that when he calls the IRS, more than half of the call is

typically spent on authenticating his identity and the identity of the taxpayer he

represents and less than half is spent discussing his question. While this

observation reflects just one practitioner’s experience and the IRS must not

compromise the effectiveness of its authentication procedures, the IRS should

assess its authentication steps to determine whether the time spent on

authentication can be reduced without compromising security. For example, the

IRS could verify additional information via automation by asking taxpayers (or

their representatives) to key in certain data before an assistor gets on the line, as

many businesses ask their customers to do now. If the IRS can shave off five

percent to ten percent of average call time through better screening, the resulting

efficiency gain would be significant.

B. The First-Time Homebuyer Credit (FTHBC) Presents Challenges for

the IRS and Taxpayers Alike.

1. The Statutory Complexity of the FTHBC Creates Opportunities for

Taxpayer Errors.

The First-Time Homebuyer Credit (FTHBC) presents perhaps the most significant

challenge for the IRS and certain taxpayers this filing season.

The FTHBC was

To stimulate the housing market, Congress has enacted three laws over the last two years allowing

qualified first-time homebuyers to claim refundable credits on their tax returns. The laws, in order of

enactment, are the Housing and Economic Recovery Act of 2008 (HERA), Pub. L. No. 110-289, 122 Stat.

2654; the American Recovery and Reinvestment Act of 2009 (ARRA), Pub. L. No. 111-5, 123 Stat. 115;

- 6 -

designed largely to bolster the residential real estate market during the recession and

continuing economic downturn.

To claim the FTHBC, however, taxpayers must

navigate a complex set of rules. The statutory and procedural complexity of the FTHBC

is illustrated by the following table, which outlines the differing eligibility rules and other

provisions among the enacted versions:

[REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

and the Worker, Homeownership, and Business Assistance Act of 2009 (WHBAA), Pub. L. No. 111-

92,123 Stat. 2984.

Associated Press, Northeast Home Sales Post 13 Pct. Annual Increase, The New York Times,

available at http://www.nytimes.com/aponline/2010/03/23/business/AP-US-Home-Sales-Northeastern-

Cities.html (Mar. 23, 2010) (last visited Apr. 7, 2010).

Table excerpted from IRS Job Aid (Mar. 31, 2010).

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Housing Economic

Recovery Act of 2008

American Recovery

Reinvestment Act

Worker, Homeownership and

Business Assistance Act

Credit

Amount

Lesser of:

• $7,500 ($3,750 for

MFS), or

• 10% of purchase price

Lesser of:

• $8,000 ($4,000 for

MFS), or

• 10% of purchase

price

• First-time homebuyers –

lesser of:

• $8,000 ($4,000 for

MFS), or

• 10% of purchase price

• Long-time resident – lesser

of:

• $6,500 ($3,250 for

MFS), or 10% of

purchase price

Eligible Time

Period

Home purchased between

04/09/08 – 12/31/08

Home purchased

between 01/01/09 –

11/06/09

Home purchased between

11/07/09 - 04/30/2010

Basic

Eligibility

Requirements

• First-time homebuyer

• Purchasing principal

residence

• Cannot be acquired

from a spouse or

related person

• Located in the U.S.

• First-time homebuyer

• Purchasing principal

residence

• Cannot be acquired

from a spouse or

related person

• Located in the U.S.

• First-time homebuyer or

long-time resident

homebuyer

• At least 18 years of age on

the date of purchase

• Purchasing principal

residence

• Cannot be acquired from a

spouse or related person

• Located in the U.S.

Who Is a

First-Time

Homebuyer

or Long-Term

Resident

Must not have owned a

principal residence during

the previous 3 years,

ending on the date of

purchase.

Must not have owned a

principal residence during

the previous 3 years,

ending on the date of

purchase.

• First-time homebuyer –

Must not have owned a

principal residence during

the previous 3 years,

ending on the date of

purchase.

• Long-time resident – Must

have owned and used the

same home as a primary

residence for at least 5

consecutive years of the 8-

year period ending on the

date of purchase.

Phase Out of

Credit

Credit phases out between:

• $75,000 - $95,000

• $150,000 - $170,000

(MFJ)

Credit phases out

between:

• $75,000 - $95,000

• $150,000 - $170,000

(MFJ)

Credit phases out between:

• $125,000 - $145,000

• $225,000 - $245,000

(MFJ)

Repayment of

Credit

Credit must be paid back

over 15 years beginning in

the 2

year after the year in

which the residence is

purchased.

None required as long as

home remains principal

residence for 36 months

after purchase date.

None required as long as home

remains principal residence for

36 months after purchase date.

When to

Claim Credit

For purchases in 2008,

credit can be claimed on

2008 return.

For purchases in 2009,

credit can be claimed on

2009 return or on an

amended 2008 return.

For purchases in 2009, credit

can be claimed on 2009 return

or on an amended 2008 return.

For purchases in 2010, credit

can be claimed on 2009 or

2010 return.

- 8 -

As the above table shows, taxpayers must make numerous determinations to ascertain

for which credit and what amount they are eligible. Each of these requirements creates

a risk that the taxpayer will make an error.

Even the eligibility dates are complex. For example, a taxpayer could satisfy the

contract date deadline yet, for reasons outside his or her control, not meet the closing

date deadline, and thus become ineligible to receive the FTHBC. I predict that the two

different repayment requirements – 15 years and none – will lead to considerable

frustration from affected taxpayers about the perceived arbitrariness and inconsistency

of this provision, beginning in the 2011 filing season when taxpayers who received the

credit under the 2008 legislation must begin paying it back. Taxpayers may direct their

frustration at the IRS, even though the IRS is simply administering the law’s complex

requirements as enacted.

At the same time that honest taxpayers find themselves making inadvertent errors, the

large dollar amount of the credit has proven an attractive target for persons seeking to

perpetrate fraud on the tax system. Not surprisingly, the significant size of the FTHBC

has resulted in a significant number of fraudulent claims. As of February 2010, the IRS

reported that it was investigating 185 criminal schemes involving the FTHBC.

2. FTHBC Procedures and Filing Requirements Cause Taxpayer

Confusion and Lengthy Processing Delays.

Taxpayers may claim the FTHBC on original or amended 2008, 2009, or 2010 returns

by attaching Form 5405, First-Time Homebuyer Credit and Repayment of the Credit, to

the return on which the credit is claimed.

However, the specific requirements of each

revision of the FTHBC involve enhanced documentation that prevents taxpayers from

electronically filing their tax returns, causing administrative problems for the IRS.

There are three different maximum credit amounts, two different eligibility phase-outs based on

adjusted gross income, two different eligible statuses (first-time homebuyer and long-time resident) with

special rules for military personnel, and three different effective dates with separate eligibility dates for

entering into a contract and for completing the sale. There are also age limits, home purchase price

limits, and related-party rules.

IRS, FTHBC Enforcement Report FY 2009-2010 (Mar. 5, 2010).

The year in which the FTHBC is claimed is dependent, in part, on the home purchase date. Taxpayers

can elect to treat a residence purchased after December 31, 2008, and before December 1, 2009, as

purchased on December 31, 2008, so that the FTHBC may be claimed on a 2008 amended return. IRC §

36(g). The FTHBC may also be claimed on 2009 or 2010 original or amended returns, but the credit may

not be claimed before the closing date. IRS, First-Time Homebuyer Credit,

http://www.irs.gov/newsroom/article/0,,id=204671,00.html

(last visited Apr. 5, 2010).

A properly executed settlement statement must be attached to Form 5405 for tax year 2009 and

subsequent tax returns or 2009 amended returns. The IRS will treat such claims received without the

properly executed settlement statement as “no consider.” IRM 21.6.3.4.2.11.6 (Mar. 5, 2010). Letter

916C is used for "no consideration" or rejected claims, and must advise the taxpayer why the claim is not

being considered. IRM 21.5.3.4.6.3 (July 18, 2007). Proper documentation is:

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Paper return processing costs the IRS $2.52 more per return than e-file return

processing.

In addition, because paper processing of original returns takes six to

eight weeks in a “normal” filing season

and the IRS has advised its employees to

inform taxpayers to allow an additional two to three weeks for FTHBC refunds,

some

taxpayers are e-filing original Forms 1040 without their FTHBC claims in order to get

their non-FTHBC refunds quickly and are later filing paper amended returns (Form

1040X) to claim the FTHBC.

While this approach makes sense from the taxpayer’s

perspective, it generates more work and additional costs for the IRS.

Taxpayers experience additional delays if their FTHBC claims are subject to further

review. This requires the IRS to perform additional follow-up work, requesting the

missing documentation in order to determine eligibility, thus adding time to an already

lengthy process. It is taking the IRS, on average, 122 days to close an examination of

• A copy of the settlement statement (typically a properly executed Form HUD-1, Settlement

Statement).

• For mobile home purchases, a copy of the properly executed retail sales contract.

• For newly built homes, a copy of the certificate of occupancy showing the owner’s name, property

address and the date of the certificate.

For a long-term resident to qualify for the FTHBC, he or she must show that he or she lived in the old

home for a five-consecutive-year period during the eight-year period ending on the purchase date of the

new home. IRC § 36(c)(6). Although WHBAA does not require long-time residents to submit

documentation (other than the statutorily mandated settlement statement), the IRS is encouraging

taxpayers to avoid refund delays by attaching documentation covering the five-consecutive-year period

such as:

• Copies of Form 1098, Mortgage Interest Statements;

• Property tax records; or

• Homeowner’s insurance records.

IR-2010-6, New Homebuyer Credit Form Released; Taxpayers Reminded to Attach Settlement Statement

and Other Key Documents (Jan. 15, 2010).

IRS, Summary for Weighted Averages of the Paper Form 1040, 1040A, 1040 EZ and e-File Form 1040,

1040A & 1040 EZ for Submission Processing Costs and Labor Costs (FY 2005); IRM 3.30.10 (Dec. 1,

2007).

IRM 21.4.1.3 (Apr. 6, 2009).

IRS, Servicewide Electronic Research Program (SERP) Alert 100024, Refund Inquiries for 2009

Returns Claiming First Time Homebuyer Credit/Form 5405 (Jan. 12, 2010).

The IRS is “splitting” the refund on any return that includes a FTHBC that is selected for additional

review. That is, the IRS will issue payment for the portion of the refund that is attributable to withholding

or overpayment of estimated taxes, but it will “freeze” the portion of the refund attributable to the FTHBC

until after the review is complete. IRS, Talking Points: First-Time Homebuyer Credit (Jan. 25, 2010).

From the perspective of a taxpayer who needs funds as soon as possible, however, this approach is

problematic because a paper return must be filed to claim the FTHBC, with the attendant slower

processing times. An e-filed return claiming a refund attributable only to withholding may be processed in

less than three weeks, as compared to a projected six to eight weeks for paper returns. IRM 21.4.1.3

(Apr. 6, 2009).

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a return selected solely for FTHBC issues.

Moreover, the IRS estimates that it is

taking an average of about 150 days to process an amended return from submission to

the IRS until closing.

This means that many taxpayers have to wait up to five months

(or more) to receive the FTHBC.

3. Administering the FTHBC May Require the IRS to Divert Resources

from its Core Work.

If a tax return as filed meets certain criteria, it is referred to the Examination function for

a determination whether to select the claim for audit, accept the claim as filed, or

disallow the claim on other grounds. Since the enactment of the FTHBC:

• As of February 27, 2010, taxpayers had filed more than 1.8 million original and

amended returns that include FTHBC claims.

• Of those returns, more than 260,000 had been selected for examination through

March 26, 2010.

• Of the FTHBC returns selected for examination, nearly 109,000 of these audits

remain open.

To place the issue in context, the IRS through March 2010 closed over 650,000

correspondence examinations in FY 2010.

Of these closed exams, 139,298 involved

the FTHBC.

FTHBC exams thus account for almost 21 percent of the IRS’s total

correspondence audits so far in FY 2010, and these data do not include open FTHBC

exams and FTHBC returns filed since February. The number of FTHBC claims that the

IRS will select for examination during the remaining six months of FY 2010 (April–

September) is unknown at this point, but it is likely that FTHBC examinations will

displace a significant additional number of regular discretionary audits before the year

is through.

Automated Information Management System (AIMS) Closed Case Database on the IRS Compliance

Data Warehouse (including returns closed by the Examination function from January 2010 through

February 2010). The data includes pre-refund returns selected for examination due solely to the FTHBC.

IRS, Talking Points: First-Time Homebuyer Credit (Jan. 25, 2010).

IRS, FTHBC Production Report (Apr. 6, 2010); FTHBC Amended Return Monthly Report (Mar. 2010);

FTHBC Compliance Activities Report (Mar. 2010); FTHBC Inventory Report (Mar. 2010).

Automated Information Management System (AIMS) Closed Case Database on the IRS Compliance

Data Warehouse. Statistics are through March 2010.

FTHBC Compliance Activities Report (Mar. 2010). Statistics are through March 2010 and include both

open and closed examinations.

Regular discretionary exam work involves non-EITC and non-Questionable Refund Program (QRP)

cases. IRS, W&I (Wage and Investment Division) Insider, W&I Compliance Examination Program

Responsibilities. Examples of such discretionary work include innocent spouse, non-filers, alimony,

charitable contributions, employee business expenses, and alternative minimum tax issues.

- 11 -

4. IRS Reliance on Third-Party Data for Some FTHBC Math Error and

Repayment Determinations May Lead to Incorrect Determinations

That Negatively Impact Taxpayers.

Internal Revenue Code section 6213(b) authorizes the Secretary to summarily assess a

math or clerical error on a return without applying normal deficiency procedures.

