Thrive Hearing Control App Setup

Downloading the Thrive Hearing Control Application

You must have a Google Play Store account to download the Thrive Hearing Control app. A Google Play store

account can be created by going to Settings > Accounts. Choose an existing account or select Add Account

to create a new account.

Once a Google Play Store account is set up, open the

Play Store.

Search for the Thrive Hearing Control app.

Select Install.

Thrive Hearing Control App Initial Setup

Thrive User Agreement

Review and then check the box to acknowledge

the Thrive User Agreement. Tap Agree to continue.

Cloud Sign-In

and password. An account is required. Cloud Connectivity allows

for TeleHear, Fall Alert and for app/hearing aid information to be

backed up and restored.

When the Thrive app is opened for the ﬁrst time, on-boarding

screens provide the user with information on app functionality.

Tap on Get Started to begin the app setup process.

Adjust with ease

Control and adjust your hearing aids

easily any time.

Get Started

Stream to your

hearing aids

Hear phone calls, music, TV and more

clearly and privately.

Get Started

Create custom

memories

Customize and save your hearing aid

settings to use later.

Get Started

Thrive User

Agreement

By clicking Accept below, you agree to

and acknowledge Starkey’s

End User

License Agreement

and

Please read these documents carefully.

The EULA creates a binding contract

between you and Starkey. The Privacy

Policy has info about our products and

services and your choices about how

your data is used.

I have read the EULA and

Disagree

Agree

A B

QUICKTIP

Thrive Hearing Control App Setup

Android Version

Thrive Hearing Control App Initial Setup (Continued)

Connecting the Hearing Aids

The Thrive app will search for and pair to the hearing aids. A prompt will inform the user that location permission

is required. Tap Ok. Then select Allow. Once the app ﬁnds the hearing aids the user will be prompted with a

Bluetooth pairing request for each device. Tap Pair for each prompt. Then tap Allow.

Thrive Function Overview

An overview of the Thrive app functions provides

quick information and practice of commonly used

adjustments and features. Users can elect to skip

the information or set up screens by selecting Skip.

Volume Control: Users can experiment

with adjusting hearing aid volume control.

Tap Continue to proceed.

Memory Selection: Users can experiment with

changing memories. Tap Continue to proceed.

Engagement and Activity Tracking:

Tap Continue to proceed.

Find My Hearing Aids: Tap Continue to proceed.

Notiﬁcations and Reminders: Tap Continue

to proceed.

Thrive Assistant: In order to use Thrive Assistant,

users must allow the Thrive app to access the

smartphone microphone. When prompted to allow

the app to record audio, select Allow.

You’re All Set

Tap Continue to enter the Thrive app.

Tap “Continue” for an overview

of key features that will help you get

started with your hearing aids and

Thrive app successfully.

Congratulations!

Your hearing aids

are connected.

You’re all set

Your device is all set up

and ready to go.

Continue

Notiﬁcations and

Reminders

Allow Thrive to share notiﬁcations

and other helpful information such as

emails, text, and reminders.

Adjust volume

Try changing your hearing aid volume

by using the sliders below.

Continue

Skip

Back

The memories listed below are presets

created by your hearing professional

for common listening environments.

Try selecting a different memory.

Continue

Skip

Back

Normal

Current Memory

Memories

Find My Hearing Aids

Easily ﬁnd lost hearing aids using a

map to track the last known location.

Thrive Assistant

Use your microphone to ask questions

and get helpful information about using

your hearing aids like, “How do I

customize my hearing aid settings?”

Allow Thrive to record audio?

Allow

Deny

Device Settings

Advanced settings for the hearing aids can be turned on/off or set in this menu.

About My Devices: Displays the model, technology level and serial numbers of the hearing

aids as well as the current ﬁrmware version.

Alerts: Turning on Alerts allows an indicator to be played in the hearing aids when receiving

a phone call. Press the blue button to preview the alerts.

Tap Gesture: Turn the tap gesture on or off. Double Tap feature controls Accessory Start/

Stop Stream, Edge Mode and Thrive Assistant. Set preferred functionality for the right and

left hearing aids by tapping the pencil icon . Set the tap sensitivity to Less, Default or More.

Available for AI hearing aids only.

Car: Turn Automatic Car on or off. Tap Ok to allow access to the phone’s motion sensor to provide

automatic memory changes when in a vehicle achieving a speed of 10 miles per hour or greater. Set

which memory the Automatic Car mode uses by clicking the and selecting the preferred memory.

Data Log: Turn Data Log on or off. Turning Data Log off eliminates the ability to generate an Engagement Score.

Auto Streaming: Turn Auto Streaming on or off. Auto Streaming is on by default following programming in Inspire X. Auto

Streaming will use Stream Boost by default. If Auto Streaming is turned off, the memory will not change when streaming.

• Phone Call: Select which memory the Automatic Phone mode uses by clicking on the and selecting the preferred

memory. Also select how the hearing aid microphones will perform during phone call streaming. Tap No Change,

Decrease (50%) or Mute to indicate microphone preference.

• Media Audio: Select which memory the automatic media streaming mode uses by clicking on the and

selecting the preferred memory. Also select how the hearing aid microphones will perform during media

streaming. Tap No Change, Decrease (50%) or Mute to indicate microphone preference.

Auto On/Off: Tap the slider to deactivate/activate Auto On/Off. Auto On/Off allows the hearing aids to automatically

go into low power mode when not in use. Available for AI hearing aids only.

Thrive Assistant Mic: Tap HA Mic or Phone Mic to select preference for which mic is used by Thrive Assistant.

HA Mic is the default setting.

Wellness Score Setup

Set activity tracking information to ensure the most accurate calculations of the Wellness Score.

• Activity Tracking: Customize activity score goals including Steps, Exercise and Stand. Information

can be modiﬁed at any time by going to the Settings > Wellness Score > Activity Tracking.

NOTE: Direct streaming compatible with certain Android devices only. For all other Android smartphone models, hearing aids and

the 2.4 GHz Remote Microphone + work together to deliver hands-free phone conversations with binaural streaming. Audio such

as music, movies, GPS directions, and more can also stream through the Remote Microphone + directly to the hearing aids.

For more information, see the Remote Microphone + QuickTIP.

The app may look slightly different depending on your phone and/or hearing aid model.

The Starkey logo, Thrive, Thrive logo, Inspire and TeleHear are trademarks of Starkey Laboratories, Inc. | Android, Google and Google Play are trademarks of Google LLC.