Sustainability policy

SUSTAINABILITY POLICY | Version 1 26/01/2024

SUSTAINABILITY POLICY

At Diamond Collection Hotels, we are committed to promoting responsible travel and tourism

through our sustainability policy. We recognize our responsibility towards the environment by

maintaining and protecting the biodiversity and the precious natural and cultural heritage of

the community in which we belong.

Diamond Collection Hotels expects its suppliers, business partners and guests to comply and

work together to bring positive change in the sustainability of our environment.

Our work will be ongoing as we continue to address climate change, scarcer natural resources

and the evolving need of the planet. With our commitment, we will do our upmost best to

actively reduce the environmental impact, embed sustainability across our company, hold

ourselves accountable and increase the resilience of the community where our properties are

located.

• Build and operate sustainable hotels

• Communicating and reporting our progress

• Developing innovative sustainability initiatives

• Educating and training, internally and externally

• Water Management

• Waste and Pollution Management

• Natural Resource Conservation

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SUSTAINABILITY RESPONSIBILITIES AND ACTIONS IMPLEMENTED

We all have a social and environmental responsibilities to reduce our carbon footprint:

• We constantly change our policies to minimize our carbon footprint and impact on the

local environment.

• We raise awareness of the impact of hotel operations on the environment and

encourage staff to carry out sustainable business practices through informing and

involving them at induction and regular training sessions.

• We support the island community, and where possible both employ from and purchase

from local companies who have been carefully selected based on their values.

• We minimize waste throughout the hotel following strict procedures in the food,

beverage and other operational areas.

• Energy consumption is reduced throughout the hotel through regulated key access

connectivity

• Operate a ‘switch off’ policy for office staff to turn off computer equipment and printers

when not in use.

• Linen policy: changing bedding every two days unless requested otherwise, towels are

changed daily or on turndown where necessary

• Avoid single use plastics for hotel amenities

• Eliminated the use of plastic straws and by providing glass bottle alternatives where

possible

• We reduce usage of harmful cleaning chemicals and replacing these with eco-friendly

products wherever possible.

• We have reduced our usage of paper by attempting to be as digital as possible

• Recycling paper, newspapers, glass, batteries, fluorescent and long-life bulbs, cans and

cartridges.

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SAVING WATER

At both our properties, Diamond Deluxe and Diamond Boutique, we only use water from our

bore in order not to burden the central government water supply.

The bore water is biologically treated according to the strictest regulations. It is exclusively used

for the needs of our properties:

• Use in guest rooms

• Use in the kitchen and in the pools

We have implemented the following measures in aiding in preserving our water:

• All WCs have been fitted with low flush or dual flush systems

• Use of drop by drop irrigation system for watering the gardens.

• Use of native and drought-resistant plants

• Use of efficient shower head and taps allowing less consumption of water

Despite the high temperatures of the Greek climate we will continuously strive to reduce the

overall consumption of water without compromising the quality, health and safety of all our

guests.

Water Consumption (m³ per guest per night)

2023 0,06

2024

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SAVING ENERGY

At both our properties, Diamond Deluxe and Diamond Boutique we continuously work to

reduce the electricity consumption through the following:

• training of all staff in all areas

• all equipment in kitchens, laundry, maintenance, front and back office are Grade A

efficient. Any future purchases need to follow same requirement.

• led lighting and low energy light bulbs used throughout the resort

• programmed lighting in all public areas, which are switched off after midnight.

• Light sensors are also installed throughout resort

• In all rooms card system for electricity

• Linen/towel policy is place

• Solar panels provide hot water supply throughout resort

Energy consumption (kwh per guest night)

2023 15,34

2024

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WASTE MANAGEMENT

At both our properties, Diamond Deluxe and Diamond Boutique, we have successfully

implemented procedures to ensure that we reduce the production of waste in all areas of the

resort and encourage guests to join us in our efforts.

• We have eliminated any use of plastic straws

• We recycle cooking oil, food, plastic, glass, metal, aluminium and electrical waste with

the help of the municipality of Kos and other partners

• We encourage guests to use our recycle bins which are located in the resort

• We have a collection area for batteries and ink toners

• We have a library area in which books left behind from guests are stored for the use of

other guests

HOW WE RECYCLE

Loyal to our environmental policy we are working on all areas of the hotel to reduce waste,

reuse items where possible and to encourage recycling. We aim to monitor and record our

environmental impact on a regular basis to improve our efforts and meet our targets.

• We have set up recycle bin around the resort

• We have set up a recycle system to reduce the mass of paper, we have trash bin to

collect glass bottles and recycle system for food.

• We have created a 'green team' that work on the goal of continual improvement and

scheduled re-evaluation and reporting

• We keep our employees informed about the best recycling procedures by issuing

memos and periodically reviewing procedures.

• We monitor all the procedures on a regular basis to make sure that proper routines

have become habit and continue to educate as is necessary.

• Carefully track the volume and types of recyclables that are being processed at your

facility

• We use refillable containers instead of single-use packets and containers.

• Remove or eliminate the storage and use of hazardous chemicals.

• We have set the printers and copiers to duplex printing and economic printing by

default.

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OUR COMMUNITY MATTERS

Diamond Collection Hotels recognizes and understands its responsibilities and its impact of its

operation on the local residents and business community.

We will ensure through our operation to create positive impacts on the both the social and

economic level in order for our surroundings to not be negative effected.

In order to monitor and ensure that we will do everything we can to achieve our goals we have

identified our primary goals related to our community policy, which are the following:

Certification

In order to satisfy broader sustainability criteria including the socio-economic impacts and staff

welfare, and are striving for a Travelife Gold award during 2024.

Purchasing

Diamond Collection Hotels buy as many products as possible from our local suppliers in to

promote their business.

We purchase our products in bulk and large packaging in order to reduce the impact of litter!

We aim to buy local products only and not imported products. Imported products will only be

bought when they are not available locally.

Donations and Charity

Diamond Collection Hotels assists Monasteries with donations such as old uniforms, linen or

furniture.

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EMPLOYMENT

Employment

Diamond Collection Hotel understands the cycle of the economy and we recognize the

importance of hiring local staff the will spend their salary back in the local economy.

By creating new job opportunities in our new hotels, we furthermore ensure additional

employment for local residents and they do not need to search for employment elsewhere.

Employee attitude typically reflects the morale of the company. In areas of customer service

and sales, happy employees are extremely important because they represent the company to

the public.

We provide equal opportunities to all of our employees.

Gender

Gender diversity in the workplace means that women and men are hired at a similar and

consistent rate, are paid equally, and are given the same opportunities, be that access to

resources, promotions or pay.

Nationality

Total Workforce by Gender 2023

Men Women

0 20 40 60 80 100

GREECE

PAKISTAN

BULGARIA

USA

UKRAINE

GEORGIA

Social Indicator 2023

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SUSTAINABILITY AWARDS

Diamond Collection Hotels follows high quality standards while also

promoting environmentally friendly procedures. We offer fist class

hospitality and we are here to make your holidays unforgettable. The

hotel is awarded with the following certifications on sustainability and

food safety standards.