Under recently enacted math error procedures, the IRS can summarily assess tax (or

adjust the credit) when an FTHBC claim shows:

• A failure to use Form 5405 and attach required documentation;

• An omission of any increase in tax required by the recapture provisions when the

taxpayer submits Form 5405 as required;

• The taxpayer does not meet the age requirement;

• An income tax return for at least one of the two preceding taxable years is

inconsistent with eligibility for FTHBC.

The math error authority under IRC § 6213(g)(2)(P)(ii) – applying where “at least one of

the 2 preceding taxable years is inconsistent with eligibility” – is very broad and can be

problematic for the IRS and taxpayers alike. As a general matter, Congress has

provided taxpayers with a meaningful opportunity to challenge IRS determinations with

which they disagree, most notably through deficiency procedures. As a narrow

Math or clerical error authority does not afford the taxpayer the opportunity to petition the tax

adjustment to the United States Tax Court unless the taxpayer responds to the math error notice within

60 days and objects to the assessment within that time. If the taxpayer timely objects to the math or

clerical error assessment, the IRS must reverse the assessment and use the normal deficiency

procedures under IRC § 6213. IRC § 6213(b)(2)(A). For an in-depth discussion of math and clerical error

procedures, see National Taxpayer Advocate 2006 Annual Report to Congress 311-332 (Most Serious

Problem: IRS Implementation of Math Error Authority Impairs Taxpayer Rights); National Taxpayer

Advocate 2003 Annual Report to Congress 113-121 (Most Serious Problem: Math Error Authority);

National Taxpayer Advocate 2002 Annual Report to Congress 25-31 (Most Serious Problem: Math Error

Authority); National Taxpayer Advocate 2002 Annual Report to Congress 185-197 (Key Legislative

Recommendation: Math Error Authority).

This is in addition to general math error authority under IRC § 6213(b), which the IRS is using for

FTHBC claims with:

• A future purchase date on Form 5405;

• A disposition of home on Form 5405, but no amount reported on Form 1040; or

• An FTHBC claim that exceeds the maximum allowed for a married-filing-separately taxpayer.

IRC § 6213(g)(2)(P)(iii).

IRC § 6213(g)(2)(O). This recapture begins in Tax Year 2010. Math error authority will not apply

where there is an omission of any increase in tax required by the recapture provisions and the taxpayer

does not submit Form 5405 as required. Deficiency procedures are required in this instance.

IRC § 6213(g)(2)(P)(i).

Id.

- 12 -

exception to deficiency procedures, Congress authorized the IRS to use streamlined

procedures in cases where it appears clear that an underpayment of tax was due to a

math or clerical error. For purposes of verifying eligibility for the FTHBC, however, the

IRS uses internal and external data to determine whether there was prior qualifying

home ownership, and there is no guarantee that the information is accurate or current.

The use of math error authority in this instance may deprive taxpayers of a full and fair

opportunity to challenge erroneous determinations.

This year, the IRS must begin administering the recapture of the FTHBC for certain

taxpayers.

The IRS is planning to use third-party electronic data (Accurint) to

determine whether recapture is necessary. If a taxpayer is determined to be subject to

recapture, the IRS is planning to use a “soft notice” strategy under which it will reach

out with an annual reminder to taxpayers of their amount of the repayment for the year.

I support the notice approach the IRS is taking. However, if a taxpayer is inaccurately

identified by the third-party system as needing to repay the FTHBC, the taxpayer will

likely have to go through some sort of examination process to prove that he or she is

not subject to the recapture. This has the potential to be burdensome for taxpayers

and costly and time-consuming for the IRS.

Recommendation

¾ I recommend that the IRS monitor and evaluate its use of outside information for

math error and credit repayment determinations to minimize incorrect

determinations that will negatively impact taxpayers.

C. The IRS Is Experiencing a High Rejection Rate of Returns Claiming

the Making Work Pay (MWP) Credit Due to Improper Reporting of

Economic Recovery Payments (ERPs).

The American Recovery and Reinvestment Act of 2009 (ARRA)

provides for the

Making Work Pay (MWP) tax credit, a refundable tax credit up to $400 for working

Taxpayers are required to repay the FTHBC received for 2008 purchases under HERA in 15 equal

installments each year with the filing of their income tax return, beginning with the 2011 filing season. If

the home is sold, however, all remaining annual installments become due in the year of sale. The

repayment is limited to the amount of gain on the sale if the home is sold to an unrelated person. IR-

2008-106, Tax Credit to Aid First-Time Homebuyers; Must Be Repaid Over 15 Years (Sept. 16, 2008).

The obligation to repay the credit for home purchases in 2009 and subsequent years arises only if the

home ceases to be the principal residence within 36 months from the date of purchase. The full amount

of the credit received becomes due on the return for the year in which the home ceased to be the

taxpayer’s principal residence. See IRS, First Time Homebuyer Credit Questions and Answers: Homes

Purchased in 2009 or 2010 at http://www.irs.gov/newsroom/article/0,,id=206293,00.html

(last visited Apr.

13, 2010).

Pub. L. No. 111-5, Division B, 123 Stat. 115 (2009).

- 13 -

individuals and up to $800 for working married taxpayers filing joint returns.

For

taxpayers who receive a paycheck and are subject to withholding, the credit is typically

provided through their employers as a result of mandated withholding changes that

result in an increase in take-home pay. Thus, wage earners receive an advance credit

through reduced payroll withholdings. The amount of the credit to which a taxpayer is

entitled is ultimately computed on the taxpayer’s 2009 income tax return filed in 2010 on

Schedule M, Making Work Pay and Government Retiree Benefits. ARRA also provides

for a one-time Economic Recovery Payment (ERP) of $250 to certain individuals

(potentially $500 for married couples) who were eligible to receive Social Security,

Supplemental Security Income (SSI), Railroad Retirement, and Veterans’

Compensation and Pension benefits between November 2008 and January 2009.

The agencies that administer these benefit programs are the Social Security

Administration, the Railroad Retirement Board, and the Department of Veterans Affairs,

respectively.

When a taxpayer claims the MWP on a 2009 income tax return, Schedule M requires

him or her to subtract from the amount of the MWP credit the amount of the ERP

received by the taxpayer(s) in 2009. As of February 27, the IRS paid out almost $17

billion in MWP credit funds to approximately 35.1 million taxpayers.

1. Schedule M Returns Are Experiencing a High E-File Reject Rate and

Unnecessary Delays in Processing and Refund Delivery.

So far this year, almost 1.9 million individual income tax returns filed electronically with

a Schedule M have been rejected, and of those, more than 1.8 million were rejected

because the amount of the ERP reported on Schedule M did not match IRS records.

Eventually, almost 90 percent of these returns are accepted, but at a cost to both

taxpayers and the IRS.

Rejected tax returns delay refunds, increase call volumes,

confuse taxpayers, and create more work for the IRS, taxpayers, and practitioners.

Moreover, because about 60 percent of individual taxpayers use paid return preparers,

the need to continually resubmit returns may increase return preparation fees.

Once the returns are accepted, whether filed by paper or electronically, the returns can

still fall out of the processing pipeline into the Error Resolution System (ERS). As of

This tax credit is calculated at a rate of 6.2 percent of earned income and phases out for taxpayers with

modified adjusted gross income (MAGI) in excess of $75,000, or $150,000 for married couples filing

jointly. IRC § 36A.

The Social Security Administration, the Railroad Retirement Board, and the Department of Veterans

Affairs identified nearly 55 million individuals eligible to receive $250. W&I Response to TAS Information

Request (Apr. 7, 2010).

Individual Masterfile on IRS Compliance Data Warehouse (as of Feb. 27, 2010).

W&I Response to TAS Information Request (Apr. 6, 2010). In some instances, taxpayers tried more

than once to file the return and schedule, bringing the number of rejected occurrences to almost 2.4

million.

W&I Response to TAS Information Request (Apr. 6, 2010).

- 14 -

April 2, 2010, nearly 2.7 million paper returns and almost 1.4 million e-filed returns had

fallen out to ERS due to issues related to the MWP credit (but not necessarily related to

an ERP mismatch).

To keep these numbers in perspective, as of April 1, 2010, the

IRS had received nearly 62 million e-filed returns with Schedule Ms.

The IRS has done a good job processing the vast majority of MWP claims, but for the

over 4.1 million taxpayers whose returns are delayed in processing because of an

avoidable error, the IRS’s overall efficiency is small comfort.

The large majority of the

returns that end up in ERS for Schedule M errors are expected to be refund returns. Of

the Schedule M returns that were processed after going through ERS as of February

27, 2010, 96 percent had refunds issued.

The failure of the agencies that administered the ERP-eligible benefit programs to

adequately remind taxpayers about the amount of the ERPs they received and the need to

report the payments, together with the IRS’s inability to verify the amounts of the payments,

is driving much of the error rate. While the IRS has identified 14 reasons why it rejects an

e-filed Schedule M, the majority of taxpayers simply do not recall receiving an ERP in

2009.

In addition, practitioners complain that there is no easy way to verify whether the

taxpayer received the ERP.

The Taxpayer Advocate Service’s initial analysis of the issue indicates that part of the

problem is lack of communication by the federal agencies administering the ERP.

These agencies failed to provide adequate information about how to report the ERP and

claim the MWP tax credit. We do not expect all 55 million persons who received an

ERP to file returns, as some taxpayers may have no filing requirement or may not be

eligible for the credit. Although the agencies advised the beneficiaries in May 2009 that

they may be eligible to receive $250 and when to expect it, they missed an opportunity

to include information about the payment when sending out year-end tax information

statements such as Forms SSA-1099 and RRB-1099.

W&I Response to TAS Information Request (Apr. 6, 2010).

IRS, E-File Reports, Forms and Schedules, Week Ending April 1, 2010. These numbers do not include

the number of e-filed 1040 EZ returns. Note that the difference between the number of returns e-filed

with a Schedule M and the number of returns accepted with a Schedule M is not necessarily attributable

to problems related to Schedule M issues.

W&I Response to TAS Information Request (Apr. 6, 2010).

Individual Masterfile on IRS Compliance Data Warehouse (as of Feb. 27, 2010).

IRS, Error Reject Codes 1080-1241 for 2009 Individual Income Tax Returns, available at

http://www.irs.gov/taxpros/providers/article/0,,id=175117,00.html

(last visited Apr. 5, 2010). IRS e-file

Error Reject Codes for 2009 Individual Income Tax Returns include instances where the taxpayer does

not meet basic eligibility requirements, the credit claimed is too large, issues with the Government Retiree

Credit exist, data on the Schedule M does not match IRS data, or issues relating to foreign residents

exist.

- 15 -

2. The IRS Did Not Anticipate the Need for a Method for Taxpayers and

Practitioners to Verify the Receipt and Amount of ERPs.

To compound the problem, the IRS was not positioned to deal with the volume of calls

triggered by rejected returns. While the IRS has the payment data from all three

agencies, which it is using to match the amount reported on Schedule M, the IRS could

not initially determine which agency issued the payment and therefore could not

specifically direct the taxpayer to the federal agency issuing the ERP. Our informal

research found that the phone and web assistance at the three issuing agencies was

less than adequate to serve taxpayers’ needs on this point (e.g., long waits, confusing

automated prompts, no self-help tools online to determine ERP amount).

The IRS has belatedly responded to the high Schedule M error and reject rate. In

addition to launching a series of communication initiatives to address this problem, the

IRS has developed two self-help tools for taxpayers encountering Schedule M problems

due to an ERP mismatch. First, the IRS developed a dedicated automated phone line

strictly for this issue. The line will provide, after proper authentication, the amount of the

ERP and the name of the issuing agency.

In addition, the IRS designed a web-based

"Did I Receive an Economic Recovery Payment?" self-help tool that allows taxpayers to

verify receipt of the $250 ERP amount and identify which agency made the payment.

While the agencies paid out the majority of the ERPs in May and June 2009, the law

provides for payments through December 31, 2010, to individuals later deemed eligible.

There is also a proposal in the Treasury Department’s FY 2010 Greenbook to extend

the MWP and ERP provisions.

I suggest that Congress require the three issuing

In late January 2010, a TAS Senior Analyst visited the SSA, RRB, and VA websites and contacted

each agency by telephone. Practitioners and taxpayers expressed frustration about not being able to

verify the ERP as they had been able to do with the economic stimulus payment. The TAS analyst also

used the IRS web-based self-help tool and called the IRS automated telephone site. Between

February 1, 2009, and April 6, 2010, TAS has received 15 systemic advocacy submissions related to

Schedule M issues through its Systemic Advocacy Management System (SAMS).

The telephone number is 1-866-234-2942. The phone line became available on March 8, 2010. The

IRS received 486,231 calls to this line through April 6, 2010. W&I Response to TAS Information Request

(Apr. 7, 2010).

The self-help web tool became available on March 22, 2010. The IRS reports there have been

approximately 2.4 million inquiries using the online tool since its launch. W&I Response to TAS

Information Request (Apr. 7, 2010).

The President’s 2011 budget proposals include:

• Extending the MWP credit for one year through December 31, 2011;

• Providing a $250 Economic Recovery Payment in 2010 to each adult eligible for Social Security

benefits, Railroad Retirement benefits, veterans benefits, or Supplemental Security (SSI)

benefits; and

• Providing a $250 refundable tax credit in 2010 to federal, state, and local government retirees

who are not eligible for Social Security benefits and who are not eligible to receive an ERP.

Department of the Treasury, General Explanations of the Administration's Fiscal Year 2011 Revenue

Proposals 1-4 (Feb. 2010).

- 16 -

agencies to include notices in year-end tax information statements to inform taxpayers

who receive payments in 2010 how to report the ERP and claim the MWP credit in

2011. I also recommend that Congress require payors of any ERP to include the

amount of payment on year-end tax information statements and to provide that

information to the IRS in a format that enables the IRS to provide that information to the

taxpayer during the filing season, if necessary.

