If you cannot attend an event for any covered reasons, you'll get 100% of the ticket price returned to

you.

 Illness

 Airline Delays

 Loss of Employment

 Traffic Accidents

 Military Duty or Deployment

 Weather Emergencies

Please continue reading the terms and conditions below for full details.

1. DEFINITIONS

1.1. In this Agreement, the terms below are defined as follows:

1.2. "Abandonment" means the inability to complete more than 30% of the Event once

commenced.

1.3. "Accident" means a sudden, unexpected and unintended, specific event which occurs at an

identifiable time and place after the Ticket was purchased.

1.4. "Active Military Service" means full-time active service in any branch of the United States

military services.

1.5. "Bodily Injury" means an identifiable physical injury, including illness resulting from such

injury, which is caused by an Accident occurring after the Ticket was purchased.

the Program.

1.9. "Immediate Family" means the mother, father, sister, brother, children, spouse, civil partner

or co-habitee (and their children) and grandparent provided that such person(s) are subject

to Section 2.2 of this Agreement.

1.10. "Non-Appearance" means any loss in consequence of the Cancellation or Abandonment of

the Event arising directly or indirectly from the death, accident, or illness, or travel delay of

the Participant.

1.11. "Participant" means any party, including without limitation, any act, artist, celebrity, sports

or other person(s) billed to appear or perform at the Event or any provider of technical

1.14. "Purchaser" means both the invoiced purchaser who elected to participate in the Program

on the Purchase Date and the person(s) for whom the invoiced Purchaser purchased the

Tickets from the Ticket Company in a single transaction.

1.15. "Purchase Date" means the date the Ticket was purchased from the Ticket Company and

the Purchaser affirmatively elected to participate in the Program by paying the required fee.

1.16. "Refunding Company" means the Ticket Company

1.17. "Rescheduled or Rescheduling" means the Postponement and/or Relocation of the Event

to a date other than the original date stated on the confirmation of ticket purchase.

1.18. "Sickness" means an illness which is sufficiently debilitating to prohibit safe movement of

the Purchaser concerned and their inability to travel to the Event and which did not exist

1.22. "Venue" means the place(s) as detailed on the Ticket purchased where the Event is to be

held.

2. CIRCUMSTANCES IN WHICH REFUND MAY BE REQUESTED

Subject always to the terms, conditions, limitations and exclusions stated in this Agreement, the

Program permits a Purchaser to request a refund of the Ticket Price. By electing to participate in the

Program, a Purchaser may request a refund of the Ticket Price if the Purchaser is unable to utilize

the Ticket(s) due to one of the following circumstances:

2.1. Incapacity of the Purchaser, including death, through Accident, Bodily Injury or Sickness

2.4. Travel delay as described in Section 2.3 above that prevents the Purchaser from collecting

the tickets from either the Venue or a designated will call.

of business.

2.8. The Purchaser is unable to attend an Event that is Rescheduled after the Purchase Date,

solely as a result of a Prior Engagement of the Purchaser that existed prior to the date of

the first Rescheduling announcement.

2.9. The Purchaser is unable to attend the Event due to strikes, riots, or civil commotion.

2.10. The Purchaser was formally granted personal leave from Active Military Service at the time

of the Purchase Date, but the Purchaser’s personal leave was revoked in the time period

between the Purchase Date and the Event, except for disciplinary reasons.

2.11. The Purchaser, or a member of the Purchaser’s Immediate Family who resides with the

Purchaser, is notified after the Purchase Date that his/her job of three years or more has

3. MANDATORY REQUIREMENTS

3.1. To request a refund, each of the following requirements must be met:

3.2. The Purchaser must not have had any actual knowledge, as of the Purchase Date, of any

undisclosed matter, fact or circumstance, actual or threatened, that increases or could

increase the possibility of a loss under the Program.

3.3. The Purchaser must have paid the Fee.

3.4. The Purchaser must comply with all applicable laws related to this Agreement.

3.5. The Purchaser must at all times use reasonable care and measures to avoid or diminish a

loss under the Program.

the making of a refund request, renders this Program voidable by the Refunding Company

and any refund request will be forfeited.

4.2. The Fee paid by Purchaser, and any costs or expenses incurred by Purchaser in making a

refund request, are not be recoverable items.

5. TIMING FOR REFUND REQUEST

7 within fourteen (14) days from the date Purchaser is aware of such circumstances, and

within 30 days of Event date; (b) provide all relevant information and evidence as may

reasonably be requested by the Appointed Loss Adjuster; and (c) co-operate fully in the

investigation of the refund request.

6. PROGRAM EXCLUSIONS AND LIMITATIONS

6.1. The Program does not cover any loss directly or indirectly arising out of, or contributed to

by, or resulting from any of the following:

6.2. The Purchaser’s lack of care, diligence or prudent behavior, which increases the risk, and/or

likelihood of a loss under this Agreement.

causing a loss in whole or part under this Program.

6.7. The Non-Appearance of any Participant.

6.8. Any loss directly or indirectly caused by or arising out of, any influenza variant or

communicable disease which prior to or simultaneously with the loss arising, is declared an

epidemic or pandemic by the World Heath Organization and/or Severe Acute Respiratory

Syndrome (SARS) and/or Atypical Pneumonia and/or Avian Flu and/or Ebola and/or any

threat or fear of any of the above (whether actual or perceived).

6.9. Any loss of or no play caused by any weather condition which reduces or prevents play at

any outdoor event.

6.10. Any loss or refund request in excess of the Ticket Price as defined in Section 1.21 above.

7. PROCEDURE FOR OBTAINING REFUND

7.1. To be eligible for a refund of the Ticket Price, the Purchaser must provide all necessary

documentation requested and follow the procedure listed below:

7.2. Visit the “https://secureticket.desk.com/customer/portal/emails/new” And complete the form

within fourteen (14) days from the date the Purchaser is aware of any of the circumstances

7.3. Complete the requested form giving full details and supporting evidence of the

circumstance(s) preventing the Purchaser from utilizing the Tickets that entitle the

reasonably required, to submit to examination under oath on all matters connected with a

refund request by any person named at such reasonable time and place as designated by

Front Gate Tickets.

8.1. Front Gate Tickets will handle, store, retain, and access certain information the Purchaser

provides to them in accordance with the terms and conditions of this Agreement, as well as

their own privacy policies. It is Purchaser’s responsibility to carefully review such privacy

policies.

10.1. This Agreement contains the entire agreement between the parties relative to the Program

and supersedes any other prior understandings, written or oral, between the parties with

respect to this subject matter. THE PURCHASER FURTHER ACKNOWLEDGES AND

AGREES THAT, IN ENTERING INTO THIS AGREEMENT, THE PURCHASER HAS NOT

IN ANY WAY RELIED UPON ANY ORAL OR WRITTEN AGREEMENTS,

UNDERSTANDINGS, REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,

NOT SPECIFICALLY SET FORTH IN THIS AGREEMENT.

11.1. This Agreement is to be governed and construed according to the laws of the state of

Texas without regard to conflicts of law.