FAQs ON BNPL PROCESS IN CSI V3.0

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

FAQs ON BNPL PROCESS IN CSI

V3.0

A. Contract availability at POS - 2

B. CONTRACT ACCESS AT SAP VA42 - 2

C. POS CONDITIONS OF CONTRACT - 3

D. CONTRACT ACTIVITY PROCEDURE DATE - 6

E. CHECK ADVANCE CUSTOMER DISCOUNT CREDIT - 7

F. RECHARGE TO WRONG CONTRACT - 8

G. RECHARGE SUCCESSFUL BUT BALANCE NOT REFLECTED AT POS - 8

H. CUSTOMER TAX ISSUE(BOOKING/BILLING) - 9

I. KNOW CUSTOMER LEDGER - 10

J. KNOW PROFIT CENTRE LEDGER - 12

K. ARTICLE BARCODE ISSUE AT POS - 13

L. VERIFY ADVANCE CUSTOMER BALANCE - 14

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

A. Contract not Available at POS:

1. Webservice Error (POS Message “There is an error in Webservice”)

a. Check local network viz SAP access, India Post Portal access.

b. Check webservice status with other BNPL Offices.

c. Check whether SAP CRP login accessible via SAP GUI

d. If SAP ECP available & CRP not available; it CRM issue

e. If none of the application access is available , then sify/local network issue.

2. Customer Details available but not the Contract Details:

f. Cross check with other Customer IDs for availability of Contract Details. If Contract available

for other customers and missing for one customer: refer B

g. If Contract details not available for any other customer, crosscheck with other BNPL centers.

This is due to issue at ECP

Note: Customer details will be fetched from CRM and Contract details from ECP. If CRM is down, no

details shall be fetched at POS.

B. ACCESS TO CUSTOMER CONTRACT:

1. Obtain Contract number from ZBNPL_NEW from Customer ID, Use VA42-Edit & VA43-View

2. Contract access authorization:

Tcode: VA42 - No authorization

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

Obtain below Role:

Techinical name

Im Role Name

YS:SD_CONTRACT_CREATE_SPM

CONTRACT CREATE

YS:SD_CONTRACT_DISPLAY

CONTRACT DISPLAY

Access Available to VA42, but not for Contract:

Incase not authorized to access Specific Contract Number: Below Error appears:

a. Only permanent Employee of Billing Facility ID is allowed to Modify Contract through VA42

b. Check Contract Billing office facility ID through tcode VA43, Additional Data B tab.

c. Login with Billing office user and modify, If incase Billing Office ID is incorrect raise service

desk ticket for changing Billing office to your Office Facility Id.

C. For contract details to be available at POS:

a. Contract ‘Valid TO’ Date should be later than current Date.

b. Correct service to be selected at POS as maintained in Contract Material Group 2’ (service).

c. Booking Office Name should be available at Contract ‘Additional data b’ tab.

d. Atleast 1 booking Office to be maintained under additional Data b Is Pan India Contract is

‘Yes

e. Barcode From and To should be numeric and 9 digits. Suffix need not be entered.

Contract is configured through VA41 and can be modified through VA42. VA43 is to view Contract:

1. Contract can be modified through VA42 by the user of Bill rising Facility only.

2. Any can be viewed through VA43. TO Check Bill rising office & other details.

a) Check Contract Validity:

1. Navigate to VA43 with Contract number.

2. Click Sales Tab and Contract end Date should be available.

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

3. Contract shall not be available at POS on or after Contract End date. Make changes as per

agreement through VA42.

b) Check Service mapped to Contract:

1. Navigate to VA43 with Contract number.

2. Scroll Item 10 row to see Material Group 2 selection. Select Correct service at POS and add Cust.

c) Check Contract Booking Offices:

1. Copy Navigate to VA43 with Contract number. Double click Item 10

2. Click on Additional Data B tab

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

3. Those office in the list are authorized to Booked against the contract through POS. Make sure

Name of the Office is available next to Facility ID. If not available, Press Enter button after

Clicking on Booking Post Office Facility ID.

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

D. Activity procedure Date Issue while Contract Modification:

Please follow below steps:

Click on GOTO-> Header-> Contract Data

Make sure Action date is later than current Date, ie Tomorrow Date. Save with required

Contract end Date.