Recommendations

¾ I recommend that, when dealing with payments to taxpayers in the future, the

IRS be more proactive in setting up customer service capabilities to respond to

taxpayer needs.

¾ I recommend that Congress require payors of any ongoing or future Economic

Recovery Payment or Making Work Pay credit to include the amount of the

payment on year-end tax information statements furnished to beneficiaries and

the IRS.

D. Refundable Credits and Other Social Programs Run Through the Tax

Code Raise Questions About the Sufficiency of IRS Resources and

Suggest that the IRS’s Dual Duties Should Be Reflected in Its

Mission Statement.

The Congressional Budget Office has estimated that refundable credits will increase by

approximately $500 billion over the next ten years.

As I discussed in my 2009 Annual

Report to Congress, there are many valid reasons for running social programs through

the IRS, including possible reduced burden of the application process (via return filing),

the availability of taxpayer data where income is an eligibility factor, and the relative

efficiency of the IRS as a payment processor.

However, as demonstrated by the

drop in the IRS’s telephone level of service, increased paper inventories, and dive

discretionary exam resources, these Code-based social programs can undermine the

IRS’s ability to perform its core function of collecting taxes. Moreover, the IRS is an

enforcement agency, and as such, its employees are not trained in the social work

skills required to effectively work with many of the populations that are usually the

beneficiaries of social benefit programs.

rted

Doug Elmendorf, Congressional Budget Office, Federal Budget Challenges (Apr. 20, 2009), available at

http://www.cbo.gov/ftpdocs/100xx/doc10093/04-20-Harvard.pdf

(last visited Apr. 6, 2009).

National Taxpayer Advocate 2009 Annual Report to Congress, vol. 2, at 75-103 (Running Social

Programs through the Tax System).

- 17 -

Recommendation

¾ In light of the increasing number of social programs the IRS is being asked to

administer, I recommend that the IRS revise its mission statement to reflect its

dual mission of collecting federal revenues and delivering federal benefits. While

some may view a mission statement as trivial, such a revision would provide

explicit recognition that the IRS is performing two roles. It would prod the IRS to

develop the capability to better deliver social benefits and it would provide a

justification for the additional funding that the IRS will require if it is to perform

both roles effectively.

E. The IRS Return Preparer Initiative Is a Big Step Forward, But Several

Statutory Changes Would Be Helpful.

It is universally acknowledged that the internal revenue laws are complex, and as a result,

about 60 percent of individual taxpayers and 80 percent of small business taxpayers hire

preparers to help them prepare their tax returns.

Some preparers are attorneys, CPAs,

or Enrolled Agents, but many – probably most – individual returns are prepared by so-

called “unenrolled preparers” – people who don’t need to have any training at all and are

generally not subject to oversight.

While taxpayers pay good money to preparers with the expectation that the preparers will

complete their returns correctly, the reality can be very different. Within the last few years,

the Government Accountability Office (GAO) and the Treasury Inspector General for Tax

Administration (TIGTA) have each performed undercover visits, posing as taxpayers, to

have returns prepared by unenrolled preparation businesses, and the results have been

disturbing.

IRS Compliance Data Warehouse, Individual Returns Transaction File, Tax Year 2007 (Aug. 2009);

IRS, Pacific Consulting Group, SB/SE Customer Base Report, Covering Tax Year 2008 (Aug. 2009).

GAO had 19 returns prepared. All 19 contained errors, and the tax liability was wrong on 17 of the 19

returns. In two cases, the errors would have caused the taxpayer to overpay his tax by more than

$1,500. In five cases, the errors would have caused the taxpayer to receive up to nearly $2,000 in

excess refunds to which he was not entitled. Where the earned income tax credit (EITC) was claimed,

preparers neglected to ask required “due diligence” questions in half the cases, and where a taxpayer told

the preparer he earned side income, more than half the preparers did not include that income on the

return. In just over 20 percent of the cases, the preparer either did not sign the return or failed to provide

an identifying number. See GAO, GAO-06-563T, Paid Tax Return Preparers: In a Limited Study, Chain

Preparers Made Serious Errors (Apr. 4, 2006). TIGTA had 28 returns prepared, and its results were not

much better. Sixty-one percent contained errors. None of the seven preparers working with EITC fact

patterns asked required due diligence questions. Of the errors observed, TIGTA believed that about 65

percent were inadvertent, but it felt that 35 percent were willful or reckless. Notably, one of the fact

patterns TIGTA used involved a small business, and none of the business returns was prepared correctly.

See TIGTA, Ref. No. 2008-40-171, Most Tax Returns Prepared by a Limited Sample of Unenrolled

Preparers Contained Significant Errors (Sept. 3, 2008).

- 18 -

These studies confirm what I personally witnessed throughout my own career as a return

preparer, tax attorney, low income taxpayer clinic director, and National Taxpayer

Advocate. Because of the availability of tax return preparation software packages and the

proliferation of ancillary products and services, such as refund anticipation loans, that can

be used to finance purchases of non-tax-related products, tax return preparation is viewed

as a way for certain businesses to increase their profit margins rather than as a serious

profession that is key to facilitating taxpayers’ compliance with the tax laws. To

demonstrate just how far the tax return preparation industry has degenerated, I direct you

to a slideshow my office prepared this year of various return preparation sites throughout

the nation at http://www.advocatetoolkit.com/userfiles/file/TaxReturnPreparersV2.wmv. My

personal favorite – if “favorite” is the correct term – is the dog grooming parlor that also

offers tax return preparation services. I also direct you to what I consider two particularly

offensive advertisements by one tax return preparation chain.

As noted above, in early January this year, the IRS published a report of its half-year study

of federal return preparers and related issues. In most important respects, the IRS plan

reflects the proposals I have made since 2002:

• In general, all return preparers will be required to apply to the IRS for a preparer tax

identification number by the end of this year.

• Registration will be valid for three-year periods and must be renewed.

• The IRS will conduct a federal tax compliance check on all registered preparers.

• During an initial three-year phase-in process, all unenrolled preparers – meaning

everyone except attorneys, CPAs, and Enrolled Agents – will be required to pass an

exam designed to demonstrate their knowledge of basic return preparation

concepts.

• After passing the initial exam, all unenrolled preparers will be required to meet

periodic continuing professional education requirements.

• After the three-year phase-in for testing, the names of all registered preparers will be

made available on a public database, so all taxpayers can verify whether their

preparer is properly registered.

The National Taxpayer Advocate’s 2009 Annual Report to Congress identified one

significant point on which it appeared the IRS and the National Taxpayer Advocate

disagreed – namely, whether tax preparers who meet with and interview clients and

prepare returns, but do not sign those returns, would be subject to IRS registration, testing,

and continuing education requirements. In our view, failure to include these “nonsigning”

See http://www.youtube.com/watch?v=DxA5gRiB-os and

http://www.youtube.com/watch?v=uy7U5ztbgO0

(last visited Apr. 12, 2010).

- 19 -

preparers in the regulatory regime would have created a loophole that could be widely

exploited. Such a loophole would have particular negative impact on low income

taxpayers, who often do not know much about the tax laws and may not be able to detect

when they are being given inaccurate and even illegal advice. In regulations issued last

month, the IRS proposes to require persons to obtain a preparer tax identification number if

they are “compensated for preparing, or assisting in the preparation of, all or substantially

all of a tax return.”

I believe this formulation substantially closes the loophole I identified,

and I look forward to working with the IRS on this and related return-preparer issues.

Recommendations

The IRS plan, of course, is not self-implementing. The IRS will issue a series of regulations

this year – first in proposed form to solicit public comments and then in final form – to flesh

out the details and set out the requirements. Moreover, the registration and competency

requirements are just one part of what must be a comprehensive strategy for improving tax

return preparation and thereby increasing voluntary compliance. Such a strategy should

include preparer education contacts, “shopping” visits, due diligence requirements, and

enhanced penalties.

In this and previous years’ Annual Reports to Congress, we have recommended that the

IRS take a “responsive regulation” approach to return preparer compliance.

That is, the

IRS could start with “soft” compliance touches, such as notices and education visits, and

progressively ramp up enforcement treatments where a preparer’s actions become more

egregious.

¾ I recommend that the IRS implement a large-scale program of undercover

preparer visits, using scenarios carefully designed to incorporate fact patterns

addressing areas of substantial noncompliance, and follow up with the

appropriate compliance “touch.”

¾ I recommend that Congress and the IRS impose due diligence requirements on

preparers that relate to identified areas of significant noncompliance, similar to

the Earned Income Tax Credit due diligence provision under IRC § 6695(g) and

Treas. Reg. § 1.6695-2(b). Such requirements should require preparers to sign

due diligence statements and attach the statements to the taxpayers’ returns,

including e-filed returns. Requiring preparers to sign and file these statements

will cause preparers who follow the “IRS will never know so you don’t need to

report this income” approach to have second thoughts. For the requirements to

be effective, Congress will have to authorize penalties for failure to meet these

Prop. Treas. Reg. § 1.6109-2, 75 Fed. Reg. 14539 (Mar. 26, 2010).

See National Taxpayer Advocate 2009 Annual Report to Congress 41-69 (Most Serious Problem: The

IRS Lacks a Servicewide Return Preparer Strategy); National Taxpayer Advocate 2003 Annual Report to

Congress 270-301 (Legislative Recommendation: Federal Tax Return Preparers: Oversight and

Compliance).

- 20 -

new due diligence requirements.

¾ I recommend that Congress enhance the monetary sanctions in existing preparer

penalties under IRC §§ 6694(a) and (b) and IRC §§ 6695 (a) through (g)

pertaining to preparation of tax returns for other persons and extend the penalty

under IRC § 6695 for failure to sign or include certain information on tax returns

or claims to include “other documents” such as offers in compromise, financial

information statements, and collection due process hearing requests.

F. The IRS Is Not Meeting the Needs of Low Income Taxpayers.

Individuals with incomes below the federal poverty level make up 12.5 percent of the United

States population, or 37 million people. In 2007, about 118 million individuals in the United

States had incomes below 250 percent of the federal poverty level, which qualifies them for

assistance and representation from low income taxpayer clinics funded by Congress

through the IRS.

More to the point for tax administration, 49 percent (almost 70 million)

of the approximately 140 million individual returns filed for tax year 2008 reported adjuste

gross incomes at or below 250 percent of the federal poverty level.

Notwithstanding their income levels, low income taxpayers frequently have tax problems

that involve them in protracted disputes with the IRS. Specifically:

• Taxpayers who claim the EITC are more likely to be audited than other taxpayers;

• Cancellation of debt income (CODI) issues, stemming from events such as

automobile repossessions and credit card collection, are more likely to arise, and

taxpayers cannot receive assistance with these issues at Volunteer Income Tax

Assistance (VITA) or Tax Counseling for the Elderly (TCE) sites;

• Independent contractor versus employee classification issues frequently arise, with a

distinct lack of bargaining power on the part of the low income worker; and

• Liens attaching to taxpayer accounts in currently not collectible hardship status do

not attach to property with significant value yet significantly impair low income

taxpayers’ financial viability.

Low income taxpayers, despite their diversity, share certain common characteristics. They

are more likely to be elderly, disabled, Native American, or have limited English proficiency

than the general population of taxpayers handled by the IRS’s Wage and Investment

See IRC § 7526.

IRS, Compliance Data Warehouse (CDW), Individual Returns Transaction File, TY 2008. For a

detailed discussion of the needs of low income taxpayers, see National Taxpayer Advocate 2009 Annual

Report to Congress 110-133 (Most Serious Problem: Beyond EITC: The Needs of Low Income Taxpayers

Are Not Being Adequately Met).

- 21 -

Division. They tend to be more transitory than the general population.

They face

transportation and child care challenges that not only limit their ability to earn income but

also impair their ability to comply with documentation requests in tax disputes. They live in

neighborhoods with limited access to banks and thus turn to expensive check-cashing

services, loan sharks, or subprime lenders. And they may not have access to assistance

that requires money.

The IRS has done a commendable job on the taxpayer service side to try to understand the

service needs of low income taxpayers, including conducting research under the Taxpayer

Assistance Blueprint initiative, the EITC Program Office, and the Stakeholder Partnerships,

Education, and Communication function. In the compliance and enforcement areas,

however, the IRS takes a one-size-fits-all approach. For example, in EITC examinations,

the correspondence examination procedures are the same for low income taxpayers as

they are for higher income taxpayers, notwithstanding the demonstrable differences

between these taxpayer populations with regard to functional and English literacy. The

impact of these undifferentiated procedures is demonstrated by a recent TAS research

study finding that where EITC taxpayers are represented in audits, they are nearly twice as

likely to receive the EITC, and receive almost twice the amount of EITC, as unrepresented

taxpayers.

The good news is that in response to concerns raised in my 2009 Annual Report to

Congress, the IRS is partnering with TAS to study whether EITC examinations that are

assigned to one compliance employee and conducted by correspondence or in person at

IRS offices have an impact on the response rate, the agreed case rate, and the amount of

EITC allowed. I believe this study will identify practices that encourage the low income

taxpayer to communicate with the IRS and will result in documentation requirements that

low income taxpayers can meet with minimal burden.

Recommendations

¾ I recommend that the IRS work with TAS to complete a post-filing needs

assessment of low income taxpayers, including problems and needs in areas

other than the EITC, such as worker classification disputes, collection, offers in

compromise, and accessibility of the Office of Appeals. This assessment will

enable the IRS to design its procedures relating to low income taxpayers so that

the procedures themselves do not pose a barrier to getting the correct result.

¾ I recommend that the IRS collaborate with TAS and representatives of low

income taxpayer clinics to develop training videos for IRS employees on working

with taxpayers with special needs, especially in compliance and enforcement

functions.

