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aftermarket equipment installed at the dealership, Extended Limited
Warranties or service contracts, and any other writings signed by the
plaintiff at the point of sale.
b. All work orders, repair orders, and invoices (including accounting and
warranty versions) for any maintenance, service and repair activity
concerning the subject vehicle.
c. All rental car or loaner agreements regarding alternate transportation
provided during service or repair visits concerning the subject vehicle.
d. All records of communications with dealer personnel, factory
representatives, and Defendant’s call center or customer assistance
personnel concerning the subject vehicle.
e. All warranty claims submitted to and/or approved by Defendant
concerning the subject vehicle.
f. All Warranty Policy and Procedure Manual or similar policies or claim-
handling procedures published by Defendant from the date the subject
vehicle was purchased or leased to the date the lawsuit was filed.
g. All of Defendant’s written statements of policy and/or procedures used to
evaluate customer requests for repurchase or replacement pursuant to
"Lemon Law" claims, including those brought under the Song-Beverly
Consumer Warranty Act, from the date the subject vehicle was purchased
or leased to the date the lawsuit was filed.
h. All documents concerning any internal analysis or investigation
regarding the alleged defects claimed by plaintiff in vehicles purchased in
California for the same year, make and model of the subject vehicle.
i. A list or compilation of customer complaints in Defendant’s
electronically stored information database that are substantially similar to
the alleged defects claimed by Plaintiff in vehicles purchased in
California for the same year, make, and model of the subject vehicle. A
substantially similar customer complaint would be the same nature of
reported symptom, malfunction, dashboard indicator light, or other
manifestation of a repair problem as the description listed in any work
order or repair order for the subject vehicle, other than routine or
scheduled maintenance items. The list provided by Defendant may be in
a chart or spreadsheet format and shall include the VIN, date of repair
visit, dealership or other reporting location, and text of the other
customers’ reported complaint, but shall not include the other customers’