Page 35 GAO-24-105833 Federal Fraud Estimate
expertise to interpret these data and statistical expertise to further
analyze the data and develop our estimate.
Agency and OIG officials told us that additional fraud expertise and data-
analysis capacity would help improve the accuracy of fraud measures and
estimates.
47
These officials stated that agencies needed a certain level of
sophistication in their oversight efforts before they would be positioned to
accurately estimate fraud. For example, if an agency’s internal controls
and analysis efforts were deficient, it would be difficult to develop data
that would be useful for estimation.
Our 2023 survey of 24 CFO Act agencies identified significant challenges
related to expertise, data, and tools for fraud risk management.
48
In
particular, agencies reported challenges related to the availability of
resources such as staff, access to data-analysis tools and techniques,
and access to data to look for fraud as their top challenges to fraud risk
management efforts. These challenges could also impact the ability to
develop effective fraud estimates.
OIG officials also expressed concerns about the development and use of
estimation redirecting oversight resources to estimation activities versus
oversight. The officials stated that estimation activities are typically time
consuming and could redirect already scarce staff resources from audit or
investigative work.
We previously reported in the International Journal of Government
Auditing on the opportunities for data analytics, including the use of
artificial intelligence to help identify potential fraud, which could further aid
estimation.
49
However, agencies have reported that artificial intelligence
can also pose new risks to oversight efforts, such as when used by
47
In March 2022, we recommended that Congress consider establishing a permanent
analytics center of excellence to aid the oversight community in identifying improper
payment and fraud. We found that without permanent government-wide analytics
capabilities to assist the oversight community, agencies will have limited resources to
apply to nonpandemic programs to ensure robust financial stewardship, as well as to
better prepare for applying fundamental financial and fraud risk management practices to
future emergency funding. See GAO-22-105715.
48
GAO-24-106565.
49
GAO, “Artificial Intelligence Creates New Opportunities to Combat Fraud,” International
Journal of Government Auditing (Summer 2020).
Artificial Intelligence Creates
Opportunities for Improved Fraud
Detection but Also for Fraud
We have previously reported that artificial
intelligence has created opportunities for
improved oversight and fraud detection.
Artificial intelligence can use algorithms and
models to reveal anomalous patterns,
behaviors, and relationships—with speed, at
scale, and in depth—that was not possible
previously.
Despite these opportunities, artificial
intelligence can also pose new risks to
agencies and others, such as by creating fake
images to assist with developing falsified
documentation or to create fake audio to
assist in impersonation schemes.
Sources: GAO, “Artificial Intelligence Creates New
Opportunities to Combat Fraud,” International Journal of
Government Auditing (Summer 2020); Department of Health
and Human Services, Health Sector Cybersecurity
Coordination Center: AI-Augmented Phishing and the Threat
to the Health Sector (Oct. 26, 2023); and Department of
Homeland Security, Increasing Threat of Deepfake Identities.
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