27.5 percent of those below the federal poverty level moved in 2007 compared with 15 percent of the

general population. U.S. Census Bureau, American FactFinder, 2007 American Community Survey 1-

Year Estimates, Table, B07012.

- 22 -

¾ I recommend that Congress support additional funding for the Low Income

Taxpayer Clinic (LITC) program authorized by IRC § 7526. For FY 2010,

Congress has provided $10 million for the LITCs, yet largely because of job

losses and the recession, LITC case inventories have skyrocketed. In 2008, the

LITCs collectively worked 16,374 cases. During just the first half of 2009, LITCs

worked 14,382 cases.

¾ I recommend that Congress amend IRC § 7526(c) to add a special rule stating

that notwithstanding any other provision of law, IRS employees may refer

taxpayers to specific LITCs receiving funding under this section.

¾ I recommend that Congress authorize the IRS to promote the LITCs using paid

advertising.

G. Where a Taxpayer Who Qualifies for the Earned Income Tax Credit

Owes a Past Tax Debt, the IRS Withholds Up to 100 Percent of Any

Current Refund, Undermining the Purpose of the EITC and Pushing

the Taxpayer Deeper Into Poverty.

The Earned Income Tax Credit is a refundable credit that benefits low income working

individuals and families. Although the EITC enables low income working families to pay

for necessities, maintain homes, repair vehicles needed to commute for work, and

obtain additional education or training, the tax provision is very complex. This

complexity can result in inadvertent errors by honest taxpayers and provides

opportunities for cheating by dishonest taxpayers. The IRS estimates that the EITC

overclaim rate falls in the range of 23 percent to 28 percent.

Characteristics of the EITC population exacerbate the problems with the statute’s

complex eligibility requirements. For example, approximately one-fifth of the EITC

population changes each year (i.e., previously eligible taxpayers become ineligible and

previously ineligible taxpayers become eligible for the credit simply because of a

change in life circumstances).

Thus, it is possible for a taxpayer to owe the IRS for an

incorrect EITC claim in Year 1 and be eligible to receive the EITC in Year 2 due to a

change in the taxpayer’s circumstances.

The IRS has estimated that EITC erroneous payments fell in the range of $9.6 billion – $11.4 billion

(23–28 percent) for tax year 2005. See Reporting Improper Payments: A Report Card on Agencies’

Progress: Hearing Before the Subcomm. on Federal Financial Management, Governmental Information

and International Security of the S. Comm. on Homeland Security and Governmental Affairs, 109

Cong.

(Mar. 6, 2006) (written statement of Mark Everson, Commissioner of Internal Revenue). To place this

noncompliance rate in perspective, Schedule C (sole proprietorship) payment noncompliance is

estimated at 57 percent. See IRS News Release, IR-2006-28, IRS Updates Tax Gap Estimates (Feb. 14,

2006) (accompanying charts).

IRS, Compliance Data Warehouse (CDW), Individual Returns Transaction File, TY 2005–TY 2008.

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Under IRC § 6402(a), the IRS may withhold current-year tax refunds in full to recover

any past tax debts. As a consequence, some low income taxpayers who currently

qualify for EITC assistance do not receive part or all of the EITC benefit that Congress

has determined they need to provide a basic standard of living for their families.

Congress has limited the IRS’s and other creditors’ ability to offset or levy on Social

Security and certain means-tested benefits. For example, the levy on Social Security

benefits for payment of federal tax debts under the Federal Payment Levy Program

(FPLP) is limited to 15 percent of the monthly benefit,

and as discussed below, the

IRS has recently agreed to exempt low income individuals from such levies.

Recommendation

¾ I recommend that Congress amend IRC § 6402 to limit the portion of a tax refund

attributable to the EITC that the IRS may withhold to 15 percent of the EITC

benefit for the year.

H. The Treasury Department Should Conduct a Study to Determine How

to Reverse the “Pay Refunds First, Verify Eligibility Later” Approach

to Returns Processing.

Each tax year, the IRS receives hundreds of millions of information returns, including

Forms W-2 and 1099, and tax returns, notably Forms 1040. Right now, the IRS begins to

process 1040s in January, but it does not receive and fully process W-2s and 1099s until

well after the filing season ends. This sequence makes little sense for several reasons:

First: Millions of taxpayers each year make inadvertent overclaims that the IRS does not

identify until it performs document-matching months later. As a result, these taxpayers not

only receive notices assessing tax they did not know they owed and often did not save for,

but they typically end up owing interest and penalties as well.

Second: On the criminal side, the IRS receives hundreds of thousands of false and

fraudulent tax returns each year claiming billions of dollars in refunds. The Criminal

Investigation Division tells us that a significant percentage of fraudulent claims involves

income and withholding amounts ordinarily reported on a W-2 (e.g., the “taxpayer” will file a

return showing a high withholding amount relative to tax liability, producing a large apparent

refund). Because the IRS does not have W-2 data in its systems at the time it processes

tax returns, the IRS has to devote significant resources to identifying and blocking

fraudulent claims and it inevitably misses a fair number.

Third

: Congress has given the IRS responsibility for administering an increasing number of

social benefit programs through the tax code. The EITC has been around since the 1970’s,

IRC § 6331(h).

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but the Making Work Pay credit,

First-Time Homebuyer Credit,

and several others are

new. Earlier information reporting would help to ensure that we quickly get the right

amount of benefits to eligible taxpayers while minimizing the risk of fraud.

Fourth

: Earlier access to information reporting data would enable the IRS to make those

data available to taxpayers as they prepare their returns. Taxpayers could import the

information into existing programs, the IRS could create pre-populated tax returns to

reduce filing burdens for millions of taxpayers who file simple returns, or both.

For these reasons, if the IRS can get to a point where it can process information returns

first, it could largely eliminate the post-filing season work of the Automated Underreporter

Unit, substantially reduce opportunities for fraud, make pre-populated returns a viable

option, and give the IRS better tools to administer social benefit programs when Congress

directs it to do so.

Despite the obvious logic of processing information returns first, it is much easier said than

done. With tax returns arriving as early as January and the IRS not completing its

Information Returns Master File for the year until around August, we would have to find a

way to make up about six months’ worth of time. Some steps could accelerate the process

substantially. For example, Congress could require W-2s to be submitted directly to the

IRS on January 31, when they are given to taxpayers, and might even be able to move that

date up to January 15 in the future. Also with some lead time, the IRS could make systems

improvements to enable it to process and match information and tax returns more quickly.

But even if these challenges are addressed, it is likely that there will still be some time gap

that cannot be bridged. Put simply, if taxpayers are now entitled to submit returns in mid-

January and the IRS does not even receive information returns until that time, it would be

impossible to make full use of information returns unless the beginning of the filing season

is somewhat delayed. Such a delay will certainly upset those early-filing taxpayers, who

tend to be low income and receive large refunds. Some ways to mitigate the delay would

be to more closely calibrate tax withholding to tax liability, revamp the Advance EITC, or

pay out benefits ratably during the course of the year to reduce the size of refund

payments. In my view, the significant benefits of real-time document-matching make it

imperative that we consider such steps.

Recommendation

¾ I recommend that Congress direct the Treasury Department to study and report

back within one year on the administrative and legislative steps that would be

required to enable the IRS to receive and process information reporting

documents before it processes tax returns and issues refunds. In my 2009

Annual Report to Congress, I identified key issues that would require careful

IRC § 36A.

IRC § 36.

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study.

I believe the benefits of getting information returns into the system first

would be significant but recognize that practical challenges exist. Therefore, I

suggest that Congress and the IRS aim to implement changes within five years

from the time this report is completed to provide the IRS and private industry

sufficient lead time to make required adjustments.

I. Status Update: IRS Identity Theft Procedures

TAS makes many recommendations in its Annual Reports to Congress, and internally to

the IRS, that may take several years to implement. In some instances, it takes time and

several discussions in the Annual Report to reach an agreement that the issue is, indeed, a

most serious problem for taxpayers. I am pleased that I can report significant progress on

the issue of identity theft.

Identity theft occurs in tax administration when an individual intentionally uses the Social

Security number (SSN) of another person to file a false tax return or fraudulently gain

employment. When these types of identify theft occur, the victim often begins an extremely

frustrating journey through IRS processes and procedures that may take years to complete.

I have included identity theft as a most serious problem encountered by taxpayers in four of

my last five Annual Reports to Congress.

The Finance Committee held a hearing two years ago titled, “Identity Theft: Who’s Got Your

Number?” I am pleased to report that since that time, the IRS has made several

improvements in procedures to assist victims of identity theft. It is now marking the

accounts of identity-theft victims with an electronic indicator, which will reduce taxpayer

burden (because the IRS will not assess the perpetrator’s tax against the victim) while

protecting federal revenue (by not paying out refunds on suspect returns). The IRS is

applying a series of filters – known as “business rules” – to distinguish valid returns from

fraudulent ones. It has also developed and improved its Identity Theft Affidavit form, which

taxpayers must complete to authenticate their identity.

Most significantly, the IRS has established a centralized main unit dedicated to assisting

identity theft victims. Over the last year, the Taxpayer Advocate Service has worked with

this unit – known as the Identity Protection Specialized Unit (IPSU) – to improve its

procedures in assisting victims of identity theft. The unit is serving as a central point of

contact that interacts with other parts of the IRS as appropriate. In addition, the unit

conducts a global account review to identify all federal tax issues related to the identity theft

National Taxpayer Advocate 2009 Annual Report to Congress 338-345 (Legislative Recommendation:

Direct the Treasury Department to Develop a Plan to Reverse the “Pay Refunds First, Verify Eligibility

Later” Approach to Tax Return Processing).

See National Taxpayer Advocate 2008 Annual Report to Congress 79-94; National Taxpayer Advocate

2007 Annual Report to Congress 96-115; National Taxpayer Advocate 2005 Annual Report to Congress

180-191; National Taxpayer Advocate 2004 Annual Report to Congress 132-136.

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and ensures that the responsible IRS functions have taken the appropriate actions to

resolve the victim’s tax account issues.

While we are concerned that the IPSU may not have sufficient staffing to deal with the

increasing numbers of identity theft cases and think the business rules can be improved,

we believe that the IRS has made significant progress on this issue.

II. Other Issues

A. IRS Lien Filing Policies Are Unnecessarily Harming Taxpayers

Without Maximizing Tax Compliance – in Violation of the Intent of

RRA ’98.

1. Background

When a taxpayer fails to pay a tax debt, the IRS Collection function is charged with

attempting to collect it. The Collection function has powerful tools at its disposal to do

this – it may file a notice of federal tax lien (NFTL) against a taxpayer’s property or

impose a levy against wages, bank accounts, or other income sources without obtaining

prior approval from a court. However, the government has a responsibility to balance

the goal of ensuring that everyone pays their fair share of taxes against the reality that

millions of taxpayers lose their jobs or experience financial hardships each year, and the

government generally should not be causing or exacerbating financial hardships. This

is always true, but it is particularly notable when the unemployment rate is high and

many taxpayers with solid compliance histories are becoming delinquent on their tax

liabilities for the first time.

Properly applied, the NFTL can be an effective tool in tax collection. It gives the IRS a legal

claim to the taxpayer’s property, such as a home or a car, as security for the payment of

the tax debt and may enable the IRS to collect all or a portion of the tax debt if the taxpayer

sells or refinances the property. If improperly applied, however, NFTLs have the potential

to cause needless harm to taxpayers and, not insignificantly, to undermine long-term tax

collection as well. Thus, the decision whether to file an NFTL requires the IRS to balance

the harm the NFTL will inflict on the taxpayer and the revenue the NFTL is likely to

generate. I emphasize that, although perhaps counterintuitive, more liens do not

necessarily translate into more revenue. As discussed below, when long-term damage to a

taxpayer's financial viability and the costs of lien filings are taken into account, an

automated or shotgun approach to lien filings may actually result in less revenue collection

in certain categories of cases.

Identity theft cases received in the Taxpayer Advocate Service have increased by 96 percent between

FY 2008 and FY 2009, from 7,147 to 14,023. A significant number of those cases resulted from

unintended application of the business rules.

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2. Tax Liens Reduce a Taxpayer’s Credit Score and Can Be Devastating

to the Taxpayer’s Financial Viability.

Assume that the IRS files an NFTL after a taxpayer loses his job and becomes unable to

pay his tax bill. The following consequences may result:

• The filing of the NFTL is quickly picked up by the three credit reporting

agencies (Equifax, Experian, and TransUnion) and is included on the

taxpayer’s credit reports.

• The initial inclusion of a tax lien reduces the taxpayer’s credit score by an

average of 100 points.

• The mere notation of an NFTL on a taxpayer’s credit report can destroy his

financial viability. Employers increasingly review credit reports in making

employment decisions, and some employers, especially in the financial

services industry, will not hire or retain a person with an NFTL on a credit

report. Insurance companies increasingly review credit reports and use

scores in determining whom to insure and in setting rates. Landlords, retail

stores, utilities, and other creditors also review credit reports. Thus, an NFTL

may make someone unemployable and in virtually all cases will drive up the

taxpayer’s other costs.

• For small business taxpayers, an NFTL can be a fatal blow. If an NFTL has

been filed against a small business, it generally will not be able to obtain

financing required to maintain business operations.

• The damage to a taxpayer is generally long-lasting. If the taxpayer settles a

tax debt and the IRS releases the lien, the fact that the NFTL was filed and

released will still be listed on the credit report for seven years.

• If the taxpayer does not settle the tax debt and the lien is extinguished when

the ten-year period of limitation on IRS collection action runs out, the three

credit rating agencies continue to include the NFTL on the report for even

longer – one continues to list it for ten years, one continues to list it for 15

years, and one continues to list it indefinitely.

