Troubleshooting Tips
1. Do not use date fields when creating documents. Date fields can auto-update
when the document is opened. This will cause any signatures within the
document to become invalid. To avoid inadvertently invalidating signatures, it
is best to manually enter dates into a document.
Q. After signing and clicking the “Done” button in the “Sign Doc” window, the
signature is not visible in the document, or the signature is so small that it is
illegible.
A. Most likely, not enough space was left between the cursor and the above text
to place a signature field. Click the “Validate Sig” icon. A message stating
that the document contains a valid signature should appear. That confirms
that the signature is somewhere in the document, even though it is not
visible. Search through the document for the signature field. Often, it has
shrunk and is in the top left corner, or it is on the first page of the document.
If you are having trouble finding the signature, go to the “Developer” tab, and
click on the “Design Mode” icon. This will put 4 dots around the edge of the
signature field, making it more visible. Once the signature is found, make
sure you are in “Design Mode” and then drag/resize the signature. If the
signature cannot be found, you can go back to the “Add-ins” tab, click the
“Sign Doc” icon, select the missing signature, and click “Delete”. In the
document, place the cursor leaving enough room to create a signature field,
and re-sign the document.
Q. After signing and clicking the “Done” button in the “Sign Doc” window,
the signature is higher than the location where the cursor was placed.
A. This indicates that the white space, normally seen between two pages in a
document, is hidden. Click on the “File” tab → “Options” → “Display”, and
check “Show white space between pages in Print Layout view”. Exit out of
the “Options” window and open the “Sign Doc” window from the “Add-ins” tab.
Select the affected signature, delete it, and re-sign the document. When you
click “Done”, the signature will appear in the location.
Q. Placing a signature inside a table:
A. The best way to place a signature inside a table is to first place the cursor
somewhere in the document, outside of the table, with plenty of white
space. Go to the “Add-ins” tab and click on the “Sign Doc” icon. Sign,
name the signature if desired, and click “Done”. Then, go the “Developer”
tab, and click on the “ Design Mode” icon. You can now resize the
signature field and drag it into an existing table in the document.