Appointment Booking FAQ (Pay in Stores & Pay Online) Eligibility: 1

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

Appointment Booking FAQ

(Pay in Stores & Pay Online)

Eligibility:

1. I would like to recontract and purchase the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus.

How can I check my eligibility?

For recontracting customers, please ensure you are eligible via these 2 easy steps.

i. Open My Singtel app and select ”Recontracting mobile numbers”.

ii. Click on “Manage Plan and Add-ons” and scroll to the bottom of the page to view

your Re-contracting eligibility.

Learn more at www.singtel.com/iphone.

2. I am holding an Employment Pass or S Pass, Work Permit, Social, Student or Dependent

Pass, can I make a reservation for the new iPhone and purchase it?

Yes, of course. Do take note of the following details prior to sign-up:

 You’ll need to present a copy of your identification pass for verification during the

purchase.

 Please ensure that your identification pass has a validity of at least 6 months from date of

purchase when you sign up for a 2-year mobile contract.

 You’ll need to present a copy of your identification pass for verification during the

purchase.

 A minimum deposit of $800 per mobile line is required upon sign up or recontract for

selected plans on a 2-year mobile contract. Additional deposits may apply.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

4. I am currently on the 12th month of my device contract. Am I eligible to recontract to an XO

Plus plan? How much will the Early Device Upgrade Fee be?

Yes, you can upgrade your device after completing at least the first twelve (12) months of

your current two-year (2-year) Device Agreement.

An Early Device Upgrade Fee applies as follows:

 For customers who have completed eleven (11) months or less of the device

agreement, no additional discounted device will be provided.

 For customers who have completed between 12-17 months of their contract: $500 for

customers on Combo 12 or XO Plus 288; $350 for customers on other 2-year device

plans

 For customers who have completed between 18-20 months of their contract: $200

 For customers who have completed twenty-one (21) or more months of the device

agreement, there will be no upgrade device fee payable for the additional discounted

device.

Any outstanding payments due to Singtel or your current mobile service provider should

be cleared to be eligible to participate in Reservation and Purchase of the handset.

5. I am currently on the 12th or 20th month of my device contract, can I request for a waiver

of the Early Device Upgrade fee to purchase the new iPhone?

Sorry, this will not be possible. Please note that there is strictly no early device upgrade fee

waiver.

6. Why do I need to submit my NRIC/FIN number to Singtel to reserve my new iPhone 14/ 14

Pro/ 14 Pro Max/ 14 Plus on the pre-order website?

When you pre-order your new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus, you are reserving the

phone for purchase and signing up for a mobile service with Singtel concurrently. In order to

provide a mobile service, telecommunications service providers are required by the licences

issued under the Telecommunications Act to maintain records that include the NRIC

numbers, Foreign Identification Numbers or passport numbers of their subscribers. Singtel is

required to obtain the information contained in your NRIC to comply with the license

conditions. For further details, you can refer to the PDPA website.

Please note that a successful pre-order is also dependant on the stock availability of the new

iPhone and only eligible customers will be able to pre-order the new iPhone.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

Pre-ordering the New iPhone:

1. What is the difference between Pay Online and Pay at Stores?

 Pay Online allows you to make payment online, with the option of home delivery or

POPStation collection and store collection.

 Pay at Stores allows you to make payment and collect your new iPhone at Singtel Shops

and selected Singtel Exclusive Retailers.

2. Is a deposit required to reserve for the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus?

A deposit is not required when you reserve the new iPhone.

3. How would I know if I have successfully reserved the new iPhone 14/ 14 Pro/ 14 Pro Max/

14 Plus for purchase earlier, on the pre-order website?

You will receive a confirmation SMS and email from us with a successful pre-order. If you are

unable to find the email kindly check your junk or spam folder. Alternatively, you can choose

to retrieve the confirmation email via the same webpage where you pre-registered earlier at

www.singtel.com/iphone.

4. Why are there so few appointment slots and only selected stores available? And, why are

they taken up so fast?

We appreciate your interest in the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus. Due to

overwhelming demand for the new iPhone, booking of appointment slots for the stores are on

a first-come-first-served basis. We are doing our best to bring in more stocks. If you have

registered your interest, we will give you priority when new stocks arrive. Please stay tuned to

our news bulletin at www.singtel.com/iphone for more updates.

5. How many units of the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus can I purchase during

the pre-order?

Please note that you can purchase a maximum of two units of the new iPhone only, based on

your NRIC/FIN used during pre-registration. Each purchased unit requires a 24-month mobile

contract sign-up or a Singtel SIM Only Plus Plan with 12/24/36-months Singtel PayLater options.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

6. What is Singtel PayLater?

Singtel PayLater is an interest-free instalment program that includes mobile device instalment

payment plans with your Singtel bill.

This is applicable to Singtel mobile customers who are Singaporeans or Singapore Permanent

residents, aged 21 and above with a good credit rating.

7. I would like to pre-order two units of the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus. Do I

need to book two separate appointment slots?

No, you do not need to book two appointment slots. You can select the second phone that you

would like to pre-order in the same appointment booking.

8. If I did not pre-register, will I still be able to pre-order the new iPhone 14/ 14 Pro/ 14 Pro

Max/ 14 Plus?

Unfortunately, you will not be able to do so. However, you can still purchase the iPhone by

visiting any Singtel Shop or online at www.singtel.com when island-wide sales commence.

9. I would like to change to a different model / color / capacity after I pre-register. Do I need

to pre-register again or can I change my preferred model when pre-ordering?