3. The Revenue Benefits of IRS Lien Filings Appear Limited.

The IRS has increased the number of NFTL filings significantly over the past decade. From

FY 1999 to FY 2009, the number of NFTLs filed each year jumped by 475 percent (from

168,000 to nearly 966,000). It is also worth noting that the IRS has increased the number

See What Happened to Your Credit Score?, Washington Post, Mar. 6, 2010, at E1.

Fair Credit Reporting Act, § 605(a)(3), 15 U.S.C. § 1681c(a)(3).

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of levies it has imposes on taxpayers’ income and assets by about 600 percent from FY

1999 to FY 2009 (from 504,403 to 3,478,181).

If liens and levies were key drivers of

Collection revenue, one would expect that the amount of revenue collected by the IRS

Collection function since FY 1999 would have soared. That has not happened. To the

contrary, Collection revenue has fallen since FY 1999 on an inflation-adjusted basis by 7.4

percent.

Most importantly, the government’s role as a creditor is different from the role of a private

creditor. The government must focus not merely on collecting a past tax debt but on

maximizing future tax compliance. If the filing of an NFTL drives up the taxpayer’s costs

and renders him unemployed or underemployed, the taxpayer may be less able to pay his

past tax debt and may earn less income (and therefore pay less tax) in the future.

Moreover, unlike a private creditor, if IRS collection practices push a taxpayer into poverty,

other parts of the government may be forced to make outlays in the form of unemployment

benefits, food stamps, and the like. IRS collection practices do not explicitly consider that

trade-off, but if the government drives a taxpayer into poverty, the taxpayer has less

income and the government receives less revenue and may incur greater costs – clearly a

lose-lose proposition that we should be striving harder to avoid.

4. A TAS Study Shows the IRS Cannot Accurately Measure NFTL Filing

Effectiveness.

The sharp increase in NFTL filings combined with an inflation-adjusted reduction in

Collection revenue prompted us to ask: What is going on here? Why is the IRS destroying

the credit of so many taxpayers if doing so isn’t furthering revenue collection?

Initially, I asked the IRS how much revenue is collected through NFTL filings. IRS

collection personnel said they didn’t know.

I found this lack of knowledge disturbing, because I do not see how the IRS can establish

NFTL procedures that balance its collection goals against the desire to avoid inflicting

unnecessary harm on taxpayers without knowing how much revenue NFTLs are

generating. For that reason, I asked my research staff to conduct a high-level research

project on collection activities that, in part, attempted to assess whether NFTLs are being

filed effectively to collect revenue. To develop this assessment, TAS reviewed the

collection history of all taxpayers who incurred balance-due tax liabilities for the first time

during tax year 2002 – nearly 1.9 million transactions involving about 270,000 individual

taxpayers – and against whom NFTLs were filed in subsequent years.

The results of our

As noted in a prior report, the number of levies increased by about 1,600 percent when measured from

FY 2000 to FY 2007. See National Taxpayer Advocate 2008 Annual Report to Congress 20.

TAS reviewed 1,886,683 transactions from 270,399 individual taxpayers. For a more detailed

discussion, see National Taxpayer Advocate 2009 Annual Report to Congress 17-40 (Most Serious

Problem: One-Size-Fits-All Lien Filing Policies Circumvent the Spirit of the Law, Fail to Promote Future

Tax Compliance, and Unnecessarily Harm Taxpayers) and vol. 2, at 4-16 (Research Report: The IRS’s

Use of Notices of Federal Tax Lien (NFTL)).

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research suggest that the IRS’s use of NFTLs may not be furthering the agency’s revenue

collection objective and, equally significant, that the IRS has shown very little interest in

evaluating the effectiveness of NFTLs for itself. Among our findings:

• IRS procedures require employees to code the source of payments received on

delinquent accounts.

Where the IRS received a payment after an NFTL was filed

against a taxpayer’s property, the IRS coded the source of payments as

“miscellaneous” or did not code the payment at all in about 67 percent of the

cases.

The IRS’s failure to accurately code and track the source of payments

defeats the purpose of having a coding system, because it precludes the IRS from

drawing useful conclusions about the effectiveness of any of its collection actions,

including NFTL filings.

• Using separate transaction codes, TAS was able to reconstruct the source of

payments in 22.5 percent of the uncoded cases, with the result that TAS could

identify the source of 48 percent of the payments made with respect to accounts

against which an NFTL had been filed. In these cases, our analysis found that more

than 95 percent of all payments and more than 80 percent of all revenue collected

did not result from the NFTL filings and would have been collected anyway.

The

largest source of Collection revenue and payments on these accounts was refund

offsets, which occur regardless of the existence of an NFTL (i.e., the taxpayer filed a

return in a subsequent tax year showing a refund due and the IRS withheld the

refund to satisfy the past-due tax debt). Taking into account that nearly 52 percent

of payments cannot be classified, only about $169 million out of about $905 million

collected was clearly attributable to lien filings with respect to 2002 delinquent tax

liabilities.

While the amount of revenue collected through NFTLs remains unknown, our study

suggests that the total is relatively small. In FY 2009, the IRS Collection function brought in

See IRM 5.1.2.8.1 (Aug. 15, 2008). These two-digit numeric codes are called Designated Payment

Codes (DPCs). The IRS uses DPCs to help identify payments, indicate application of payment to a

specific liability, and identify the event that resulted in a payment.

IRS, Compliance Data Warehouse (CDW), Individual Masterfile (IMF) Transaction File Cycle 200913.

Of the 1,886,683 total payment transactions, only 629,158 transactions had the DPC code assigned.

1,257,525 transactions were designated “miscellaneous” or “DPC indicator not present.” Of the

1,257,525 transactions, 283,091 had a refund offset transaction code, leaving 974,434 payments (or 51.6

percent) as unaccountable. Thus, 912,249 payments (or 48.4 percent) had meaningful DPCs or could be

identified as refund offsets. See also National Taxpayer Advocate 2009 Annual Report to Congress 22

(Chart 1.2.2, Dollars Collected Attributable to Liens Filed Against TY 2002 Individual Taxpayer Liability

and Subsequent Payments in CYs 2002-2009). The IRS does not conduct a quality review of the

payment information by DPC. IRS response to TAS research request (Oct. 6, 2009).

See National Taxpayer Advocate 2009 Annual Report to Congress vol. 2, at 4-16 (Research Report:

The IRS’s Use of Notices of Federal Tax Lien (NFTL)).

IRS, Compliance Data Warehouse (CDW), IMF Transaction File Cycle 200913. The IRS collected

$168.6 million in payments attributable to NFTLs and $736.7 million in payments not attributable to

NFTLs in calendar years (CYs) 2002-2009.

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$27.2 billion. The majority of revenue raised by the Collection function comes through

notices in cases where NFTLs have not been filed.

Considerable revenue also comes

from refund offsets and from levies, among other sources, for which NFTLs are not

required. Thus, the finding that only about $169 million was clearly attributable to NFTL

filings among cases analyzed in the TAS study may not be far off the mark.

That figure was estimated based on TAS’s evaluation of the 48 percent of cases arising

in 2002 for which TAS could track the payment source. If that is representative of the full

population, the total revenue with respect to those cases would be about $350 million. To

be clear, we do not know the source or amount of payments that were not coded, and we

do not know whether lien filings are more or less productive with respect to tax liabilities

incurred in tax years other than 2002. But based on the data we have seen, there is a

strong possibility that the IRS is harming hundreds of thousands of taxpayers a year to

collect $1 billion or less. What’s more, the IRS incurs considerable expense to work these

cases, including the salaries of Collection personnel and the costs of NFTL filing fees in

local jurisdictions, so net revenue collection is considerably lower.

5. Legislative History Shows Congress Wanted More Managerial

Review of Lien Filings, But the IRS Is Now Requiring Less Managerial

Review.

When Congress passed the IRS Restructuring and Reform Act of 1998, it included a

provision directing the Commissioner to develop and implement procedures under which

any determination by an employee to file an NFTL would, where appropriate, be required to

be reviewed by a supervisor before the action was taken.

The provision originated in the Senate, and the Senate Finance Committee report provided

the following explanation:

Supervisory approval of liens, levies or seizures is [currently] only required

under certain circumstances. . . .

The Committee believes that the imposition of liens, levies, and seizures may

impose significant hardships on taxpayers. Accordingly, the Committee

believes that extra protection in the form of an administrative approval process

is appropriate. . . .

The provision requires the IRS to implement an approval process under which

any lien, levy or seizure would be approved by a supervisor, who would review

the taxpayer’s information, verify that a balance is due, and affirm that a lien,

levy or seizure is appropriate under the circumstances. Circumstances to be

considered include the amount due and the value of the asset. Failure to

Notices accounted for 55.6 percent of the total collection yield for FY 2009. IRS, Delinquent Accounts

Receivable Yield Fiscal Year Comparison Cum thru September FY 2009.

Pub. L. No. 105-206, Title III, § 3421, 112 Stat. 685, 758 (1998).

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follow such procedures should result in disciplinary action against the

supervisor and/or revenue officer.

The conference report generally followed the Senate amendment but provided the

Commissioner with discretion “to determine the circumstances under which supervisory

review of liens or levies issued by the automated collection system is or is not

appropriate.”

By negative implication, the conference report did not intend such

discretion to apply outside the context of the automated collection system.

Through its procedures, the IRS has since turned on its head the congressional directive

that managerial approval generally be obtained before an NFTL filing. The IRS has

established a set of business rules under which liens are automatically filed and generally

does not require employees to obtain managerial approval in order to file an NFTL. To the

contrary, IRS procedures require all Automated Collection System employees to obtain

managerial approval if they determine not to file an NFTL.

Any decision not to file a lien

must be supported by a case history entry clearly stating the reason why filing an NFTL will

hamper collection or is not proper (e.g., because of doubt as to liability).

Similarly, the IRS in 2008 issued interim guidance requiring all Revenue Officers to obtain

managerial approval to defer filing an NFTL for certain employment tax cases in which the

unpaid balance is $5,000 or more.

Thus, the IRS requires employees to take extra steps

and offer additional justification to avoid filing an NFTL. What’s more, it does not require

employees to determine whether the filing is likely to further the IRS’s revenue collection

objective (e.g., verify whether the NFTL would attach to assets or undertake a review of the

taxpayer’s financial or personal position to determine whether the NFTL filing will be

productive). In essence, IRS procedures have flipped Congress’s explicit presumptions. In

significant categories of cases, the IRS now imposes more rigorous managerial approval

requirements when an employee determines not to file an NFTL than when an employee

seeks to file one.

S. Rep. No. 105-174, at 78 (1998).

H.R. Rep. No. 105-599, at 278 (1998) (Conf. Rep.). The IRS Automated Collection System (ACS)

handles balance due and nonfiler cases that require telephone contact. IRS tax examiners and customer

service representatives in ACS review taxpayer data and issue notices, liens, or levies to resolve

delinquent tax cases.

IRM 5.19.4.5.2(10) (Apr. 26, 2006).

Id.

Small Business/Self-Employed Division (SB/SE), Interim Guidance for Approval of Lien Determinations,

Control No. SBSE-05-1208-069 (Dec. 22, 2008). The IRS issued this guidance in an attempt to

implement a GAO recommendation to timely file NFTLs in federal employment tax cases based on an

assumption that filing the NFTL will increase the likelihood of collection. See GAO-08-617, Tax

Compliance, Businesses Owe Billions in Federal Payroll Taxes 31 (July 2008). The interim guidance

expired on Dec. 22, 2009, and has now been incorporated into IRM 5.12.2.4.2 (Oct. 30, 2009).

The IRS Office of Chief Counsel has advised the IRS that its IRM is in compliance with RRA ’98.

Memorandum dated Feb. 12, 2010, from Gary D. Gray, Deputy Associate Chief Counsel (Procedure and

Administration) to Frederick W. Schindler, Director, Collection Policy (SB/SE). The memorandum

characterizes the impact of a lien-filing on a taxpayer’s financial viability as a “second-order hardship” and

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Today, the IRS generates a majority of its NFTLs through the Automated Collection System

(ACS). Just under two-thirds of NFTLs requested by ACS were made systemically,

which

means that the IRS generates these NFTLs without determining whether the taxpayers

have any assets or are likely to acquire any assets to which the NFTL would attach. As an

example, the IRS automatically requests NFTLs for every taxpayer whose delinquency

exceeds $5,000 when the IRS determines that the liability is “currently not collectible”

(CNC).

The CNC designation includes situations in which the IRS has determined that

collection of the liability would create a hardship on taxpayers by leaving them unable to

meet necessary living expenses.

This automated approach to lien filing makes little sense not only from a common sense

perspective but also from a business perspective. For example, for taxpayers with

accounts in CNC/economic hardship status, TAS Research found that:

• IRS refund offsets were responsible for nearly $6 out of every $10 in tax payments

collected from these taxpayers; and

• NFTLs were responsible for only $2 out of every $10 in payments collected from

these taxpayers.

One recent anecdote deeply concerns me: In a case handled by TAS, a Local Taxpayer

Advocate asked a revenue officer to refrain from filing an NFTL in a sympathetic case. In

response, the revenue officer said his group manager had told his work group that she

would not approve any requests to defer the filing of an NFTL. The Local Taxpayer

Advocate was told he would have to issue a Taxpayer Assistance Order

directing the IRS

to refrain from imposing an NFTL because of the group manager’s instruction.

states rather clinically: “As an involuntary creditor not involved in the extension of credit, the Service is

not in a position to evaluate these potential hardships and lacks the resources to effectively account for

them in the large number of CNC hardship cases.” The memorandum concludes that existing IRS

procedures adhere not merely to the letter but also to the spirit of RRA ’98. For the reasons discussed in

the text above, we fundamentally disagree.