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

E. Process to Check Advance Customers Discount Credit(After Billing):

1. Navigate to VA43/VA42 with Contract number.

2. Click on Environment, Changes

3. Select Item 10, Addition Info and Click on Execute, (Contract number shall be auto filled in

Document Text box)

4. Report shall be generated as below:

To export Select: System-> List-> save-> Local File

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

 Local File may be shared as Text with Tabs

 Data may be copied to Excel for quick verification

 Below Details shall be available

 Changes can be made to Target Value in below steps

 Manually through VA42 (5

Entry)

 Recharge through zadvance_deposit (First 3 entries above)

 Discount credit through zadvance_credit (4

Entry)

 Difference between Old and New Value denotes changes made.

 From Denotes user ID along with Date and tcode used for changes.

 Verify zadvance_deposit entries which should have corresponding Financial entry against

customer account as per FBL5N report

 Advance customers Discount+Tax difference should be credited by the end of Billing.

 Discount was credit automatically by user SAPSD_FF till Nov 2020

 Incase discount is not credited, user Tcode ZADVANCE_CREDIT to recharge Discount+Tax

difference based on Invoice number.

F. RECHARGE TO WRONG CONTRACT

 Reverse recharge document using FB08

 Raise service desk ticket with contract number to reduce contract balance

G. RECHARGE SUCCESSFUL BUT BALANCE NOT REFLECTED AT POS

 Check proper Contract is selected while recharge

Display recharge document number in FB03, double click customer id to see recharge

contract number

 If contract number is correct, verify contract condition in page 3

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

H. TAX APPLICABILITY ON CUSTOMER BOOKINGS:

 Tax Configuration can be done at CRM (CRP) against customer ID.

 Below Tax classification to be configured for Tax in CRP either Full or Exempt:

Tax ID

Description

ZSER

Service Tax

JOSG

State GST

JOCG

Central GST

JOIG

Integrated GST

JTX1 To

JTX4

Tax

Full Tax: Tax Applicable & Full Exempt: No Tax

 Status can be instantly checked at POS b adding customer id in any service

For Ex: Mail-> Inland Speed Post- > Add Customer

 If applicable Tax shall be charged at the time of Article booking only.

 Any modifications of tax applicability /wrong billing due to tax issue may be handled/adjusted

manually as Tax as applicable during booking shall be considered while Billing. Kindly ensure Tax

before Billing.

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

I. CUSTOMER WISE LEDGER(FBL5N):

 BNPL booking shall be accounted as Revenue only after Billing process completion.

 Accounting Document shall be posted as liability against Customer ID, which is Accounts

Receivable. This is done through Billing Process.

 Customer account ledger can be viewed through Tcode FBL5N

Select BNPL variant

1. Customer Id, against which Booking is Done

2. Normal Items as Billing and Special G/L transactions are Advance recharges

3. Open Item denotes unpaid Billing documents (RV), unadjusted advances (DZ with Special

G/L items), Unpaid COD Articles (DR/BA).

4. Cleared Items denotes: Paid bills (RV), Funds received/paid (DZ), Cleared Advances (DZ with

Special G/L items), Paid COD Articles (DR).

5. “All Items” includes Open & Cleared items.

6. Open at Key Date is status as on Selected Date.

7. Cleared Date is Payment Date(Irrespective of billing Date)

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

8. Red Items denotes Unpaid (RV, DR). Green denotes paid, settled (Cleared)

9. DZ is payment, RV is billing, AB is settlement in Document Type

10. Posting Date is Date of Billing which is for repviosu month booking.

11. Financial Document number.

12. S column with W denotes denotes Special G/L credit. DZ doc with W is recharge, RV doc with

W is Discount credit. Note that actual credit to contract is Bill discount + Tax difference

13. Reference is Bill Invoice number. 095 denotes Bill issues, 090 denotes bill not issued.

14. Clearing Date is payment/settlement Date. For an RV document: Difference between

clearing Date and Posting Date denotes time taken for payment.

15. Clearing document is payment /settlement document number

16. Clearing Document will be null for unpaid bills and unadjusted advances.

17. Long Text with SL denotes random POS invoice number, always RV document posted

through BNPL billing process shall have SL number is Text.

18. Special G/L entries as per FBL5N may be verified with Advance customer credit report

 RV document should have entry with ZADVANCE_CREDIT

 DZ document should have entry with zadvance_deposit

 Any DZ reversals should have balance reduced with VA42

 Opening Balance to be verified always with Contract.