Yes, you may select your preferred model for purchase during pre-order, however, please

note that this is subject to stock availability.

10. I’m unable to collect my new iPhone on the allocated appointment timeslot at the selected

store. Can I change my appointment slot or collect it at any time after my allocated

appointment slot?

Your iPhone will be reserved for you till the end of your allocated appointment timeslot. You

may wish to appoint a representative to purchase and collect your iPhone on your behalf.

Please note your representative needs to be at least 21 years old and is required to present

his/her original NRIC/FIN, an authorisation letter signed by you, the front and back printed copy

of your NRIC/FIN and a printed copy of the appointment confirmation slip.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

11. During the pre-order, if all the available store appointment slots are not suitable for me,

are there any alternative methods for me to collect my new iPhone?

You may choose to purchase the new iPhone online and have your iPhone delivered to you.

Alternatively, you can also choose to collect your iPhone at your nearest POPstations.

12. I did not manage to book an appointment for the selected store. Can I walk-in to any

Singtel Shops to purchase the new iPhone?

Only customers who have made appointments will be able to purchase the new iPhone 14/

14 Pro/ 14 Pro Max/ 14 Plus at the pre-selected store. Please stay tuned to our news bulletin

at www.singtel.com/iphone for more updates.

13. Can I transfer my confirmed appointment slot to someone else?

No, your appointment slot is non-transferrable.

14. Can I trade in my old phone when I purchase the new iPhone?

Yes, you can trade in your old phone at prevailing trade-in prices. Please have your old device

and any other accessories ready for the trade-in. You can also use the trade-in value to offset

the price of your new iPhone.

15. How do I trade in my device online?

 Check the expected value of your trade-in device on the Shopping Cart Page when

signing up / recontracting for your XO Plus plan.

 Your trade-in value will offset the upfront payment of your new phone and any

balance cannot be given as cash or used on accessories.

 Check that your device matches the trade-in criteria.

 Device is in good working condition

 No cosmetic damage

 No damage on LCD screen, display is sharp and clear.

 Comes with original battery, charger and accompanying accessories

 Select home delivery if you intend to trade in your device.

 Back up and erase the data from your device that you are trading in prior to the

delivery.

 Hand over the device to our courier who will check its conditions.

Should the device not meet the conditions stated above, the trade-in value will be

collected back as cash payment upon delivery.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

16. Where can I check the availability of the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus?

Please stay tuned to our stock availability tab on www.singtel.com/iphone for stock updates.

Stock availability status is updated every 10 minutes. Do refresh your webpage for the latest

information.

17. Can I purchase the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus at the recommended retail

price (RRP) during reservation?

Please note that pre-order purchase of the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus is

only available with a 24-month mobile contract.

18. I have received an SMS to purchase my new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus at the

Singtel Shop / Singtel Retail Shop that I have selected. Can I get my new iPhone delivered to

me or can I collect it at another Singtel Shop / Singtel Retail Shop location instead?

Unfortunately, we are unable to change your preferred collection method once you have

successfully pre-ordered your iPhone.

Making Payment:

1. I have successfully reserved the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus during the

pre-order. When can I make payment online to complete the purchase?

You will receive a confirmation SMS and email from us upon successful pre-order. Please

refer to the email with steps to complete your purchase online. A date and duration for

purchase will be allocated to you.

2. How much time do I have to make payment for my new iPhone online?

Please refer to your email for the payment date and time that is assigned to you.

3. How long do I have to purchase my new iPhone online?

Please refer to your email with more information on the allocated iPhone purchase date and

duration. Kindly note that the reserved phone may be released if you do not make payment

within the allocated date and duration.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

4. I have secured an appointment for the selected store. Can I request to change my phone

model at the selected store?

Unfortunately, we are unable to change your reserved iPhone model or colour once you have

successfully ordered your iPhone.

Collection:

7. Where can I collect my new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus after I’ve successfully

pre-ordered it?

The new iPhone will be available via:

 Home delivery at a fee of $15 for each order

o Singtel Prestige and Singtel Red customers who Pre-Register will receive a

unique code to enjoy free delivery in the same email as the unique pre-order

link.

 POPStation collection at a fee of $8 for each order

 Collection at Singtel Shops and selected Singtel Exclusive Retailers

Please stay tuned to our news bulletin at www.singtel.com/iphone for updates on the new

iPhone.

8. I have secured an appointment for the selected store. Can I arrive earlier than my

scheduled appointment timeslot to purchase the new iPhone?

Sorry, we are afraid not. Kindly arrive at your scheduled appointment timeslot to collect your

iPhone as we will be serving all customers according to their pre-allocated appointment

timeslots.

9. What documents do I need to bring along for the purchase of my new iPhone at the

selected store?

Please bring along your original NRIC/FIN together with a digital or printed copy of the

appointment confirmation slip for your purchase at the pre-selected store.

For Corporate Individual Scheme customers, please bring your company pass as well as the

rest of the required documents.

Singapore Telecommunications Limited

Company registration number: 199201624D

31 Exeter Road, Comcentre Singapore 239732

Tel: +65 6838 3388 Fax: +65 6732 8428

www.singtel.com

10. Can I change my delivery or POPStations timing?

Unfortunately, we are unable to change your preferred delivery date and time once you have

successfully ordered your iPhone.

11. When will the new iPhone 14/ 14 Pro/ 14 Pro Max/ 14 Plus be available for island-wide sale

by Singtel?

Please stay tuned to www.singtel.com/iphone for the latest updates on iPhone island-wide

sales.