ACS, Customer Service Activity Reports (CSAR), FY 2009 BOD report.

IRM 5.12.2.4.1(1) (Oct. 30, 2009).

CNC status generally suspends collection actions but the liability is still due and owing; thus, penalties

and interest continue to accrue until the statutory period of collection expires. IRM 5.16.1.2.9(11) (May 5,

2009); see also IRS Policy Statement P-5-71 at IRM 1.2.14.1.14 (Nov. 19, 1980).

National Taxpayer Advocate 2009 Annual Report to Congress, vol. 2, at 5 (Research Report: The IRS’s

Use of Notices of Federal Tax Lien (NFTL)).

IRC § 7811 authorizes the National Taxpayer Advocate to issue a Taxpayer Assistance Order (TAO) if

a taxpayer is suffering or is about to suffer a significant hardship as a result of the manner in which the

internal revenue laws are being administered. A TAO can direct the IRS to take a specific action, cease a

specific action, or refrain from taking a specific action. A TAO can also direct the IRS to review at a

higher level, expedite consideration of, or reconsider a taxpayer’s case. Upon receipt of a TAO, the

responsible official in the IRS operating division/function may either take the requested action or appeal.

If the parties cannot resolve the matter at a lower level through the TAO appeals process, the matter will

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6. The IRS Rarely Withdraws Tax Liens Despite Explicit Statutory

Authorization to Do So and Despite the Fact that a Lien “Withdrawal”

Is Far Less Damaging to Taxpayers than a Lien “Release”.

As described above, a lien that is “released” continues to be reflected on the taxpayer’s

credit record for seven years from the date of the release. However, an NFTL that is

“withdrawn” is treated as if it had not been filed and is removed from the taxpayer’s credit

record.

In 1996, Congress authorized the IRS to withdraw an NFTL if the Secretary makes any one

of four determinations:

(A) The filing of the notice was premature or otherwise not in accordance

with IRS administrative procedures;

(B) The taxpayer has entered into an installment agreement to satisfy the tax

liability for which the lien was imposed (unless the agreement provides

otherwise);

(D) With the consent of the taxpayer or the National Taxpayer Advocate, the

withdrawal of the notice would be in the best interests of the taxpayer (as

determined by the National Taxpayer Advocate) and the United States.

Congress clearly provided these four bases for withdrawal for a reason. In one TAS case,

a taxpayer working in the financial services industry lost his job after the IRS filed an NFTL,

because his employer had a policy to not employ individuals who have NFTLs filed against

them. The taxpayer had paid the tax liability and owed only a small amount of interest and

penalties. I personally became involved in the case and issued several Taxpayer

Assistance Orders directing the IRS to withdraw the NFTL, but the Collection function

declined to do so until after the taxpayer was fired.

In a case like that, the withdrawal of

the NFTL would serve the best interests of both the taxpayer and the United States

because an employed taxpayer is earning income and can pay taxes, while the IRS is

much less likely to collect from an unemployed taxpayer.

ultimately be elevated to the Commissioner or the Deputy Commissioner, who will decide whether to

sustain, modify, or rescind the TAO. See IRC § 7811(c)(1); IRM 13.1.20.5 (Dec. 15, 2007).

IRC § 6323(j)(1).

Pursuant to IRC § 6103, the IRS generally is required to keep taxpayers’ returns and return information

confidential. In this particular case, however, the taxpayer provided a written consent to the National

Taxpayer Advocate to disclose the facts of his case in congressional testimony.

- 34 -

Recommendations

On January 20, 2010, shortly after publication of the National Taxpayer Advocate’s 2009

Annual Report to Congress outlining my concerns about IRS lien-filing and other collection

practices, I issued two Taxpayer Advocate Directives (TADs)

to the Commissioners of the

Wage and Investment (W&I) and Small Business/Self-Employed (SB/SE) Operating

Divisions, ordering them, among other things, to:

• Immediately rescind the policy of automatic NFTL filing on currently not collectible

hardship accounts;

• Immediately require managerial approval for NFTL filings in all cases where the

taxpayer has no assets;

• Within 30 days of the issuance of the TAD, in consultation with the National

Taxpayer Advocate, issue interim guidance requiring IRS contact employees to base

a determination to file an NFTL on a thorough review of information concerning the

taxpayer’s assets, the taxpayer’s income, and the value of the taxpayer’s equity in

the assets and, after weighing all the facts and circumstances, determine whether

(i) the NFTL will attach to property, (ii) the benefit to the government of the NFTL

filing outweighs the harm to the taxpayer, and (iii) the NFTL filing will jeopardize the

taxpayer’s ability to comply with the tax laws in the future;

and

• Immediately develop and issue guidance allowing, upon the request of the taxpayer,

the withdrawal of an NFTL where the statutory withdrawal criteria are satisfied, even

if the underlying lien has been released.

In response, the IRS has established a task force to undertake a comprehensive review of

IRS collection practices. I applaud this effort, in which the Taxpayer Advocate Service will

participate. However, the IRS is not immediately changing any of its current guidance to

collection employees. In fact, the SB/SE and W&I Commissioners appealed both of the

TADs to the Deputy Commissioner for Services and Enforcement. On March 31, 2010, I

supplemented and re-issued the first TAD to the Deputy Commissioner for Services and

Delegation Order No. 13-3 grants the National Taxpayer Advocate the authority to issue a Taxpayer

Advocate Directive (TAD) to mandate administrative or procedural changes to improve the operation of a

functional process or to grant relief to groups of taxpayers (or all taxpayers) when implementation will

protect the rights of taxpayers, prevent undue burden, ensure equitable treatment, or provide an essential

service to taxpayers. IRM 1.2.50.4, Delegation Order 13-3 (formerly DO-250, Rev. 1) (Jan. 17, 2001);

see also IRM 13.2.1.6 (July 16, 2009). Upon receipt of a TAD, the only avenue of appeal for the IRS is to

the Deputy Commissioner for Services and Enforcement. The Deputy Commissioner and the

Commissioner have the authority to modify or rescind a TAD.

Taxpayer Advocate Directive 2010-1 (Jan. 20, 2010).

Id.

Taxpayer Advocate Directive 2010-2 (Jan. 20, 2010).

- 35 -

Enforcement. To date, I have not received a response to the concerns I outlined in either

of the TADs.

Therefore, in my opinion, taxpayers continue to be needlessly harmed and

future tax compliance and collection continue to be undermined while the task force

undertakes its year-long review. As a result of my concerns, I also issued interim guidance

to TAS employees on March 31, 2010, clarifying how they can best advocate for taxpayers

who are facing a lien-filing situation. A copy of this memorandum is attached as

Appendix A to this testimony.

¾ I recommend that the IRS institute a quality review of payment coding used to

track the source of taxpayers’ payments for tax liabilities. An accurate method of

tracking payments is an essential first step in determining the impact of various

collection tools on taxpayers and whether they are being used effectively.

¾ I recommend that Congress amend the Internal Revenue Code to:

• Require that prior to filing an NFTL, the IRS review all the taxpayer’s

circumstances (including the existence and value of assets, the taxpayer’s

overall financial situation, the taxpayer’s compliance history and reasons for

noncompliance, and the existence and amount of non-tax debt) and make a

determination, weighing all facts and circumstances, that (i) the NFTL will

attach to property, (ii) the benefit to the government of the NFTL filing

outweighs the harm to the taxpayer, and (iii) the NFTL filing will not jeopardize

the taxpayer’s ability to comply with the tax laws in the future;

• Allow a taxpayer to appeal any NFTL filing determinations to the IRS Office of

Appeals before the NFTL is filed;

• Provide under IRC § 7432 for civil damages for improper NFTL filing or failure

to make the required NFTL determination described above; and

• Clarify that under IRC § 7433, a taxpayer may bring an action for improper

lien filing or failure to make the required NFTL determination described

above.

¾ I recommend that Congress amend section 605(a)(3) of the Fair Credit Reporting

Act

100

to address the length of time that information about an IRS NFTL filing

remains on a taxpayer’s credit report after the release, withdrawal, or expiration

of the NFTL or the underlying tax debt.

Sustaining Taxpayer Advocate Directive 2010-1 (Mar. 31, 2010).

Interim Guidance on Recommending the Non-filing of Notices of Federal Tax Lien in Certain Situations

(Mar. 31, 2010).

100

15 U.S.C. § 1681c(a)(3).

- 36 -

B. Despite IRS Commitments to Improve Accessibility of the Offer in

Compromise Program and Assist Financially Struggling Taxpayers,

the IRS Last Year Accepted the Lowest Number of Offers in a

Decade.

In the National Taxpayer Advocate’s reports to Congress, I have continually expressed

concern that the IRS has made offers in compromise (OICs) less and less accessible to

taxpayers, creating a category of permanent tax debtors and undermining IRS collection

efforts as well. The IRS has made repeated commitments to improve the accessibility of

the program, but to date, tangible results are not evident.

Congress has authorized the IRS to settle a tax liability for less than the full amount

owed in appropriate cases, such as where a taxpayer has lost a job or otherwise

suffered a financial hardship and cannot afford to pay his or her full tax debt.

101

1998, Congress directed the IRS to make offers more accessible to appropriate

taxpayers:

ore

to educate the taxpaying public about the availability of such agreements.

102

. They

cause

as in

The conferees believe that the IRS should be flexible in finding ways to work with

taxpayers who are sincerely trying to meet their obligations and remain in the ta

system. Accordingly, the conferees believe that the IRS should make it easier

for taxpayers to enter into offer-in-compromise agreements, and should do m

Offers can be a good deal for taxpayers and an excellent deal for the government

can be good for taxpayers because, while they require taxpayers to pay their tax

obligations to the extent they are able, they give taxpayers the opportunity to make a fresh

start, removing the threat of enforced IRS collection actions that otherwise hangs over the

heads for the next decade. Offers can be an excellent deal for the government be

they enable the government to collect as much revenue as is feasible and, most

importantly, they boost the likelihood of future tax compliance. If a taxpayer is delinquen

and is already facing a lien or other collection action, the taxpayer has little incentive to

comply prospectively. On the other hand, offers contain a condition that requires the

taxpayer to remain in full compliance with the tax laws for the following five-year period.

If the taxpayer does not comply with the contract terms, the IRS may treat the offer

default, which will cause the original tax liability (minus any payments made) to be

101

IRC § 7122. The IRS accepts offers based on three grounds – doubt as to collectibility, doubt as to

, public policy, and economic hardship concerns).

liability, and effective tax administration (including equity

eas. Reg. § 301.7122-1(b).

102

H.R. Rep. No. 105-599, at 289 (1998) (Conf. Rep.).

103

See IRS Form 656, Offer in Compromise, § V(d) (Mar. 2009).

- 37 -

reinstated in full.

104

One study showed that about 80 percent of individual taxpayers with

zing the offer process concluded that a taxpayer must take over 100

teps to complete an offer application.

107

The following chart shows the trend in offers

ince FY 2001:

IRS OFFER-IN-COMPROMISE PROGRAM, FY 2001 - FY 2009

108

accepted offers remained substantially compliant for the five-year period.

105

Yet the IRS has erected so many obstacles to offers in compromise that fewer a

fewer taxpayers are applying for them, and fewer and fewer offers are being accepted

For example, the application form and instructions now run 50 pages,

106

and a

consultant analy

Offer Receipts,Dispositions, and Acceptances FY01 - FY09

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

Receipts

125,390 124,033 127,769 106,025 74,311 58,586 46,270 43,989 52,102

Dispositions

113,209 143,102 136,822 123,970 91,343 64,169 47,719 45,163 43,211

Accepted

38,643 29,140 21,570 19,546 19,080 14,734 11,618 10,677 10,665

% Accepted

34% 20% 16% 16% 21% 23% 24% 24% 25%

FY01 FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09

Centralization

ugust 2001

User Fee Required

November 2003

Partial Payment Required

July 2006

104

IRM 5.19.7.3.20 (Jan. 16, 2009); IRM 8.23.3.14(3) (Aug. 28, 2009).

105

IRS, Analysis of Various Aspects of the OIC Program (Sept. 2004). As noted, offers can also be

beneficial from a revenue standpoint. In FY 2007, accepted offers generated 17 cents for every dollar

owed. IRS, Offer in Compromise Program, Executive Summary (Aug. 13, 2007). By contrast, IRS

research indicates the IRS has historically collected only 13 cents for every $1 owed on debts that are

two years old and virtually nothing on debts that have been outstanding for three years or more. IRS,

Automated Collection System Operating Model Team, Collectibility Curve (Aug. 5, 2002). An IRS study of

rejected offers that subsequently were deemed “currently not collectible” (CNC) found that 27 percent of

the cases involving individuals and 49 percent of the cases involving businesses were already in CNC

status at the time the offers were rejected. IRS, Analysis of Various Aspects of the OIC Program (Sept.

2004). In other words, the IRS rejected the taxpayer’s offer to pay something, and often ended up with

nothing.

106

See IRS Form 656, Offer in Compromise, and accompanying instructions.

107

Siegel & Gale, Offer in Compromise, Strategic Recommendations 10-13 (July 31, 2009).

108

IRS, SB/SE, Collection Activity Report NO-5000-108 (FY 2001-FY 2009).

- 38 -

As this chart illustrates, the number of offers the IRS receives has declined sharply –

’s

mines its revenue collection goals, and it is filing NFTLs against many of these

xpayers, which will undermine their long-term financial viability and ability to pay tax. I

ther

cting

many of these taxpayers, surely it would be better to bring more of them back

to compliance by accepting what they can afford and obtaining their pledge to remain in

ability to pay may not be

accurate.” To address these cases, the IRS announced it was “creating a new second

econd review” has not resulted in acceptance of

from 125,390 in FY 2001 to 52,102 in FY 2009, a drop of 58 percent. The number of

accepted offers has declined by even more – from 38,643 in FY 2001 to 10,665 in

FY 2009, a decrease of 72 percent. In FY 2001, the IRS accepted 34 percent of offer

while in FY 2009, it accepted only 25 percent of offers.