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

J. OFFICE WISE LEDGER(FAGLL03):

1. Select BNPL variant

2. Selection screen

Customer selection Screen

 Select Profit center of office of Booking from Multiple selection

 Posting Date is Billing Date which is on subsequent date of booking Month

 Select booking Office Profit center and save.

3. Once Profit center and posting Date is selected in Customer selection screen

Open Items denotes Unpaid entries, Cleared Items are paid & All Items include both

4. Report output: Reference is Invoice number. All details as explained in Customer ledger are

applicable

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

K: Enter Proper Article NO at POS (Barcode assignment)

1. Barcode assignment required only if prefix is other than circle barcode prefix.

2. Booking will be allowed at POS for any contract with Circle Barcode and Assigned Barcode.

3. Check whether contract is selected before booking/excel upload.

4. Select Yes if POP “Barcode is different from Circle Barcode” to proceed while excel upload.

5. Incase prefix is other than circle barcode, change prefix to circle barcode and verify check digit.

For Ex: YA barcode is improper at Delhi for Parcel, Try same barcode with CD as CD is circle

barcode for delhi. Incase CD is improper, then change Barcode as check digit is wrong.

6. Verify Barcode assignment of the contract via VA43 and modify via VA42 if required:

Navigate to additional data b Tab

 Barcode Range from and to must always be 9 digit (Including check digit).

 000000001 to 999999999 range covers all Barcodes for the prefix.(or) only allotted

range can also be assigned.

 Verify Barcode prefix and allocation date.

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

K. VERIFY ADVANCE CUSTOMER/Biller BALANCE:

 CSI Advance customer shall have two balances ie Ledger balance (For accounting) and Contract

Balance (For POS Booking).

 Verify contract Balance via Tcode ZCONIN

 Target Value = Contract Opening Balance (Provided while contract creation) + Recharges via

ZADVANCE_DEPOSIT + DISCOUNT CREDITS via ZADVANCE_CREDIT + Changes via VA42

(Target value at any time can be verified from VA43 changes option refer page 7)

 Value Used = Sum of All bills generated including tax if any(Excluding Unbilled/current month

Booking)

(Value releases as per VA43 = Value used – Tax)

 Contract Balance Left for POS Booking= Target Value – Value used – Current Month Booking.

 Current month Bookings can be generated via ZBNPL_NEW

 Customer ledger Balance to be verified via Tcode FBL5N

 Tcode FBL5N; Select Variant BNPL

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

 Generate List of Recharges by selecting Customer Account, Special G/L Transaction with open

Item (Current Date)and Cleared Item (Date Blank) separately.

 Ignore AB document which is settlement document.

 DZ with Spcl G/L ‘’W’’ are Recharge, DG with Spcl G/L ‘’W’’ are Reversals,

 RV with ‘’W’’ are Discount document posted with Invoice generation

 In this case, Total Recharge is Rs 1.15 lacs with 20k reversal hence consol value is 95k

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

 Generate VA43 changes to match with target Value

 Match Recharge Dates and difference with Old and New Value

 In this case, edger reversal done on 19/01/2021 is reducing in contract by TCS user on

20/01/2021 through Ticket. For ur case, if balance is not reduced after reversal, pls raise

ticket as the same is not automated.

 Since Re 1 is provide as Opening Balance : Contract Target value is 95001 however

consolidated Recharge value as per ledger is 95000

 Incase customer Bill has discount, RV document with Spcl G/L ‘’W’’ shall be available as

Credit in ledger. For each Discount credit, an entry should be available in VA43 Changes

posted with ZADVANCE_CREDIT on later date.

 Incase Discount not credit ie available in ledger but not in VA43 Changes, pls credit using

ZADVNACE_CREDIT if Invoice is proper. Incase there are duplicate credits in VA43 for

same Invoice, raise service desk ticket with contract number to reduce.

 RV document with Special G/L denotes Discount credit hence will be Credit to customer,

incase debit entry exists it is cancelled invoice hence need not be credited.

 Always generate Open and Cleared Items separately for complete details and report

output shall be quick

 For RV and DZ documents, ensure contract number in the report.

 Generate Unbilled Bookings using ZBNPL_New for current Month.

FAQ- BNPL v3.0

Sales & Distribution Team,CEPT 29/01/2020

 Generate list of billing to verify Value released;

 Select Normal Items Transaction with open Item (Current Date)and Cleared Item (Date Blank)

separately.

 Document Type RV denotes billing with Invoice number in Reference field.

 Sum of RV document (in Open and Cleared status) ie Billing value should be equal to

Value released.