109

Another way to look at this situation: At the beginning of FY 2009, there were 4,001,2

taxpayers with delinquent accounts.

110

During FY 2009, the IRS accepted only 10,66

offers. That means, roughly speaking, that the IRS accepted one offer for every 375

taxpayers with a delinquent account. It is also worth noting that the IRS placed the

accounts of 1,030,748 taxpayers into CNC status last year.

111

Thus, the result of the IRS

restrictive offer policy is that the IRS did not collect any tax on many accounts, which

under

note that, remarkably, the IRS often files NFTLs against taxpayers while reviewing their

offers, which does not exactly provide an incentive for taxpayers to try to settle their t

debts and is not an appropriate way to work with taxpayers who are trying to work with th

IRS.

While some taxpayers are unresponsive to the IRS out of fear, preoccupation with o

problems, or in some circumstances a willful desire to flout the law, most delinquent

taxpayers are delinquent because they are struggling financially. If the IRS is colle

nothing from

compliance in the future. It is a major failure of IRS collection policy that its offer in

compromise program works with taxpayers in such a small percentage of cases. The I

should do far more to ensure that the offer program is open for business to these

taxpayers.

In January 2009, the IRS announced several steps to assist financially struggling

taxpayers.

112

In connection with offers, it noted that “the equity taxpayers have in real

property can be a barrier to an OIC being accepted,” because with the sharp drop in

housing prices, “the real-estate valuations used to assess

review of the information.” To date, this “s

109

The percentage of accepted offers is computed by dividing the number of offers accepted by the

Collection Activity Report NO-5000-2, Taxpayer Delinquent Account Cumulative Report (Mar.

ecap of Currently Not Collectible Report (Oct. 1, 2009)

with Steps to Help Financially Distressed

number of offer dispositions.

110

IRS,

2009).

111

IRS, Collection Activity Report NO-5000-149, R

(covering the period 10-01-2008 to 09-30-2009).

112

IRS News Release, IR-2009-2, IRS Begins Tax Season 2009

Taxpayers; Promotes Credits, e-File Options (Jan. 6, 2009).

- 39 -

a single offer in which property valuations were adjusted. The unit assigned to perform

r program and identify opportunities to attract

ore appropriate offers. However, those commitments and the work of the consultants

rs in

Last m

taxpay

provides greater flexibility when considering offers in

compromise from the unemployed. . . . These immediate steps are part of an

ployees already

ave the flexibility to consider a taxpayer’s current income and potential for future income

when n d.

Interna ect at least since 2005 states:

e income than

urrent or past income indicates:

ome expected if the taxpayer were fully employed and

if the potential for employment is apparent. Each case should be judged on its

these “second reviews” has reviewed 11 offers and accepted three – and it did not adjust

real property valuations in any of the accepted cases.

113

In February 2009, the Deputy Commissioner stated in congressional testimony that the IR

would retain a consultant to review the offer program overall and assess what can be don

to make the program more accessible to taxpayers.

114

Since that time, the IRS has, in fac

retained two consultants to assess the offe

have not yet produced results. As noted above, the IRS actually accepted fewer offe

FY 2009 than it had accepted in FY 2008.

onth, the IRS announced a new series of steps to assist financially struggling

ers. According to the IRS announcement:

IRS employees will be permitted to consider a taxpayer’s current income and

potential for future income when negotiating an offer in compromise. Normally

the standard practice is to judge an offer amount on a taxpayer’s earnings in

prior years. This new step

on-going effort by the IRS to ensure the availability of the Offer in Compromise

program for taxpayers.

115

It is not clear what impact this announcement will have, because IRS em

egotiating an offer in compromise, including where the taxpayer is unemploye

l Revenue Manual guidance in eff

Some situations may warrant placing a different value on futur

IF [a] taxpayer is temporarily unemployed or underemployed

THEN [u]se the level of inc

own merit, including consideration of special circumstances or [Effective Tax

Administration] issues.

116

113

SB/SE, Response to TAS Information Request (as of Feb. 2010).

114

IRS Assistance to Taxpayers Facing Economic Difficulties: Hearing Before the Subcomm. on

ner for Services and Enforcement, Internal Revenue Service).

9, IRS Outlines Additional Steps to Assist Unemployed Taxpayers and

Oversight of the H. Comm. on Ways and Means, 111

Cong. (Feb. 26, 2009) (testimony of Linda E. Stiff,

IRS Deputy Commissio

115

IRS News Release, IR-2010-02

Others (Mar. 9, 2010).

116

IRM 5.8.5.5(5) (Sept. 1, 2005).

- 40 -

An interim guidance memorandum i

117

ssued on March 10, 2010, generally retains the above

nguage. It differs from existing guidance in that it explicitly states a taxpayer’s current

new

robust offer program. I have come to believe over years of seeing the IRS

uncate this program that the Collection function possesses an institutional aversion to

100 percent of the tax the IRS believes is owed regardless of the

ircumstances.

income will be used in analyzing his or her future ability to pay and provides several

examples to illustrate the principle.

While I am pleased the IRS has issued this interim guidance and has referred in its

announcement to “an on-going effort by the IRS to ensure the availability of the Offer in

Compromise program for taxpayers,” I remain concerned that the IRS has been unwilling

develop a more

collection of less than

Recommendations

¾ I recommend that the IRS adopt seven administrative recommendations that I

included in my 2009 Annual Report. These include reducing the enormous

substantiation and documentation requirements currently req

118

uired with the initial

submission of an offer, reducing the number of steps a taxpayer must take to

te offers.

¾ I recommend that Congress repeal the 20 percent down payment requirement

rate

complete an offer application, and revising internal guidance to bring about the

acceptance of a much greater number of appropria

upon the submission of an offer in compromise.

119

C. IRC Section 6707A Should Be Amended Expeditiously to Amelio

the Unconscionable Impact It Is Having on Taxpayers.

Section 6707A of the Internal Revenue Code imposes a penalty of $100,000 per

individual and $200,000 per entity for each failure to make special disclosures with

respect to a transaction that the Treasury Department characterizes as a “listed

transaction” or “substantially similar” to a listed transaction. Although the penalty wa

originally designed to encourage the disclosure of corporate tax shelters, it has had the

120

nintended effect of subjecting to Draconian penalties – in some cases over $1 million –

117

SB/SE, Memorandum from Director, Collection Policy, Control No. SBSE 05-0310-01, Interim

Guidance for Calculation of Future Income in Offer in Compromise Cases (Mar. 10, 2010).

118

See National Taxpayer Advocate 2009 Annual Report to Congress 39-40.

119

See IRC § 7122(c).

120

For a more detailed discussion of this issue, see National Taxpayer Advocate 2008 Annual Report to

Congress 419-422 (Legislative Recommendation: Modify Internal Revenue Code Section 6707A to

Ameliorate Unconscionable Impact). For the definition of a “listed transaction,” see Treas. Reg. § 1.6011-

4(b)(2).

- 41 -

small businesses that have limited assets, derived little or no tax savings, and had no

knowledge that they were entering into a corporate tax shelter. Consider the following:

• The penalty imposes “strict liability” – it applies without regard to whether the

egard

ransaction is reported correctly on the taxpayer’s return.

er any

circumstances.

eturn, no matter how detailed, will not suffice by itself to avoid

the penalty. After the first year in which the transaction must be disclosed, the

becomes

listed years later, the taxpayer becomes responsible for filing a disclosure

o. This is true even if

the taxpayer has no knowledge that the transaction has been listed.

127

taxpayer has knowledge that the transaction has been listed and without r

to whether the t

• The penalty applies even if the taxpayer derived no tax savings from the

transaction.

122

• The penalty must be imposed by the IRS and cannot be rescinded und

123

• Prior to assessment, the penalty may not be appealed in any court.

124

• The taxpayer’s disclosure must initially be made twice – once with the IRS Offic

of Tax Shelter Analysis and again with the tax return for the year in which the

transaction is first required to be disclosed.

125

A disclosure included with the

taxpayer’s filed r

taxpayer must continue to make disclosures with each filed return that reflects

the transaction.

• A taxpayer that discloses a transaction may be subject to the penalty if the IRS

deems the disclosure to be incomplete.

126

• If a transaction is not “listed” at the time the taxpayer files a return but it

statement and will be liable for this penalty for failing to do s

§ 6707A; Joint Explanatory Statement of the Committee of Conference accompanying H.R. 4520,

ll pay [the] penalty” (emphasis added). This language seems absolute, and the

m’r, 133 T.C. No. 18 (2009) (finding the court lacked deficiency

lties for failure to report involvement in a listed transaction).

s on

121

IRC

108 Cong. at 373 (2004).

122

Id.

123

IRC § 6707A(a) & (d)(1)(A). Section 6707A(a) provides that “[a]ny person who fails to [make the

required disclosures] sha

IRS to date has interpreted the provision as requiring it to impose the penalty in all circumstances

described in the statute.

124

IRC § 6707A(d)(2); Smith v. Com

jurisdiction to redetermine pena

125

Treas. Reg. § 1.6011-4(a) & (e).

126

Treas. Reg. § 1.6011-4(d).

127

Treas. Reg. § 1.6011-4(e)(2). The requirement will cease to apply after the period of limitation

assessment for the final return reflecting the transaction has expire

- 42 -

• he penalty applies to each tax return the taxpayer files.

128

• The usual three-year statute of limitations does not apply.

129

ation and a penalty of $100,000 on the individual taxpayer for each of the ten

ears).

ation and does not provide for

pre- or post-deprivation hearing. It must be fixed quickly.

law and

to extend the

oratorium indefinitely based on a stated intention to revise the statute.

The

lamity for hundreds of small

usiness owners and their families across the country.

Thus, an individual who does business through a wholly owned S corporation may ent

into a ten-year transaction that he believes is proper and that produces little or no tax

savings – only to end up owing a penalty of $3 million (i.e., a penalty of $200,000 on th

S corpor

This harm is not merely theoretical. This penalty has been imposed against small

businesses in hundreds of cases, and as noted, the minimum amount of the penalty is n

$100,000 for an individual, and in practice, most taxpayers are facing penalties runnin

many multiples higher. All agree this effect was unintended and is unconscionable.

Further, I question whether this provision is constitutional on procedural due process

grounds, because the penalty constitutes a significant depriv

On June 12, 2009, the Chairman and Ranking Member of this Committee and the

Chairman and Ranking Member of the House Ways and Means Subcommittee on

Oversight sent a letter to the Commissioner stating their commitment to modify the

asking that, in the interim, the IRS use the discretion provided with its effective tax

administration authority to suspend collection of IRC § 6707A liabilities in cases where the

tax benefits resulting from a listed transactions are less than $100,000 for individuals and

$200,000 in other cases. In response, the Commissioner agreed to impose a temporar

moratorium on collection action and has extended it twice, but faced with an operative

statute that requires the IRS to assess these penalties, the IRS is unlikely

Last January the full Senate passed S. 2917, the Small Business Penalty Fairness Act,

which would generally limit the penalty to a percentage of the tax savings realized.

Chairman and Ranking Member of the House Ways and Means Subcommittee on

Oversight have introduced similar legislation – H.R. 4068, the Small Business Penalty

Relief Act. In my testimony before that Subcommittee on February 16, I urged promp

passage of the legislation to prevent untold economic ca

128

IRC § 6707A; Treas. Reg. § 1.6011-4(e)(1); Joint Explanatory Statement of the Committee of

Conference accompanying H.R. 4520, 108

Cong. at 373 (2004).

129

IRC § 6501(c)(10) (providing that the statute of limitations will remain open with respect to an

undisclosed listed transaction until at least one year after the earlier of (i) the date on which the taxpayer

provides the required disclosure or (ii) the date on which a material advisor provides the name of the

taxpayer to the Treasury Department in response to a request made under IRC § 6112(b)).

- 43 -

Recommendation

¾ I urge Congress to expedite final passage in both houses of S. 2917, H.R. 4068,

or similar legislation as quickly as possible to address this most unfortunate and

unintended situation.

* * * * *

As part of our effort to reach the growing number of taxpayers who may need help from

the Taxpayer Advocate Service, we have placed numerous educational products on

social media sites such as Facebook (http://www.facebook.com/YourVoiceAtIRS) and

YouTube (http://www.YouTube.com/TASNTA). This material includes a series of video

messages that I recorded on topics such as liens, installment agreements, cancellation

of debt income, offers in compromise, identity theft, and the Federal Payment Levy

Program. These videos also appear on the Tax Toolkit (http://www.taxtoolkit.irs.gov),

which contains information about basic tax responsibilities for all taxpayers, including

those new to the federal tax system, taxpayers with limited English proficiency, and

those with disabilities. These sites represent TAS’s commitment to keeping taxpayers

informed and tailoring our services to their constantly changing needs.

- 44 -

APPENDIX A

National Taxpayer Advocate

March 31, 2010

Control No: TAS-13.1-0310-003

Expires: March 30, 2011

MEMORANDUM FOR TAXPAYER ADVOCATE SERVICE EMPLOYEES

FROM: Nina E. Olson /s/

National Taxpayer Advocate

SUBJECT: Interim Guidance on Recommending the Non-filing of Notices of

Federal Tax Lien in Certain Situations

This memorandum is part of a series that consolidates and clarifies current guidance in

different Internal Revenue Manual (IRM) provisions and TAS training materials.

The

purpose of this memorandum is to help Case Advocates and Local Taxpayer Advocates

think through, in the context of the existing guidance, how they should advocate on

behalf of taxpayers with respect to the filing of a Notice of Federal Tax Lien (NFTL) in

cases involving installment agreements (IAs), Currently Not Collectible (CNC) status, or

offers in compromise (OICs). There are certain situations in which the IRM requires

automatic NFTL filing without considering individual taxpayer facts and circumstances

and without managerial review.

In these situations, TAS employees need to

investigate the case and apply the factors described in this memorandum to determine

whether the filing of an NFTL is appropriate. TAS employees should advocate for the

See, e.g., TAS, Interim Guidance on Handling Collection Cases where Economic Hardship is Present

but the Taxpayer has not Filed all Required Returns, Control No. TAS-13.1-0110-001 (Feb. 28, 2010).

For example, when the account is placed in CNC status, the IRM requires NFTL filing for any unpaid

balance of $5,000 or more, or if the IRS is unable to locate or contact the taxpayer, or the taxpayer is

experiencing an economic hardship. IRM 5.12.2.4.1(1) (Oct. 30, 2009); IRM 5.19.4.5.2 (Apr. 26, 2006).

The IRM requires the filing of an NFTL for non-streamlined IA accounts of more than $5,000. IRM

5.19.1.5.5(19) (Dec. 4, 2009). Similarly, for example, an NFTL would normally be filed with OICs on

unpaid balances of $5,000 or more and the offer is being rejected or accepted with deferred payment

terms. IRM 5.8.4.9 (Sept. 23, 2008).

- 2 -

non-filing of an NFTL when it is appropriate based on the taxpayer’s facts and

circumstances. TAS employees do not make the actual lien determination.

Background

Section 3421 of the IRS Restructuring and Reform Act of 1998 (RRA ‘98) provides that,

where appropriate, a supervisor review the proposed lien filing, considering the amount

due and the value of the taxpayer’s assets.

In addition, Internal Revenue Code (IRC) § 6323(j)(1) provides the IRS a discretionary

mechanism for withdrawing the NFTL when one of the following criteria is met:

(A) The IRS filed the NFTL prematurely or otherwise not in accordance with

procedures;

(B) The taxpayer entered into an installment agreement to satisfy the liability

(unless the IA provides otherwise);

(D) The withdrawal is in the best interests of the taxpayer (as determined by

the National Taxpayer Advocate) and the United States.

In these situations, Case Advocates should advocate for the non-filing of a lien by

arguing that the IRS should not file an NFTL because it would meet the criteria for

withdrawal once filed.

When is a Lien Determination required?

IRM 5.19.1.5.5 describes the four (4) types of installment agreements that TAS

employees have the delegated authority to accept: (1) streamlined (up to $25,000), (2)

non-streamlined (up to $100,000), (3) guaranteed (up to $10,000), and (4) in-business

trust fund express (up to $10,000). An NFTL determination is not required for

installment agreement types (1), (3), and (4), but a lien determination is

required for

non-streamlined installment agreements (NSIAs). A lien determination is also required

when placing an account into CNC status per IRM 5.12.2.4.1(1) if the balance owed is

over $5,000. Similarly, IRM 5.8.4.9 requires

a lien determination in OIC cases where

the unpaid balance of assessment is $5,000 or more and the offer is being rejected or

accepted with deferred payment terms.

Determining when to advocate for the non-filing of an NFTL

In situations where the taxpayer’s individual facts and circumstances meet the criteria in

IRM 5.12.2.4.2(1)-(8) for not filing or deferring an NFTL, or one of the IRC § 6323(j)(1)

RRA 98, Title III, § 3421, Pub. L. No. 105-206, 112 Stat. 685, 758 (1998).

IRC § 6323(j); Treas. Reg. § 301.6323(j)-1.

- 3 -

requirements for an NFTL withdrawal, Case Advocates should advocate against the

filing of an NFTL.

When making the decision to request that the operating division refrain from filing an

NFTL, you must carefully evaluate all of the facts and circumstances including the

following:

• Compliance History. Has the taxpayer had prior balances due? If so, how

recently? Would the NFTL filing jeopardize the taxpayer’s ability to comply with

the tax laws in the future? The fact that a taxpayer has never had a delinquent

tax account before or has not had a delinquent account in recent years should

weigh significantly in favor of refraining from filing an NFTL.

• Reasons for noncompliance

. Is the taxpayer’s noncompliance attributable to a

one-time unusual or catastrophic event, such as a heart attack, hurricane, or a

loss of job? Are there extenuating circumstances that may contribute to the

noncompliance? The following situations are examples of such extenuating

circumstances: after a stroke, the taxpayer fell behind in estimated tax payments,

or after the loss of a job, the taxpayer incurred a ten percent penalty for early

withdrawal from an IRA. In such situations, where the taxpayer has been

historically compliant except for a one-time catastrophic event, filing of an NFTL

will harm the taxpayer’s ability to repay his or her tax liability and remain

compliant in the future.

• Hamper Collection

. Will the filing of an NFTL hamper the collection of tax? If not

filing the NFTL will significantly impair the IRS’s ability to collect the tax, this

factor should weigh in favor of filing an NFTL.

• Undue Harm to the Taxpayer that Reduces Collection Potential. Consider

whether the filing of the NFTL will harm the taxpayer’s financial viability, thus

reducing collection potential, i.e., the filing prevents the taxpayer from obtaining

or retaining employment or obtaining the financing necessary for a business

taxpayer to remain in business. If the filing of the NFTL unduly harms the

taxpayer and reduces collection potential, this factor should weigh in favor of

refraining from filing an NFTL.

• Payment before the Collection Statute Expiration Date (CSED)

. Will the

proposed Installment Agreement fully pay the taxpayer’s balances owed prior to

the expiration of the CSED? If the taxpayer can pay in installments before the

CSED, this factor will weigh in support of a determination not to file an NFTL.

Under IRM 5.12.2.4.2(8) a taxpayer may also submit a faxed request for non-filing of the NFTL if the

revenue officer has contacted the taxpayer by phone or in person. Such a request may include the

reasons why the taxpayer wishes the NFTL not to be filed, which the RO should note in the case history.

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• Existence and Value of the Assets. Are there assets, including real and personal

property, to which the NFTL can attach? Is the taxpayer likely to acquire assets

in the future? If so, determine the net equity in the assets. Research IRS

databases and available third-party information concerning the taxpayer’s assets,

income, and the value of the equity in the assets. Where appropriate, request

and review taxpayer financial information, including Forms 433-A, Collection

Information Statement for Wage Earners and Self-Employed Individuals, or

Forms 433-B, Collection Information Statement for Businesses. If you have

access, search assets on Accurint, a web-based asset locator system. Seek

ROTA assistance if necessary to assist you with equity determination. If the

NFTL will not attach to property with significant value, or if the taxpayer needs

the equity to cover an anticipated, necessary expense, this factor will weigh in

favor of a determination to refrain from filing an NFTL.

In analyzing your case, consider all the factors and determine whether the NFTL filing is

appropriate. Remember that this is not a complete list of factors, and that you should

consider other relevant factors depending on the facts of your case.

Note: If at any time you need assistance in determining whether it is appropriate to

request the non-filing of an NFTL or whether the taxpayer owns assets, please contact

a ROTA to discuss the individual facts and circumstances of your case. ROTAs have

access to Accurint.

Example 1

You have been assigned the case of Taxpayer A, who owes $10,000 in income tax,

penalty, and interest for 2008. The compliance history shows that Taxpayer A has been

compliant in recent years and any past delinquencies were promptly resolved. A review

of the taxpayer's Collection Information Statement (CIS) shows that he can afford $150

per month. It will take the taxpayer over 60 months to pay the full balance, but the debt

will be paid prior to the expiration of the CSED. The CIS also shows that Taxpayer A

has no assets except his home, which has a fair market value (FMV) of $350,000 and a

first mortgage of $347,000. Thus, there is no equity in the home. The taxpayer has

requested a non-streamlined installment agreement to fully pay the tax debt; although

Taxpayer A owes less than $25,000, the liability will not be paid within 60 months.

In general, you should advocate for the non-filing of the NFTL as this taxpayer has been

compliant in the past, the account will be paid prior to the expiration of the CSED, and

the harm to the taxpayer would outweigh the benefit to the government because the

taxpayer has no equity to which the lien could attach.

Example 2

You have been assigned the case of Taxpayer B. The facts are the same as in

example 1 above, but the taxpayer has equity of $200,000 in the house, i.e., sufficient

equity against which to borrow. However, the taxpayer does not want to liquidate or

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borrow against the house and has requested a non-streamlined IA to fully pay the

liability; although Taxpayer B owes less than $25,000, the agreement will not be paid

within 60 months.

In these circumstances, the government’s interests may outweigh the harm to the

taxpayer who refuses to borrow against the property to pay the tax liability. Thus, you

conclude based upon an evaluation of all of the facts and circumstances that you

cannot recommend that the IRS refrain from filing an NFTL. You will prepare an OAR

requesting that the OD make the lien filing determination. The taxpayer will have a right

to a CDP hearing if the IRS files the NFTL.

Example 3

The facts are the same as in example 2, but the taxpayer has a special-needs child and

must utilize the equity in the house to provide for ongoing medical and other care for the

child. In these circumstances, you should advocate that the IRS refrain from filing an

NFTL.

Example 4

Taxpayer C, who is self-employed, owns an insurance business with an unpaid

combined income and employment tax liability of $62,500 for tax years 2008 and 2009.

The taxpayer filed Form 911 stating that he just received a notice and demand for

payment of the outstanding tax liabilities and is worried about the IRS filing an NFTL.

The taxpayer’s financial information shows a substantial decline in gross receipts and

an increase in unpaid accounts receivable. The taxpayer has requested that the IRS

accept an offer in compromise. If the IRS files the NFTL, the taxpayer will lose his

employment because the state insurance licensing board requires insurance agents to

have a clean credit history. You determine the OIC is acceptable according to the IRM

guidelines. You also determine that the NFTL will not be in the best interests of the

taxpayer and the United States because it will hamper collection and future tax

compliance if the taxpayer cannot retain his employment.

In these circumstances, you should advocate that the IRS accept the OIC and that the

IRS refrain from filing an NFTL. The filing of the NFTL will hamper collection, prevent

the taxpayer from maintaining employment and staying in business, and jeopardize the

taxpayer’s ability to comply with the tax laws in the future.

Sending an Operations Assistance Request (OAR)

If after weighing all facts and circumstances of your case, you have determined that

TAS needs to advocate for the non-filing of an NFTL, elevate the case to your Local

Taxpayer Advocate (LTA) and simultaneously forward the OAR to the Operating

Division (OD) requesting that the IA, OIC, or CNC be accepted without filing an NFTL.

In cases where you are accepting a non-streamlined installment agreement based on

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delegated authority,

accept the IA and simultaneously forward the OAR requesting the

non-filing of an NFTL. In all cases, the OAR should request an OD manager’s review of

any determination denying TAS’s recommendation not to file the NFTL. If the OD does

not agree with your recommendation not to file the NFTL in any of these situations,

immediately notify your LTA to discuss the case with the OD manager. If the OD

manager disagrees with the non-filing of an NFTL, the LTA should promptly consider

issuing a Taxpayer Assistance Order (TAO).

When sending an OAR, request expedited handling. Including the following language

in the OAR will support your recommendation and clarify the issue:

Due to the above taxpayer's financial situation, we are recommending [insert - the

account be placed into CNC status / the offer in compromise be accepted / acceptance

of the IA]. Due to the amount of the liability, a Lien Determination is required.

Based on a thorough review of the taxpayer's information (including IRS and available

third party information) concerning their assets, income, and the value of the equity in

the assets [insert specific facts and circumstances regarding the taxpayer], TAS has

concluded that [insert all that applies: the NFTL will not attach to property / the NFTL

will hamper collection / the harm to the taxpayer will outweigh the benefit to the

government/ or the NFTL filing will jeopardize the taxpayer’s ability to comply with the

tax laws in the future]. Therefore, we are recommending that the IRS refrain from filing

an NFTL so long as the taxpayer remains compliant.

If you do not agree with this recommendation, please have your manager immediately

contact the Local Taxpayer Advocate (Insert name and phone #) to discuss further.

In cases where after considering the relevant factors, TAS decides not to recommend

that the OD refrain from the filing of the NFTL, forward the OAR to the OD to request

that the OD make the lien filing determination.

Issuing a Taxpayer Assistance Order (TAO)

If the OD does not agree to refrain from filing the NFTL, evaluate the reasons given in

support of filing the NFTL. If you still disagree, elevate the case to the LTA to consider

issuing a TAO.

If the LTA decides to issue a TAO, follow the procedures in IRM

13.1.20, TAS Taxpayer Assistance Order Process. The TAO should order the IRS to

refrain from filing the NFTL and must explain why, based on the law and the facts of the

case, the filing is not appropriate.

When preparing the TAO, you should include the following language, where

appropriate:

Per Delegation Order 13-2 (Rev. 1), TAS has the authority to accept installment agreements under the

procedures contained in IRM 5.19.1.5.4 (or successor provisions).

The LTA may also consider pursuing an appeal under CAP. See IRM 5.19.4.5.2(12)(b) which provides

that “if a taxpayer expresses serious objections regarding the lien filing . . . treat it as a Collection Appeal

Program (CAP) before filing the lien."

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Based on a thorough review of the taxpayer's information (including IRS and available

third party information), the criteria for not filing a lien found in IRM 5.12.2.4.2 have been

met. [Discuss how the various criteria listed in this IRM have been established in this

case.] Therefore, the NFTL should not be filed so long as the taxpayer remains

compliant.

Please contact James Book, Technical Analysis and Guidance, at (816) 291-9944, for

further information.